Less2Build Reviews - www.less2build.com

★★★★☆
3.7 / 5
186
71% of users recommend this
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Latest Reviews

★☆☆☆☆

“non payment of retuns”

Written on: 04/12/2016 by HaileyRegan (1 review written)

I ordered timber of company to be delivered on a certain date when delivery did not turn up I cancelled order but have still not been reimbursed money this is over 1 week every time I phone they keep making excuses… Read Full Review

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★★★★★

“Great prices and a great delivery time could not ask...”

Written on: 02/09/2016 by 132Hess (1 review written)

Great prices and a great delivery time could not ask for anything more "… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 20/08/2016 by HaileeGoode357 (1 review written)

Brilliant service form ordering to super fast delivery, excellent communication from start to finish, delivery person extremely helpful, would definitely recommend this company… Read Full Review

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★★★★★

“ig beam lintel”

Written on: 11/08/2016

Item recieved in good time for a good price . Comms very good over phone . Delivery of item very good , driver very helpful. Would def use again . Many thanks… Read Full Review

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★☆☆☆☆

“Bad attitude - order not arrived, 5 days late”

Written on: 07/08/2016 by DACH99 (1 review written)

Appear not to care about items that go missing, just blame it on the carrier. Tracking numbers don't show up on carriers web site, call to the carrier didn't help as they didn't have the item. I called 3 times chasing goods, last time I got abuse from them. I don't write many reviews but this company have really pushed me to the limit. Products on offer - Good and prices are cheap Delivery - God help you if something goes wrong Customer service - Doesn't exist, they don't care Attitude -… Read Full Review

Less2Build's Response to DACH99's Review

Written on: 12/08/2016

Good Afternoon ,
thank you for your mystery review .
I totally disagree with the comments on this review .
Would you be so kind as to offer me the order number and your full name so we can look further into this review.
Kind Regards
Less2build

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Dach99's Response to DACH99's Review

Written on: 15/08/2016

Bad attitude again from Less2build, their comments speak for themselves

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★★★★★

“Brilliant Service”

Written on: 06/07/2016 by cheltchris (1 review written)

Less2Build are not only great value but the staff are very pleasent to work with. I had a problem with my order but they sorted it right away and got my order to me the next day without an extra charge which was brilliant. To top it off in my receipt I got a bag of sweeites which always goes down well in my book. I look forward to purchasing much more from them in the very near future… Read Full Review

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★★★★★

“EXCELLENT FROM START TO FINISH !!!...”

Written on: 23/06/2016 by Dan.82 (1 review written)

Excellent all round service all my questions answered with quick response and anserwed unlike some company's.great prices and super fast delivery again unlike some were you can be waiting weeks if not longer, nothing seemed to be to much trouble even the haulage company highly recommend… Read Full Review

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★☆☆☆☆

“More2build”

Written on: 21/06/2016 by Waldrono (1 review written)

Sent wrong lintel, wouldn't exchange without photo evidence, even though I wanted a cheaper one ? , no contact from them only me phoning them , I orderd on the 11th of June , I'm still waiting on the 21st of June , will use JEWSONS next time . Customer service !… Read Full Review

Less2Build's Response to Waldrono's Review

Written on: 25/06/2016

Thank you for your review .
As per delivery terms all lintels come with a standard delivery time of 7-10 working days .
This is clear in the terms and conditions of orders.
We have do have faster options available at an extra cost .
Regards
Less2build

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★★★★★

“Brilliant Service & Prices”

Written on: 07/06/2016

Great Price and Next Day Delivery when all the Popular High Street Stores wanted 5-10 days for Delivery and were twice the Delivery Cost, really impressed with that. Great Customer Service when telephoning my Order Through. Day of Delivery Initially spoke to a fella who was just about moderately helpful, but shortly after spoke to young lady who was massively helpful with an estimated ETA. Delivery On Time, Product Good. Would use again. First Class, so so close to perfect. If only the fella… Read Full Review

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★☆☆☆☆

“Roof Window”

Written on: 27/05/2016 by Rossbr408 (1 review written)

Ordered a Roof Window 3 weeks ago. When Phone I was told that the window should be with me within 5-10 working days. After 7 working Days phoned to confirm delivery and still confirmed. So booked a roofer to install the window. Now 15 Days since order still not received window and down a days money as still had to pay roofer. Less2build should be More2Build… Read Full Review

Less2Build's Comment

Written on: 31/05/2016

Hi Sorry to hear this
can we have your order number and details to look into this further please

Regards
Less2build

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★★★★★

“Trade prices made easy to get ”

Written on: 03/05/2016

Once again, fantastic prices, goods and service. Always recommend to my customers for when doing open book jobs. Delivery is always prompt and communication is always superb. Many thanks… Read Full Review

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★☆☆☆☆

“total waste if space”

Written on: 29/04/2016 by 41Rasmussen (1 review written)

What a joke of a company...lies upon lies you can almost smell the rubbish fly out of his mouth. Completely ripped me off. Do not use them!!! Just go to Travis Perkins and get materials properly... Don't use a second gan fraudster. Rude sevices not that you get any service atal… Read Full Review

Less2Build's Comment

Written on: 11/05/2016

Sorry to hear this can we have your name and order details so we can look into this please
Regards
less2build

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Dach99's Comment

Written on: 07/08/2016

I have to say, my experience was very similar to this. Customer service I received was rude and abusive.

