Poor quality product & poor quality customer service

Bathstore - www.bathstore.com
★★★★☆
3.6
68.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

Lemons2015's review of Bathstore - www.bathstore.com

“Poor quality product and poor quality customer service”

★☆☆☆☆

written by Lemons2015 on 23/11/2015

We're dissapointed with the products from Bathstore. Since we've had a new bathroom, there's always something going wrong e.g with the toilet seat, mirror cabinet or bath tap. We've had it only for a year! Their customer service is not great either. When we called their customer service for replacements, we've received broken products twice. The man on the phone is very unplasant and unhelpful.

Bathstorecustomerservices's Response to Lemons2015's Review

Written on: 11/12/2015

Good afternoon

I am very sorry to hear that you are unhappy with the service that you have received and the products that you have. This is not the service that we want to provide our customers and I am disappointed to hear that you feel this way. If there is anything that we can assist with that has not already been resolved for you please email me.

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