Less2Build Reviews - www.less2build.com

★★★☆☆
3.4 / 5
64% of users recommend this
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Latest Reviews

★★★★★

“belle 150 mixer 240 volt”

Written on: 19/07/2014 by Larsoncp321 (1 review written)

bought this belle 150 concrete mixer after some time surfing the web , was the best deal by far , great price, free delivery, super service and communication, well pleased, driver off loaded right to doorstep, hope to be mixing at the weekend, many thanks Mr joy. 5 stars… Read Full Review

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★★★★★

“Perfect every time ”

Written on: 17/07/2014 by DemetriusHoffman (1 review written)

bought cavity closers perfect good quility and even better price Bought lintells fast delivery fantastic prices pleasure to deal with made so easy will use again thanks again… Read Full Review

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★★★★☆

“Fast efficient service”

Written on: 16/07/2014 by DanielRamsey (1 review written)

Placed an order for decking Wednesday night and was delivered Friday morning. One bad point was the lack of communication, I didnt actually know the decking was being delivered until I got a call off the driver to say he was outside my house and I was at work but he was nice enough to wait for someone to get there and give him a hand… Read Full Review

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★★★★★

“Excellent, fast service”

Written on: 14/07/2014 by 394Cleveland (1 review written)

Thank you for the excellent, fast service and extremely good value for the 50 metre roll of wire netting which I purchased… Read Full Review

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★☆☆☆☆

“DECKING”

Written on: 13/07/2014 by RykerJenkins1951 (1 review written)

This has got to be the worst company I have ever dealt with. Decking boards came wrong width, wrong length, wrong thickness. Replacements came wrong width length and thickness and this time not enough boards. One bloke even got up tight with me cos I was complaining, the woman was much nicer, but I still havnt got the missing boards. Awfull company… Read Full Review

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★★★★☆

“Items arrive on time and as described. ”

Written on: 11/07/2014 by isRice259 (1 review written)

I was a bit dubious with some of the negative reviews on here. However my experience has been fine. I ordered gravel and timber. The gravel arrived within a few days and the timber with in 4 days. The only slight niggle was the lack of email providing a delivery date. Luckily I rang them and they told me delivery was "today". So went home to receive the item. Had to rind a second time to find out the 2nd delivery day. On a positive, they said it would be a Monday but I preferred Friday, they… Read Full Review

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★★★★★

“If your a builder or a DIY'er you NEED this company!!!”

Written on: 08/07/2014 by Losza44 (1 review written)

I've use this company now for over a year both through their Ebay shop & over the phone. I have, for a DIY'er, a fairly large project which I can only tackle at weekends. They have been nothing but helpful, their prices are VERY competitive on the larger items that you need, ie: lintels, wall ties, starter profiles, Keylight roof windows, etc, etc. To give you an example starter profiles from TP to me were £10 + VAT each, from here £55 for ten INCLUDING VAT & DELIVERY!!!. Obviously if you… Read Full Review

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★★★★★

“Insulation boards”

Written on: 06/07/2014 by RiyaPorter129 (1 review written)

Good communication, good product good delivery, thanks… Read Full Review

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★★★★★

“Great products at great prices”

Written on: 05/07/2014 by humphreyhudson (2 reviews written)

I have purchased shingle bulk bag which was a fraction of the price elsewhere it was delivered speedily and was good quality. I also purchased some decking and that too was at a good price and quick delivery. Very helpful staff. Very pleased, would recommend… Read Full Review

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★★★★★

“Did what they said they would”

Written on: 28/06/2014 by Ezperance (1 review written)

I ordered a garden trellis via Ebay which arrived very quicklyy. The quality of the item is very good value for the price paid. Excellent all round goods and delivery… Read Full Review

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★★★★★

“Excellent Fast Service As Always!”

