Less2Build Reviews - www.less2build.com

★★★★☆
3.6 / 5
68% of users recommend this
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Latest Reviews

★★★★☆

“ A very helpful company”

Written on: 02/03/2015 by Tatumi207 (1 review written)

very quick delivery service from ordering online. Good value for money. speedy response to emails. Querries sorted out the same day thank you… Read Full Review

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★★★★☆

“convert to the web”

Written on: 01/03/2015

Hi, i am an old builder with built in prejudice about on line shopping but i have recently become disillusioned with builders merchants and their pricing policies. i am impressed with the simplicity of the web site, the speed of delivery and the prices and will be placing many more orders with you … Read Full Review

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★★★★★

“Larch decking 4.8m”

Written on: 28/02/2015 by scotlander (1 review written)

I bought 64 lengths, delivered the next day packed in 5's by tufnells courier so was easy to unload. The larch decking is advertised as 2nds but the majority were top notch, I was pleasantly surprised. I was 4 lengths short ordered another 4 online and arrived the next working day! I searched a lot of sights but could not beat this price, well chuffed! … Read Full Review

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★★★★★

“Insulation and soil pipes from Less2Build”

Written on: 27/02/2015 by DAVEBROOKS (1 review written)

Have used Less2Build over the last couple of years on my build and I am always Happy with the service, items come on time and at the right price so keep using them. Don't know what else to say just First Class. Just used up last order of Celotex so will put another order in on Monday… Read Full Review

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★★★★★

“shingle order”

Written on: 25/02/2015 by Mufferdear (1 review written)

Very fast delivery after order. Pleased with product and would certainly use this seller again as highly recommended… Read Full Review

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★★★★★

“super fast delivery great product”

Written on: 23/02/2015 by ueGarner139 (1 review written)

Great product fast delivery many thanks verry happy… Read Full Review

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★☆☆☆☆

“RUBBISH ”

Written on: 20/02/2015 by CorbinPerkins1974 (1 review written)

do no use this company!!! They are full of lies. Order bricks don't ever get a delivery....prob cuz they forgot to order them. no customer service AMATURE company. Ask any local REAL builders merchant what they think of them. Be warned… Read Full Review

Less2Build's Comment

Written on: 20/02/2015

Good Morning ,
This seems a little harsh at least can we please have your order id if you made a purchase ?
What is defined a REAL builders merchant ?

Regards
Less2build

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★☆☆☆☆

“Pallet Delivery charges were not added to on-line order”

Written on: 09/02/2015 by Nothappy10 (1 review written)

When I phoned trying to find a delivery date of my order for bricks, Less2Build stated that pallet charges have not been added on to their original bill and asked for more money. The order was made on 5th of Feb, and the money came out of my bank account instantaneously. Invoice from them arrived via e-mail instantly. If I hadn't phoned to find out that they are NOT delivering unless I pay more, then my project would have been delayed further. The person on the phone argued the pants out of… Read Full Review

Less2Build's Response to Nothappy10's Review

Written on: 09/02/2015

Good evening can we have your order please so we can look at tho sin more details ?
The terms and conditions do clearly state some order will have carriage.
Did we offer a refund instead of carriage ?
Regards
Less2build.com

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Nothappy10's reply to Less2Build's Comment

Written on: 10/02/2015

You are missing the point completely yet again, why should the two payments be separate? 100% of websites add delivery charges clearly at the point of on-line purchase. Why should yours be so convoluted? Do you not see by separating the payments and not including them as one on-line payment, you are causing delay and confusion?

Yes you did offer a refund, but that is clearly not enough in this case as time is precious on projects and matching bricks and sourcing them is under-estimated. I think you should either say to future customers FOR BRICKS pay by phone and remove your on-line payment options, or get your IT system updated to the current standard on-line payment systems that calculate delivery charges and add them to the purchase before checkout. Don't you see that your current system is inconvenient? and perhaps costly and expensive for you to run? its clear that your don't care for my time and energy but your future customers may encounter similar issues with your business and think this is actually below standard for customer service and customer satisfaction.

Order: 100072492

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Less2Build's reply to Nothappy10's Comment

Written on: 11/02/2015

Thank you for you comments ,
Our directors have looked into this further and after listening to the call to sales on Monday have decided they are not happy to supply the goods.
In light of the fact we had tried to contact you twice to make you aware of the situation and that it clearly states small brick orders may have carriage charges .Which you would have had to tick and agree to before you completed the order
An email has been sent to you to confirm this and a full refund processed.
Regards
Less2build LTD

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Nothappy10's reply to Less2Build's Comment

Written on: 12/02/2015

'Thanks' for cancelling my order on day of expected delivery. Just because you do not appreciate a review comment you cancel the order. I just want to let you know that I phoned another supplier, who is now supplying the bricks, all costs were added and I paid everything at a click of a button with less overall cost and no further extra charges, no phone calls, no rubbish, and delivering the same day. Its a pity that you felt the review is inapplicable to you. Because some people are busy and may not expect further charges after the initial order has been made. The whole point of having a review system is that when you receive a negative review you take on board so that you could improve your service in the future.

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Less2Build's reply to Nothappy10's Comment

Written on: 12/02/2015

Hi glad you have managed to source these
I don't think it was the review that caused the issue.
I think it was more the language and the phone call.

Regards
Less2build

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★★★★★

“OUR DEALINGS WITH LESS2BUILD.”

Written on: 09/02/2015 by Cora436 (1 review written)

WE USED LESS2BUILD OVER THE INTERNET, AND WE WERE DELIGHTED WITH THE RESULTS. ITEMS CAME SUPER FAST AND ARE PERFECT. EXACTLY AS DESCRIBED. WE ARE VERY PLEASED WITH THE QUALITY AND THE PRICE. WE WOULD RECOMMEND THIS FIRM… Read Full Review

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★★★★★

“Excellent service!”

