Horribly slow & poor customer service

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HSBC Credit Card
★☆☆☆☆
1.4
From 107 reviews
14.0% of users recommend this

  • Customer service

  • Value For Money

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seanpham's review of HSBC Credit Card

“Horribly slow and poor customer service”

★☆☆☆☆

written by seanpham on 29/06/2012

I am applying for a Platinum Qantas HSBC visa card. For a premium of 199$ pa, I thought the service would be more "prioritized" than if I am applying for another low fee card. However, I was wrong. For the same amount of time, I had my other bank card approved. And for that amount of time with many phone calls to HSBC and lots of frustration to explain again and again and again to many different operators, nothing has been solved.

All communication with this bank is still via "letter" which dated 7 days older than the postage (on 28/6, received a letter dated on 22/6). Every step took 24-48 hours MINIMUM and literally after WEEKS, nothing has been solved.

If you wish to "buy" frustration and anger, then go ahead and apply for this card. From this moment on, I will not deal with HSBC and will not recommend this BANK to anyone. Please...

  • 0 - 6 Months

    Used card for

  • Yes

    Loyalty scheme

  • Customer service

  • Value For Money

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