Written on: 12/12/2012
At 10:39 on Thursday 6th December I called CreditExpert to cancel my membership as I no longer had any use for it. The advisor that I spoke to informed me that I could improve my credit score my submitting a notice of correction explaining the situation around the default on my account. She informed me that as it could take a few days for a notice of correction to show I would have to leave my account active for at least a few days. I agreed to not cancel my membership and to submit a notice of correction.
I was told to do this by emailing a brief message, which was dictated by the advisor, to email@example.com, which I did..
I received a reply to my email from them at 11:50 on the 6th December advising me that my "request cannot be resolved by email", and to call the customer service team for assistance. I replied to Ian at 11:58 on the 6th December informing him that I had emailed the notice of correction in at the instruction of the customer service team member I had previously spoken to on the phone, and again requested that the notice be added to my account.
I then received a reply from them at 14:13 on the 7th December advising me that I would need to "go through the Experian dispute process online, by going to the website " if I wanted to place a statement on my credit report.
So far then I had been told three different things by three different people, none of which had produced any result save to prevent me from cancelling my membership.
I replied to Melissa's email at 14:25 on the 7th December complaining that as I had been fed incorrect information with the intention of preventing me from cancelling my membership, I would now like it cancelling and any payments taken or due to be taken refunded. I also advised that I would like to lodge a complaint against the agent I initially spoke to on the phone on the 6th December.
I received a reply from them at 15:14 on the 10th December informing me that I would need to supply additional information in order to cancel my membership. The information requested was my full name, which I had been using in the signature of all my emails, my email address, which we had been communicating via this whole time, and my Social Security number, which I do not have as I am British.
I provided the information to Sarah at 11:28 on the 12th December, as well as informing her that as a payment of £14.99 had left my account on the same day I originally tried to cancel I would require this refunding.
They then emailed me saying that he could not locate an account with the information I had provided, and advising me to call customer services.
And here we are, full circle, no closer to cancelling my account or adding a notice of correction that I was when I rang on the 6th December. I have spoke to five advisors, one by phone and 4 by email, all of whom have told me different and incompatible information.
They are a joke of a company who make it nearly impossible to leave. Steer well clear.
As rated by real users
"No Use" Read More
"Pointless, confusing and feels..." Read More
"Completely useless" Read More
"Absolute nightmare" Read More
"Value For Nothing" Read More