Cheap & no customer service

“Cheap and no customer service”

Written on: 06/03/2013

Bought a set of their Ready Steady Cook saucepans and at first they seemed to do the job. However within the year the rubber silicone handles were splitting (once they have gone you will need an oven glove to hold them as they get hot very quickly) and the non-stick covering on the sautė pan has flaked off at the side (not on the bottom where you might be justified in thinking it would flake). Complained to Imperial but they are just not interested. Obviously their claim to have a 25 year guarantee on quality is not quite what a consumer would expect it to be. Homestly I think the RSC programme should be ashamed for putting their name to such shoddy pans.