Myplan ensuite white glossy furniture

Bathstore - www.bathstore.com
★★★★☆
3.6
68.0% of users recommend this
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Lph82's review of Bathstore - www.bathstore.com

“Myplan ensuite white glossy furniture ”

★★★☆☆

written by Lph82 on 10/04/2014

Myplan white gloss modular suite with black shower panels. Bought full new en suite including storage, WC, basin, lit mirror, shower panels, basin, everything!! However, but disappointed with the delivery men. We purchased in December with intention of fitting now when time off to do it. We were told to check all furniture within 7 days-which I absolutely advise you to do, both our toilet seat and full top polymarble unit was cracked, they were very good to replace toilet seat but not top unit as we hadn't checked within 7 days. They arrived at 825 before I was going to work and moaned about how the van was over packed and one man rumbled about looking for our items whilst the other man was ill in my toilet. Stuff seems to be fine but few cheap plumbing things cracked on fitting which delayed us to buy better quality at a merchant. Store manage been really helpful, however my point is check your products within 7days even if its icy cold winter and u expect things to arrive in one piece as it has cost us, down to delivery drivers. Now we have to put off plumbers and joiners as we're waiting for new parts to be delivered to store for us to somehow collect in our car. A little annoying. CHECK YOUR PRODUCTS IN THE 7 DAYS

  • Ayr

    Branch Visited

  • Myplan just over £2000

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

Bathstorecustomerservices's Response to Lph82's Review

Written on: 15/04/2014

Hello
I am sorry to hear of the issue with the products that were purchased December last year; we do ask customers to check the goods following delivery and let us know of any issues within 7 days, and we will replace, but as several months had passed before you let us know, your request was unfortunately declined.
I am pleased to hear the store manager has been helpful, but if you wish to discuss matters further can you please contact me by email.
Kind regards
Paula
Customer Service
bathstore

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