Stole my money and dont even have a phone number to call to sort it out and never reply to emails. DO NOT USE!!!!

Terrible service so far. Ordered plastering beads, 8-10 days delivery, past this now and zero replies from company. It only takes a couple of minutes to reply to an email. You were quick enough to take my money.

I ordered a velux window 3 wks ago but it's still not arrived I've contacted the company several times and still no response and no dispatch confirmation. Phones aren't being manned.. So it's a complete balls up. Thanks for taking my money and not supplying me with the goods and being of no support to me. AVOID!!!

Placed order 6th July. Have written 3 times to the company asking for details of delivery. 3 times they have failed to respond. Strange times we live in and I've been been patient with a lot of online orders from other companies...they at least keep the customer informed. As the review title suggests I am open to changing my opinion of less2build, but they're doing a good job at making it difficult for me to do so.

AWESOME COMPANY Excellent costumer service. A pleasure to deal with. Excellent communication. Genuinely caring & friendly. Products exactly as described. Great quality. Delivered perfectly on time, by a polite, helpful driver. I cannot recommend ‘less2build’ highly enough. Please support this company. They have an admiral ethos. I won’t ever buy building supplies from anyone else. Thank you Cas & your dedicated team, you are a fantastic business.

Ordered on the Wednesday and delivered on a Friday, was really pleased until I inspected the delivery. The posts I ordered had massive splits in them and I have been trying to get in contact for a week now and no one has been bothered to get back in contact with me. Sent several emails and no answer. I hope someone reads this and finally has the decency to get in contact.

Excellent service. Great price and free delivery. What more could one ask for. Delivery driver very pleasant and helpful. Would highly recommend. Notified the day before about delivery by both text and email. Cannot fault in any way.

I ordered 2 cavity wall lintels, as less2build were significantly cheaper. I was fully aware of the lead time involved in receiving lintels as it was stated in the website. I did contact the customer service number to change the sizing of 1 lintel and was advised of the restocking charge as they are ordered in direct from the manufacturer, I have no issue with this, it's quite normal with builders merchants, I decided to keep the original size. Alongside the lintels I ordered a few consumables and heavy duty wall straps, all together I have saved over £50. If you accept the time scale involved when requiring lintels, then less2build are a good merchant. If you require lintels next day, then local merchants would be the only way. Forward planning is the key. The consumables, ie. DPC, resin fix, cavity closers, wall straps, masonry screws are half price of the next cheapest merchant, in my case, this is normally Toolstation. Delivery driver was a decent, polite man, who had done over 2 hour drive to get to me. Top job, would use again if I have a big enough order.

Another quality delivery from less2 build On time and cheaper than my local suppliers .

I bought some round timber fence posts which were badly split. I accept wood will have imperfections as it is a natural product but these splits were running 3/4 of the length of the 1.8m posts and were half way through them (100mm dia). Despite emails they did not come back with a resolution and I am still waiting 3 weeks later. Very poor customer service.

Using this company has cost me twice as much! Had to order the same items elsewhere. They take your money then ignore your emails and online enquiries. Customer service is the worst ever. A month later and still chasing my refund. Goods were never sent out yet reluctant to refund me. Worst online shopping experience ever!

Order placed. Not delivered. Emailed sent, requesting delivery information, no reply. Rang and told it was damaged by the delivery team and sent back. Told it had been resent (not true), promist delivery by Friday. Rang Friday to be told it hadn't been sent after all. Left me with a bit problem, as my contractor started the next day with no wood. Lesson leant broken promises and lieing staff.

Placed and paid for an order over 1 month ago. Items have not been delivered but money has been taken. I've submitted an enquiry form as suggested on their own site and had no reply. Not even sure this company exists or operates now, just hoping I can get my money back for items not delivered. Avoid and look elsewhere.

I have just received my second order from these guys, and the quality is excellent once again. I cannot fault there service or there goods, i have recommended to friends and family and will definitely order from them again. There are not many companies that will deliver large goods as quickly and efficiently as these guys do, and with great prices why would you shop elsewhere? Cracking job guys :)

Awesome service by the delivery driver would recommend to everyone

Do not buy from this company!!! I ordered goods from less to build and on my order entered the day I wanted delivery, my order was placed and accepted, on the day of my delivery I called them to see what time my delivery was arriving, and spoke to a very rude so called executive sales rep who told me delivery was not out for today?? I said that on my order I put in my delivery date and she stated that it was not due for another couple of days? I asked why nobody contacted me to let me know this and she said that my delivery date had not been confirmed!!!!! I said you accepted my order and it had the delivery date on it, why was I not informed that it was not arriving, she did not even apologise for my loss of a days work and the fact they did not deliver as per my order, and she repeated that it would be delivered in a few days and I would receive a email and text, I then told my customer that it would now arrive in a few days time, and guess what, no email from them and no delivery, I have since seen that they refunded me so I will not receive my order and now I have to start all over again and will probably lose my customer.... ABSOLUTELY UNPROFESSIONAL - this company should not be trading

I buy a lot of building material on line but would not use this company I ordered the items from their web site and 3 to 4 days was the delivery time frame. I telephoned the company and was told could not deliver for 6 to 7 days so i had to cancel my order. Now my order had not been despatched but they deducted 25% of the total cost of the items . I will not be using this company again.