Written on: 19/01/2014
Appalling service. Had many problems with the cottage we booked, during Sept 2013.
We called to complain. Told to send email with the pics I took. No reply. I called again. Was told pics had not been received. Sent again and yet still No reply.
The customer service staff at Cottages4you, that I spoke to, were unfriendly, sounded miserable, and were not helpful at all. Excuse me, but it us holidaymakers, who keep you in work, remember!
The accommodation we stayed at in Gorran Haven, Cornwall,was unsuitable in many ways. I do have the photos to prove this. Maybe I should publish these along with reviews on the website for that cottage?
There were many problems including, the least being:
The washing machine never worked. This was on a rainy week. The tumble drier did not work. The housekeeper was called. Eventually the frosty faced woman arrived, to tell us, the machines had worked when she last used them! So what!!! They did not work when we used them, nor according to the reviews left by others who had stayed at that property. That woman never arranged for it to be repaired. We took home piles of wet and dirty washing. Fine, if we had not paid for a washing machine at the property in the first place, but we had!
Never ever again will I book through this firm, and neither will I recommend.