Coquet Cottage Amble by the Sea Northumberland

Click here if this is your business
Sykes Cottages www.sykescottages.co.uk
★★★☆☆
2.7
41.0% of users recommend this

Guest's review of Sykes Cottages www.sykescottages.co.uk

“Coquet Cottage Amble by the Sea Northumberland”

★★★☆☆

written by on 09/07/2013

On arrival cottage was very dusty ,upstairs bathroom particularly dirty and very shabby with human hair on the floor , Large cobwebs hanging over stairs .In several places wallpaper torn . Description says outside area for eating as cottage sleeps 5 people you would expect the area to be large enough for everyone but it is a small back yard with 2 wheelie bins in at the most you would only get two people to be able to sit down . Advert also says that there is parking for 2 cars this is not correct ,having only on street parking, at no time during our weeks stay we're we able to park outside the cottage.

The cottage is in a very convenient location for the town and with some re decorating and cleaning it would be a very desirable holiday let.

We are extremely disappointed in Sykes Cottages response to our comments as they feel that they really have nothing to answer on them . As a result I do not feel that we could not only not recommend this property but also Sykes Cottages and therefore we will not consider using the company in future.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sykescottages's Comment

Written on: 26/07/2013

Dear Customer,

Thank you for providing feedback to Sykes Cottages, we take feedback from customers very seriously and where possible we use them to improve our procedures and the services we offer.

We regret that on this occasion the cottage did not live up to your expectations, particularly given that other customers’ recent feedback for the property was positive. We do our best to ensure that our cottages are kept at a high standard and match the description provided via our website and we do apologise that you feel this hasn’t been the case with this particular cottage.

Please be assured that we have passed your concerns onto the owner of the cottage so that any issues can be rectified for future visitors.

Kind regards,
Sykes Cottages

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0