MyTechHelp www.mytechhelp.com Reviews
Latest Reviews
★☆☆☆☆
“There's not enough I could say in one email to sum up...”
Written on: 20/05/2013
There's not enough I could say in one email to sum up what a terrible rip off company this is, so I won't. Just save yourself the headache and don't throw away your money like me. (read more)
★★☆☆☆
“Didn't help”
Written on: 18/05/2013
I lost all of my son first communion photos and contacted Apple for assistance. I was referred to this site and phoned a tech to assist me. They took over the computer and did nothing for me except sell me a autobilling contract and a harddrive for $170 (found same online for $80). This is total rubbish... (read more)
★☆☆☆☆
“DON'T USE THIS COMPANY”
Written on: 18/05/2013
JUST SAY NO!! I wish I did a bit more googling and saw the countless reviews on numerous sites about this company instead of giving this company my personal info/CC number. I didn't realize that this company was NOT Apple. They will continue to charge your credit card without authorization. Biggest rip off, it could happen to anybody. (read more)
★☆☆☆☆
“careful! taking over two weeks to repair my phone!”
Written on: 14/05/2013
Mytechhelp.com said there would be a 5 day turnaround to fix my phone. It has been two weeks and I am still waiting for phone and $100 dining gift card they promised! (read more)
★☆☆☆☆
“They pretend to be Apple Support and charge your...”
Written on: 13/05/2013 by KenMNYC (1 review written)
They pretend to be Apple Support and charge your credit card. Do a Google search for "Scam My Tech Help" and you will see. Dont call the first link that comes up in Google when you do a search on "Apple Support Care Number" (read more)
★☆☆☆☆
“I was tricked into believing they were affiliated with...”
Written on: 11/05/2013
I was tricked into believing they were affiliated with Apple and paid $79 for them to try and fix my iphone. They are the first result to come up when you seach for apple support on google. I was disconnected mid call and something didnt seem right so I read the reviews and found out how rubbish they were. I called them back and complained and even threatened to get my credit card company involved and they eventually credited me back the $79. Hard to believe nothing has been done as this... (read more)
★★★★★
“Best Tech Support Company Ever”
Written on: 10/05/2013 by impactralpht (1 review written)
They were able to help me out with my broken laptop. My screen cracked and I didn't know what to do, so I searched and found out about this website. They were quick to help solve my problems and they even paid for the shipping label so that I can send the laptop out. The repair took less than 24 hours because that same day that it showed as received, they sent me back the computer with a tracking number. The service is outstanding, and I will always use them for any of my electronic needs (read more)
★☆☆☆☆
“Ripped off 14-Yr Old and Didn't Care”
Written on: 09/05/2013 by EGW858 (1 review written)
My 14-yr-old daughter who is besides herself after finding out they fooled her and did not help her get her computer and/or homework done - can you get any lower. My daughter found them on line thinking as many others do that they are affiliated with Apple. She told them her laptop problem and they assured her they could and would help. Kept her on the phone knowing she was a minor and then asked to get a parent to get credit card information. I asked them several questions but by this... (read more)
★☆☆☆☆
“JUST LIKE ANY OTHER CROOKED COMPANY!!”
Written on: 05/05/2013 by GotUsGood
So my husband signed up with them about 7 months ago and hasn't used their services since. Here they are still taking their $9.99 monthly on point from us as usual. I decided to call and cancel the services as well as to see if we were able to get reimbursed for the services we did not use.I was told that "because I was a customer and because they wanted to see me happy,they would reimburse us for three months but ONLY if we signed up for a cheaper plan with them. If not I would only get... (read more)
★☆☆☆☆
“Scamed out of 200 dollars”
Written on: 04/05/2013 by Jajajajaj
I called them about my laptop bein transferred from sony. They said i have a software problem an i have to pay minumum 100 dollars for the protection. I told them im not paying for something unless its definitely a software problem anthey can fix it if its not can i get my money back. They said yes an i aske clearly 3 more times to make sure since it was being recorded. Ends up no software problem an they were not going to refund me. I said bull you said you would so they listened to te... (read more)
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Showing 1 - 10 of 110 Reviews
★☆☆☆☆
“$300 charge for answering a question”
Written on: 04/05/2013
This company is rubbish. Unfortunaltly when you search on google to get help for your laptop, this company is come on the top. When you call them, someone in India answers the phone, and the first thing they ask you beside your name and last name, they ask for $300 charge to fix your computer, even if you want to change your password. When I went to Apple store, they said they are not related to Apple company at all. BE AWARE OF THEM. (read more)
★☆☆☆☆
“Former employee”
Written on: 03/05/2013
I worked for this company for a short period of time, and from day 1 of training I noticed something was unusual. The trainer himself did not ever state to lie to customers. All that was said was what they teach in training and what was done on the floor are 2 different things. Well after a few days of training, we started to shadow reps on the floor. I was at a loss for words at the all the LIES and SCARE tactics the sales reps used to get people to sign up for the services. Whats even... (read more)
★☆☆☆☆
“Worst Company Ever.”
