Written on: 13/06/2012
Hey friends, just ignore comments like complaining about the product…..as per my experience, as I bought the set of knives and just after few days I realize that I have made a good deal. Also they are always good to use with a better quality as compare to other expensive products. I would like to say to everyone that it’s always worth if you buy it (read more)
Written on: 06/06/2012
Set of knives arrived and are good quality - no problem. What also arrived was a monthly charge from a Swiss based scam company called "completesavings.co.uk" claiming I had signed up with them by purchasing the knives!! Since November they took £70 from my visa account which I am now trying to recover. Let the buyer beware!! (read more)
Written on: 15/03/2012
The offer of 5 knives for £3.99 is not the bargain it seems After adding postage, administration and expedited delivery (without which you can expect to wait several weeks for delivery) your knives are looking less like a good deal. Having parted with your email address, credit card number and security code, you would expect to receive an email confirmation of your order and a contact for queries. No such email was received by me. Nevertheless, my credit card was debited immediately. I... (read more)
Written on: 14/02/2012
I ordered two knife sets from Jean Patrique in January 2012 and have waiting for delivery.I payed by credit card and the payment has been payed out.After weeks of waiting I have sent several emails which were ignored and phoned their service several times,to be told by the polite female that the goods would be delivered in the next two days and the delivery was in the hands of their couriers.They still have not arrived.Could someone advise me where to go from here. What I would like to know... (read more)
Written on: 04/02/2012 by Ronjones (1 review written)
Having read some very negative reviews on the items - I was worried very worried indeed. So many reported a scam was going on. How wrong they were !!! The knives took a little longer to get to me than I expected - but they arrived [ok in relatively plain wrapping] but adequate. The performance of them is great - no complaints at all - EXCEPT ONE !!! I should have ordered a knife block to accommodate them. I am very pleased with my purchase and MAY order further items in due... (read more)
Written on: 20/01/2012 by ginge880 (1 review written)
I have read many of these forum complaints regarding all of Jean Patrique items. I took into consideration the time delays and items not turning up. But I also took into consideration that these items are of good quality and in my view and that of friends very good value for money. So I sent for the 5 knife set at £1.99 yes that is £1.99 for five steel knives, plus of course £7.99 for postage and packageing. Now even if you never got the item, that is still a chance you take with any item... (read more)
Written on: 23/12/2011 by Snakehips99 (1 review written)
Got a 3 knife set as part of a special offer (£3.99 down from apparently £74.99!). I can't fault the service - goods arrived within a week. The knives look good and feel good. Just one problem: they are completely blunt! No attempt to sharpen them worked either. So don't be fooled. Whatever saving you think you are making, you really are getting a knife set that is worth £3.99! (read more)
Written on: 16/12/2011 by royedward
I purchased two sets of knives. When they arrived I found them to be very blunt. I contacted customer services and explained my concern to be told that I had to 'sharpen them, that's like taking a new car in for a service before you drive it. I returned my order by recorded delivery, but when there was no refund, I referred my case to Pay Pal who is now pursuing my case. BE WARNED, use Pay Pal when you can. (read more)
Written on: 02/11/2011 by Dougrands
I purchased the 7 piece kitchen knife set with the free 6 peice steak knives. Goods arrived with a week which was OK. However they substituted the 6 peice steak knife set for another 7 peice kitchen knife set. Who on earth want want 2 sets of knives the same. I do not see why I should pay 10P a minute to tell them they have messed up so I have emailed and emailed and now emailed again. I did try to fax but the number they published did not work (read more)
Written on: 08/10/2011 by Cup-Cake (1 review written)
i have had these knives for 2 weeks and they have rust all over them and all I have done is wash them up! I would not recommend these atall, but as the saying goes you only get what you pay for, so £50 worth of knives for £2 is good but are now only good for the bin!! But they look good so for display purposes they would be great!! (read more)
Written on: 10/09/2011 by aftiley
Having read reviews for Jean Patrique cookware on this site only after purchasing a set of 5 stainless steel knives for £1.99 from their website, immediately thought that there was no way that I would ever see those knives. This was irritating, as I bought the knives to take to university with me, and thought that I would be lacking a necessity when I went. jean Patrique ask that you leave 7 days for delivery, up to 28 at busy times, and, after 14 days, I was concerned, and considered... (read more)
Written on: 09/09/2011
I got the five piece knife set that was supposedly worth £125 and knocked down to £2...with £10 P&P. Now, normally that would set off alarm bells, but since it was advertised as being for a limited time only and I was tired, I chose to get it quickly. Only afterwards I heard horror stories about people never receiving their product, and those that did getting terrible quality ones, so I thought I had effectively lost my £12. HOWEVER. Although they did take over a week to arrive, they... (read more)
Written on: 05/07/2011
Like many other people leaving their reviews here, I have had a terrible experience too of the Jean Patrique Knives and Knife Block Set introductory offer. It has now been a month since my original order was made and my bank account was debited and STILL I haven't received my knives and block set and to be honest I'm now resigning myself to the fact that I probably never will receive them. Like everyone else, I have had various and numerous e-mail excuses for their non-delivery and frankly... (read more)
Written on: 17/05/2011
Recently purchased 5 piece knife set ,no problems with delivery but when i 1st used 2 of the knives i placed them in the dishwasher .On completion of the wash both knives had significant rust spots , and despite rigorous attempts to remove them still remain. (read more)
Written on: 16/05/2011
I have been waiting (so far) 7 weeks for my knife order.
