Acer customer service

Click here if this is your business
★☆☆☆☆
0.9 / 5
From 9 reviews
0% of users recommend this
Click here if this is your business
  • Quality

  • Value For Money

Guest's review of ACER

★☆☆☆☆
ACER

“Acer customer service”

Written on: 07/10/2012

I purchased an acer laptop that started going wrong after 6 months. They said the fault was with me and gave me an option of paying £110 to get it fixed or £55 to return it unfixed! I felt bullied into paying for the repair but they damaged the hinged while repairing it and blamed that on me and asked for another £70 to fix the hinges even though the parts only came to £8. The staff I spoke to in their Escalation department were very rude and cheeky. I am now considering going to Trading standards but I would advise everyone to stay away from Acer products. They may be slightly cheaper but the customer service is so bad that it's not worth it.

  • Quality

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review