Worst customer service EVER

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Vanquis Bank Credit Card
★★☆☆☆
2.2
33.0% of users recommend this
  • Customer service

  • Value For Money

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Guest's review of Vanquis Bank Credit Card

“Worst customer service EVER”

★☆☆☆☆

written by on 24/06/2013

Do help you build your credit if you've not had any before but seriously hard work should you move/get married.
I got married 2 years ago and unless I send them my original wedding cert or pay for a solicitor to authorise a copy they won't change my name- have offered to send scanned copy, proof of new name(scanned passport/utility bills etc)but refused to do. Have given my new address 3 times and each time it hasnt been updated on the system. When I asked for a new card sending I was told 'you should call back & ask tomorrow or we'll probably send it to your old address'. Seriously- who employs such a bunch of idiots. Needless to say trying to cancel the account is as easy as changing your name and address.

  • 1 year and over

    Used card for

  • No

    Loyalty scheme

  • Customer service

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