I havetelephoned 6 times and just keep getting "One item is out of stock and should be in soon". They then said "we did get some of the items in but they were all sent out on waiting orders"
I have also written to this company and did not get the courtesy of a reply.
I have now asked them to deliver what items they have in stock and to forward the missing item (carving fork) when it arrives. We will see.
My next action will be to... (read more)
Written on: 06/05/2011 by Paddyman (1 review written)
Jean Patrique five piece professional knife set, at £1.99 I took a chance. After I ordered I read some reviews and thought I have been had, it seemed to good to be true with lots of people complaining about poor quality and service. I had resigned myself to being £11.98 (including p&p) out of pocket. Nine days later the knives arrived and I was pleasantly surprised. The knives are of good quality, not professional standard but certainly better than the reviews suggest. At this price I... (read more)
Written on: 21/04/2011
I have just received my knife set from Jean-Patrique and am thoroughly impressed with the overall quality. I have the block up on my counter and am delighted! (read more)
Written on: 15/04/2011
Have a whole set of their so-called 'professional' knives. I know all knives have to be sharpened but these blunt very quickly. They were reasonably priced but as the saying goes - 'you get what you pay for'. Have bought one or two other items from them and they have been ok. (read more)
Written on: 07/04/2011
Ordered a set of knives and accessories in October 2010 and waited almost 2 months for goods. Told they were out of stock so requested the order be cancelled. Money had already been taken from my account when order placed. Despite repeated assurances, still waiting for the refund - still not received. 1 star rating is only because you have to give at least one star. Should be no stars. (read more)
Written on: 16/03/2011
I recevied my 3 pce knife set this morning, took about 5 days delivery.
Communication was very good, got an email saying when the order had been dispatched, and 2 days later it arrived.
I haven't had a chance to use them yet, but on initial impression I would have to say pretty good. Any knife will go blunt it proper care isn't taken, read the care insrtuctions and take heed. Always give a quick sharpen on a steel after usage and store correctly.
So far very happy. (read more)
Written on: 15/03/2011
I read all of the reviews given, well most!, after my order and was worried!
I called Jean P the day I realised it seemed unrealistic and was told my items would be with me soon as they were despatched the day before.
True to form the 5 piece knife set arrived the day after very well packaged! I had cancelled my order and got the reduced postage option so paid £8.65 overall.
The knives are brilliant! The 25 year guarantee is clearly hoped upon the buyer not bothering, but they... (read more)
Written on: 09/03/2011
EXPENSIVE CUSTOMER SERVICE PHONELINE, WHICH YOU WILL BE GUARANTEED TO NEED!
I have had a knife set for some time and am reasonably pleased with them, until one of the utility knives snapped in half for no particular reason. I emailed several times but got no response, eventually I got a reply, they said the emails had probably gone into the spam. I chose not to phone as the calls cost 10p a minute (luckily as I would have probably paid for this knife over and over!) I was sent a meat cleaver... (read more)
Written on: 08/03/2011
I got this knife set in the post last week and my partner and I are both extremely happy with it. To be honest, I was not expecting a quality set of knives for 2 quid, but they are good looking and they are really quite sharp.
I don't understand what people complain about on this site... this is a really high quality product for only 1.99 (plus shipping of course).
