written by ShylaJordan on 18/04/2014
Bought two tins of satinwood paint. At checkout they were placed in small very thin carrier bag. Later when the bag was picked up the paint tin immediately ripped through the bag and fell, spilling out over a car park. Never thought at the time and obviously the checkout asst didn't mention it either; about the carrier bag being really weak. Returned to Homebase and explained what had happened at customer service. Got a replacement tin immediately without any quibble - great service, very understanding.
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