Written on: 21/05/2012
They recently advertised an offer where you buy some papers and get some free tickets for Alton Towers.
After collecting the papers and relevant tokens, and sending them off it took them over a month to send us some tickets, which were for THE DAY AFTER I received them.
When I contacted them about this, I just got a very abrupt 'Sorry, the dates can't be changed' message.
It seems that the Sunday Times want a way out of these offers, so they get us to buy papers but don't allow us to use the tickets. The closing date for entering for the tickets was only a couple of days after the last token was published, meaning a lot of people would then miss the deadline, they then take a MONTH to send me tickets that they post out 2 days before the date I am expected to go.
Very poor offer, and very poor customer services. I shall certainly NEVER buy one of their papers again