I just bought another set for our son who just got his own flat and have recommended them to other people as well.
Written on: 08/03/2011
If you're serious about cooking and are looking for a good set of knives at a reasonable price, do not waste your time and money buying Jean Patrique knives. They are rubbish and just about worth the £1.99 they purport to sell them for. It's a joke to say the set is worth over £100. They have poor shaped handles and the blade sharpness is nowhere near that required for even a part-time domestic chef. You get what you pay for so stay well clear. (read more)
Written on: 08/03/2011 by gratch5 (1 review written)
My name is Rick and I DO NOT work for Jean Patrique.
I ordered the 5 piece knife set for £1.99, delivery was meant to £9.99 but if you attempt to leave the page it goes down to £6.66.
Delivery took less than 7 days and the knives seem to be very good, I have recommended the offer to friends and work colleagues (work in maintenance so we are always looking to save money and get things cheap) and 1 has had pretty much the same experience as myself.
After you order it does go to... (read more)
Written on: 17/02/2011
Ordered a set of "professional" knives and a sandwich toaster. They eventually arrived after four weeks, almost forgotten I had ordered them.
I must say I am very disappointed with the sandwich toaster. For its money, I could have bought a far better product. The knives are not sharp and I don't think they should carry the word professional as they are certainly not professional quality knives. Nice design, but blunt.
Written on: 14/02/2011
We ordered a set of knives and block on special offer and it arrived in just over a week . We are very satisfied with the quality and service and would certainly order from them again . we were surprised to hear such bad comments . (read more)
Written on: 07/02/2011
I ordered some knives in December. Needless to say I am still waiting. When I call, all I get is a call centre who say they can't deal with my order and gave me a different number to call. No one answers this number. I know I won't get the goods or my money back, so please, please, AVOID THIS COMPANY! (read more)
Written on: 30/01/2011
I ordered a set of knives from Jean Patrique in early December 2010, I still do not have them!
I have phoned the company on 4 occasions and been told that my order has been sent, then I was told it had not been sent, then I was told it could not be sent because one item was not in stock and they could not split an order. I was finally told that it had been shipped on 13/1/2011.
A week later I got a letter saying that it would not be shipped until the end of February.
I have asked for my... (read more)
Written on: 22/01/2011
I have recently purchased Jean Patrique knoves and have found them to be of excellent quality and great value for money. I placed my order on Monday and received the parcel by Friday. Great service, I shall be buying more products from this company.
I have seen some reviews on this company tghat have been critical, however, my experience has been one of great satisfaction. (read more)
Written on: 06/01/2011
I should have known better I ordered knives and waited about three months for them then I ordered three items about three weeks before Christmas by phone because internet ordering would not work was assured they were all in stock and would be with me before christmas needless they were not i am still waiting.I have tried phoning but it just cuts straight off. you cant e mail them yet they are still advertising. I would have liked to know the truth (read more)
Written on: 05/01/2011
Ordered knives on 2 December - no sign of them. They don't answer the phone. The website order tracker doesn't work. Suggest you avoid this company. (read more)
Written on: 28/12/2010
I ordered some goods from this company and it took two reminder emails to receive the goods. Should have quit whilst I was ahead. Have now been waiting for 3 months to receive my knives. I know where I would like to tell them to stick them!!!!!
They now have a week and then I am going to take it further. As one other reviewer said "This is theft"
Any one who claims they have had their knives must have been paid to say that. (read more)
Written on: 26/12/2010 by Lubby Lou (1 review written)
I ordered the special offer knives, 5 with additioanl 2 plus block on the 11th of Nov. Called Customer services around the 22nd Nov they told me they would be back in stock and dispatched on the 29th.
Additionaly i expressed how they had taken the money she said you paid by pay pal when i know i did not and it clearly states on my bank account that it was taken by Jean Patrique.
Then i called again around the 15th Decemnebr to be told they were still not in stock (also she was going to... (read more)
Written on: 24/12/2010
Absolutely ridiculous. I ordered the knives AND the knife block on 14/10/2010 and I'm still waiting to recieve them! Its been over 3 months. I keep recieving emails telling me it isn't in stock, but when i phone the customer service line to ask, the employees lied to me and told me i would recieve them by 2/11/2010. Its now over 3 months since i ordered them!! (read more)
Written on: 23/12/2010 by alangb (1 review written)
I ordered a set of five knives on October 16th and my Paypal account was charged immediately. I waited for over a month - no knives. On December 6th I sent an email requesting a refund. They replied stating I would be refunded within 3-5 working days. On 18th December I rang their customer service department and was told after a long wait at 10p per minute that I had never been charged for this item. (My account clearly shows that I was charged on October 16th and that I have never received... (read more)
Written on: 22/12/2010 by clivedavison (1 review written)
THIS COMPANY STINKS! The system wont allow me to give no stars so I have had to give 1.
