Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
3.9 / 5
796
76.6% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“The whole process was made very easy”

Written on: 02/09/2015 by jdavon (1 review written)

This is the first time I have used Autonet insurance group, however so far I am very pleased. The policy came in cheaper than my renewal with an alternative company and the entire process so far has been very easy. I liked the fact you could add on different items, such as tool cover and were able to make the policy unique to personal requirements. This was not something that I found possible with other insurers. The documents came through rapidly and everything is clearly explained. The… Read Full Review

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★★★★☆

“my van insurance”

Written on: 02/09/2015 by lenny14 (1 review written)

Very good price excellent on the phone i asked if they would ring me back and they did straigh away the only thing is I've paid £ 5 pounds for the paperwork to be sent to my home which I have not received yet… Read Full Review

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★★★★★

“Great customer service”

Written on: 02/09/2015 by Antwank271 (1 review written)

Dealing with your company for once was a strieght forward experience and would recommend your services every time many thanks … Read Full Review

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★★★★★

“Excellent service”

Written on: 01/09/2015 by Happyinsuree (1 review written)

Any dealings with Autonet have been dealt with superbly by various staff. Would highly recommend Autonet to family and friends… Read Full Review

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★★★★★

“Easy and professional ”

Written on: 01/09/2015 by Emiliano74 (1 review written)

Very professional service with an easy and pleasant transaction. I recommend Autonet to family and friends … Read Full Review

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★★★★★

“Great service”

Written on: 31/08/2015 by Superpokey77 (1 review written)

The gentleman i spoke to on the phone was awesome, he looked after me from the minute i got on the phone, trying to see where and how he could save me money, he is a good bloke and i have now been with Autonet for 5 years so its not just new customers they look after. If i was going to speak to someone on the phone it would be these guys, i mean, i phoned up to cancel and they were so helpful i stayed, now thats good customer service. they know their stuff, my car is my life and the price… Read Full Review

Autonetinsurance1's Response to Superpokey77's Review

Written on: 01/09/2015

Hi,
Thank you very much for being a loyal Autonet customer over the last 5 years and for letting us know how pleased you are with the service we have provided you.

Kind regards
Nicola

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★★★★★

“My Latest Review of autonet Insurance Group ”

Written on: 31/08/2015 by Ernesto477 (1 review written)

My car insurance renewal was during this month. I had been informed by autonet of this renewal within good time. I found their company to be the best deal on the market for me and my family, by a long way. The person I spoke with from the company was very capable, helpful and efficient. I could tell that my continued loyalty with the company was appreciated by them. They reviewed and updated my policy with a resume at the end of the call. All very clear with no ambiguity. I found the wind… Read Full Review

Autonetinsurance1's Comment

Written on: 01/09/2015

Hi,
Thank you very much for your continued custom and for your recommendation. We are pleased to hear how satisfied you are with Autonet.

Kind regards

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★★★★★

“Very helpful”

Written on: 31/08/2015 by Angelis8663 (1 review written)

When it came time to renew my car insurance with autonet I received a quote and I decided to shop around. I went back to autonet with the best quote I had and they matched it. The lady on the phone was really helpful and everything went really smoothly I would definetly recommend them… Read Full Review

Autonetinsurance1's Response to Angelis8663's Review

Written on: 01/09/2015

Hi,
Thank you very much for your recommendation and for letting us know how pleased you are with the helpful staff at Autonet.

Kind regards

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★★★★★

“Hastel free car insurance ”

Written on: 31/08/2015 by Robjohnson75 (1 review written)

Had a good car renewal. But had a better one off an other company. Autonet beat the other quote with one phone call . Great company Hastle free car insurance. With friendly customer care… Read Full Review

Autonetinsurance1's Response to Robjohnson75's Review

Written on: 01/09/2015

Hi,
Thank you very much for letting us know how pleased you are with the service you received from the friendly advisers at Autonet.

Kind regards

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★★★★★

“New car new insurance!”

Written on: 31/08/2015 by Wadei1945 (1 review written)

I found Autonet on the Internet and from the initial inquiry they were extremely helpful and not pushy. I needed to check certain details for the insurance and they were able to provide clear and concise information. I didn't have to wait long on the phone each time I rang from the quotation to confirming to proceed. The price I received was extremely competitive and there was various options of payment and a full explanation was given. The use of the online service for the certificate was… Read Full Review

Autonetinsurance1's Comment

Written on: 01/09/2015

Hi,
Thank you very much for your comments and for letting us know how pleased you are with the service you received from the helpful, friendly staff at Autonet.

