Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
4.2 / 5
2132
84% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Excellent price and very easy to follow instructions...”

Written on: 22/01/2017 by Viviana360 (1 review written)

Very good customer service always willing to give advice if you are looking for a excellent service no need to look any further… Read Full Review

Autonetinsurance1's Comment

Written on: 23/01/2017

Hi,
Thank you for your comments and letting us know that you are pleased with the service from Autonet.

Kind regards

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★★★★★

“Fantastic customer service, excellent overall ”

Written on: 22/01/2017 by JordynPittman267 (1 review written)

I have received excellent customer service from day one. Every phone call or email I've received has been so helpful. This company also rings with any special offers that they have for me which I think is excellent. I have only been with this company for a couple of weeks, and already have recommended them to my colleagues at work and also family and friends! … Read Full Review

Autonetinsurance1's Comment

Written on: 23/01/2017

Hi,
Thank you for your recommendation and taking the time to let us know how pleased you are with the excellent service that you have received from Autonet. We are pleased that we were able to help.

Kind regards

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★★★★★

“buying car insurance”

Written on: 22/01/2017

very swift and easy to purchase excellent cover. Very happy with purchase… Read Full Review

Autonetinsurance1's Comment

Written on: 23/01/2017

Hi,
Thank you for taking the time to review Autonet and let us know that you are pleased with the cover that you have purchased.

Kind regards

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★★★★★

“Easy , competitive and helpful service”

Written on: 21/01/2017 by MadisynGriffith207 (1 review written)

I found the quote very competitive and offered me exactly what I required , the whole process was simple and I feel very satisfied with the service I was given . … Read Full Review

Autonetinsurance1's Comment

Written on: 23/01/2017

Hi,
Thank you for taking the time to review Autonet and let us know that you were pleased with the service that you received,

Kind regards

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★★☆☆☆

“Very hard to contact”

Written on: 21/01/2017 by Donald66 (1 review written)

I spent 45 minutes holding on the phone and was continually told to wait as I was "in a queue" but it was not mentioned what position I was in the queue. During that wait I was repeatly told how wonderful they were. The only reason I re-newed the cover was because unless I did I was going to lose about £50. The only good thing I can say is that their paperwork arrived promptly. I… Read Full Review

Autonetinsurance1's Response to Donald66's Review

Written on: 23/01/2017

Hi,
Thank you for taking the time to get in touch and let us know about your experience with Autonet. Please accept our apologies for the length of time taken to get through to us. We have been experiencing high volumes of calls lately and is not the level of service that we expect to provide. We do have plans in place to address this for the future.

Kind regards

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★★★★☆

“Got it all covered at a competitive price!”

Written on: 20/01/2017 by Cruzw138 (1 review written)

When I received my renewal price I was shocked at the increase. I started looking around expecting to need to reduce cover to bring cost down. I was surprised to see the cost from Homenet, even more so when I checked the level of cover provided! We actually have the best cover we've ever had! Cover away from home was a welcome addition. Thank you… Read Full Review

Autonetinsurance1's Comment

Written on: 23/01/2017

Hi,
Thank you for letting us know how pleased you are with the price and the level of cover that you have purchased.

Kind regards

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★★★★★

“Easy smooth efficient.”

Written on: 20/01/2017 by Harryo14 (1 review written)

From first contact to payment was a very easy task..all advisors were very polite and helpful.Would definitely recommend Autonet to family and friends as my experience was so smooth… Read Full Review

Autonetinsurance1's Response to Harryo14's Review

Written on: 23/01/2017

Hi,
Thank you for your recommendation and letting us know that you are pleased with the polite, helpful advisers at Autonet.

Kind regards

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★★★★★

“Great service”

Written on: 20/01/2017

The price and cover suited me. Reviews were excellent. Spoke with a very helpful advisor. Whole process was easy and fast. … Read Full Review

Autonetinsurance1's Comment

Written on: 23/01/2017

Hi,
Thank you for letting us know that you were pleased with the service that you have received from our helpful adviser. We are happy to hear that you found it easy to deal with Autonet.

Kind regards

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★★★★★

“Easy to cover”

Written on: 20/01/2017 by 459Graham (1 review written)

No issues best price easy to deal with and sort out… Read Full Review

Autonetinsurance1's Comment

Written on: 20/01/2017

Hi,
Thank you for your comments and letting us know that you are pleased with the service that you have received from Autonet.

Kind regards

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★★★★★

“excellant value”

Written on: 20/01/2017 by cuddles39 (1 review written)

I have found perfect insurance which has all the same and more then my old insurance and I was £20 cheaper a month it was really easy to set up and I would recommend to everyone… Read Full Review

Autonetinsurance1's Response to cuddles39's Review

Written on: 20/01/2017

Hi,
Thank you very much for your recommendation and letting us know how pleased you are with the value for money.