Written on: 02/05/2013
I created a petition to veto this company and what they have been doing. I don't need to go into detail about how horrible this company is because many of you have experienced it yourself. Let's stop companies like this and let as many people know as possible! I've created a petition for MyTechHelp.com. You should petition against them too so they know we mean business! (read more)
★☆☆☆☆
“Major troubles”
Written on: 01/05/2013
I told them I had a problem with my Sony Handicam. They said they could fix it remotely by plugging into my computer and the cost would be $79. Should have known better right then and there. After getting my credit card information, they disconnected me. Called my credit card company to report this as fraud and dispute the claim. Don't even want to bother talking to them as these people are the scum of the earth. (read more)
★☆☆☆☆
“Beware of MyTechHelp”
Written on: 29/04/2013 by harvey2u (1 review written)
I was taken by this company like many others. I thought I was talking to Apple. I got a phone call from my credit card fraud detection department alerting me to suspicious activity on my account. That's when I found out. I called MyTechHelp this morning to get charges reversed off my credit card and they would not agree to reverse all charges. I will file a dispute with my credit card company and I have already filed a report wth the Better Business Bureau (BBB). The BBB has revoked... (read more)
★☆☆☆☆
“AWFUL”
Written on: 28/04/2013
DO NOT BE FOOLED THEY ARE NOT APPLE. They tried to convince me that I needed to pay 270 dollars to wipe my computer and that apple care wouldn't cover it so he should do it over the phone and actually ACCESSED my computer to try and convince me my computer was affected by the Java virus. He then said he could give me a student "Deal" of 170 dollars payment and insisted my computer would eventually go black never to be recovered. Luckily I went to the apple store before paying for this and... (read more)
★☆☆☆☆
“False Representation at its worst.”
Written on: 26/04/2013
Like others, I didn't pay enough attention to the fact that they are, in fact, not apple care, and somehow made it to the top of the google search list for that very service. My fault. After a conversation by them stating they could somehow install snow leopard remotely (which I knew should have been impossible without the disc) and then backpedaling on how they perhaps could not, I was transferred to billing, like others have stated. After speaking to 2 supervisors and telling them I... (read more)
★☆☆☆☆
“When I googled apple support they came up, when I...”
Written on: 23/04/2013 by leyanimom
When I googled apple support they came up, when I contacted them about my computer they told me they were apple support and it would cost 119.00 for them to help me with my computer, so I purchased it. When I called apple they told me they would never charge me for my service because I purchased a computer from them. So I contacted mytechsupport and the woman was giving me a hard time, when I told her I would report them as fraud she spoke to her manager and said they would give me my money... (read more)
Lorynoh's Response to leyanimom's Review
Written on: 02/05/2013
I've created a petition for MyTechHelp. You should petition against them too so they know we mean business!
Reply to this comment
★☆☆☆☆
“poor ”
Written on: 22/04/2013 by tyuush
I wish i would read these reviews before i gave them my credit card information (read more)
★☆☆☆☆
“Don't bother calling, call credit card co for refund!”
Written on: 18/04/2013
My Tech Help extremely shady and somehow make their way to the top of google results when searching for apple tech support. They represented themselves as Apple when they are not affiliated with Apple at all and lied about the support they could offer to get me to agree to paying for the plan. Once I paid, they transfered me to a tech who told me they couldn't do what I was asking and that I would have to speak to his supervisor, his supervisor transfered me to billing. Billing then told me... (read more)
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Showing 11 - 20 of 110 Reviews
★☆☆☆☆
“Foolishly called thinking this was Apple Customer...”