Kind regards

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★★★★★

“Easy to use with realistic prices”

Written on: 31/08/2015 by Forsythoj316 (1 review written)

This has been the easiest car insurance set up I have every experienced. No please send a,b,c and d simply just enter your previous insurance policy details and they do the rest. Price also realistic in comparison and not sled to pay ridiculous 1st instalment as deposit… Read Full Review

Autonetinsurance1's Comment

Written on: 01/09/2015

Hi,
Thank you very much for letting us know how easy you found it to set up your insurance with Autonet. We are pleased to hear that you are happy with the price and the level of service that you received,

Kind regards

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★★★★★

“Best in Town”

Written on: 29/08/2015

Great price great cover and really helpful staff who don't keep you hanging on… Read Full Review

Autonetinsurance1's Comment

Written on: 01/09/2015

Hi,
Thank you for letting us know that you are pleased with the cover you purchased and the helpful staff at Autonet.

Kind regards

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★★★★☆

“Did the job”

Written on: 29/08/2015 by Addysont138 (1 review written)

From start to finish for my car insurance, i was treated politely and friendly by sales team. The spent the time to explain any questions and went through thoroughly what i was buying. In all a very pleasant experience compared to my last insurers… Read Full Review

Autonetinsurance1's Comment

Written on: 01/09/2015

Hi,
Thank you very much for taking the time to get in touch and let us know that you were happy with the helpful, thorough advisers at Autonet.

Kind regards

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★★☆☆☆

“poor renewal price, then hounded”

Written on: 29/08/2015 by Kaitlin95 (1 review written)

AutoNet kindly offered me an inflated renewal price approx £360 versus £220 with a quick search. Followed up by 6 text messages and several emails - maybe put more of your spend on lower premiums instead of spamming people?… Read Full Review

Autonetinsurance1's Comment

Written on: 01/09/2015

Hi,
Thank you for your comments.

At Autonet, we strive to provide competitive renewal premiums to our customers and are sorry to hear that on this occasion the renewal premium we offered was considerably more than the alternative quote you managed to obtain. If you have not yet taken out the alternative quote we would like to go over the information we currently hold on file for yourself to ensure the information is correct and to see if we can find you a better quotation. If you have already arranged cover elsewhere we very much thank you for your custom and hope you will try us again next year.

With regards to the sending of reminder emails and texts, we send these to our customers to ensure that customers are aware of their renewal date and have enough opportunity to consider their options. Please accept our apologies if you feel this contact was too much on this occasion.

If you would like us to contact you regarding your renewal premium, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details, we can locate your file.

Kind regards

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★★★★☆

“Car insurance”

Written on: 28/08/2015

Quick quote and did not change one gone via company website. Good price and emailed documentation quickly. Would recommend and would use again… Read Full Review

Autonetinsurance1's Comment

Written on: 28/08/2015

Hi,
Thank you very much for taking the time to get in touch and let us know that you are pleased with the service that you have received from Autonet. We are pleased to hear that you would recommend us.

Kind regards

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★★★★☆

“Customer Service ”

Written on: 27/08/2015 by Camille401 (1 review written)

Customer represenitive very helpful, explained various options. Also was happy to review alternative quotations I had obtained via gocompare that were Autonet products. I have been with Autonet for a good number of years and am very happy with the service and the policy I have. Many thanks… Read Full Review

Autonetinsurance1's Comment

Written on: 28/08/2015

Hi,
Thank you very much for your continued custom and for letting us know that you are happy with the service that you have received from Autonet.
Kind regards

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★★★★★

“New Household and Contents insurance”

Written on: 27/08/2015 by Jesse146 (1 review written)

I found the transaction very good, the person who advised informative and helpful. The whole process went very smoothly and quickly… Read Full Review

Autonetinsurance1's Comment

Written on: 27/08/2015

Hi,
Thank you very much for taking the time to get in touch and letting us know how easy you found it to deal with Autonet.

Kind regards

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★☆☆☆☆

“Shocking customer service ”

Written on: 27/08/2015 by Tobyi481 (1 review written)

Shocking customer service… Read Full Review

Autonetinsurance1's Comment

Written on: 27/08/2015

Hi,
I'm sorry to hear that you have not had a good experience with Autonet. We place a great deal of importance on the customer service that we provide and would like the opportunity to look into this for you.

If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details and a summary of the issue you experienced, we can locate your file and look into this.

Kind regards

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★★★★☆

“understanding, competative, proffestional ”

Written on: 27/08/2015 by NicolasOwen (1 review written)

was impressed with response & assistance by the staff, gave full details of the cover and costs with additional benefits etc available. friendly staff so felt at ease and had time to make sure all was explained in plain English… Read Full Review

Autonetinsurance1's Comment

Written on: 27/08/2015

Hi,
Thank you for letting us know that you were pleased with the service you received fro, the friendly staff at Autonet.

Kind regards

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★★★★★

“Good”

Written on: 26/08/2015 by PticaJS (1 review written)

Have been with them for 2 years with no problem. Today Ive asked for No Claims Bonus for different insurer. It meant to come within 24 hours but it came after ONLY 2HOURS… Read Full Review

Autonetinsurance1's Response to PticaJS's Review

Written on: 27/08/2015

Hi,
Thank you for taking the time to get in touch and let us know that you were pleased with the service that you received from Autonet.

Kind regards

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