written by oiO'Hara157 on 06/10/2014
I ordered 6 months' supply of contact lenses from lens planet and the lenses did not show up. I have spent 3 months pursuing this without any success and am £115 out of pocket Lens planet claim that the lenses were delivered on the basis of a call with Royal Mail. They cannot provide proof of delivery.
The customer services centre are unhelpful and do not take responsibility for complaints. The shipping department are uncontactable except via e-mail.
This is an unprofessional, budget operation and I advise people to stay away.
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