Appalling - Capital One couldnt care less about customers

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Capital One Classic
★★☆☆☆
1.9
From 114 reviews
32.0% of users recommend this

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287Perry's review of Capital One Classic

“Appalling - Capital One couldnt care less about customers”

★☆☆☆☆

written by 287Perry on 20/08/2015

Worst card ever, I had a few credit cards and went into a debt management plan so I could pay them all off quickly. All lenders agreed to the Debt Management Payments but only Capital One applied a DEFAULT to my credit file. Even after I had paid the card off in full, it continued to report monthly I was in default - so for more than 6 years after the account is closed they will have had a very negative impact on my account. They are twts, it affects my ability to get credit for years, all for reducing my payments on my small balance from £10.20 a month to £7.40 a month for only 8 months. Avoid at all costs, they couldn't care less about their customers, it doesn't even help them to put this on peoples credit files - they just do it out of nastiness. I've phoned them dozens of times, always foreigners answer, never English, and they point blank refuse to do anything.

  • 1 year and over

    Used card for

  • No

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  • Customer service

  • Value For Money

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