Item: B&Q
Rating: 1

Guest's review of B&Q

“Chasewood furniture - sold at B&Q”

★☆☆☆☆

written by on 20/06/2014

I have to feel sorry for B&Q for letting such a poor company to trade in there stores. Chasewood furniture is an absolute disgrace. I placed a order in March and was advised fitting would take place in 8 weeks, they never contacted me and after numerous calls blamed their own designer for the delay, then could not arrange for a recheck of the measurements for weeks but when it did happen I was then told a fitting date would be arranged the next week, this never happened and still havn't and they have ignord my emails and calls - please do not pay your money to them you will be disappointed

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Sherrers17's Comment

Written on: 22/06/2014

Unfortunately I have the same problem. If I were to write my timeline and complaint it would literally be the same. we had a fitting date and they never turned up. We had the same problems as stated above to getting the fitting date and then when we called the night before, we were told they had had a flood and our order was damaged. with what had happened up till then I felt I could not believe them.

I can only re-iterate the message above - do not use this firm - we have nothing to show for our payment and it has been purgatory to deal with them.

So many broken promises, absolute disgrace. I believe that B and Q are severing the relationship.

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Fedupofcrap's Comment

Written on: 28/06/2014

perhaps if B&Q had bothered to pay chasewood then they wouldn't be in the position they're in now....bigger picture and all that!

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Jas100's Comment

Written on: 23/06/2014

I absolutely agree with this review! Please DO NOT use Chasewood furniture. This company is an absolute NIGHTMARE to deal with. The amount of complaints that me and husband have made to is unbelievable!!!!! They keep on promising that the furniture will be delivered and we are still waiting 4 weeks on with no fit date. The amount of time off we had to take off and then no one delivering the furniture is now amounting to weeks.
We have spent £7000 with still no fitted furniture. Do NOT waste your money.

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Steve_Bq's Comment

Written on: 25/06/2014

Found out yesterday that Chasewood are now in Administration.
I am in the same position as a lot of other people, unfinished installation and missing doors - perusing this with the Credit Card Company now !!!

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Believeinbetter's Comment

Written on: 26/06/2014

Same position here. Totally unreliable service from the moment the first installation date was dragged out of them - pulling teeth would have been an easier thing to do! Even speaking with the MD failed to make any difference to the process or gain any information that might lead to them actually delivering on the service and products purchased.

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Chasewood furniture - sold at B&Q

Quality of service

Layout of shop

Value For Money

Guest's review of B&Q