WE WOULD NEVER RETURN RUDE STAFF OVERPRICED RESTAURANT

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susandunkeld's review of The Glass House, Ambleside

★☆☆☆☆

“WE WOULD NEVER RETURN RUDE STAFF OVERPRICED RESTAURANT”

Written on: 17/10/2011 by susandunkeld (1 review written)

WE USED TO EAT AT THIS RESTAURANT 7 OR 8 TIMES A YEAR AS WE OWN A HOLIDAY COTTAGE IN THE AREA. OUR ANNUAL SPEND AT THE RESRAURANT WOULD BE AROUND £700.
WE HAD NOTICED A DECLINE IN THEIR STANDARDS OVER THE LAST 12 MTHS.
OUR FINAL EXPERIENCE WAS YESTERDAY 16 OCTOBER 2011. A BOOKING HAD BEEN MADE BY E MAIL WELL IN ADVANCE AT IT WAS TO CELEBRATE MY BIRTHDAY FOR TABLE 23 AT 7.30PM. THIS WAS CONFIRMED.
ON ARRIVING WE GAVE OUR NAME TO A GIRL ARRIANA ON RECEPTION.
WE WERE TOLD IN NO UNCERTAIN TERMS WE HAD A BOOKING FOR 7.00PM AND OUR TABLE HAD BEEN GIVEN TO SOMEONE ELSE. WE ALSO SPOKE TO STUART WHO CONFIRMED WE SHOULD HAVE BEEN THERE AT 7PM. THEIR RUDENESS AND MANOR IN WHICH THEY BOTH SPOKE TO US WAS STAGGERING. WE RETURNED WITH OUR EMAIL BOOKING STATING WE WERE CORRECT. STUART THEN LOOKED SHEEPISH BUT THE RUDE GIRL ADRIANNA SMURKED WITH PLEASURE.
THEY SIMPLY DID NOT CARE AND DID NOT WANT OUR CUSTOM.
AN EXCELLENT MEAL WAS HAD AT THE LOG HOUSE WHERE WE WERE MET BY COURTEOUS AND FRIENDLY STAFF.
OUR HOLIDAY COTTAGE INFORMATION PACK WILL BE UPDATED ON THE GLASS HOUSE.

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  • £10-15

    Average cost per head

  • Once a month

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