Written on: 17/04/2013
Foolishly called thinking this was Apple Customer support. I was having issues with friends not receiving my texts for several days. Since I had a similar problem a few weeks ago that turned out to be a simple setting being turned off I thought I'd call for assistance. After a few minutes of simple questions the technician (somebody with an accent) advised that my phone had picked up some malware and a technician would have to clean out the file system. This service would cost me $70... (read more)
★☆☆☆☆
“Mytechhelp is a time sucking waste and is rubbish....”
Written on: 16/04/2013
Mytechhelp is a time sucking waste and is rubbish. Never go NEAR THEM. (read more)
★☆☆☆☆
“Horrible company”
Written on: 12/04/2013 by misslja (1 review written)
I paid $49.95 for them to help me thinking this company was affiliated with Apple. The first guy spent an hour trying to fix my problem and couldn't. Then he tried to get me to buy some security software at the end of the call. I said no ad he said "I'll give you my employee discount." He wouldn't give up so I had to hang up on him. The next day I called a supervisor and told him about the tech's gall to push me to buy security software after not fixing my problem after an hour. He... (read more)
Agranger's Response to misslja's Review
Written on: 15/04/2013
Oh my god almost the EXACT same thing happened to me. First the chick didn't speak clear English AT ALL, and second she kept asking me to repeat myself when it was on her end where I could hear it was very noisy, I am so frustrated right now.
Reply to this comment
★☆☆☆☆
“stupid reimbursement policies”
Written on: 10/04/2013
(copied from e-mail I just sent the complany) I originally purchased a software plan for $49.99 because I was told that it would solve the issue with my iPod. It did not, so, happily I was able to get a refund for that plan. However, as I was getting a refund, I was talked into buying a more expensive plan for $99.99. I am not talked into things like this very often, however I was told at the time that with this new plan I would be able to buy third party iPod parts, install them myself,... (read more)
★☆☆☆☆
“MyTechHelp Scams the American economy!!”
Written on: 08/04/2013
I lost my iPad and decided to google Apple Inc. Called the customer care line and was greeted by a representative from "Apple Tech Support". After a long conversation about how they can help me locate my iPad, I was guaranteed tech support for $99.99 for a year with a monthly payment of $19.99. I pondered on this price for a very long time and went against my better judgement. I realized I was scammed when I received the email from MyTechSupport and not Apple Inc. How does the federal... (read more)
★☆☆☆☆
“Think you are calling Apple beware!”
Written on: 07/04/2013
My kids got iPods and one was not working. Thought in called Apple and was very wrong. Basically they crashed my computer and stole 200.00 from me! Do not give any money to My Tech Help they are not affiliated with Apple! (read more)
★☆☆☆☆
“i called to see why my ipad wasn't working thinking...”
Written on: 26/03/2013
i called to see why my ipad wasn't working thinking this was apple support, she had everything down packed and knew the product well. after she told me the problem and told me i had to pay i said let me think about it and call you back, she then transferred me to a survey of free things! thats how you know its a scam (read more)
★☆☆☆☆
“Absolutely disgusting and immoral”
Written on: 25/03/2013 by maa5887 (1 review written)
Anyone with an iPhone knows that when you google a company, the number that comes up at the top is (most of the time) the phone number you're looking for. Therefore, when my brand new iPad 4 crashed this weekend and I googled "Apple Tech Support," I was so frustrated with the iPad that I pressed the first number I saw, since it said underneath "Apple.techsupport.com." When I called this number, 877-923-7154, they answered and said "tech support, how may I help you today?" Not thinking... (read more)
★☆☆☆☆
“MyTechHelp problems”
Written on: 24/03/2013
Called a number that came on a dell shipment to return a cable that was wrong got this awful poor company. They represented themselves as dell customer support. I thought I was returning the item that was bought on a dell gift card gave credit card info to put the refund back on and dam was taken for 99.99. Called to get refund and no one they will do any thing no supervisors ever to speak too. Filed complaints with floridas attorney generals office which has many complaints. Stay away.... (read more)
★☆☆☆☆
“They Just lead you on to take your money”
Written on: 24/03/2013
I did a quick google search for a Dell/IBM support number to resolve an issue with my BladeCenter Chassis. I clicked the first phone number in the search results thinking it was IBM but it wasn't. The MYTechHelp rep that answered deliberately tried to mislead me into thinking he was a legit manufacturer support line by asking if I had a support contract for the bladecenter. When I said I did, but didn't have the account number handy, instead of looking it up (like the actual manufacturer... (read more)
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Showing 21 - 30 of 110 Reviews
★☆☆☆☆
“MyTechHelp fail”
Written on: 22/03/2013
