“Stale bread, overpriced, poor service & staff trained in

““Stale bread, overpriced, poor service and staff...”

Written on: 17/08/2012 by 2couple

Like many previous reviewers we visited this cafe purely as it had free tables, the penny dropped for us within seconds why. It is a complete and utter shambles with terrible food operated by rude and indifferent staff.

We ordered two coffees, a salmon and cream cheese sandwich, a beef and horseradish sandwich and a side order of chips. the order was taken by a girl who made no eye contact.
Within a few minutes an empty cup and saucer was placed in front of me "for the tea" The waitress left the table before I was able to ask why. She returned shortly afterwards with two coffees. I asked why I had an empty cup and she replied "for the cream tea" ??? I put her straight on our order and wondered what would arrive.

In the meantime we witnessed two more incorrect orders reaching tables nearby leaving families to finish their meals well before the affected diners in their parties.
Our meal arrived minus the chips, but was delivered to the table in such a brisk manner that there was no time to protest. My husband's bread was very stale indeed, the edges of the sandwich were hard and the texture was cardboard.

I took the sandwich up to the waitress and pointed out that the bread was stale only to be told it was not. I invited her to feel how hard it was, she insisted it wasn't hard. "do you want another one then?" she asked. I said yes and another arrived 10 minutes or so later which was acceptable.
I should point out that my salad contained dry wilted leaves mixed with fresh leaves but I was beyond complaint by this stage. We paid the £17 bill, extortionate for two teacup size coffees and supermarket bread.

My husband tried to express our dissatisfaction as he paid however the rude and indifferent waitress said " you ate it so you pay for it" when he was commenting on the service "well I'm busy" on the chips non arrival "well you didn't pay for them" on the stale bread "avoid the bakers over the road then cos thats where we got it"

This restaurant is so bad it makes you look for hidden cameras in the belief you have been set up. And to the previous reviewers who commented on the rude waitress -she appears to have been promoted to deputy manager