Ray Grahams Ltd Reviews - www.raygrahams.com

★★★★★
4.8 / 5
1040
97% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Could'nt t be better!”

Written on: 15/01/2017 by Marcus348 (1 review written)

Bought for an elderly couple as a gift. They had been unable to buy a fire brick of any sort. This order was dealt with efficiently and swiftly and was informed of progress all the way. Absolutely amazing. Many thanks… Read Full Review

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★★★★★

“Fast,reliable service”

Written on: 14/01/2017 by RoryKeating (1 review written)

It was perfect from buying to delivering the service was spot on. Keep it up! Had package in two days. No waiting around. Bought dewalt circular saw and got exactly what I ordered… Read Full Review

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★★★★★

“perfect service”

Written on: 14/01/2017 by ginacowan (1 review written)

I have bought several items from this company. They are just brilliant. Cost, Delivery and overall service is second to none. Perfect… Read Full Review

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★★★★★

“Spontaneous response”

Written on: 12/01/2017 by DavionHammond (1 review written)

My order was dealt with spontaneously and arrived over the New Year but unfortunately was the wrong battery pack - however it was taken back upon return. Thank you… Read Full Review

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★★★★★

“On line shopping ”

Written on: 11/01/2017 by MaliyahMeyer (1 review written)

I am very pleased with my purchase from you. Delivery was very quick, only took one day. This was better than going to a store. Keep up the good service… Read Full Review

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★★★★★

“Very helpful”

Written on: 07/01/2017 by Drake121 (1 review written)

I had a problem with the watchman on my oil tank. I ordered a new battery which came very promptly. Unfortunately it didn't solve the problem. I had an email conversation with a member of the company who diagnosed the problem, took back the battery I had already had and supplied me with a new watchman which is now working. The service I received was prompt and helpful… Read Full Review

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★★★★★

“Very good service especially over the Christmas...”

Written on: 07/01/2017

Very good service especially over the Christmas period. Good quality, very pleased… Read Full Review

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★★★★★

“A RELIABLE COMPANY TO USE”

Written on: 06/01/2017 by KamariHammond (1 review written)

Very professional, knew there product, Good communication with updates… Read Full Review

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★★★★★

“Enginers flat screwdriver”

Written on: 05/01/2017 by AidanAdair188 (1 review written)

I spent a lot of time looking for the specific screw drver in the past as they seemed to be a rare as rocking horse ---- So glad i found a honest no poo poo supplier , it will make life easyier in the future also arrived on time as stated , Quality !… Read Full Review

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★★★★★

“Approachability and customer service ”

Written on: 05/01/2017 by Deborah82 (1 review written)

Good attitude no quibble when I ordered the wrong item and returned it… Read Full Review

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★★★★★

“Great grate. ”

Written on: 05/01/2017 by Loganp29 (1 review written)

The fire is lit during November and unless I'm unlucky it remains so till June. The Enterprise Grate takes some stick for 2 seasons then needs to be replaced. Found Ray Grahams and see no need to switch supplier the service is too good, reliable and quick… Read Full Review

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★★★★★

“Victorian fire grate ”

Written on: 03/01/2017 by Boblets (1 review written)

Fast, efficient, progress reports and delivered on time, very impressed. Thank you… Read Full Review

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★★★★★

“Carpet plate”

Written on: 03/01/2017 by klHull288 (1 review written)

Great service. Fast delivery.very sturdy packaging.highl recommended . Plate looks really good… Read Full Review

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★★★★★

“Great customer service ”

Written on: 03/01/2017 by Howard183 (1 review written)

I placed the order online not realising that it was a local company. I got a message on my home answering machine to call but as it was after closing I was unable to. The order came the next day. I did return the call, he told me he had called to let me know order was on its way. Great service and I would definitely recommend. Thank you… Read Full Review

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★★★★★

“Just the Best”

Written on: 30/12/2016 by Terry366 (1 review written)

I ordered my parcel and got it delivered to my Door on the EDD, Excellent service will definitely Shop there again… Read Full Review

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★★★★★

“Excellent service&delivery”

Written on: 29/12/2016 by MatiasMcCormick (1 review written)

Purchased this as a Christmas present for my husband. Very well received and up and running Christmas Day. It will save him a lot of elbow grease… Read Full Review

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★★★★★

“speedy transaction: plastic Hit and Miss vent”

Written on: 29/12/2016 by 189Brown (1 review written)

The item was delivered quickly, well packaged and the price was fair… Read Full Review

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★☆☆☆☆

“Appalling Service!”

Written on: 28/12/2016 by SorenMcElroy468 (1 review written)

I was sent 2 different colours of hot water bottles having clearly requested 2 of the same colour on order form. Refused to give me a prepaid postage label to return bottle of wrong colour… Read Full Review

Raygrahams's Comment

Written on: 06/01/2017

Dear Customer,

Just a response to your 1 start review. I just want to take the opportunity first of all to thank you for making a purchase on our site www.raygrahams.com - As explained in our email correspondence, the items you requested do not exist in the colour blue (stated in your notes) the product image and description clearly describes the hot water bottles come in the colours either grey or brown.

Based on this information and the fact that you ordered item colours that do not exist we were happy enough to provide a full refund for the items (once returned at your own cost). Our company does not provide pre paid postage labels. The items must be returned and first and we would have been willing to process a full refund for the items.

Given the circumstances we were happy to meet in the middle with regards your case, it is unfortunate we have not heard back from you since.

Kind Regards & Happy New Year - RGL

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★★★★★

“Excellent Service”

Written on: 28/12/2016 by Chrisi (3 reviews written)

Ordered a fire grate, fire cement and oven gloves. All arrived well packed, and on time as planned with text from courier when within an hour of arrival. All goods of exceptional quality. Would definitely order from here again… Read Full Review

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★★★★★

“Record lathe wood turning”

Written on: 27/12/2016 by Corcoran255 (1 review written)

Purchased my Record Lathe. On line the price and delivery was the best. Arrived weel packaged. Looking forward to purchasing other goods from them, they have a great stock and the web site is easy to view. Thanks for my lathe and look forward to using it for many years. … Read Full Review

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