Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★☆☆☆
2.4 / 5
38% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“better than most!”

Written on: 22/12/2014 by azReynolds10 (1 review written)

Easy to use, covered what I wanted but the best bit...they listened to me! Sounds easy yeah, well when you deal with sales people sometimes listening is NOT what they excel at. Will use again for sure, my only gripe was not confirming my previous renewal letter very quickly at all, resulting in me wondering if the price I was quoted would actually be the price I paid, sorted in the end, but would have expected a speedier response as it was all via email...but I am being picky!… Read Full Review

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★★★☆☆

“GAP Claim”

Written on: 20/12/2014 by c2bdf (1 review written)

My car was a total loss after an accident.I made a claim which was initially handled well and was told it would take a further ten working days for the claim to be settled through the underwriters.I am still waiting after four weeks.I have picked up my new car today and had to fund the deposit from elsewhere.Very disappointed… Read Full Review

Autonetinsurance1's Response to c2bdf's Review

Written on: 22/12/2014

Dear Sir/ Madam,
I'm sorry to hear about your accident. We do place a great deal of importance on customer service and would like to look into this for you. In order for us to do this, please can you contact me, using the email address at the top of our Review Centre page. If you could include, your name, address and contact details, that would be most useful.

Kind regards
Nicola

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★★★★★

“exelent...”

Written on: 19/12/2014 by iyMcLean108 (1 review written)

i would recoemend to all of my family and friends… Read Full Review

Autonetinsurance1's Comment

Written on: 19/12/2014

Hi,
Thanks for the recommendation for Autonet.

Kind regards
Nicola

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★★★★☆

“2nd year”

Written on: 19/12/2014 by DaphneMahoney (1 review written)

This is our second year and still pleased as punch. Would recommend to family and friends. … Read Full Review

Autonetinsurance1's Comment

Written on: 19/12/2014

Hi,
Thanks for the recommendation and for letting us know that you are pleased with Autonet.

Kind regards
Nicola

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★★★★★

“Very simple and very helpful friendly staff !”

Written on: 17/12/2014 by tedcampbell (1 review written)

One phone call and the whole matter dealt with efficiently and at a good price ! I would certainly recommend you to my friends !… Read Full Review

Autonetinsurance1's Response to tedcampbell's Review

Written on: 18/12/2014

Hi,
Thank you for the recommendation. I'm pleased to hear that you are happy with the service and the price from Autonet.
Thanks
Nicola

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★★★★★

“Easy cheap simple”

Written on: 16/12/2014 by Andrea747 (1 review written)

So easy to do online and by far the cheapest insurance online would certainly recommend to family and friends… Read Full Review

Autonetinsurance1's Response to Andrea747's Review

Written on: 18/12/2014

Hi,
Thank you for letting us know that you found it easy to purchase online and that you are happy with the price.

Kind regards
Nicola

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★★★★☆

“Quite helpfull”

Written on: 16/12/2014 by Barnettkf1967 (1 review written)

Quite helpful always felt there was more that could have been done. Not much human element to problems. always towed the company line… Read Full Review

Autonetinsurance1's Comment

Written on: 16/12/2014

Hi,
Thanks for your comments. If we can be of any further assistance, please don't hesitate to get in touch.
Kind regards
Nicola

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★★★★☆

“Fair good responsive ”

Written on: 16/12/2014 by Izayahd120 (1 review written)

Hi I hve been a client for several years. Very appreciated customerservices but only one put down they like to put up premiums when they want, but other than that they are a a problem free company, 7 out of 10… Read Full Review

Autonetinsurance1's Comment

Written on: 16/12/2014

Hi,
Thank you for being a loyal customer to Autonet and letting us know you appreciate the level of customer service provided to you.

Kind regards
Nicola

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★★★★★

“Good cover at an excellent price”

Written on: 14/12/2014 by under2flags (1 review written)

Got the same level of cover for 1/3 less than my renewal quote. Easy decision! Website was easy to follow and the cover and price were the same as had been listed on the price comparison website… Read Full Review

Autonetinsurance1's Response to under2flags's Review

Written on: 19/12/2014

Hi,
I'm pleased to hear that you were pleased with the price from Autonet and that you found our online process easy to use.

Kind regards
Nicola

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★★★★★

“All good. Nice and easy. ”

Written on: 14/12/2014 by jdGustafson261 (1 review written)

4 out 5 for everything… Read Full Review

Autonetinsurance1's Comment

Written on: 19/12/2014

Hi,
Thanks for your comment. If we can be of any further assistance, please don't hesitate to get in touch.

Kind regards
Nicola

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★★★★★

“Excellent service”

Written on: 13/12/2014 by Kassidyb439 (1 review written)

Very competitive prices compared to other insurance companies Easily to set up and documents sent quickly Friendly customer service and dealt within issues quickly Would highly recommend to family & friends… Read Full Review

Autonetinsurance1's Comment

Written on: 19/12/2014

Hi,
Thank you for the recommendation. I'm pleased to hear that you are satisfied with the price, efficient delivery of your documents and our helpful staff.

