Computer poor but staff excellent.

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Homebase - www.homebase.co.uk
★☆☆☆☆
1.5
12.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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elaghP's review of Homebase - www.homebase.co.uk

“Computer poor but staff excellent.”

★★★★☆

written by elaghP on 15/02/2017

First I bought a bulb which had a price tag of £3.32 below it but on returning home I found I was charged £9.99!I complained on line and was that day phoned by the manager of Formby store who was very helpful and apologetic. So they very kindly refunded my money.Also they tried to find certain led bulbswhich the computer page said my 2 nearer stores had in stock. The Formby staff helped over and above by visiting the other store to try to obtain for me the bulbs but none their either.So the staff are extremely helpful and polite but the computer stock base and description of products is very poor.So I was very impressed with customer service.

  • Formby

    Branch Visited

  • excellent

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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