Terrible food - & they know it.

★★★☆☆
3.4 / 5
From 7 reviews
71% of users recommend this
  • Quality of service

  • Quality of food

  • Value For Money

Guest's review of Braefel Inn, Newquay

★☆☆☆☆

“Terrible food - and they know it.”

Written on: 02/06/2012

We're camping at local campsite and having driven past the Braefel a couple of times we decided to give it a shot. Place wasn't that busy, and we were seen to by friendly staff. My wife ordered the £20 fillet (medium well - which should be a crime itself, but she's the boss), I ordered the rib eye rare, my 7 yr old son ordered a cod and chips from the kids menu and my 4 yr old daughter ordered sausage and chips. The food came out within 20 ish mins; tiny steaks, with burned char marks on, well overcooked and sitting with a small helping of dry, miserable chips and half a plant of parsley to fill the rest of the plate up. My son's fish came out, looking like it had been through its 2nd or 3rd time through the fryer and a good drying out under a hot lamp. My daughter's sausage looked like some really cheap, nasty shrivelled up horribleness.

The fillet had been murdered, then killed again and burned for good measure, my rare steak had the same treatment, and also came out dry as old show leather with a similar texture and taste.

The kindly waitress asked how the meal was, and a gave the typical english understated criticism of "it was okay, thank you". She proceeded to ask if we wanted any desserts, to which we declined - and she quietly said "I don't blame you".

We were relieved of circa £50 for the privilege of learning how low standards of food can be - treat it as a learning experience and it may be money well spent - because now we've learnt our lesson, we have nothing to go back there for - its certainly not the food.

JB.

Guest's Comment

Written on: 30/06/2012

There will always be one or two customers who seem unhappy with the food or with the service, and unfortunately they seem the kind of people who are motivated to put very distorted and exaggerated reviews on sites such as this. The hundreds of customers who compliment us obviously do not feel the same compulsion, which begs the question how useful or balanced are a selection of views that represent one customer in thousands.
One customer recently left us a note as they left, it read:

I would like to say that we are local, on the way back to Bodmin. We stopped for some food. The staff were helpfull (sic) friendly efficient, the food fresh, tasty and plenty. Well done 5 stars many thanks

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