Worst support & most broken promises - stay away

I was referred by Samsung to this outfit for Galaxy support. I thought from the indian accent that I was buying special software that should come with my phone. The next day I called back and got no further than with popular search engines. Could not understand sales guy because of accent and random muting of phone, same with support person, and same with over an hour trying to get charges reversed. They are so shady that they felt because their tech googled the same answer I had already found (which was why I called in the first place) they should be fully paid. Should be ashamed to have an 800 number. I am hoping this form will allow a rating of zero, because that is fitting. Over 25 years of experience, and this company was the worst ever dealt with.