Written on: 12/11/2013 by Peeceegee (1 review written)
Welcome Cottages' website is easy to use and the cottage we chose - Prospect Cottage, Kirklevington, Yorkshire looked and sounded quite nice. Welcome Cottages described it as a 'Cosy holiday bungalow' and quoted good reviews. Total fiction - the cottage was dreadful! It was thirty years out of date, cold, damp and smelly, dirty and dingy. They said it has 3 bedrooms - it doesn't as one 'bedroom' consists of bunkbeds positioned in the 'L' shaped hallway. We discussed ways in which we could make it habitable - moving a bed into the lounge, borrowing heaters, lamps and cleaning materials, but it was so bad we decided we just couldn't stay there.
We arrived at Prospect Cottage on Saturday evening and left the same evening. I tried to contact Welcome Cottages on Sunday, but the website doesn't have Customer Service contact details - no email address and only the sales telephone number. So I wrote a letter of complaint when I returned home on Monday. Welcome Cottages said that they could not refund our money as we should have contacted them when in the property, as per there T&Cs. They said that they would 'monitor' future customer comments about Prospect Cottage, Kirklevington. So be warned - if you decide to book a your holiday accommodation with Welcome Cottages, make sure you take all your booking information and contact details with you in case you find yourself in the same predicament. And be aware that you may be booking a property that previous customers have complained about and which they are 'monitoring'.
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