Less2Build Reviews - www.less2build.com

★★★★☆
3.7 / 5
180
71% of users recommend this
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Latest Reviews

★★★★★

“EXCELLENT FROM START TO FINISH !!!...”

Written on: 23/06/2016 by Dan.82 (1 review written)

Excellent all round service all my questions answered with quick response and anserwed unlike some company's.great prices and super fast delivery again unlike some were you can be waiting weeks if not longer, nothing seemed to be to much trouble even the haulage company highly recommend… Read Full Review

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★☆☆☆☆

“More2build”

Written on: 21/06/2016 by Waldrono (1 review written)

Sent wrong lintel, wouldn't exchange without photo evidence, even though I wanted a cheaper one ? , no contact from them only me phoning them , I orderd on the 11th of June , I'm still waiting on the 21st of June , will use JEWSONS next time . Customer service !… Read Full Review

Less2Build's Response to Waldrono's Review

Written on: 25/06/2016

Thank you for your review .
As per delivery terms all lintels come with a standard delivery time of 7-10 working days .
This is clear in the terms and conditions of orders.
We have do have faster options available at an extra cost .
Regards
Less2build

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★★★★★

“Brilliant Service & Prices”

Written on: 07/06/2016

Great Price and Next Day Delivery when all the Popular High Street Stores wanted 5-10 days for Delivery and were twice the Delivery Cost, really impressed with that. Great Customer Service when telephoning my Order Through. Day of Delivery Initially spoke to a fella who was just about moderately helpful, but shortly after spoke to young lady who was massively helpful with an estimated ETA. Delivery On Time, Product Good. Would use again. First Class, so so close to perfect. If only the fella… Read Full Review

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★☆☆☆☆

“Roof Window”

Written on: 27/05/2016 by Rossbr408 (1 review written)

Ordered a Roof Window 3 weeks ago. When Phone I was told that the window should be with me within 5-10 working days. After 7 working Days phoned to confirm delivery and still confirmed. So booked a roofer to install the window. Now 15 Days since order still not received window and down a days money as still had to pay roofer. Less2build should be More2Build… Read Full Review

Less2Build's Comment

Written on: 31/05/2016

Hi Sorry to hear this
can we have your order number and details to look into this further please

Regards
Less2build

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★★★★★

“Trade prices made easy to get ”

Written on: 03/05/2016

Once again, fantastic prices, goods and service. Always recommend to my customers for when doing open book jobs. Delivery is always prompt and communication is always superb. Many thanks… Read Full Review

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★☆☆☆☆

“total waste if space”

Written on: 29/04/2016 by 41Rasmussen (1 review written)

What a joke of a company...lies upon lies you can almost smell the rubbish fly out of his mouth. Completely ripped me off. Do not use them!!! Just go to Travis Perkins and get materials properly... Don't use a second gan fraudster. Rude sevices not that you get any service atal… Read Full Review

Less2Build's Comment

Written on: 11/05/2016

Sorry to hear this can we have your name and order details so we can look into this please
Regards
less2build

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Eireann82's Comment

Written on: 13/06/2016

A million percent agree! Avoid this company!!

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Less2Build's Comment

Written on: 11/05/2016

Sorry to hear this can we have your name and order details so we can look into this please
Regards
less2build

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Less2Build's Comment

Written on: 11/05/2016

Sorry to hear this can we have your name and order details so we can look into this please
Regards
less2build

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★☆☆☆☆

“Great service until you want a refund or question answered”

Written on: 15/04/2016 by mkp1974 (4 reviews written)

Ordered online and everything was going well. 10 hours later I needed to remove an item I was ordering so dropped them an email. It was quickly amended and I received the adjust goods. Original full value payment was taken as I expected to be but thought a refund would follow quickly. No chance. I had to chase, and chase and chase. Ignored emails after ignore emails. Eventually I was promised a refund and got it 3 days late but in total had to wait 18 days for my money back… Read Full Review

Less2Build's Response to mkp1974's Review

Written on: 19/04/2016

Thank you for your review .
The terms and conditions do state all refunds are made within 30 days ?
Kind Regards
Less2build

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Mkp1974's reply to Less2Build's Comment

Written on: 19/04/2016

Well if anyone had replied to my emails and pointed that out I wouldn't have had to chase 4 times. Besides......30 days??? I would be charging you interest on my money.

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Less2Build's reply to Mkp1974's Comment

Written on: 11/05/2016

These are the same terms as most online providers .
We have no emails from a buyer 4 times ref a refund
Name and order number ?

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Mkp1974's reply to Less2Build's Comment

Written on: 11/05/2016

I haven't got copies any more. From memory the emails were sent to the info email address FAO Zoe. You have to ask yourself why would I waste my time placing his review if it wasn't true!? Interestingly it also took 3 weeks to reply to my last review!!

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★★★★☆

“Good but could be better”

Written on: 23/03/2016 by sub-zero-homes (1 review written)

Ordered my stuff during the xmas holidays but received the goods the same day so I could get on with my urgent work. Excellent, and free delivery too. Would have given 5* but one piece of wood was damaged (all be it in an order of £370) and the wood protection I bought couldn't be used on wood any more as the manufacturer had changed the design. I informed them and they updated their website immediately to prevent further disgruntled customers but I still haven't had my problem resolved so 3… Read Full Review

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★★★★★

“AWESOME SERVICE ”

Written on: 24/01/2016 by 4Tucker (1 review written)

Hi just got to say what a fantastic service i got from Less2build and the delivery was great too nice and early just the way i like it. After getting messed about on ebay i thought i would try looking for an alternative supplier online seen a few but not as straight forward as Less2build… Read Full Review

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★★★★★

“best timber prices in town!”

