Written on: 15/06/2011 by MW22 (1 review written)
I got a Credit Alert and followed the link. Logged in correctly but was told that there was a problem and I should try later. If I wanted I could phone or fax them at a cost of 5p per minute. I tried to log in later and found myself taken strait to the report I'd purchased a few months ago. Apart from the shock of getting there without any security check I tried to check the Alerts - Could not BUT I could edit my personal information.
They say they have 28 days to respond to my complaint (which means I'm at risk) plus the FSA says complain to the ombudsman who says complain to the firm first.
I'm cancelling my payment and complaining to my MP. Shocking that consumer protection in this country actually protects incompetent "Providers"
If you were going to use these people DON'T!
As rated by real users
" Ridiculous New System " Read More
" Totally inacurate credit report and they cannot correct it.. " Read More
" Equifax - Don't sign up and don't trust them " Read More
" Best Credit Reference agency in The UK In my opinion " Read More
Written by ThomasJones
" Completely useless " Read More