Cupcake World Reviews -

3.9 / 5
73% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews


“ Brilliant customer service”

Written on: 11/09/2015 by susanmaysey (1 review written)

I had heard about the flavourings and was interested in trying them for myself. Unfortunately I am not quite as accomplished in online shopping as I had hoped and made a bit of a mess. I emailed enquiries as soon as soon as I got my confirmation email and realised I hadn't put the flavours I wanted. Within minutes I had another email from them,amending my order. I placed the order on thursday 10th September and today. the 11th, they have arrived. I can't praise them enough and am now… Read Full Review

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“Excellent service”

Written on: 11/06/2015 by applepie321 (3 reviews written)

Order arrived next day, well packaged, even though I only ordered at 3pm. Response to a question I asked was made within minutes and gave very helpful advice and the hard to source products were fantastic (couldn't find them anywhere else) great company can highly recommend, prices, quality and service were exceptional. The flavours were so strong and tasted exactly as described, I use them for Slimming World recipes and now my husband has borrowed them for his e-liquids but not to worry as… Read Full Review

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Written on: 08/04/2015 by Dohertyzk267 (1 review written)

Not good value for money, awful customer service. Some people working for this company have no manners and not interested in being courteous and professional to customers. I'm not the only one who thinks this. I've read the Google review from a man and I can't agree more. Extremely unprofessional. Word of mouth is everything… Read Full Review

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“Brilliant I am hooked”

Written on: 12/03/2015 by shoppybakey (1 review written)

Love this company, I have been buying for years and have always received excellent products and excellent service, I have recently bought loads of their flavourings, which are fantastic, never seen a range of flavours like it! Orders always arrive within a couple of days and the quality of the items are tops. Have contacted them many times and always had fast and helpful service, I love the girls here they have so much knowledge and are always willing to offer any advice you need. They… Read Full Review

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Written on: 17/09/2014 by Browneax404 (1 review written)

delivered 3kg of fondant, 5 had been ordered. Seller assure delivery of missing item by wed 17th- wedding on 20th. Email am of 17th- items cancelled- now 5 cakes baked, only enough fondant to cover 3- my wedding has been ruined- HORRID COMPANY- LIARS… Read Full Review

Cupcakeworld's Comment

Written on: 12/03/2015

We have never supplied any products to this woman, she has never placed an order with us or had any communication with us at all!

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“Stay well clear terrible company appalling customer...”

Written on: 05/09/2014 by jamie501 (1 review written)

Cupcake world review - stay well clear, absolutely appalling customer service and company Hopefully people will read this review before placing an order as it will hopefully save you a lot of hassle. I wish I had read reviews before ordering. So I placed an order on the 18th of august, didn't receive any confirmation emails or no email correspondence. Checked my bank account and the money had been taken out . waited a week (well 8 days) and sent an email to check the status of my order… Read Full Review

Cupcakeworld's Response to jamie501's Review

Written on: 12/03/2015

Order was delivered with proof of delivery, buyer tried to claim a refund for non delivery but Paypal wouldn't refund as we provided tracking information proving delivery!

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Jamie501's reply to Cupcakeworld's Comment

Written on: 13/03/2015

Delivered to who?

And did i really claim a paypal refund because i can't remember doing so ? I'm going to check now and if i didn't then we can add 'Liars' to the list of reasons to stay clear of your company

Why didn't you email me tracking info when i asked for it ? I even offered to chase up with the couriers where my delivery was (if it was even sent) to which you never responded ?

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“The best around!!”

Written on: 07/07/2012

We had heard alot about this shop from friends so decided to visit today - well what can i say OH MY WORD - what an amazing place. I only had one problem I seemed to revert back to a child in a sweet shop - there was so much to look at. I had been told the staff were helpful but they really are they couldn't do enough for me - prices are very reasonable and the colours they have in sugarpaste is fantastic - i will never need to mix another colour again!!!!! Yipeeeeee. Definately worth a visit… Read Full Review

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“Superb Sugarcraft for all”

Written on: 02/07/2012 by mazzz5 (1 review written)

The best shop you can think of for all your icing and cake decorating needs. They have over 100 different colours of icing and a great new range of flavourings. I was also lucky enough to attend one of their sugarcraft lessons, and as a beginner was amazed at what I was able to achieve thanks to the teaching… Read Full Review

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“Good choice and good prices”

Written on: 20/06/2012 by edie123 (2 reviews written)

Great range and well priced, love the sugarcraft school especially the cupcake classes and it's so handy being able to buy everything in the adjacent shop after your class. Lovely staff, very helpful and friendly, very encouraging to beginners. Have found them to be lower priced on the same items that other local sugarcarft shops overcharge for!! The loyalty card you are given when you have taken a class means another 10% off too which overall makes a big difference to your final bill, not… Read Full Review

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“Huge selection and very good prices”

Written on: 09/03/2012

Little gem of a shop with Sugarcraft school, huge range and very knowledgable staff, prices are lower than most other sugarcraft shops within reach sp a great little find… Read Full Review

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“Fabulous shop”

Written on: 04/08/2011

I switched my sugarcraft shop about 6 months ago to Cupcake World and I love it. They have a brillaint range of sugarpaste in so many colours you just end up buying loads! The packs come in all sizes from very small to bulk and this is great if like me you make a lot of childrens cakes and need a lot of colours but only a bit of each, what a fantastic idea. The prices here are overall lower than most other cake dec shops within reach and the satff are very helpful. You can order in anything… Read Full Review

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