Kind regards

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★★★★★

“Easy, helpful, great value”

Written on: 18/01/2017 by Mallory345 (1 review written)

I got their details off the go compare site so I already knew I was getting great value for money. What I didn't know was that I would be able to talk to a real human being, not a machine, and this real human being was friendly, helpful and did not try to "encourage" me to buy other superfluous products I didn't need. I have had to communicate again since and I was met with the same helpful, friendly service. Their paper work is equally clear and it's despatch was prompt. How rare in today's… Read Full Review

Autonetinsurance1's Comment

Written on: 18/01/2017

Hi,
Thank you for letting us know how pleased you are with the friendly staff that you have dealt with at Autonet. We are also happy to hear that you documents arrived promptly. If we can be of any further assistance, please let us know.

Kind regards

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★★★★☆

“Very helpful when needed ”

Written on: 18/01/2017 by MiloKing494 (1 review written)

Very helpful and friendly when I phoned with a question very happy with them would recommend to friends and family… Read Full Review

Autonetinsurance1's Comment

Written on: 18/01/2017

Hi,
Thank you very much for your recommendation and letting us know that you are pleased with the helpful, friendly staff at Autonet.

Kind regards

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★★★★☆

“Quick effective insurance ”

Written on: 17/01/2017 by Lawss321 (1 review written)

Quick ,effective car insurance,no hassle ,no filling on lots of paperwork and all at a good competitive price where i already have insurance cover with my house.would recommended to anybody with a busy lifestyle… Read Full Review

Autonetinsurance1's Comment

Written on: 18/01/2017

Hi,
Thank you for your recommendation and letting us know how quick and easy you found it to deal with Autonet.

Kind regards

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★★★★★

“cheapest by far”

Written on: 17/01/2017 by LillianPratt (1 review written)

£100 cheaper than any other car insurance for the same complete cover… Read Full Review

Autonetinsurance1's Comment

Written on: 17/01/2017

Hi,
Thank you for taking the time to review Autonet and let us know that you are pleased with the price.

Kind regards

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★★★★★

“easy and quick ”

Written on: 16/01/2017 by Mitchell286 (1 review written)

Fantastic quick easy service Very reliable Easy to understand Cheap Fantastic value Reliable No jargon Not too many emails No spam Great customer service Easy to use webite… Read Full Review

Autonetinsurance1's Comment

Written on: 17/01/2017

Hi,
Thank you taking the time to get in touch and let us have a summary of the service that you've received from Autonet.

Kind regards

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★★★★★

“Car insurance with autonet”

Written on: 16/01/2017 by Schmidt252 (1 review written)

Competitive car insurance in hassle free quotes and policy for a project that I've taken on. Variation of cover that cost extra with other insurance companies. I would recommend to family & friends when policies need renewing… Read Full Review

Autonetinsurance1's Comment

Written on: 17/01/2017

Hi,
Thank you very much for your recommendation and letting us know that you are pleased with the price and service from Autonet.

Kind regards

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★★☆☆☆

“Not happy”

Written on: 16/01/2017 by zoForbes173 (1 review written)

Had an accident on a Sunday lunchtime . Due to out of hours I could not speak to anyone about the claim that knew anything. So spent 30 min telling autonet as the broker all of the details of my car and the incident which I had already completed when taking out insurance. Only to do it all again to my insurer who I was transferred to at the end of the call. ?!? Exact same info but more detail so it took even longer. No one could tell me if I had courtesy car cover as it was out of hours and… Read Full Review

Autonetinsurance1's Comment

Written on: 17/01/2017

Hi,
Thank you very much for taking the time to get in touch. We are sorry to hear about your accident and that you are not happy with all aspects of the service that you have received, We take your feedback seriously and would like the opportunity to look into what has happened. In order for us to do this, we will need your customer reference number. If you would like us to look into this further, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details and a short summary, we will be able to locate your file.

Kind regards

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★★★★★

“Quick and simple”

Written on: 16/01/2017

Easy to complete even for a technophobe like me. Good value even with an APR of over 50%… Read Full Review

Autonetinsurance1's Comment

Written on: 16/01/2017

Hi,
Thank you for letting us know that you are pleased with the service that you have received from Autonet. We do offer a monthly instalments option for customers who do not want to pay in one go. We do check this to ensure that our rates remain competitive.
Kind regards

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★★★★☆

“Easy to navigate”

Written on: 15/01/2017 by Salisburyof264 (1 review written)

super quick and easy to navigate, and all the information clearly labelled… Read Full Review

Autonetinsurance1's Comment

Written on: 16/01/2017

Hi,
Thank you for letting us know that you found it easy to deal with Autonet.

Kind regards

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★★★★★

“Excellent Customer Relations”

Written on: 15/01/2017 by sarahbriggs (1 review written)

Having had Insurance with numerous companies over the years I've been driving, I've had enough time to know that "yawn it's time to speak to the broker again" but Auto net have been fantastic :-) they've explained each of their additional products I may or may not need, they've never made me feel like I've been pressure sold anything and that has made me feel quite warm towards this company and look forward to remaining with them for many years to come with this continued level of customer… Read Full Review

Autonetinsurance1's Response to sarahbriggs's Review

Written on: 16/01/2017

Hi,
Thank you very much for letting us know that how pleased you are with the service that you have received from Autonet. We are happy to hear how helpful our staff have been in assisting you.

If we can be of any further assistance, please let us know.

Kind regards

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