Check My File - Reviews - www.checkmyfile.com.au

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★★★☆☆
2.6 / 5
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Latest Reviews

★☆☆☆☆

“Check My File - it would have been quicker to walk there!”

Written on: 04/08/2014 by Stanth.eman (1 review written)

I have been waiting for a month to receive my file, which I required urgently, this service has been the worst of any online agency I have experienced to date, if it had been free, I would still be annoyed, but I paid $24 after being led to believe I could get direct access to my file, online, same day. False advertising, looking into how I can retrieve my cash. still not got the report from Veda, who I should have gone to directly. cannot believe that in this day and age this kind of rubbish… Read Full Review

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★☆☆☆☆

“Inaccurate Info held and a waste of money”

Written on: 11/06/2014 by Ismael247 (1 review written)

I signed up for this service, however on recently reviewing my credit status / recorded facilities I discovered they were out of date by 2 years. I cancelled my subscription (payment had just been taken for the month) and complained to the company and requested a refund if my latest payment, to which I received the following response ****** Thanks for your message. The information you see on checkmyfile is the very latest available from the three credit reference agencies we get the… Read Full Review

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★★★★★

“Best Credit Check you're ever going to get”

Written on: 30/04/2014 by atPuckett111 (1 review written)

I have used some of more known companies but they only show me my rating with one company and charge 14.99.. This company charge 7.99 and provide all credit scores. I was affected by drop in housing market and always look to see if my score has improved. This report told me when defaults would clear from my credit score .You get specific dates si it helps give you peace of mind knowing when your score will be good again They give explanations and views of lenders on differents types of issues… Read Full Review

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★★★★★

“Ignore Other Review!”

Written on: 09/04/2014 by AmareScott123 (1 review written)

I read the other review posted and I wonder if it is the same service... My experience was nothing short of sublime. Friendly staff, intuitive UI on their site, much better than the corporate money sinks such as experian. The important thing to note is that it is a MULTI AGENCY service, which gives it an automatic edge over it's corporate rivals… Read Full Review

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★☆☆☆☆

“Nothing received despite exchanging sensitive information”

Written on: 30/10/2013

I am a prospective first home buyer and wanted to understand my credit record before I approached mortgage brokers. I remembered Choice magazine reporting a credit report service, though I didn't recall the name they'd recommended. I ultimately ended up at checkmyfile.com.au and even though my alarm bells were ringing about providing so much sensitive information online, I requested a Veda report. I paid $24.95 via PayPal. The first sign of poor service was that, after a week, my account… Read Full Review

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Iancarpenter's Comment

Written on: 05/11/2013

Hi

I am sorry to hear that you are so disappointed. We have helped tens of thousands of customers for over 5 years in Australia to gain access to their personal credit file and take great pride in our customer service, but fully accept that on this rare occasion, you didn't get the level of service you should have.

We are constantly seeking to improve the level of service we offer, and the level of PayPal integration is one area that we have identified as in need of enhancement. Rest assured, work is under way to improve this. I’m sorry that you experienced these problems in the meantime.

The nature of the service you signed up to is that we order your Veda file on your behalf – this is sent direct to you, which you can then forward over to us so that we can provide you with your credit score and analysis. No other company provides this service in Australia and we think it’s increasingly important for consumers to have an understanding of how lenders will judge your credit file when you apply for credit. We receive very few complaints from customers who don’t receive their file from Veda, but we make no excuses and apologise sincerely for your experience with our service.

I don’t have your personal details to hand, but I am very confident that if my colleagues have confirmed that the order was placed with Veda then it was done so. If you could kindly get in touch with me directly I will take up the issue with Veda to see why you were informed that no such order was placed.

Please be assured that your personal information has not been compromised. We have a detailed Privacy Policy in place and a firm commitment to keep your personal details private.

I note that we have already refunded your payment in full and I am pleased to hear that you have since obtained your credit file direct from Veda. While I fully appreciate that you did not receive your file through checkmyfile, the most important factor is to obtain your credit file by whatever means so that you can see what is held about you, and especially in light of the forthcoming changes to the industry.

Thanks again for raising your concerns. We will certainly take all of your comments on board and if you wish to raise any matters with me personally please do not hesitate to get in touch.

Kind regards

Ian Carpenter
Operations Director
checkmyfile.com.au

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