Less2Build Reviews - www.less2build.com

★★★★☆
3.8 / 5
166
72% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“do not order from this firm”

Written on: 30/06/2015

made order on internet on the monday using natwest card, 4 weeks ago. they called to say card didn't go thorugh security fraud checks. paid over phone and said would receive order with in few days. didn't arrive so called them on the wed and they said it was on for delivery thurs. didn't receive this so called and complained and told payment hadn't gone through again. i said I havnt heard anything like it and they kept asking to pay by debit card or bank transfer which seemed dodgy.so used a… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 29/05/2015 by pjarmyn (1 review written)

Order due Thursday 28/05 - No Show Sent email Thursday night - No Reply Called Friday at 2.30, told I would be called back within 30 mins - No Call Called at 4.10 spoke to Manager - No apology - Said the email I sent could have gone to anyone in the office - When I said I had been told I would be called back within 30 mins and no one called he got rude and said it was not him so stop blameing him. Sent an email saying I would place a poor review if they did not apologise, as you can see no… Read Full Review

Less2Build's Response to pjarmyn's Review

Written on: 29/05/2015

Dear Mr Jarmyn ,
We understand your frustration and did reply to you within 30 mins as per your email.
We also offered you a discount or good will which you excepted.
But have now clearly Left this review stating we did not reply to you ?
Due the content below of your last email to us I would have thought you may have been a little more truthful ?

"I am a senior manager for a national holiday operator and will not tolerate rude and poor customer service"

I would ask that you remove the latter part of this as it is untrue

Regards
Less2build.com

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Pjarmyn's reply to Less2Build's Comment

Written on: 29/05/2015

Lets not play comment ping pong, you only replied and offered £14 refund once I had contacted you for a third time and told you that I intended to post a poor service review! You seem still not to understand that delivery was late, no reply to email and no reply to phone call, I did not put my remarks on Facebook or LinkedIn as you said sorry, Not the Manager who was rude but someone from sales. Again this just shows poor leadership. I will make no further comment but I will post on other networks if my delivery is not here Monday, after all it was ordered on 15th

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Less2Build's reply to Pjarmyn's Comment

Written on: 29/05/2015

So you are openly admitting that we did reply to you and the later part of the review is incorrect ?
Yes we did make an error with your order ,
We are all Human and make errors and this is why we offered a good will gesture in light of this which you excepted.
The matter has been passed to our MD who is reviewing the calls.
He has already requested a meeting with the manager from today and will look into this further.
I can confirm your order has left today and you would have had an email from the courier doing the delivery .
Any issues please contact us.
Regards
Less2build.cm

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★★★★★

“Lintels and service”

Written on: 10/05/2015 by Frazierdl2 (1 review written)

Hugely impressed with telephone contact, customer service and speedy delivery. Thank you… Read Full Review

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★★★★★

“ACO Hexdrain”

Written on: 09/05/2015 by j9ksf (1 review written)

I purchased the Aco garage kit at a very competitive price from less2build. The delivery was on time and was trackable with Yodel… Read Full Review

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★★★★★

“Service”

Written on: 07/05/2015 by Faulkvicto (1 review written)

Great understanding with staff for details of delivery Delivery driver very friendly and helpful Good service all round will use again top class thanks… Read Full Review

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★★★★★

“quick reliable service”

Written on: 27/04/2015 by mjarvis666 (1 review written)

ordered on a Monday with free delivery. order arrived on the Friday, good quality timber, order correct. would definitely use again… Read Full Review

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★☆☆☆☆

“No Delivery, No Return Calls from Managers & No refund...”

Written on: 24/04/2015

Very competitive prices of goods, easy order and transaction... But failed to deliver good on arranged delivery date. Re-arranged delivery date and confirmed only to find out that this too was cancelled. Asked for a refund, still haven't had an email confirming cancellation or refund. Asked to speak to a Manager, who always doesn't seem to be at their desk or is very busy. My advice is to stay clear of this firm until they improve on delivering goods and customer service… Read Full Review

Less2Build's Comment

Written on: 24/04/2015

Dear Mr Lisney.
My advise is to not be rude to people at the brach delivering and the delivery might take place ?
You got the delivery cancelled yourself by being so rude to the delivery company who then refused to deliver on our behalf.
We implemented the refund as no one where willing to deliver the goods to you.
Manners are free deliveries cost money
Sorry !
Less2build.com

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Mark5129's Comment

Written on: 24/04/2015

Get your facts right first before making comments you know nothing about and stop trying to cover over a bad review!. I have been nothing but polite to your collegues, with my main communication being with [name removed] who I have spoke twice to. She has also been polite, understanding and courteous, which is far more than I can say about the Management!. As for the sub contractor, I spoke to the assistant Manager of the Branch who was not happy with your company. He also was more than helpful and explained that he had already spoke to your company with regards to delivery issues, it's just that you failed to do anything about it or have the courtiosy to contact the customer. It has nothing to do with me or my actions, as I simply placed the order, paid straight away, and then simply enquired as to where my goods were, to then have problems with your company and no one else!

