Written on: 17/04/2013
Foolishly called thinking this was Apple Customer support. I was having issues with friends not receiving my texts for several days. Since I had a similar problem a few weeks ago that turned out to be a simple setting being turned off I thought I'd call for assistance. After a few minutes of simple questions the technician (somebody with an accent) advised that my phone had picked up some malware and a technician would have to clean out the file system. This service would cost me $70 which would cover my phone for 30 days. I was shocked but when I was transferred to a technician I was advised that I should reboot my phone (duh what was I thinking). This cleared the problem up immediately and the tech hung up before finding out if the problem was resolved. I then tried to call back for at least a partial refund that's when it dawned on me that I hadn't been speaking to Apple at all. After a lot of arguing on the phone I finally gave up, confirmed that the charges hadn't hit my card and had my bank turn off the card. Upon calling back I found that they had been planning on charging me a monthly recurring fee. No clue if I'll ever hear from these folks again but I guess we'll see.
As rated by real users
"Downloadster.net website review" Read More
"Downloadinfo.co website review" Read More
"Exceptional IT support since 2009" Read More
"No rebate received" Read More
"Best support + Lowest Price" Read More