Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★☆☆☆
2.0 / 5
25% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★☆☆

“great service but very pushy sales”

Written on: 26/11/2014 by stClay148 (1 review written)

The purchase of the insurance was good, customer service very good. The day after I recieve a call saying that they had this person on the line from the insurance who needs to speak to me, instant panic mode! Turns out he was trying to sell me the extras that I had not added onto the insurnace, the breakdown cover and the legal cover, I politely said no thank you, and he got quite aggressive, he replied well what are you planning on doing in the event of an accident, how would your family… Read Full Review

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★★★★☆

“Upselling”

Written on: 25/11/2014

Purchased the policy I required was very happy with doing all on line. Then a week or so later received a phone call trying to up - sell me things I didn't want or need. When trying to politely end this call the advisor was quite difficult to shake off. In the end I rudely advised him I was ending the call. I will continue with my years policy but will not use this company again… Read Full Review

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★☆☆☆☆

“what a joke”

Written on: 24/11/2014 by kwheatley (1 review written)

I would never use this company again they have no idea what they are doing and are very unprofessional each department has no idea what the other one is doing you are a joke!!!!!!!!!!!!!!!!!!… Read Full Review

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★★★★★

“Top Insurance Team”

Written on: 24/11/2014 by TheRealYidboy (1 review written)

Excellent service, I have already recommended them to a couple of friends and they are very happy with the customer services. The price was fantastic for the full cover. I will be using them again next year. I would strongly advise people to switch their insurance to AUTONET… Read Full Review

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★★★★★

“A very quick & smooth transaction”

Written on: 24/11/2014

Autonet staff were very friendly & helful indeed providing a very competetive rate for my car insurance & made the whole experience of buying insurance a pleasure… Read Full Review

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★★★☆☆

“Really easy to get cover. However it's a bit faffy...”

Written on: 24/11/2014 by ncBurke320 (1 review written)

Really easy to get cover. However it's a bit faffy having to get on the internet to sign up with the finance bit :/… Read Full Review

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★★★★★

“A Service others need to follow”

Written on: 23/11/2014 by SWPGeaphics (1 review written)

Renewing was so smooth and easy, and whats more the price went down… Read Full Review

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★★★★☆

“Good value for money”

Written on: 22/11/2014 by ngMcMahan197 (1 review written)

Easy to use website, good value cheap van insurance. Correspondence was quick and easy. The website was easy to use and navigate - did have an admin issue with ,issuing documents but issue was resolved in a quick and timely manner would recommend this company for van insurance. … Read Full Review

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★★★★★

“very competitive quote snd good vaule for money”

Written on: 21/11/2014 by jspeak (1 review written)

East To set up very competitive quote very happy customers would use again. We would definitely recommend to family and friends we are more than happy… Read Full Review

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★★★★★

“Fast quick and easy”

Written on: 20/11/2014 by Arielg146 (1 review written)

I selected autonetinsurance through the compare the market website, it was very easy to do. Autonets price was the best. Can't fault them at all… Read Full Review

Autonetinsurance1's Comment

Written on: 20/11/2014

Hi,
Thanks for letting us know that you found it easy to purchase your policy with Autonet.

Kind regards
Nicola

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★☆☆☆☆

“Cheap Insurance, Bad System”

Written on: 19/11/2014 by robbins89 (1 review written)

Auto Net usually provide the cheapest quotes for my commercial insurance. Thier staff have always been friendly & helpful. However, my gripe is when I moved house, I was required to send proof within 7 days of my change of address. Myself not being the most organised forgot about this whist under a stressful move & trying to start a business. They then cancelled the policy. I got a partial refund & was told I had to set up a new policy. To make matters worse, the new policy would have cost… Read Full Review

Autonetinsurance1's Response to robbins89's Review

Written on: 20/11/2014

Dear Sir/ Madam,
Thank you for your comments. I'm sorry to hear you are unhappy with the level of service that you have received from Autonet and the cancellation of your policy.

If you would like us to look into this further for you, please can you contact me on the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★★

“Very easy website and had no hassle at all...”

Written on: 19/11/2014 by Renem1972 (1 review written)

Very easy website and had no hassle at all transferring my insurance to them & was a lot cheaper than most other places… Read Full Review

Autonetinsurance1's Comment

Written on: 19/11/2014

Hi,
Thanks for letting us know about your positive experience with Autonet.