Written on: 28/06/2014 by amandac3694 (1 review written)

I have found less2build extremely helpful, they offer an excellent service, fast and timely deliveries. All the drivers/companies they use are extremely helpful and nothing is not too much trouble. The quality of the goods are excellent, I certainly would recommend them to anyone who is looking to do a property project or any size project. One of best things is you save money as they are competitively priced, offering free delivery is always great and does save a lot of money. They offer an… Read Full Review

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★★★★★

“Wheelbarrow”

Written on: 25/06/2014 by Amirs38 (1 review written)

Bought a wheelbarrow from less2build at a fantastic price. The quality is great and better than some more expensive one's I have seen. The service I received through the internet was great, keeping me up to date with my order at all times. I would highly recommend this company to anyone and would not hesitate to use them again… Read Full Review

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★★★★★

“First Class Service”

Written on: 20/06/2014 by Daveboy64 (1 review written)

Ordered wood products. Easy to order at a very good price. Delivery was well within time stated. Goods were in excellent condition and well packaged. A Pleasure to buy from, and certainly will do so again. Will Have no hesitation in reccommending this company to friends and family… Read Full Review

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★★★★★

“Brilliant !”

Written on: 19/06/2014 by 72Peacock (1 review written)

Just wanted to write a review to thank you for an excellent transaction through ebay as always the stuff I ordered arrived on time and was excellent quality I will be buying from you again in the future many thanks… Read Full Review

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★☆☆☆☆

“Poor quality damaged insulation boards received”

Written on: 05/06/2014 by cmt_sutton (4 reviews written)

I contacted Less2 Build on Sunday 1st June by the web contact form, but received no reply. The 6 Celotex 25mm insulation boards are for a Koi Pond project as a lining before fibre glassing, so a decent surface is important. All the boards apart from one were unacceptable, I have kept 2 complete as unusable and managed to use sections of 2 others. With hindsight, I should have thoroughly checked each panel and refused delivery, as it was raining we had to put them in my garage without a… Read Full Review

Debra5915's Response to cmt_sutton's Review

Written on: 05/06/2014

Don't expect any help from them...customer service non-existent and they break contractual obligations

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Less2Build's reply to Debra5915's Comment

Written on: 05/06/2014

Always happy to help genuine issues ,as you are well aware ...
Regards
Less 2 Build

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Less2Build's Response to cmt_sutton's Review

Written on: 05/06/2014

Here are the facts from this above review like many people do not read the terms and condtions of the orders , when you do not give in and let them get there own way this is where they turn to ..Like most of we never take the time to tank people for a job well done due to the fast paced life style we all lead ....Never slow down enough to think about how much effort evry one puts in to make every thing we buy online get delivered on time at the right price.BUT WE ALLleave a poor review if it does not go how we want .
1. This order was placed on the 13/5/2014
2.Delivery was made 4 working days later 19/5/2014,(email to client to make aware)
3.Client emails us (Unaware of date as no email on server )
4.Client calls 5/6/2014 to report damaged goods ,Terms state all damages to be reported within 24hours from date of delivery
5.Client informs of 6 damaged items asks for us to arrange replacement goods ,We agree (Well out of the time frame for damages to be reported)
6.Client now tells us he has used 4 sheets (even though they are not fit for purpose ) Odd if they are not usable but he has used them ?
7. Buyer contacts us again .We are stilling waiting on supplier to tell us details on this (approx 1-2 hours after first call ,same day) ,
8.We inform client we have managed to get the damaged items exchanged , But not the boards he has already used .
9.Client Un happy.Leaves bad review ,The gesture of good will is that we are already paying for a re delivery of the goods you failed to report in the terms and conditions you have agreed to.

How ever bad review left.

Regards
Less 2 Build

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Cmt_Sutton's reply to Less2Build's Comment

Written on: 07/06/2014

Dear Less 2 Build
Many thanks for clarifying your terms and conditions, however the items received should never have been sold due to the damage already made long before this sale and delivery to me.
It is due to the poor quality control and service received that in my opinion has created a breach of contract and your terms and conditions do not apply in this sale.
Your web site invites people to leave a review and you will see I have left positive reviews for previous purchases over the past 3 years. I find your comments to myself and others offensive following a negative review and will pursue this with your managers.
If I had researched Less2Build including the reviews I would never have made a purchase in the first place.

