Experienced & professional review

Credit Safe www.creditsafeuk.com
★★☆☆☆
1.8
From 59 reviews
19.0% of users recommend this

  • Value For Money

Guest's review of Credit Safe www.creditsafeuk.com

“Experienced and professional review”

★★★☆☆

written by on 28/06/2011

I previoulsy used risk disk and switched to credit safe two years ago. The reason for my change in provider -
I was promised an in depth report by risk disk and excellent value for money. I was yet to find that on every report the event history tab had no information and the ccj's only went back as far as 2 years.
As a business man that has been successful for 18 years i must admit that credit repots are not a 'need' in my area of profession, however, since changing to creditsafe my cash collection increased by 7.2% in year 1, then 11.7% in year 2. I am now due to renew my contract and have no hesitation.
I am amused to say also how my previous provider brain washes innocent companies to buy their system for price over product. Obviously no value for money there as they buy basic information from d&b and sell it on their website.
The customer service department is excellent there and my account manager (Victoria) is always happy to help my needs.
Overall, I am eager to say I will use creditsafe until I retire and as for the review of get the bcc or watchdog to investigate creditsafe -
Cowboy builders and rogue traders use the system!

  • Credit Report

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Guest's Comment

Written on: 05/07/2011

Hi,

I work for Riskdisk and I can confirm that our reports are in depth and they are great value for money, we have made many product developments in the last two years since this reviewer moved to Creditsafe.

The Event History tab is a log of changes that have happened to a company while you have been monitoring them, a feature which is not available on Creditsafe. If you are not monitoring the company that you are viewing or no changes have happened since you added them to your monitoring then this tab will be blank. We also send out email alerts three times a day and we welcome speed comparisons with any other provider.

We do have a separate tab called 'filing history' which will tell you about new documents filed at Companies House. Different providers do have different terminologies for some of their features and some do call their 'filing history' the 'events' tab.

We offer full customer support for free and we are contactable by phone, email and live chat (instant messenger) to answer any queries.

To see how we compare against your current provider please visit www.riskdisk.com and fill in the 'free live report' form on the home page or give us a call on 01623 869999.

Regards

Riskdisk Ltd

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Guest's Comment

Written on: 13/07/2011

My firm has been using Creditsafe for a number of years and to be honest, we are more than satisfied with the complete service that they provide.
I am the contact here and have a really great working relationship with Michelle Regan-Hughes, who is our account manager there.
We have shopped around and the others cannot compete with the friendly service and commitment to "keep the customer satisfied"
I have read some other comments stating that another particular company are much better, but from my dealings with this other company, I strongly disagree. I found them pushy and have sometimes received more than one cold call in a week attempting to get our business. Due to pressure on one of my colleagues, we did go with them for just one year and were hit with quite a number of hidden extras, as well as a lower standard of report than we are used to. We were very pleased when the year ended and that we had decided to keep our arrangement going with Creditsafe at the same time.
With Creditsafe I find that I can call Michelle and discuss any exceptional needs that our forensic accounting team have asked for and we can always come to a really good package to encompass whatever it is.
They always have members of their friendly team able and willing to help to train and assist any of our staff, so that we can get the best advantages from the packages that we have with them.
I am more than happy to give a positive reference to anyone who wants to know how good the Creditsafe product is and also how friendly and helpful their team have been to us.

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