Cupcake World Reviews - www.cupcake-world.co.uk

★★★☆☆
3.3 / 5
From 9 reviews
56% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“WEDDING RUIENED”

Written on: 17/09/2014 by Browneax404 (1 review written)

delivered 3kg of fondant, 5 had been ordered. Seller assure delivery of missing item by wed 17th- wedding on 20th. Email am of 17th- items cancelled- now 5 cakes baked, only enough fondant to cover 3- my wedding has been ruined- HORRID COMPANY- LIARS… Read Full Review

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★☆☆☆☆

“Stay well clear terrible company appalling customer...”

Written on: 05/09/2014 by jamie501 (1 review written)

Cupcake world review - stay well clear, absolutely appalling customer service and company Hopefully people will read this review before placing an order as it will hopefully save you a lot of hassle. I wish I had read reviews before ordering. So I placed an order on the 18th of august, didn't receive any confirmation emails or no email correspondence. Checked my bank account and the money had been taken out . waited a week (well 8 days) and sent an email to check the status of my order… Read Full Review

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★☆☆☆☆

“Appauling Company”

Written on: 12/05/2014 by Celeste77 (1 review written)

Having made a complaint as my order did not arrive after 8 days, I was then told that what I had ordered was no longer available. I ordered an alternative asking for it to be sent to an alternative address as the original address was a works address and no one would be there on the Saturday, the order being required for me to complete an order the following day. Please see below the response I got. So unprofessional. I will be pursing my refund! PS I have a confirmation that the order was… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 26/02/2014

Web site not working called company to place telephone order. Staff unwilling to help in any way or to listen to constructive comments. The range of items available is good but sadly the customer service lets the company down… Read Full Review

Smc1962's Comment

Written on: 12/05/2014

I made a complaint and this is the response I got. I am totally astounded and have posted my own review.

You cheeky bitch,perhaps being in the job you are in you thought you could get away with beiing dishonest and trying to claim for a second sheet when you probably messed up the first one, we have delivery confirmation for the first one, so you are basically just being dishonest, I don't want to hear from you again you are blocked form buying. You might bully your way around in your work by being aggressive and gobby but it won;t work here deary.

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★★★★★

“The best around!!”

Written on: 07/07/2012

We had heard alot about this shop from friends so decided to visit today - well what can i say OH MY WORD - what an amazing place. I only had one problem I seemed to revert back to a child in a sweet shop - there was so much to look at. I had been told the staff were helpful but they really are they couldn't do enough for me - prices are very reasonable and the colours they have in sugarpaste is fantastic - i will never need to mix another colour again!!!!! Yipeeeeee. Definately worth a visit… Read Full Review

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★★★★★

“Superb Sugarcraft for all”

Written on: 02/07/2012 by mazzz5 (1 review written)

The best shop you can think of for all your icing and cake decorating needs. They have over 100 different colours of icing and a great new range of flavourings. I was also lucky enough to attend one of their sugarcraft lessons, and as a beginner was amazed at what I was able to achieve thanks to the teaching… Read Full Review

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★★★★★

“Good choice and good prices”

Written on: 20/06/2012 by edie123 (2 reviews written)

Great range and well priced, love the sugarcraft school especially the cupcake classes and it's so handy being able to buy everything in the adjacent shop after your class. Lovely staff, very helpful and friendly, very encouraging to beginners. Have found them to be lower priced on the same items that other local sugarcarft shops overcharge for!! The loyalty card you are given when you have taken a class means another 10% off too which overall makes a big difference to your final bill, not… Read Full Review

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★★★★★

“Huge selection and very good prices”

Written on: 09/03/2012

Little gem of a shop with Sugarcraft school, huge range and very knowledgable staff, prices are lower than most other sugarcraft shops within reach sp a great little find… Read Full Review

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★★★★★

“Fabulous shop”

Written on: 04/08/2011

I switched my sugarcraft shop about 6 months ago to Cupcake World and I love it. They have a brillaint range of sugarpaste in so many colours you just end up buying loads! The packs come in all sizes from very small to bulk and this is great if like me you make a lot of childrens cakes and need a lot of colours but only a bit of each, what a fantastic idea. The prices here are overall lower than most other cake dec shops within reach and the satff are very helpful. You can order in anything… Read Full Review

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