Aggressive & shockingly rude custom service

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Marks and Spencer & More Card
★☆☆☆☆
1.2
From 80 reviews
9.0% of users recommend this

  • Customer service

  • Value For Money

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Guest's review of Marks and Spencer & More Card

“Aggressive and shockingly rude custom service”

★☆☆☆☆

written by on 18/03/2013

I asked for a reason why my MS card was declined for my weekly transaction with the same supermarket.
I was emailed saying it was because the card was not activated, but I pointed out it was a month before, and had been used subsequently with the same supermarket. This sounds like dishonesty or fobbing me off?!

Then a woman rang me, screaming what the problem was, i didnt like her agression, so my husband said to get her to email us so we could take our time answering. she screamed at me non stop, saying that she could see i was lack in confidence as i needed to include my husband and wanted her answer by email.

She was so loud, my husband took the phone off me and repeated my request for a reason why the payment was declined by marks and spencer, thank u and goodbye to her. Using a scary team to scare off complaints, no very professional, but very Fawlty Tower. :)). Shame.

  • 1 year and over

    Used card for

  • Yes

    Loyalty scheme

  • Customer service

  • Value For Money

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