Debbie's Villas Reviews - www.debbiesvillas.co.uk

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Latest Reviews

“Absolutely faultless ”

Written on: 19/10/2017 by Loobyxx (1 review written)

We (party of 9) have returned today from a 2 week stay in Orlando with Debbies Villas. Excellent customer service and communication, very appreciated welcome pack and the sorting out of an electric wheelchair. Really couldn't fault them and will defo be using them again and recommending to others… Read Full Review

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“absolutely great customer service ”

Written on: 16/10/2017 by 2inrosecott (1 review written)

The brooking process was incredibly simple and efficient. We requested a sat nav which arrived in plenty of time along with a pre paid return envelope. It was so much cheaper then with the car hire company. The villa was amazing and totally met our expectation. I would recommend Debbie’s Villas to anyone who asked me. It was fantastic… Read Full Review

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“Friendly and helpful staff and great villas ”

Written on: 11/08/2017 by CMWWall (1 review written)

Our family have booked and stayed in several villas through Debbie's Villas over the last few years. Recently returned from yet another amazing holiday and having seen the odd bad review, I must say I am really quite surprised. Booking is so easy, the website is very user-friendly and the staff at Debbie's Villas have always been so helpful when contacting them with questions both early on in the booking process and close to our departure. Having experienced a few different local management… Read Full Review

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“Awful experience!!”

Written on: 10/08/2017 by DavidSIR (1 review written)

Booked a last minute 2 week holiday and rented a house though Debbie's Villas. Booking was well handled and they answered all the questions I had in an efficient manner. However on arrival the Villa was disgusting, the villa smelt like rotting wood, it was filthy. I emailed Debbie's Villas and call the next morning and nothing was done. I was directed to a local company called Greenway property management who where totally useless. The cleaners where called back in and tried to clean again and… Read Full Review

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Debbiesvillas's Response to DavidSIR's Review

Written on: 25/08/2017

To the reader - I'm Mike, the Customer Service Manager at Debbie's Villas. You will see from this website and our own website that we have a large number of very positive reviews - we take complaints very seriously and have spent many days investigating this complaint and my findings (which have been separately reported to the customer) are below. If you do not wish to read the whole report on this, my summary is that this review is unfair, factually incorrect in places and we/the local management company acted upon the customer's requests immediately. There were some initial cleaning issues on arrival, but these were rectified immediately. Regarding the smell which has been mentioned, our investigations have shown no reason/source for a smell and both guests immediately prior and after the customer have not reported anything like this, nor have the 13 other bookings into this house so far this year.

Our findings, in more detail, are in chronological order below:

On the customer's arrival on 27th July, he contacted Debbie's Villas and Greenway as he was unhappy with the outlook from the pool deck/privacy and he said that the house was 'shabby and in a poor state of repair'. Regarding the outlook from the pool deck, I explained that the photos on our website do clearly show the outlook from the pool deck, in that it is near a road and therefore customers are well informed when making a decision on which villa to choose (the customer has since accepted this).

Regarding the condition of the house, we referred him to Greenway, the property management company to make any improvements that were required. We knew that there were not major concerns with this villa as we ourselves had fully inspected the house very recently, on 4th May 2017, and not noted any problems or we would have rejected the villa from being placed on our website. We noted that it was a 'standard villa with large living areas'. There were also no aroma or aircon issues present. We also made a note of a review from April 2017 from guests which said "Stayed for 10 days, villa overall was perfect for 7 people". We therefore expected that Greenway would be able to make any necessary improvements to make the customer more comfortable in the villa.

The housekeepers were immediately dispatched to the customer. He requested certain things to be cleaned such as cleaning behind the beds and on top of the kitchen cabinets. I would point out that this type of cleaning is not part of a regular clean between bookings and is included in a 'deep clean' which is carried out a couple of times a year, this is standard across the villa industry. He also reported a smell from the house, the cleaners were unfortunately unable to smell anything adverse because he had been cooking and the food was the over-riding smell. The housekeepers carried out their work and asked if there was anything else they could do and he said no. If he was still unhappy at this point, we would have expected him to state his displeasure either to Greenway or to us.

He called Greenway on the morning of Wednesday 2nd August reporting water in the hallway and the aircon not working. Greenway dispatched their maintenance man within an hour and rectified the problem. There was a 2-3 feet wet area by the wall in the front living room, under a table. As a result, the carpet was shampooed. He mentioned a smell again to the maintenance man, who said that he did not notice a smell, but he sprayed freshener over the carpet area and he left an air freshener in the house.