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★★★★★

“Super service”

Written on: 17/04/2015

Needed some metal bar i got 3 800mm pieces delivered for less cost than one single bar at BQ , found this company, delivered very quick and did the job perfectly at a fraction of the cost… Read Full Review

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★★★★★

“good company”

Written on: 17/04/2015 by XimenaKoenig (1 review written)

very good company, sent the items i ordered out really quick. ordered from ebay with them , postage was really good for the weight of the items. i can highly recommend using them. they have a lot of good feedback, they do look after their customers, even the ones that are hard to please… Read Full Review

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★★★★★

“Just the Best”

Written on: 16/04/2015 by SMKWoodcraft (1 review written)

I ordered a couple of 150 x 150 posts on Tuesday afternoon and because I needed them urgently I sent a message asking if they could send the right away. Well much to my surprise they came the very next morning at 8.30. So I will definitely recommend this company… Read Full Review

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★★★★★

“Fence posts”

Written on: 15/04/2015 by Goldstar22 (1 review written)

I Ordered 15 Round fence post on Monday 13 th April Via eBay and received them to day , Very fast service and the cost of the postage was fantastic. I would certainly recommend you to my friends. Many thanks Jim Jakeman… Read Full Review

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★★★★★

“Value and overall service”

Written on: 14/04/2015 by Supertel1954 (1 review written)

I ordered 4 new 2.4 mtr treated wooden sleepers for my garden and they were delivered 2 days later and it only cost £9.99 for delivery YES only £9.99 and it would still of been £9.99 if I had ordered 40!Now that is value for money and excellent service… Read Full Review

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★★★★★

“wall starter kit”

Written on: 14/04/2015

Best price, excellant delivery time, item exactly as decribed,would recommend… Read Full Review

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★★★★★

“Fast and easy purchasing!”

Written on: 09/04/2015 by Techteacher (1 review written)

Great range of products and dead easy ordering. A real pleasure buying from a genuine merchant. Well done less to build!… Read Full Review

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★★★☆☆

“Great prices, delivery issues need to be sorted out!”

Written on: 09/04/2015 by ceegee77 (1 review written)

I have use less2build twice so far in as many months. The prices are pretty much unbeatable on most products. My first order was for 4 4x4" 3m fence posts - which look ready good quality and pretty straight. I didn't receive an email confirming a delivery date/time, just a call 20 minutes before the courier turned up - luckily I was off that day. My second order was for six 2400x1200 12.5 plasterboard, five 70mm 2400x1200 foam insulation and fourteen 3m 2x3 battens. This time I received… Read Full Review

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★★★★★

“quility e seller”

Written on: 08/04/2015 by Shafferse496 (1 review written)

exellent service and quillity goods will use again does what it said on the tin… Read Full Review

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★★★★★

“Great company”

Written on: 02/04/2015 by Colinp337 (1 review written)

My stuff arrived with pieces missing I must admit I was concerned I need not have worried new part dispatched that day, very good… Read Full Review

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★★★★★

“Amazing, brilliant quality and cheap :)”

Written on: 31/03/2015 by kellykkk666 (1 review written)

amazing company, not only is it the cheapest around, the items are fantstic quality. The service and team are very helpful and friendly. Defiantly recommend to everyone i no and will be using all the time. Forget b n q and other hardware shops, this is the place to go… Read Full Review

Itamary's Response to kellykkk666's Review

Written on: 01/04/2015

I don't believe this review. It must be a different company to who I dealt with. They were very unhelpful after sending me decking with big holes in it and said it would cost me £135 to get them picked up.

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★★★★★

“Excellent Service!”

Written on: 31/03/2015 by Jilly88 (1 review written)

I ordered five 4x4 uprights to start a build. They were delivered in lightening time. I am extremely happy with the service and will continue to use Less2Build. Thank you very much!!… Read Full Review

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★★★★★

“Excelent online purchase.”

Written on: 30/03/2015 by Graememac (1 review written)

Ordered four timber posts to repair broken fence from Less2build via Ebay. Arrived quicker than expected and the posts were of excellent quality, well wrapped at a price difficult to match. Would certainly purchase from this company in the future… Read Full Review

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