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Less2Build's reply to Cmt_Sutton's Comment

Written on: 08/06/2014

But this issue is very clear in the fact the goods where received and then used before you reported the problems ..........
Firstly is they where really that bad you would have refused the goods on delivery ... failing that informed of defects before using them ...But you have done neither and now wish to have a refund for goods used .I am sorry but in any sector this would not happen .You can not buy a loaf of bread , eat it them take back the packet and ask for a refund because it was not as it should have tasted ? . This would have been replaced no questions asked if you had of not used the goods !!!!! It really is this simple
Regards
Less2 Build

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Less2Build's Response to cmt_sutton's Review

Written on: 05/06/2014

As per Call today the goods have been delivered over a week , you have used 4 of the boards from the 6 , We can not replace some thing you have already used . the 2 remaining damaged boards will be collected and exchanged for you but we as with all companys can not replace some thing you have already used .sorry about this
Regards
Less2build

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★★★★★

“Brilliant Company To Deal With”

Written on: 03/06/2014 by jimfal (1 review written)

Ordered some timber decking and treated posts from less2build last week through ebay. The quality of the timber was excellent and the speed of delivery,not to mention the cost of delivery,(only £8.50) was outstanding. There was one minor issue with one of the decking boards, but after one email,that was resolved to my complete satisfaction. I would not hesitate to recommend less2build to anyone and indeed have already done so. Will certainly be using them again… Read Full Review

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★☆☆☆☆

“Take the money but dont see the goods!”

Written on: 02/06/2014 by Debra5915 (1 review written)

Placed two order at the beginning of April and by mid April was concerned we had not received- spoke to them and they said they would look into- by the end of April still no goods so told them we would have to cancel and buy elsewhere - they said they had tried to deliver (this was certainly not the case!) We are now in June and despite being promised a full refund on the 19th May, still no money (just lucky to have paid by credit card!!) Not wortth the hassle or inconvenience and certainly… Read Full Review

Less2Build's Response to Debra5915's Review

Written on: 03/06/2014

Good Morning can we please have an order id so we can look into this all delivery lorries and vans have GPS tracking so we can check and confirm if delivery had been attempted for you
Reagrds
Less 2 Build

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Dankyd14's reply to Less2Build's Comment

Written on: 03/06/2014

63814 and 63896 as discussed on the telephone on the 16th May someone did try deliver after we had cancelled in writing because we were still not in receipt of the goods two weeks or so after the order was placed and we had builders in. My partner spoke to a lady and she said we would get a full refund but instead a week after someone tried to deliver and was turned away.(Rightly so as we had cancelled and purchased elsewhere from a reputable source) You said you would look into on the 16th and if no POD was there a full refund would be issued on the 19th...I know we didnt receive them so where is the refund....recurring incident it seems from this review centre?

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Less2Build's reply to Dankyd14's Comment

Written on: 03/06/2014

This order was attempted as you are aware , the order was then cancelled by you on the 23/4/2014 by email we have yet to have a responce from you on the email our accounts dept sent on the 22/5/2014 regarding the charge for attempted delivery from the courier .IE (a £20 carriage back charge) . Once this is confirmed a refund for the overall order less this would be issued ..again the issue normally surround the terms and conditions being broken.?
Regards
Less 2 Build

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Debra5915's Response to Debra5915's Review

Written on: 05/06/2014

Rubbish....no attempt made! Contacted on the 23rd April asking for a phone number to faciliatate a delivery(after written cancellation)....how many days after???? Nearly a fortnight - don't bother contacting me again (to be fair, you are only doing this now because it is on a forum!!) Rejecting through my credit card company and reporting you to trading standards...bunch of incompetent liars

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Less2Build's reply to Debra5915's Comment

Written on: 05/06/2014

More than happy to discuss this any where not on a forum this is a review site , And the data tracking on the delivery lorry does not lie it is very clear it was at your property a copy of which will be sent to your card provider .

