online service a joke

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Homebase - www.homebase.co.uk
★☆☆☆☆
1.5
12.0% of users recommend this
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Guest's review of Homebase - www.homebase.co.uk

“online service a joke”

★☆☆☆☆

written by on 10/02/2014

Ordered Farrow and Ball paint with a promise of delivery withing 3 to 5 days. At 5 days still not dispatched. E-mailed to be informed by return e-mail that they would get back to me in 72 HOURS... yes that's right THREE DAYS. After THREE DAYS I got an e-mail to say the order had been held on to due to one item being out of stock. The website did not show it was out of stock, nor did anyone get in touch to say it was out of stock, nor did they follow their own policy which is on the website of sending out items in multiple batches when they are available.

I replied to this e-mail to ask them to send out immediately what they had - two days later I got a reply to say that they had deleted the TWO out of stock items and would send out the rest. I replied to say that they had initially said that only one item was out of stock and could they cancel the whole order because without these two items there was no point sending out the rest. I'm still waiting for a reply two weeks after the original order and the order on the tracking page is still showing as "allocated" - so I can see it has not been cancelled as I requested nor has it been sent out as they promised.

How I regret now not ordering direct from Farrow and Ball and also not reading reviews of homebase delivery and online ordering all of which seem to be negative.

Dreadful, dreadful online and delivery service - do not use them as they don't seem to care at all about customers. How this company survive I don't know because they also tend to be more expensive than competitors (i.e. B and Q).

  • Online

    Branch Visited

  • Farrow and Ball paint - £93.00 (with delivery)

    Goods purchased & cost

  • Quality of service

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