Dreadful Company

We rented a damp, grubby cottage in Harlyn Bay Cornwall for 7 nights through Welcome Cottages. In our opinion the cottage was nothing like the brochure description. We arrived late Saturday and returned home Monday as the place was so disappointingly bad. According to Welcome Cottages we were in breach of their terms and conditions because we didn't ring them before leaving the cottage to return home, consequently and despite having a legitimate complaint we were only entitled to a very modest "goodwill payment" This payment just about covered the cost of our petrol and meals on the drive down to Cornwall and back! This company trades on customer expectation and in my opinion fails miserably - I will never book with them again - providing a holiday cottage that bears little resemblance to the one adverised and then hiding behind "terms and conditions" is modern day highway robbery. We lost our holiday and they and the owner pocketed our money! Beware...........