Bad customer service

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PC World
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Daytonz438's review of PC World

“Bad customer service”

★☆☆☆☆

written by Daytonz438 on 05/05/2015

The customer service team at Curry’s need taking out and shooting, I don’t think they have one brain cell between them.
28.12.2012, I brought a Belling cooker from Curry’s GT Yarmouth. No problems buying the cooker and the warranty, that was straight forward. It is all the problems I have had since. In April 2013 had my first call out due to one of the rings not lighting, then a few months late another call out because of a carbon poisoning problem. The manufacturers – Glendimplex. sent letters out about the problem and that was another call out. Then I had to call them out a few months later because the cheap chrome plated on and off buttons were melting because I didn’t notice the oven wasn’t fitted correctly. (Well that is what the engineer said). The 18 months later after purchasing the cooker I noticed that were the glass lid opens and closes on the hinges was going rusty. Spoke to the Know how team who said speak to Glendimple. I sent a letter to glendimple, who said it was my fault because I as using the wrong cleaning products. The on/off button came away from the cooker and on close inspection, inside this button it is cheap plastic with a silver coating, which had split because when the oven is on the heat has melted them. After a eight week wait for an engineer to turn up today the 5th May on a all day callout, he never showed.
After I had spoken to three idiots and spending over half an hour on the phone, I was told the appointment had been cancelled and that they were sending me some new buttons so I can fix the problem. This is now in the hands of my solicitor as the cooker was £800 and the worthless warranty was £149.
My message is do not buy from Curry’s, unless you like wasting your money and phone calls dealing with idiots………..

  • Cheap made product, that was left in a damp warehouse so it went rusty

    Goods purchased & cost

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