He called on the morning of Friday 4th August and reported the aircon again not working. The aircon engineer responded within 1.5 hours and adjusted the Freon levels which rectified the problem. He asked the engineer if he smelt anything and he said no. The engineer said 'If you do smell anything, it may be from the dampness when the system leaked'. He suggested that the customer call Greenway to ask for some air fresheners (he didn't realise that some had already been placed in the house). He denied saying that anything was rotten, wet or needed replacing. He acknowledged that there was a water mark on the dry wall, but it was dry.

The customer called later that afternoon to request more air fresheners and these were put in the home by 3pm by the maintenance man. He reported not having noticed a smell and noted that the carpet and entire AC unit was dry. He also sprayed the carpet area with Febreeze for completeness.

The customer called on his final day, Thursday 10th August, to request a late checkout - this was unfortunately not possible as there were guests coming in that same day and the house had to be prepared for them. We do try and accommodate such requests if we can, but when it's a same day change-over, this is not possible. Greenway did try and assist him by suggesting places he could visit on departing the villa.



Conclusion

The customer reported a smell on day one and it appears that he linked this to the aircon trouble. However, the first aircon issue didn't start until Wednesday 2nd August, a few days after his arrival. I've also investigated the history of this aircon unit as he mentioned that someone told him they had been out 8/9 times to this property. This is not the case, it is a relatively new aircon unit having been installed on 30th November 2015. It has received two planned scheduled visits on 22nd October 2016 and 15th June 2017, but other than that there have been no leaking problems.

The maintenance man and aircon engineer have both denied saying that anything is mouldy or rotten. The management company have inspected the house again this week and can confirm that there is no evidence of mould or rotting areas.

The smell the customer encountered remains a mystery. No guests this year have reported such a smell, including the ones who stayed in the villa immediately prior to his visit or the ones who arrived on the day he departed (who have been very complimentary about the house). There have been no aircon leaks or problems reported. The management company also visited the villa last week and have not reported a smell. It could be said that air fresheners have masked the smell, but the management company noted that there was no smell of air fresheners, the house just smelt 'normal'.

The customer mentioned in a later email that "The villa was left dirty and this is all before the aircon failed. This is also why for the first week before the aircon was fixed and air fresheners put in place the villa smelt like stagnant water which was lying under the floors near the aircon "in" grate." But as mentioned above, there was no stagnant water anywhere as the aircon had not leaked previously.

To say that the management company were 'useless' is, in my opinion, unfair, he made three calls to them for assistance during his stay and each call was responded to and actioned within 2 hours of the call. I would say that this is very good service.

He also mentioned pages being torn out of the guest book - this is common - if anyone was to look at any guest books, they will have this as sometimes guests tear pages to make notes or they make notes and leave the page in the book - the management company then tear the page out to make the book look tidier.

In summary, any problems the customer reported were acted upon extremely quickly and we cannot find evidence of anything significantly wrong with the house. As I mentioned, the house was inspected by ourselves only in May and although it is not what we could call a 'luxurious' home, it is a standard property that many people have enjoyed this year and last. Every rental home is not going to be perfect due to the constant use by guests coming in and out, but there is not anything substantial here of concern. There have been 14 bookings this year into this house with no significant issues being reported and none of them have mentioned a smell - this includes the booking immediately prior to the customer's arrival and they departed on the day that he arrived.

Should any information or evidence come to light in the future to suggest that there are underlying problems with the house, I will of course be in touch with with the customer. And I'm not just saying this, we are a company who pride ourselves on our customer service and being fair to customers - so if the situation changes in relation to this villa, I can promise him that I will be in touch.