Kind regards
Nicola

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★★★★★

“auto van”

Written on: 15/11/2014

Pleased with the whole process very helpful friendly staff explained everything in full .I would and have recommended the service to family and friends. Much better price then other companies for same product… Read Full Review

Autonetinsurance1's Comment

Written on: 17/11/2014

Hi,
Thanks for the recommendation. I'm pleased to hear you werehappy with our prices and the staff that dealt with you.

Kind regards
Nicola

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★★★★★

“Amazingi insurance company ”

Written on: 12/11/2014 by DemetriusShaw (1 review written)

I'm not just saying this insurance company is best I've been with help full and when you renewed you insurance just sit back they do it for you with very good quotes cheep to insure I'll always stay with the as long as my insurance stays low..and would recommend friends family to ...and I'm saying it from heart and mind I glad there here for me as I am for them not to win money...thank you auto net insurance… Read Full Review

Autonetinsurance1's Comment

Written on: 17/11/2014

Hi,
Thank you for your positive comments about Autonet. I'm pleased to hear you are happy with the competitive prices and our staff.

Kind regards
Nicola

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★★★★☆

“Admin fee for change registration”

Written on: 10/11/2014 by rudenotto (1 review written)

Just wanted to let people know that Autonet charged me £15 admin fee for changing the registration on my car insurance. I think this is very reasonable. I read on this review site and also trust pilot that a lot of people were upset with admin fees charged by Autonet. It may depend on who the insurance is actually with as Autonet are only the broker. My insurance is with Royal and Sun Alliance. Overall, I am pleased with Autonet. Their quote was very competitive, I arranged everything online… Read Full Review

Autonetinsurance1's Response to rudenotto's Review

Written on: 17/11/2014

Hi,
Thanks for the comments you have left for Autonet. I'm pleased that you managed to change your registration easily.

Kind regards
Nicola

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★★★★★

“Easy peasy van insurance! Nice people, too!”

Written on: 10/11/2014 by MrsTulip (1 review written)

When I received this year's renewal for my VW van insurance I thought I'd check to see how much I was paying compared to other companies. Within a very short time I found Autonet and I also found that they would charge me almost £100 LESS than my current insurer. What's not to like? I spoke to Autonet on the phone, worked out the policy and it was done, just like that! If the renewal price is right next year, I'll be staying with Autonet… Read Full Review

Autonetinsurance1's Response to MrsTulip's Review

Written on: 17/11/2014

Hi,
Thanks for your positive comments about Autonet. I'm glad to hear you were pleased with the price of your insurance for your VW.

Kind regards
Nicola

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★★★★★

“Excellent service provider”

Written on: 10/11/2014 by Si_T-B (1 review written)

I use autonet for both Business and Personal Motor Insurance and find them to be extremely good on both service and cost… Read Full Review

Autonetinsurance1's Response to Si_T-B's Review

Written on: 17/11/2014

Hi,
Thanks for letting us know that you are happy with the service you have received from Autonet.

Kind regards
Nicola

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★★★★★

“First Class Service”

Written on: 07/11/2014 by byMatthews496 (1 review written)

this is the first time that I have used this company they came up on a comparison website there price was so low that I found it hard to trust so I phoned and it was true the agent checked all my information he was so helpful and I got a great deal will use again. only bad thing they say to ask for a call back they did a week after I had my new insurance… Read Full Review

Autonetinsurance1's Comment

Written on: 17/11/2014

Hi,
Thanks for lettingus know that you are happy with the staff and prices at Autonet. If there is anything further we canhelp with, please don't hesitate to get in touch, using the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★★

“Insurance at its best”

Written on: 07/11/2014 by Bradenn153 (1 review written)

Exelent quotation , Had no problems at any time, … Read Full Review

Autonetinsurance1's Comment

Written on: 17/11/2014

Hi,
Glad to hear you are pleased with the service from Autonet.

Kind regards
Nicola

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★★★★★

“charming-company All the best people”

Written on: 07/11/2014 by 317Dalrymple (1 review written)

very good and responsive People work Companies Companies in all the best that I have ever found i wish to work with this company for a long years… Read Full Review

Autonetinsurance1's Comment

Written on: 17/11/2014

Hi,
Thank you for the positive comments about Autonet and the staff you dealt with.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
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