I was forced to sign up for this service when signing up for verizon fios. I was told that its their policy, they sign you up for one month technical support, I was not told it was with an external company. They gave MyTechHelp my bank account information and set me up for automatic withdrawl each month. They tell you after one month you can call and cancel the account. PROBLEM IS, this is the SEVENTH time I've tried to call and cancel. They keep you on hold so long that you get sick of it... (read more)
★☆☆☆☆
“MyTechHelp problems”
Written on: 22/03/2013
I had a "nightmare" experience! I had problem with my i-phone4. I googled and this number came up. When I called, they talked as if they are Apple support and I was suckered into buying $149.99 six month service. Then I was transferred to an outsource in Phillipines where an incompetent guy almost ruined my computer since he wanted access to my i-tunes library and ended up hanging the phone on me. The next morning, I was told nothing could be done.It got worse with the billing when I tried... (read more)
★☆☆☆☆
“Beware. Very little service for big cost”
Written on: 21/03/2013 by diving1
I called since I had problems with my Samsung netbook and I found My Tech Help since they said they were a Samsung tech service. The netbook had become corrupted after I downloaded Service Pk 3(SP3) for Windows XP. I uninstalled this but it did not fix my problems. Although I had network connections I could not find them on the computer. I had a blank page where the networks shoulc be. They were also not on the tray of the task bar. I tried to use system restore and it said "System... (read more)
Maa5887's Response to diving1's Review
Written on: 25/03/2013
I am reporting these people to the FBI in the morning, and your review is definitely going to help me because it is EXACTLY what happened to me.
Reply to this comment
★☆☆☆☆
“Deceptive Worst Ever Service”
Written on: 21/03/2013
Had to call for problem with I Phone. Worst service ever. After 3 1/2 hours on the phone the problem was resolved. They had no idea what they were doing. Also sucked me in to buying a hard drive and anti virus software. Said that there would be rebates. Rebates cannot be sent in until 3 months of initial purchase. Then it will take another 2 to 3 months to receive a check by mail. On the phone for another hour trying to cancel my order. Was able to cancel the hard drive order but... (read more)
★☆☆☆☆
“Do Not Waste Your Time!!”
Written on: 21/03/2013
So I bought $99.99 Apple One on One 24/7 support and realized that I was buying from a 3rd party sellers and was being tricked. So then I called Apple who said that it was not legal for them to say that they were "Apple". I then called them back and was stuck on the phone for over TWO HOURS!!!! The telemarketer or whatever he was said that the only money that I could get back was $10 lousy dollars. He then said I would have to pay and additional 68 dollars. I would have rather bought a 45... (read more)
★☆☆☆☆
“Ripped off while on Holiday”
Written on: 18/03/2013
my wife wanted a I pad to play games on,while in Anihiem California on our Honeymoon(33 yrs after wedding) we found I pads at Wally World,half price od up here in Canada.I couldnt get it to work called the 800 number on the box, it led me to Mytechhelp., they said theres a one time fee of $99.00 for techsupport on the new I pad, gave them a new Visa -debit card no.after trying to log on to my lap top and fix the I pad,he said there no charge.advised to take it back to Wal Mart.I talked to... (read more)
★☆☆☆☆
“STAY FAR AWAY!”
Written on: 18/03/2013
I cannot remember the last review i have ever written. However, i felt obliged to warn future victims of Mytechhelp. They are deceptive and have no problem lying to you straight out. Will do whatever it takes to grab your money. (read more)
★☆☆☆☆
“Do not use MyTechHelp”
Written on: 18/03/2013
I have had My Tech Help for a week and needed this for my Dell Laptop. Was lead to believe this was "Dell Technical Support" and it is instead "Technical Support for Dell Products". Was told it was a software issue ($99) then talked to 4 technicians with absolutely no progress on my problem and eventually told it was a hardware issue and that to buy another service worth $89. Sat on hold multiple times for nearly 20-25 minutes before hanging up due to lack of service. When asking for a... (read more)
★☆☆☆☆
“Do not use MyTechHelp”
Written on: 18/03/2013
I have had My Tech Help for a week and needed this for my Dell Laptop. Was lead to believe this was "Dell Technical Support" and it is instead "Technical Support for Dell Products". Was told it was a software issue ($99) then talked to 4 technicians with absolutely no progress on my problem and eventually told it was a hardware issue and that to buy another service worth $89. Sat on hold multiple times for nearly 20-25 minutes before hanging up due to lack of service. When asking for a... (read more)
★☆☆☆☆
“Pretended they were Apple, Triple-billed, Wouldn't refund”
Written on: 16/03/2013
MyTechHelp said two years of phone support for $99.00, but then drew the payment THREE TIMES. By Email, they acknowledged only the first, with a receipt that said "One-time payment," so we never knew our credit card was billed until we saw the unexpected charge a long time later. Once we discovered they had levied additional charges in the 2nd and 3rd month, they said it was too late to refund because payment was complete. I investigated and found there are multiple complaints this company... (read more)
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Showing 31 - 40 of 110 Reviews
★☆☆☆☆
“I was wrongly charged twice for a transaction, then...”
