Avoid at all costs
Click here if this is your business
From 353 reviews
of users recommend this
-
Customer service
-
Value For Money
“Avoid at all costs”
★☆☆☆☆
written by Daz1972p on 14/12/2013
Haven't been able to use card for three days now as it's always declined. Customer so called services are useless, promise to unblock it but don't, last spoke to them on sat afternoon and was told by the rude girl half way through discussing the situation that she was now going home and I would have to wait till Monday morning to call back and hung up.
I have never missed a payment, never gone over limit so I guess they do not want me as a customer as the cannot add charges to my account, so I have a card I cannot use and would not trust again that it would not be declined for no reason. Also customer services number is expensive to phone and they have no email
-
1 year and over
Used card for
-
No
Loyalty scheme
-
Customer service
-
Value For Money
Was this review helpful?
0
0
Top 5 Credit Cards
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by our community of reviewers
-
1
Marbles Credit Card
99 reviews read latest review
2
ASDA Credit Card
228 reviews read latest review
3
Aqua Credit Cards - www.aquacard.co.uk
232 reviews read latest review
4
Latest items in Credit Cards
-
UTGL - www.utgl.net
Date added: 24th October 2023
-
Luma Credit Card - www.luma.co.uk
Date added: 21st February 2013
-
Metro Business Mastercard Credit Card
Date added: 6th February 2013
-
Metro Business Mastercard Credit Card
Date added: 6th February 2013
-
Metro Business Mastercard Credit Card
Date added: 6th February 2013
Useful Info
-
Frequently Asked Questions
Latest items in Credit Cards
See Also...
-
Frys Orange Cream
4 reviews
- You are here:
- Review Centre
- Credit and Debit Cards
- Credit Cards
- Vanquis Bank Credit Card
- Daz1972p's review
Joh71262's Response to Daz1972p's Review
Written on: 04/01/2014
I am a supposed Gold card member but all that seems to entitle me to is rubbish customer service an like you, a card the works when it wants to. Luckily I've been accepted for a proper credit card elsewhere but am about to fight with the "billed deferred finance charges" of nearly £50 they've slapped onto my account. I've already chopped up my card and returned it to them with a scathing letter to which they will never respond, telling them how useless they and their CS staff are.
Girlie1112's Response to Daz1972p's Review
Written on: 07/03/2014
stop lying! You maxed the card out and never paid, or you are cashing it out at ATM's. Vanquis never blocks any card they issue, unless you abuse it!
Daz1972P's reply to Girlie1112's Comment
Written on: 08/03/2014
U r lying, they will block a card if they think u r using it too much, example is if u only make small purchases and the suddenly use it for a high value purchase. How date u insinuate that I have abused the card, I have never gone over my limit or missed a payment.
Intercityboi's reply to Daz1972P's Comment
Written on: 17/05/2014
Vanquis DO block cards if you carry out X amount of transactions within a small period of time. When I had their card (which, thankfully, I no longer have) I did some Christmas shopping. I used the card in M&S for a small transaction of around £12, another store for around £10 and when I went to use it in another store for around £8, it was declined. It being Christmas time, their was a massive queue behind me and the assistant didn't help by booming out that the card was declined. I called Vanquis to ask just what was going on (their was plenty of available credit on my card) and the advisor said they did this to counter fraudulent transactions. Now if I'd have made numerous high value transactions, I could understand, but transactions totalling £30 using chip and pin? Ridiculously useless, just like the company and its customer service!