They take your money but they don't deliver

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Homebase - www.homebase.co.uk
★☆☆☆☆
1.5
12.0% of users recommend this
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poffxxxxxxxxxxxxx's review of Homebase - www.homebase.co.uk

“They take your money but they don't deliver”

★☆☆☆☆

written by poffxxxxxxxxxxxxx on 13/01/2014

I ordered and paid for a dining table and 6 chairs on 23rd December. On 11th January I was contacted to be told that the table had been discontinued and was no longer available. Because I could not find another table I liked, I asked for my money back and have been told that this will take up to 5 working days, by which time Homebase will have had my money for nearly 4 weeks. Surely this company should be checking they have the ability to deliver stock before they they take money from customers' accounts? None of the staff I have spoken to (and there have been quite a few) seemed the least bit bothered that I have lost time and money because of their inefficiency.

  • Online

    Branch Visited

  • Dining Table and Chairs

    Goods purchased & cost

  • Quality of service

  • Value For Money

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