Written on: 22/08/2013 by Review19
Purchased an order from the Bath Store - Castle Vale ( to the sum of just over £350) a couple of weeks ago. Realised that the waste pipe we had purchased didn't fit the shower tray we had already purchased (from another company). Went back to the Bath Store for a refund, only to be informed by one of the sales assistants (in a manner that I can only describe as rather smug and unfriendly) that we were just over the exchange period to be entitled to a refund. We were also informed that the waste pipe we purchased was only compatible with THIER products! This was not made clear when purchased them! The refund policy was very unclear both from what we were told by the sales assistants and online. We had other other items to buy for our bathroom, however we felt that the manner we were spoken to was completely unacceptable and made us feel rather uncomfortable, so we left the shop and took our business elsewhere. I certainly would not recommend this company to anyone, it appears that they are very happy to take your money, but when it comes to customer service, they don't want to know.
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