Written on: 08/02/2015 by Lezzy (1 review written)

I was very pleased with the quick send out of the cavity closers that l ordered from you very pleased with the quality and the price many thanks… Read Full Review

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★★★★★

“Larch Decking Boards”

Written on: 04/02/2015 by Vic5r4 (1 review written)

Buying from Less2Build was an easy choice to make because I only had to pay postage on only one item no matter how many I ordered, that was a nice saver that persuaded me not to bother with the other merchants. My oder was processed and promptly dispatched and arrived a couple of days later, I can also add that I am completely satisfied with the decking boards and the services Less2Build provided… Read Full Review

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★☆☆☆☆

“Damaged VELUX Windows”

Written on: 01/02/2015 by 1980Cannon (1 review written)

Ordered 4VELUX windows and all we're delivered damaged. One was replaced but was also damaged. Two windows that were delivered with serious damage and Less2 refused to replace. Lot of money spent with company and very poor service. Definitely would not use again!… Read Full Review

Less2Build's Comment

Written on: 02/02/2015

Thank you for your comments can you give me more details please velux windows are delivered direct from velux and any legitimate damages are dealt with by velux so this is confusing .

Regards
Less2build

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Ukbuilder's Comment

Written on: 03/02/2015

I ordered 2 x S06 windows last September. One of the windows that was delivered was damaged and was replaced but it took 6 days for the replacement to arrive. The replacement window was also damaged but as I had scaffold in place I could not wait for replacement.
I subsequently ordered 2 x CK06 a few weeks later. When these windows arrived the boxes had no sign of damage so did not open boxes at that time to check. When I fully opened them 5 days later it was found that both windows had cracks through the White PVC coating at the corners. This looked to be a manufacturing issue. I explained issue to yourselves and sent photos. After a few lengthy phone calls I was told You were not going to replace them and have now had to fit faulty windows as again I had scaffold in place that was due to come down.

I appreciate this review and complaint has come some weeks after the event but I was ordering some more materials and your company's name came up when I was searching and so did this review site.

Regards,

Ross James.

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Less2Build's Comment

Written on: 04/02/2015

Hi Ross ,
I am sorry about this , All the boxes are marked very clear in the fact we have to report and damages to the courier within 24 hours , and the terms and conditions of your order would have also pointed this out .This is the same for all deliveries .
Talking to sales staff they inform me they forwarded the images to Velux and did fight your corner but they are adamant the 24 hour for damages is final . Your issue seems to be down to the fact you have failed to check the items off in good time.?

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★★★★★

“Unbeatable service & Excellent value”

Written on: 30/01/2015 by Hewittrn111 (1 review written)

this was my first order & certainly won't be the last on the basis that the prices were very good & delivery speed was excellent… Read Full Review

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★★★★★

“Fence Posts”

Written on: 30/01/2015 by Coltonc1987 (1 review written)

Ordered 8 4X4 and 3 3X3 fence posts on the Friday, arrived on Tuesday. Great delivery service with cheap delivery cost ie have as many as you like but pay delivery on only one, saved £76. Posts are excellent quality with no twists or cracks, all are straight as a die. Will definitely use this company again for building materials… Read Full Review

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★★★★★

“Cost product delivery time”

Written on: 14/01/2015 by Decorator63 (1 review written)

Product was exactly as discribed cost was good delivery came on time very happy will use agin. I would advise friends family to try… Read Full Review

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★★★★★

“Couldn't be more helpful”

Written on: 10/01/2015 by lynnhedger21 (1 review written)

We will most certainly be using less2build again. So very helpful, even after our purchased had been delivered, When i e-mailed them they replied almost straight away, I recommend less2build.com to you all. … Read Full Review

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★★★★★

“This is the first time of using an online site for...”

Written on: 05/01/2015 by telexxx (1 review written)

This is the first time of using an online site for building supplies and was really impressed. It may have been because January is a quiet time of year but the gear came the next working day with no delivery charge. Also at a better price than local traders. The web site gave a lot of useful information about the products which is essential when ordering unseen, I did find it a bit of a let down processing between items in the basket and payment, and had to retry a few times - worth it in… Read Full Review

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★★★★★

“Treated C16 Timber 3x2 ”

Written on: 05/01/2015 by rogprov (1 review written)

Ordered on Friday afternoon, delivered on Monday morning. You can't get much better than that! Excellent pieces of timber, nicely treated and prepared. No splinters or rough edges and a lot better stuff than I've had in the past from other sellers. I'll not be looking elsewhere in the future I'll be buying from this company. … Read Full Review

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★★☆☆☆

“no show”

Written on: 20/12/2014 by hump1672 (2 reviews written)

I have used them twice .first time they over charged me 40 pound and got the order wrong .this time they didnt give me next day delivery like they promised i phoned up after7 dsys to ask were my delivey was to be told its been delivered after telling them no it hasnt they promised it wound be deliver friday.phoned Friday afternoon to ask were it is said should be with me today .guess what it never arrived,I will be advertising there service everwere ...not happy… Read Full Review

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★★★★★

“Great sevice, good products.”

Written on: 18/12/2014 by polarbearpaul (1 review written)

Just to start on the right foot, i ordered insulation and plasterbord first and then looked at the reviews. Looking at them i thought i had mad a mistake as every other one was very negative about the service. I am very happy to say i had great service, good comunication and a positve expirience. The delivery driver rang before he arrived and could not have been more helpful when he did. All products were as expected and in good order. I would not have any hesitation in using less2build again… Read Full Review

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