Written on: 03/06/2012 by derby88 (0 reviews written)
Shocking!!! The website hangs when placing a payment. I did a double order 5 months ago because the payment window didn't confirm payment. I avoided the website, but used it again today and it did the same thing. I was using Internet Explorer on a PC, so it cant get any more "standard" than this.
I called Customer Service and they confirmed the order had been processed, but weren't bothered that their website doesnt work. It seems like it is an usual problem.
I suggest Homebase fire their internet team and start over.
Also, the item I was trying to order was only available for home delivery, but the website doesn't show this easily, so I spent 10 minutes trying to figure out if my local store had it in stock. Again I called and the customer service team, couldn't give a monkeys as to a customer having such problems that they have to call to use their website.
As rated by real users
"Garden Centre" Read More
"Click and collect" Read More
"Waste of money and time" Read More
"Tenby take away kitchen Top of..." Read More
"One of the best hire companys ..." Read More