Regards

Mike

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“Orlando Villa”

Written on: 20/07/2017 by NigelBostock (1 review written)

I would like to record how happy with the villa we all were. Having stayed in a few before provided by other companies this one was the best by far. Exactly as described and marketed by yourselves it was superb. The attention to detail as to what was provided was excellent. For example a lap top was provided for free if you needed it. Everything you can think of was provided. Quality, hygiene and cleanliness was first class. A real pleasure to stay here. If you do have any direct contact with… Read Full Review

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“Highly recommended company”

Written on: 20/07/2017 by ALB225 (2 reviews written)

6th time in Florida, but first time using Debbie's and all I can say is thanks to all involved for your help with our booking from start to finish. Everything was easy, updates were regular, and help was on hand when required. She even went the extra mile to try and get us a specific car for hire for our 3 week stay. The villa and pool were clean, well presented, and as pictured on the site. The welcome package is a very nice touch too, as you don't have to immediately try and find a store for… Read Full Review

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“Big thumbs up for Debbie's Villas”

Written on: 27/04/2017 by m_r_beech (1 review written)

Thank you all very much for the ‘hassle-free’ and ‘piece of mind’ service which you provided me when I booked the villa, park tickets and mobility scooter with yourselves I was very impressed with your service from start to finish. The villa was ‘as described’, the Seaworld, Aquatica & Busch Gardens park tickets were excellent value from yourselves as were the NASA tickets. The mobility scooter was in the villa ready and waiting for us as you stated. It was an all-round great… Read Full Review

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“Great villa, great service”

Written on: 07/02/2017 by KathrynMcCarthy (1 review written)

We had a great time thanks and the villa was superb as it was when we booked with you the time before. The local agents also did a great job fixing the internet issue so thanks for that… Read Full Review

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“Fantastic Service”

Written on: 28/10/2016 by MaraOrtiz8 (1 review written)

After arriving in Florida at a villa we had booked directly with the owner and being badly let down we contacted Debbie's Villas in a panic. By 11am the day after our arrival we were in our new accommodation which was faultless. Lovely Villa in Prestwick Drive which was clean, fresh and brilliantly equipped. We have travelled to Florida many times but this villa was the best yet. Will definitely book through Debbie's again… Read Full Review

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“Another Fantastic Orlando Holiday with Debbies Villas”

Written on: 14/10/2016 by F1ndhorn (1 review written)

The is the 3rd time we have used Debbies Villas for our Orlando Vacation & once again we had a Fantastic time with the Villa in Oxford Drive,Highland Reserve being Absolutely Superb. The Villa was Stunning and my 2 young Grandsons enjoyed the Lovely Pool every day. Highlands Reserve Golf Community is a Peaceful ,Scenic, Beautiful location with various Shops available closeby. Its only a Short Drive to Disney or Universal.... with Disney Springs a Great place to visit anytime. I have also… Read Full Review

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“DEBBIE'S VILLAS - THE BEST VILLA COMPANY WE HAVE DEALT...”

Written on: 20/09/2016 by twomax (1 review written)

We have travelled to Florida for decades and tend to hire villas from owners or small companies who deal with private owners. We have never had a bad experience but at times the lack of communication, the hidden deposit that we have had to remind them to repay, and some unexpected arrangements added 'a hassle factor' to the experience. We found Debbie's villas through a google search and decided to try them for our villa hire - THEY WERE FABULOUS. Easy website with photos and film, easy… Read Full Review

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“Fab Villa, easy website. Car no hassle. great...”

Written on: 16/09/2016 by tonyadderley (1 review written)

Dont normally bother with these reviews and many only seem to do them when they want to have a moan... but we dont... We just wanted to have a good time with no problems and no hassle - and certainly didnt want any nasty suprises. We got "smooth and wonderful" all the way through, from initially searching on the website for a villa we liked and booking that online without feeling the need to ask further questions as everything was clear. Having looked around at car prices the link from the… Read Full Review

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“Home owners beware!”

Written on: 15/09/2016 by Fredh44 (1 review written)

If you own a villa in Florida beware of using Debbie's villas to advertise your property. It is evident that they will sell your available weeks at whatever they can get (regardless of your pricing structure) and are only interested in their commission. Renters beware, you could rent the villas shown on Debbie's villas for less on homeaway, owners direct, holiday let etc (you can find most of them on there) or any similar rental platform and save yourself 15% minimum. Go direct to the owners… Read Full Review

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Debbiesvillas's Response to Fredh44's Review

Written on: 16/09/2016

Please be aware that this posting is misleading and not entirely accurate.

Debbie's Villas rent out the property at exactly the price that the owner would like. Very occasionally a customer will make an offer and sometimes we will put this to the owner to see if they would like to accept it, particularly, if it is a last-minute booking and the owner's calendar is completely empty.