I purchased a set of 5 kitchen knives that were an "introductory offer" and upgraded to 7 knives and a storage block. No receipt or order confirmation was sent either by post or email The 5 knives arrived within the specified 28 days but no sign of the other 2 and the block. I phoned (as there was no email address on the site) the customer service number only to be cut off after 10 minutes of holding... (read more)
Written on: 16/12/2010 by mosesroses (1 review written)
Ordered the 'bargain £1.99' knife set, as seen on Quidco.
Did not arrive after 3 weeks.
Rang customer service - couldn't get through.
Emailed customer service - server emailed back saying cannot send.
Eventually got the knife set, around 3 months after date of order.
Set is not bad, must admit. (read more)
Written on: 13/12/2010
I too ordered the knife set and knife block online. I received confirmation of order, with an order number on 1st September 2010. I am still waiting for them to be delivered. I have sent them numerous emails and tried to ring them but have been unable to make contact. One to avoid I feel! (read more)
Written on: 07/12/2010
i ordered a 5pc knives set and a handy roll to place the professional knife set great quality and fast shipping service arrived in under 2 weeks
customer service was excellent would definetley recommend
great value for money (read more)
Written on: 06/12/2010
I saw their ad for 3 knives for 99p and ordered them. I also bought the sharpening steel when I placed the order. I had an immediate email confirming the order and then I read some of the reviews here wondering if I had made the right decision! Anyway, I had another email confirming dispatch which I thought was good. They took a week or so to arrive, were well-packaged and are OK, quality wise - I would have been happy to pay a bit more. They need a good sharpening and then they will be... (read more)
Written on: 02/12/2010
I bought the 5pce in a £1.99 offer and was offered a 7pce professional knife set in a wooden block with a free carving fork, all for £19.99. Wow! The 5pce came and it was rubbish. After weeks of waiting the wooden block came with the free fork, but no knives. Customer Services tells me the 7pce professional chef knives in a wooden block that I bought, is in fact just a wooden block. So for the £30+ I spent I have a piece of wood and knives that are useless, I have sharper plastic picnic... (read more)
Written on: 01/12/2010 by polly b (1 review written)
I bought a set of 3 knives online before reading any reviews. When I did get around to reading them I thought I'd said goodbye to my mony. ON THE CONTRARY! I received an e-mail informing me of despatch date and received my order as stated, all within 1 week of ordering. The quality is very good and I'm sorry that only those people who have had problems seem to have written a review. I can't believe I'm the only one who has received good service from this site. I am delighted with the product... (read more)
Written on: 24/11/2010
Ordered 19th October - money taken straight away! After a few weeks I emailed them to ask where my order was - did not phone as like so many companies their costs are too high - was told another 7 to 10 days and much to my surprise they did arrive within time on 24th November. Knives are not brilliant but quite good and certainly value for money. I do not think that this is a scam just that they take more orders than their system is capable of handling however I will use them again despite... (read more)
Written on: 21/11/2010
I saw the offer and purchased two sets of the 5 piece knife set. I was wary of purchase after reading these reviews, but I try not to be cynical about offers. Because that's what it is, I don't believe the knifes are worth £125, but it doesn't matter if they are or not the fact is you get what you pay for... The knifes are smart looking and yes could be sharper, but nothing a knife sharpener wouldn't sort out. For £16 quid including p&p I have 10 good knifes and I would recommend it to... (read more)
Written on: 12/11/2010
Ordered set of knives Sept 9th 2010 still not received them. Sent numorous emails but got very little response except they are out of stock. Last email i received said i could have my money back ( which is something ) or continue with the order i replied stating that i would continue with the order as i had already waited over two months for delivery. No reply from them. From my experience i will not be dealing with company again. (read more)
Written on: 10/11/2010
I bought the knife set which was on offer for a fantastic price. It took five weeks to arrive and the quality seemed very poor to me. I just gave them away. I will never buy from this company again. (read more)
As rated by real users
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