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Eireann82's Comment

Written on: 13/06/2016

A million percent agree! Avoid this company!!

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Less2Build's Comment

Written on: 11/05/2016

Sorry to hear this can we have your name and order details so we can look into this please
Regards
less2build

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Less2Build's Comment

Written on: 11/05/2016

Sorry to hear this can we have your name and order details so we can look into this please
Regards
less2build

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★☆☆☆☆

“Great service until you want a refund or question answered”

Written on: 15/04/2016 by mkp1974 (4 reviews written)

Ordered online and everything was going well. 10 hours later I needed to remove an item I was ordering so dropped them an email. It was quickly amended and I received the adjust goods. Original full value payment was taken as I expected to be but thought a refund would follow quickly. No chance. I had to chase, and chase and chase. Ignored emails after ignore emails. Eventually I was promised a refund and got it 3 days late but in total had to wait 18 days for my money back… Read Full Review

Less2Build's Response to mkp1974's Review

Written on: 19/04/2016

Thank you for your review .
The terms and conditions do state all refunds are made within 30 days ?
Kind Regards
Less2build

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Mkp1974's reply to Less2Build's Comment

Written on: 19/04/2016

Well if anyone had replied to my emails and pointed that out I wouldn't have had to chase 4 times. Besides......30 days??? I would be charging you interest on my money.

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Less2Build's reply to Mkp1974's Comment

Written on: 11/05/2016

These are the same terms as most online providers .
We have no emails from a buyer 4 times ref a refund
Name and order number ?

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Mkp1974's reply to Less2Build's Comment

Written on: 11/05/2016

I haven't got copies any more. From memory the emails were sent to the info email address FAO Zoe. You have to ask yourself why would I waste my time placing his review if it wasn't true!? Interestingly it also took 3 weeks to reply to my last review!!

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★★★★☆

“Good but could be better”

Written on: 23/03/2016 by sub-zero-homes (1 review written)

Ordered my stuff during the xmas holidays but received the goods the same day so I could get on with my urgent work. Excellent, and free delivery too. Would have given 5* but one piece of wood was damaged (all be it in an order of £370) and the wood protection I bought couldn't be used on wood any more as the manufacturer had changed the design. I informed them and they updated their website immediately to prevent further disgruntled customers but I still haven't had my problem resolved so 3… Read Full Review

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★★★★★

“AWESOME SERVICE ”

Written on: 24/01/2016 by 4Tucker (1 review written)

Hi just got to say what a fantastic service i got from Less2build and the delivery was great too nice and early just the way i like it. After getting messed about on ebay i thought i would try looking for an alternative supplier online seen a few but not as straight forward as Less2build… Read Full Review

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★★★★★

“best timber prices in town!”

Written on: 18/09/2015 by Dickey21 (1 review written)

wont be ordering from anywhere else with these prices! cant believe it, amazing, thank you for this great service… Read Full Review

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★☆☆☆☆

“Dissappointing”

Written on: 29/07/2015 by HayleeWooten22 (1 review written)

Simple card transaction requires proof of address. I have never ever come across something like this. If you like smooth / easy purchase process look for other on-line providers. If you like being treated as a suspect enjoy… Read Full Review

Less2Build's Comment

Written on: 30/07/2015

As with most internet traders we have a third party payment screening.
If this fails our provider will request proof of identity .
This is to protect us as a seller ,and YOU as a buyer .
Why would you feel unhappy that we take steps to protect buyers money.
This is a growing issue within the UK and we do our very best to combat it .

Kind Regards
The Less2build Team

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Pawelgaca's Comment

Written on: 30/07/2015

I got charged twice despite of transactions being cancelled. It is a mess !!! I don't feel protected rather cheated

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★★★★★

“Fast delivery, cheap and helpful ”

Written on: 29/07/2015 by Adam_ls (1 review written)

I wanted to leave a review because when I was reading reviews it was a mixed bag. And the negatives always stand out. The service I revived was excellent AA* I placed my order in the morning paid for next day delivery and it was there in under 24 hrs. I also had a damaged item delivered but when I contacted them it wasn't a problem I had a replacement in under 24 hrs again. Great prices great delivery and great customer service. Ignore all the negative reviews!!!… Read Full Review

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★★★★★

“SUPERB!!!”

Written on: 17/07/2015 by BUNTON (1 review written)

Brilliant company. Their service is fast, website easy, costs really good. had slight hiccup ( not their fault at all, just crossed wires!) customer service is just excellent. Sorted out with no fuss or problem whatsoever and the two people who dealt with me went all out to keep me (the customer) happy. To be honest the likes of B&Q and WICKES could really learn a great deal from these guys. Worth five stars EASY!… Read Full Review

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★★★★★

“Concrete blocks”

Written on: 13/07/2015 by Sharpewr210 (1 review written)

Very pleased with the service from this supplier. Order placed where wanted, no damage to goods and in good time. Very well done as mine is a difficult property to find, will use again for sure… Read Full Review

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