Written on: 18/09/2015 by Dickey21 (1 review written)

wont be ordering from anywhere else with these prices! cant believe it, amazing, thank you for this great service… Read Full Review

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★☆☆☆☆

“Dissappointing”

Written on: 29/07/2015 by HayleeWooten22 (1 review written)

Simple card transaction requires proof of address. I have never ever come across something like this. If you like smooth / easy purchase process look for other on-line providers. If you like being treated as a suspect enjoy… Read Full Review

Less2Build's Comment

Written on: 30/07/2015

As with most internet traders we have a third party payment screening.
If this fails our provider will request proof of identity .
This is to protect us as a seller ,and YOU as a buyer .
Why would you feel unhappy that we take steps to protect buyers money.
This is a growing issue within the UK and we do our very best to combat it .

Kind Regards
The Less2build Team

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Pawelgaca's Comment

Written on: 30/07/2015

I got charged twice despite of transactions being cancelled. It is a mess !!! I don't feel protected rather cheated

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★★★★★

“Fast delivery, cheap and helpful ”

Written on: 29/07/2015 by Adam_ls (1 review written)

I wanted to leave a review because when I was reading reviews it was a mixed bag. And the negatives always stand out. The service I revived was excellent AA* I placed my order in the morning paid for next day delivery and it was there in under 24 hrs. I also had a damaged item delivered but when I contacted them it wasn't a problem I had a replacement in under 24 hrs again. Great prices great delivery and great customer service. Ignore all the negative reviews!!!… Read Full Review

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★★★★★

“SUPERB!!!”

Written on: 17/07/2015 by BUNTON (1 review written)

Brilliant company. Their service is fast, website easy, costs really good. had slight hiccup ( not their fault at all, just crossed wires!) customer service is just excellent. Sorted out with no fuss or problem whatsoever and the two people who dealt with me went all out to keep me (the customer) happy. To be honest the likes of B&Q and WICKES could really learn a great deal from these guys. Worth five stars EASY!… Read Full Review

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★★★★★

“Concrete blocks”

Written on: 13/07/2015 by Sharpewr210 (1 review written)

Very pleased with the service from this supplier. Order placed where wanted, no damage to goods and in good time. Very well done as mine is a difficult property to find, will use again for sure… Read Full Review

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★☆☆☆☆

“do not order from this firm”

Written on: 30/06/2015

made order on internet on the monday using natwest card, 4 weeks ago. they called to say card didn't go thorugh security fraud checks. paid over phone and said would receive order with in few days. didn't arrive so called them on the wed and they said it was on for delivery thurs. didn't receive this so called and complained and told payment hadn't gone through again. i said I havnt heard anything like it and they kept asking to pay by debit card or bank transfer which seemed dodgy.so used a… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 29/05/2015 by pjarmyn (1 review written)

Order due Thursday 28/05 - No Show Sent email Thursday night - No Reply Called Friday at 2.30, told I would be called back within 30 mins - No Call Called at 4.10 spoke to Manager - No apology - Said the email I sent could have gone to anyone in the office - When I said I had been told I would be called back within 30 mins and no one called he got rude and said it was not him so stop blameing him. Sent an email saying I would place a poor review if they did not apologise, as you can see no… Read Full Review

Less2Build's Response to pjarmyn's Review

Written on: 29/05/2015

Dear Mr Jarmyn ,
We understand your frustration and did reply to you within 30 mins as per your email.
We also offered you a discount or good will which you excepted.
But have now clearly Left this review stating we did not reply to you ?
Due the content below of your last email to us I would have thought you may have been a little more truthful ?

"I am a senior manager for a national holiday operator and will not tolerate rude and poor customer service"

I would ask that you remove the latter part of this as it is untrue

Regards
Less2build.com

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Pjarmyn's reply to Less2Build's Comment

Written on: 29/05/2015

Lets not play comment ping pong, you only replied and offered £14 refund once I had contacted you for a third time and told you that I intended to post a poor service review! You seem still not to understand that delivery was late, no reply to email and no reply to phone call, I did not put my remarks on Facebook or LinkedIn as you said sorry, Not the Manager who was rude but someone from sales. Again this just shows poor leadership. I will make no further comment but I will post on other networks if my delivery is not here Monday, after all it was ordered on 15th

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Less2Build's reply to Pjarmyn's Comment

Written on: 29/05/2015

So you are openly admitting that we did reply to you and the later part of the review is incorrect ?
Yes we did make an error with your order ,
We are all Human and make errors and this is why we offered a good will gesture in light of this which you excepted.
The matter has been passed to our MD who is reviewing the calls.
He has already requested a meeting with the manager from today and will look into this further.
I can confirm your order has left today and you would have had an email from the courier doing the delivery .
Any issues please contact us.
Regards
Less2build.cm

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★★★★★

“Lintels and service”

Written on: 10/05/2015 by Frazierdl2 (1 review written)

Hugely impressed with telephone contact, customer service and speedy delivery. Thank you… Read Full Review

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★★★★★

“ACO Hexdrain”

Written on: 09/05/2015 by j9ksf (2 reviews written)

I purchased the Aco garage kit at a very competitive price from less2build. The delivery was on time and was trackable with Yodel… Read Full Review

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★★★★★

“Service”

Written on: 07/05/2015 by Faulkvicto (2 reviews written)

Great understanding with staff for details of delivery Delivery driver very friendly and helpful Good service all round will use again top class thanks… Read Full Review

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★★★★★

“quick reliable service”

Written on: 27/04/2015 by mjarvis666 (1 review written)

ordered on a Monday with free delivery. order arrived on the Friday, good quality timber, order correct. would definitely use again… Read Full Review

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