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Debra5915's reply to Less2Build's Comment

Written on: 05/06/2014

Perhaps you should of dicussed this when I contacted you originally! Your lorry may not lie...but neither do I

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Less2Build's reply to Debra5915's Comment

Written on: 05/06/2014

You already have in the first part of this review ,I quote

"they said they had tried to deliver (this was certainly not the case!"

Well it is certainly the case as the data tracking is very clear ,
More than happy to discuss with you at any time , You are due a refund for the items ,But you are also to be charged for an attempted delivery . If we can get this agreed I can instuct accounts to issue this as per previous emails

Regards
Less2Build

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Debra5915's Response to Debra5915's Review

Written on: 04/06/2014

What!! You attempted to deliver AFTER We cancelled in writing! At this point the order was showing 'in progress' I draw your attention to the distance selling regulations and furthermore to the sale of goods act 1979 ' goods to be delivered within a reasonable time' - your website quotes 2-5 days (any delay to be communicated...which it wasnt!!) From someone who works in a blue chip customer focused/FSA regulated industry I find your response both appaling and offensive
By the way ...no e-mail received on the 22nd but for clarity....won't be paying any abortive delivery and have a good mind to report your company!

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Less2Build's reply to Debra5915's Comment

Written on: 05/06/2014

The delivery was made within 5 working days from you changing the order and adding extra to this , You have started the orignal review stating no delivery was ever attempted !!!!! . Which is incorrect , An email has been sent and is clear on the server system , I shall ask accounts to resend

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★☆☆☆☆

“Worst company ever”

Written on: 02/06/2014

To keep a long story short, ordered Velux Fitting Kits for my Velux windows. Incorrect fitting kits received. Returned and received replacement fitting kits, delivered by the EBAY seller who was supplying this company!!! He was a very nice man. Nothing wrong with his kits, just no the right ones. Still incorrect fitting kits !!! Did not know I was buying EBAY goods.!!! No wonder they seemed a reasonable deal. My emails and telephone calls to this companies MD no longer receive any… Read Full Review

Less2Build's Comment

Written on: 03/06/2014

BUt you have not mention that in the past 6 - 8 weeks our MD has been calling you with no responce , we can not arrange a collection if you are not there ? The goods purchased are all brand new and boxed and as per Velux instruction the Kits provided would have fitted the windows you have , You have also forgot to mention the fact this all happened in between velux changing the window spec and no flashings for old style windows where available in the time frame you wished to have this resolved in ,In short half the story seems to be told as with most internet reviews.

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Revco's Comment

Written on: 03/06/2014

I presume that this is in response to my telephone call today, trying to speak with your MD, who did not respond to my calls yesterday and I understand that he is off sick today. I do not believe this is the place to resolve this problem or otherwise but feel I must respond. In the past 6- 8 weeks I have had no emails after the 07th April and no messages on my landline or mobile requesting call back or anything else. Have requested copies and dates but not received anything so far.
1 email with date for collection would have sufficed.
2. none of the goods received were the ones ordered and confirmed by your Order Confirmation, the number of which I gave to your company today. The replacement goods were off ebay and not new as expected.
3 would have fitted with some modification, as not the fixings ordered and not the correct fixings for my Velux windows. This is not what I expected and not told would be the case.
4 not my fault that Velux changed the window specifications. I think you will find this was done throughout January and the new specs. became official on the 1st February, my Order and Confirmation were 04th February and you should not have accepted an order that you now say was a problem , as a the old style flashings were not available in the time frame that I wished, (your words). Once again, if you can not fulfil an order for any reason, you should not accept it and by the way, this is the first that I have heard, that you were not able to supply the fixing kits ordered and CONFIRMED by you.

