DON'T TRUST EXPERIAN CREDIT

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Experian Credit Report www.experian.co.uk
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Guest's review of Experian Credit Report www.experian.co.uk

“DON'T TRUST EXPERIAN CREDIT”

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written by on 13/12/2013

I GOT A FREE REPORT FROM EXPERIAN CREDIT - A LOT OF THE INFORMATION THEY HELD WAS INCORRECT AND SAID I STILL OWED A COMPANY MONEY. THIS WAS NOT TRUE, I PHONED TO TELL THEM-THEY WERE DISINTERESTED AND DID NOT OFFER ANY HELP TO SORT IT OUT.
SHORTLY AFTER GETTING MY REPORT, I RECEIVED A LETTER FROM CAPITAL ONE FOR PEOPLE, IT SAID, WHO HAD PREVIOUS DEBT PROBLEMS. I APPLIED, AND WAS REFUSED. ON CALLING CAPITAL ONE TO FIND OUT WHY, I HAPPENDED TO MENTION THAT I WOULD BE INTERESTED IN FINDING OUT WHERE THEY HAD GOT MY NAME AND ADDRESS FROM. I WAS INFORMED THEY HAD GOT THE INFORMATION FROM EXPERIAN CREDIT AND INFORMED ME NOW THAT I HAD APPLIED FOR A CARD AND WAS REFUSED MY CREDIT WOULD LOOK BAD. I CALLED EXPERIAN AND THEY SAID IT SAYS IN THE TERMS AND CONDITIONS THAT THEY CAN GIVE MY NAME AND ADDRESS TO OTHER COMPANIES.
I AM WAITING FOR EXPERIAN TO EMAIL ME WITH WHY DID THINK THEY HAVE THE RIGHT TO FORWARD MY INFORMATION TO A LOAN COMPANY, KNOWING THAT I MAY BE REFUSED BECAUSE OF THEIR REPORT. I WILL KEEP YOU UPDATED ON THEIR REPLY.

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James_Jones_Experian's Comment

Written on: 30/12/2013

Sorry to hear you're unhappy with the service you received from us. If there is anything on your credit report that still needs attention please let us know. You might like to use our quick and easy online query form on the site.

On your other query, I can assure you that we do not share your details with third parties without your consent. Based on what you say I believe you will have used our CreditMatcher service where you have to explicitly agree for us to share you details with relevant lenders regarding products you've expressed an interest in.

I hope that helps explain what happened. Do let us know if we can help further.

James Jones, Experian

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