If you don't want flat packed beware!

Bathstore - www.bathstore.com
★★★★☆
3.6
68.0% of users recommend this
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KathySD's review of Bathstore - www.bathstore.com

“If you don't want flat packed beware! ”

★☆☆☆☆

written by KathySD on 21/04/2016

Having spent over £3000 on bathroom furniture I was disgusted to find when it arrived that the furniture was flat packed. This was not made clear by the assistant or indeed in the brochure. There is a range of budget furniture which specifies that it comes flat packed so I assumed that all other furniture was assembled otherwise why put this for one range and not others. How wrong was I. Not only that but the assembly instructions are atrocious. If I had wanted flat packed I would have gone to IKEA at least their instructions are good and it would have been cheaper.

I telephoned the store to complain that it was not made clear that the furniture was not assembled and to ask for a refund but was told that they were very sorry but there was nothing they could do. This experience has taught me a valuable lesson and in future I won't assume anything but one things for sure I won't be shopping at the bathstore again! SHOPPERS BEWARE!

Bathstorecustomerservices's Response to KathySD's Review

Written on: 28/04/2016

Good afternoon

I am sincerely sorry for any confusion regarding these items and how they are packaged. Most of the items that we supply are flat packed, this is to limit the amount of damage that could be caused to products during their transit. I do however take on board your comments regarding this and will raise your feedback with the relevant departments to be reviewed internally. Once again please accept my apologies for any disappointment that this has caused you.

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