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Less2Build's Comment

Written on: 03/06/2014

This is all not from the emails and context on the order File you demanded the replacement flashing in shorter lead time than Velux could ship from Denmark as per calls and emails , The goods delivered from our Ebay contact where indeed Brand new and we where talking advise from The Velux Area Sales rep (who should know which products are compatable) ,You have take it upon your self to leave this review fully knowing the first one is only part of the story , Emails are not used for collection bookings for our courier as these can be answered any where (mobile device or lap top ) and you have to be at the property for the collection or an extra charge is applied , You did know this from the first collection we arranged for you . We where able to supply the goods but in the time frame you demaded and our MD made it very clear he was seeking altenative solutions to help meet your short dead lines ?
Regards
Less 2 Build

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Revco's Comment

Written on: 04/06/2014

02 Feb. Enquiry to your web site. "Can you please inform me if you have any Velux C02 white poly. roof lights, recessed if possible. I am looking for 4 units and fixings. Phone numbers supplied. Many thanks"
02 Feb. Quick response asking which fixings needed.
02 Feb. Responded saying Roof was Slate and would check with roofer.
03 Feb. Sales Quotation received for 4 GGU C02 and 4 Recessed Slate Flashings.
05 Feb. Payment made to you in full. **
some weeks later rang to see where goods were. Informed could only supply 3 of the old style Velux windows and 1 new style window. Reluctantly accepted. No mention of problem with fixing kits.
10 March On receipt of incorrect fixing kits, telephoned to ask for your comments and resolution, asap. Informed you that I had a joiner coming on site to fit and no windows with kits to fit. As I am currently building a house, this started to cause problems!!
11 March Accepted your resolution offered of replacement kits and delivery of 3 by Friday and the 1 new generation by following Monday.
13 March 2nd lot of Incorrect kits received, at this point you commenced to try and convince me that they were ok to use. Yes with modification and cutting. Not acceptable!! and my build was still being held up. I could go on with specifics and am more than happy to supply you with them if you will telephone me. A message left on my phone will always be answered, as I live in an area of bad reception and out much of the time trying to oversee a new build property. I really do not have time for this and only want to resolve the problem.
GOODS ORDERED, GOODS PAID FOR, GOODS RECEIVED WERE INCORRECT AND INCORRECT REPLACEMENT GOODS RECEIVED 5 WEEKS LATER. All paid for in full 5 weeks previous. I am not sure that this can be construed as either, demanding or unreasonable. FRUSTRATING, TIME CONSUMING AND COSTLY TO ME DEFINITELY!! Please collect your fixing kits and refund the cost, this is not an unreasonable request.

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Debra5915's Comment

Written on: 05/06/2014

Contact Watchdog - I have serious concerns

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Revco's Comment

Written on: 05/06/2014

Thanks Debra5915 will do. Anyone else who has or has had problems with company should do the same.

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Less2Build's Comment

Written on: 05/06/2014

Dear Revco,
Our MD is back into work tomorrow and has said he will contact you Via email to discuss this further , This way you will have a record of every thing said,
I am pretty sure from talking to him this afternoon he wishes to collect the goods and refund them for you and will need to arrange a time that suits you .
Kind Regards
Less 2 Build

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Less2Build's Comment

Written on: 05/06/2014

Thank you for your comments Debra 5915's

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★★★★★

“The Best”

Written on: 01/06/2014

Ordered via eBay made a mistake in my order .... 1 quick email later order was rectified and not only that it all arrived next day Fantastic Would Highly recommend… Read Full Review

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★☆☆☆☆

“Get stung”

Written on: 31/05/2014 by Staffordps485 (1 review written)

Dont use them, it will cost you a bundle. Cost us £400. But, have learnt a lesson, not to use them again… Read Full Review

Debra5915's Comment

Written on: 05/06/2014

Contact Watchdog the more that do the more this company will be investigated

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Less2Build's Comment

Written on: 05/06/2014

Thank you for you comments Debra5915's .

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