Written on: 29/08/2012
The first mirror cabinet (£ 139) which I had ordered from the Perth branch of bathstore was delivered, but arrived broken. The Perth staff were efficient and polite in organising a replacement.
I was in the house on the day of the second delivery. I was told in an email that the delivery would take place between 14.26 and 15.26. At 14.31 I got an email saying that they had been unable to deliver the goods, as I was not in.
No bell had been rung and no phonecall had been made. Two cards had been pushed through the letterbox.
I immediately rang the shop to say that I had in fact been in the whole time, and was still in, and would like the driver to come back to deliver the goods. I also rang the courier DPD and made the same point.
Nothing further happened on that day, no delivery, no phonecall. When I rang the Perth shop the next day to cancel my order, I was told that this was 'not a massive incident'. Perth staff insisted that the delivery staff had done a great job.
Avoid bathstore - poor delivery and customer service. Next time I'll got to John Lewis straightaway.
As rated by real users