But it is always the owner's final decision and we will never place a booking into an owner's house at a rate that they haven't agreed.

We acknowledge that booking through an owner direct may be cheaper. But they do not have ABTA Protection and the reassurance that comes from a established company with access to hundreds of villas and a fantastic customer service record - the reviews on this site speak for themselves and we are very proud of our excellent reputation.

There are many reasons to choose Debbie's Villas, it is very much about the peace of mind you would have when booking with us, why take a chance on the holiday of a lifetime?

The large amount of positive online reviews we have will hopefully show to any potential customers/owners that a misleading posting like this should be taken with a large pinch of salt :-)

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Silgrim's Response to Fredh44's Review

Written on: 16/08/2017

I'm sorry I beg to disagree with you. We booked two villas on holiday lettings and both times they cancelled the reservations saying that the owners had not increased the prices and the prices shown on their website was wrong. We then went to Debbie's Villas and booked a villa, got an immediate email with our booking details and even answered any queries straight away. The price was as stated on the website. I can definitely recommend Debbie's Villas.

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“Very Professional Company”

Written on: 13/09/2016 by suehewes (1 review written)

Hired an excellent villa at Legacy Park, The Retreat from Debbie's Villa. Communication was excellent, including courtesy calls and emails to check that I had received my tickets etc. The villa itself was extremely well-equipped and priced very competitively. I also ordered my attraction tickets, which were again very competitive and with the added bonus of being able to 'buy now, pay later'. A thoroughly professional company - would definitely recommend!… Read Full Review

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“Fab holiday, Fab villa”

Written on: 12/08/2016 by rkggoss (1 review written)

Had a fabulous holiday, villa was spotless, not too far away from parks, great welcome pack on arrival which saved us having to head straight for supermarket. Plenty of spare towels on hand, pool, jacuzzi and games room were great. Hired bbq and also car which was hassle free. Would definitely recommend Debbie's villas to family and friends, any questions I asked before departure were answered immediately. Overall fantastic holiday and I would definitely book a villa rather than stay in a hotel… Read Full Review

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“Wonderful villa, excellent holiday”

Written on: 10/08/2016 by Legin64 (1 review written)

Fabulous Villa, tremendous facilities, great view, very good position for theme parks. All the arrangements - villa, satnav, park tickets which included Disney Memory Maker, car hire - were faultless. Lovely touch with a welcome pack which saved us having to go shopping late on Saturday evening. The Villa was clean and well stocked, the pool was great as was the games room. Plenty of towels and spare bedding available. Very comfortable for relaxing at end of busy days. No problems experienced… Read Full Review

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“Solterra villa June/ July 2016”

Written on: 10/08/2016 by BJMcKay (1 review written)

This was our third trip using Debbie's Villas and we can't recommend them highly enough. As expected villa was as advertised and spotlessly clean as were the previous villas we have rented. Great location and the community facilities were fantastic. Had a slight question regarding the villa lock on arrival, which was embarrassingly due to us not using it correctly, but within 10 minutes of us contacting the management company, on a Friday evening, they arrived at the villa to explain it to us… Read Full Review

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“Debbies Villas - Weston Hills ”

Written on: 10/08/2016 by iiKirby322 (1 review written)

We had an outstanding holiday, the Villa was exactly as described, in fact it was better than we expected with added bonus of the child proof pool fence which made it very relaxing to sit outside with our 3yr old son and not having to worry. It was like a home from home and made (after a busy day at the parks and sightseeing) a very relaxing haven to chill out at. The service from Debbies Villas was excellent, not that we had much need to interact but everything exactly as promised was… Read Full Review

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“Villa was fantastic”

Written on: 17/07/2016 by Quinlanlz1975 (1 review written)

The villa was fantastic - even better than it looked in the photos. Everything that you organised was perfect. Instructions were clear and simple and sent out in good time… Read Full Review

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“Superb Villa and location”

Written on: 03/07/2016 by millhousebenito (1 review written)

High Grove, HGRMV-5373, 5 Bedroom Villa, 14th to 22nd June 2016 The handling of Debbies Villas has been superb from the moment I started looking at their website to making their pre-trip phone-call to make sure everything was OK. We travelled pre-school holiday season so the price was excellent compared to some other Villa rental companies. Excellent comprehensive villa details and friendly phone-calls with accurate information. All the “extras” as standard. Having experience booking… Read Full Review

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