Kind regards
Nicola

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★★★★★

“brilliant so far!!”

Written on: 09/12/2014 by 0guest0 (1 review written)

Starting this insurance was very quick and easy. I got emails and text messages which really helped. All my documents were instantly sent to me so very convenient and happy. I haven't had to make any alterations yet so I do not know how this would but so far I am very happy… Read Full Review

Autonetinsurance1's Response to 0guest0's Review

Written on: 19/12/2014

Hi,
Thank you for letting us know that you are pleased with the insurance you purchased from Autonet and the communication you received from us.

Kind regards
Nicola

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★★★★☆

“new customer”

Written on: 09/12/2014 by meganbrooke (1 review written)

I am a new insurer and found this company offered the most competitive quote for my vehicle. I went through compare the meerkat search option and was able to purchase my policy quickly and easily. The paperwork arrived within a few days and I can recommend this insurer for family and friends… Read Full Review

Autonetinsurance1's Response to meganbrooke's Review

Written on: 09/12/2014

Hi,
Thank you for your comments. I'm pleased to hear that you are happy with the price and service you received from Autonet.

Thanks
Nicola

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★★★☆☆

“Very mixed”

Written on: 09/12/2014 by Dbcoles (1 review written)

I've been with autonet for van insurance for a number of years and I've Been over the moon , they've been faultless and was very happy but more recently took out public liability which I've had nothing but problems with. Even now they are taking twice the amount they should from my account with no contact,explanation or reason why and I'm fed up of phoning them. Apparently the motor and public liability insurances are handled by different departments. I would recommend the van/car insurance but… Read Full Review

Autonetinsurance1's Response to Dbcoles's Review

Written on: 09/12/2014

Dear Sir/ Madam,
Thank you for your comments. I'm glad to hear that you are have been happy with your van insurance with Autonet. However, I'm sorry to hear that you have had some problems with your Public Liability insurance. We do take this feedback seriously and would like to look into it for you. If you would like us to do this, please can you contact me, using the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★★

“Modern service”

Written on: 08/12/2014

I m happy with this modern way of car insurance service I had to do it on the internet & wouldn't go to your office… Read Full Review

Autonetinsurance1's Comment

Written on: 08/12/2014

Hi,
Thanks for letting us know that you were pleased with taking your insurance out via the internet.

Kind regards
Nicola

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★★★★☆

“Easy good staff”

Written on: 04/12/2014 by Cohen1945 (1 review written)

After a slow start due to the fact we had lived in Spain. Everyone and everything went well. Thank you … Read Full Review

Autonetinsurance1's Comment

Written on: 08/12/2014

Hi,
Thanks for letting us know things went well taking your insurance out with Autonet.

Thanks
Nicola

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★★★★★

“Good service”

Written on: 03/12/2014

Best price. Quick and easy to buy online. Had to call them with a minor query. Courteous, helpful, British call centre, sorted it out immediately. Well done… Read Full Review

Autonetinsurance1's Comment

Written on: 08/12/2014

Hi,
Thank you for letting us know you are happy with the price of your policy and your helpful staff.

Thanks
Nicola

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★★★★☆

“Cheap car insurance”

Written on: 03/12/2014 by Garza436 (1 review written)

Good easy to use site and value for money,would recommend to friends… Read Full Review

Autonetinsurance1's Comment

Written on: 08/12/2014

Hi,
I'm pleased to hear you were happy with using our website.

Thanks
Nicola

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★★★★★

“great service”

Written on: 01/12/2014

Everything went very smoothly i had a problem with my driving licence but you didnt make it a problem. when icalled the service centre the person i spoke to was extreamly helpful. The insurnce policy is very good value for money… Read Full Review

Autonetinsurance1's Comment

Written on: 01/12/2014

Hi,
Thanks for letting us know that you are pleased with the service you received and the price of your policy. I'm glad to hear that we were able to help you with your driving licence.

Kind regards
Nicola

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★★☆☆☆

“Good price, awful process”

Written on: 01/12/2014 by EllieGalloway (1 review written)

Although the insurance price quoted was indeed competitive, the process to accept the offer was painful, as the system would not let me purchase online, meaning i had to ring the call centre. Although the young lady was very helpful, she could see my quote but couldn't retrieve it, so had to run through the whole process again, and then she could not accept payment, so transferred me to the payment team, who ran through the whole process a 3rd time. And the, because I opted to pay monthly, I… Read Full Review

Autonetinsurance1's Comment

Written on: 01/12/2014

Dear Sir/ Madam,
Thanks you for your comments. We do offer the facility to pay online, although sometimes, we may need customers to call in and verify their details with us. Our payment team audit the policy while you are on the phone, with us and make sure that you are insured correctly. This protects you, the customer, but also helps us to reduce fraud across the industry too. When you pay monthly, an agreement is set up with our Finance Company. Our payment team explain this process and make sure that you understand the costs involved.

We do take customer feedback very seriously and if you would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page.

Kind regards
Nicola

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