Really poor customer service - No repair centre

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Guest's review of Le Creuset Cookware


“Really poor customer service - No repair centre”

Written on: 22/05/2013

I contacted Le Creuset helpline for small damage on the enamel of my Le Creuset casserole. After I sent the casserole they replied that the damage was excluded from warranty (they will find a way to exclude it, believe me), so you need to battle very hard if you think you are right. I asked for a chargeable repair service and they do not offer this. The only solution they offer is buy a brand new expensive one casserole and dump the damage one. That's all. Never buy Le Creuset again.

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