Written on: 22/06/2012 by NoMoreFingers
We were offered a very good price for what appeared a very nice suite. The sales lady was very helpful and couldn't fault her. However, as soon as you walk out of the showroom it's just one negative experiance after another.
1)It took three delivery attempts to get the right sink that wasn't broken.
2)The shower doors leaks so i will now have to put sealant in places that will show and shuldn't be needed. I'm still awaiting their 'technical person' to call me, but I think it's just a design fault.
3) The seals provided with the toilet and slipper bath are poor quality and also leaked. The plumber had to use alternative ones.
These problems are not the fault of the fitter or plumber as I know them as experianced and reputable tradesman. The problem is that these are cheap foreign parts.
4)We returned a shower unit to get a small one which the lady in the shop said wouldn't be a problem. However, you are then read the roit act in that the packaging has to be exactly as it was with no brown tape to be used - OUR SHOWER WAS DELIVERED WITH BROWN TAPE ALL OVER IT in the first place - obviously a seconds!!!
5)We also had to pay for a new shower unit andwere told that once the warehouse had examined the product we would be refunded and that this would take about a week. THREE WEEKS LATER and with a lot of chasing we eventually got the refund. This wasn't a cheap unit and when I complained to try and get my money returned I as told that I should read the terms and conditions ..ERRRRRR!
6)I'm still awaiting a bolt so I can attach a plug to the sink and although I attended the store and was told one would be sent out- several weeks now and still waiting...
In short, with hind sight I would never use this company. It has been the worse customer service I have ever experiance in my life. Spend a little more and go elsewhere.
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