Written on: 16/03/2013
I was wrongly charged twice for a transaction, then they charged another $99.99 and refused to let me cancel. They never returned the call and refuse to let me speak to the manager. (read more)
★☆☆☆☆
“The devils business”
Written on: 16/03/2013
i try to leave a review on their page and it wouldnt let me because i didnt have nice things to say about them. this company is the devils toy...i pray God bring them to justice and let them be crushed under everyone feet they took advantage of. im a man of God and i can say i have nothing but hate for this company....Lord forgive me (read more)
★☆☆☆☆
“Problems with MyTechHelp”
Written on: 16/03/2013
I can not believe the depths that this company goes to. For starters it charges you $99 for a year plan, but forget to tell you that its $99 every three months automatically charging to your card. They some how have gotten HP to list them as a legit company for them to help with computer problems. once you realize that they cant help you at all, you try to get your money back. No you cant and there is no one you can talk to to get your money back. Make sure when you talk to HP you are... (read more)
★☆☆☆☆
“MyTechHelp issues”
Written on: 15/03/2013
I found out about this company on google. I called the phone number provided on the website. I talked to a lady on the phone, I told her what I wanted done. I told her my child owns an iphone 5, and I want to go through his deleted safari browsing history, to make sure he hasnt been going on things he shouldnt be. The lady that works for this company, told me that she is 100% sure that SHE CAN go back and look at old safari history, EVEN if it has been deleted. I asked her if she was sure,... (read more)
★☆☆☆☆
“mytechhelp are a rippoff”
Written on: 14/03/2013
Mytechhelp have the worst customer service. THey are a total rip off. I am still trying to find out how to cancel them. i signed up for internet access with ATT they recommended mytechhelp. They never came through of canceling my service with mytechhelp after they never came through with their service (read more)
★☆☆☆☆
“MyTechHelp!!!!!!!”
Written on: 14/03/2013
Don't sign up!!!! Provided 0 help for the lovely fee of $100. (read more)
★☆☆☆☆
“I thought it was true good to be true. The rep Savanha...”
Written on: 14/03/2013
I thought it was true good to be true. The rep Savanha was a really good bullshitter. She said that they will cover existing damage and it doesn't matter how many apple products you have. I bought the gold plan which was 249.99 for two yesrs. I called and had to leave two messages before I got a call back. They stated I bought only the software plan and needed to buy the hardware plan which was 289.99 for one year. (read more)
★☆☆☆☆
“They are dishonest in their advertising. ”
Written on: 13/03/2013
They are dishonest in their advertising. (read more)
★☆☆☆☆
“Went over how they could help but never answered the...”
Written on: 13/03/2013
Went over how they could help but never answered the phone (read more)
★☆☆☆☆
“This company got my credit card number from DISH TV. ...”
Written on: 13/03/2013
This company got my credit card number from DISH TV. I cancelled my DISH TV before it was installed. However, I am being billed 9.99/month by MYTECHHELP. I telephoned them, waited 15 min for an operator to answer. They said. "May I help you". I said "My credit card was debited by your company. I do not understand." They hung up. (read more)
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Showing 41 - 50 of 110 Reviews
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Harvey2U's Response to harvey2u's Review
Written on: 02/05/2013
MyTechHelp responded to the complaint I submitted to the Better Business Bureau and they have already issued a refund on my credit card. I highly recommend submitting a complaint to the BBB as opposed to trying to work something out directly with MyTechHelp.