Spring sale fiasco

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Homebase - www.homebase.co.uk
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oaAbernathy443's review of Homebase - www.homebase.co.uk

“Spring sale fiasco”

★☆☆☆☆

written by oaAbernathy443 on 01/06/2016

In May I purchased a large sofa and cuddle chair from the spring sale. My order was confirmed, the balance taken from account and a delivery date confirmed. Exactly three weeks later the order was cancelled...the reason..'out of stock due to high demand'.
Ok it was on sale so that's feesable, except for the following facts:-

1/ beside every sofa and chair description in brackets it says (MADE to order)

2/ the cuddle chair is still for sale on the website but the price is 3 xs the amount I paid

3/ on further investigation it seems there are lot of angry customers with the exact grievances as me

4/ all of these customers had the confirmation emails and all of our delivery dates were the 17th of June.

5/ homebase kept our money for exactly 3wks before cancelling the orders, do they make their profit from our payments sitting in their bank.

It's alarming how many people they have done this to in this year alone.
There has to be a law that stops this or have all their corporate lawyers covered every loop hole.
Disgusting company

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