Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★☆☆
2.8 / 5
48.9% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Best service ever”

Written on: 01/02/2015 by Halseyif466 (1 review written)

I was very impressed by the great customer service I received when I contactes Autonet for my car insurance Also I got the best price and value for money competed to many other insurance companies. I would definetly recommend Autonet… Read Full Review

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★★★★★

“Fabulous:-) lush, fab.”

Written on: 31/01/2015 by Duncan475 (1 review written)

My dealings with car insurance has been nothing but outstanding x every operator lwere so friendly happy to help with anything x. Alot of patience. Politeness and a happy dispostion x very happy to be with you, and to thank you x… Read Full Review

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★★★★☆

“car insurance ”

Written on: 31/01/2015 by 447Nash (1 review written)

Good price and service… Read Full Review

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★☆☆☆☆

“cancelled my insurance”

Written on: 31/01/2015

Autonet cancelled my insurance, they asked me for proof of address and proof of n.c.b, which I supplied, two weeks later they sent me an email at 9.42am and asked for proof of I.d before "mid day" whichvis rediculous even though I asked originally if they needed my license and they said no. They wanted me to set up a new policy and said "we wouldn't charge you". When I worked out a £100 was added they said its not us its the underwriter, they are very misleading beware!!!!… Read Full Review

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★★★★★

“Easy confident bargain”

Written on: 31/01/2015 by LillyMcMahon19 (1 review written)

I found that call waiting times were massively improved since last year and the people I spoke to were easy going and took care of any queries I had promtly. Over all a great service and most of all it was easy… Read Full Review

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★★★☆☆

“renewel quote ??”

Written on: 30/01/2015

I have given a 3* rating because when I received the renewal quote from you after last years policy with you , the best price you had researched for me was over '£700' ??? which was not only over £200 more than last years ? but as soon as I went on the compare sites , the first quote was one of yours at under '£400'??? wasn't impressed at all ? So I nearly didn't go with u this time because of that ? only the good deal I researched saved you .But sorry don't like your crafty tactics at… Read Full Review

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★★★★☆

“I. Have. Help with my insurance. but have e mailed....”

Written on: 30/01/2015 by Phoenix320 (1 review written)

I. Have. Help with my insurance. but have e mailed. Twice. About swapping my insurance. as someone hit my car the weekend, but to no reply. The. Staff are so friendly and very understanding, they go outside the box for you. I would however liked an email reply as i have no voice at the momment… Read Full Review

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★☆☆☆☆

“Poor communication ”

Written on: 29/01/2015 by c1997 (1 review written)

When you are taking out a policy, they cannot ring you and talk to you enough. When it comes to renewing your policy all you get is an email and an assumption that you have seen it. I do not think that with the changes they have made to my policies without any discussion as good value for money… Read Full Review

Autonetinsurance1's Response to c1997's Review

Written on: 30/01/2015

Dear Sir/ Madam,
Thank you for your comments in relation to Autonet.

Prior to the renewal of a policy we send all customers a renewal notice by post, we also send emails to customers to remind them that their policy is due for renewal. When a policy is due for renewal we search our panel of insurers to ensure we offer the best price we can whilst ensuring the cover provided is comparable to what was provided in the previous year.

We are more than happy to discuss your renewal over the phone therefore should you wish to do so please can you provide me with your contact details and I will arrange for someone to call you back. You can reach me by using the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★★

“Superb service and value”

Written on: 28/01/2015 by EllaDouglas (1 review written)

The best value and service in all of the stages for setting up an insurance i have ever known in 30 years of insuring all types of vehicles… Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi,
Thanks for letting us know that you are happy with the value and service your received from Autonet.
Kind regards
Nicola

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★★★★★

“very easy to set-up and get started.”

Written on: 28/01/2015 by 395Peters (1 review written)

Very straightforward to arrange insurance with autonet and easy range of options to choose. Highly recommended! … Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi,
Thank you for the recommendation. I'm pleased to hear that you found it easy dealing with Autonet.

Kind regards
Nicola

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★★★★★

“Affordable and comprehensive van Insurance”

Written on: 28/01/2015 by Churchot273 (1 review written)

I have had my van insured with autonet since I bought it and I have been very satisfied with them. Their communication in terms of confirmation of payment and advice of renewal date is excelant. I have been impreesed with their value for money policies… Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi,
Thank you for your continued customer and for letting us know how pleased you are with the communication and value for money from Autonet.

Kind regards
Nicola

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★★★★☆

“Price competitive”

Written on: 28/01/2015 by O'Connell267 (1 review written)

Found that Autonet was significantly cheaper than others. The only aspect I didn't like was the post-contract call to sell me legal insurance...it was all very suspicious and I was told that I had to be put through to someone else. Please be honest with your calls and I'll give you an honest response. No thanks… Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi
Thank you for purchasing with Autonet and for your comments. I'm pleased to hear that you were happy with the price

After a policy is purchased, we often make a courtesy call to check whether other products, such as Motor Legal Protection are required. We do this to ensure that customers have the right cover for their needs.

If we can be of any further assistance, please let us know.

Kind regards
Nicola

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★★★★★

“very happy customers”

Written on: 27/01/2015 by danieljameskey (1 review written)

Very happy customers. Happy with the staff and quality for the response of emails and calls. That happy that I have 2 cars insuranced with Autonet. 2 great policy's with aviva. And this in the second year with you guys. So thank you very much… Read Full Review

Autonetinsurance1's Response to danieljameskey's Review

Written on: 28/01/2015

Hi,
Thank you very much for letting us know that you are happy with our staff and the quality of service that you have received from Autonet.

Kind regards
Nicola

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★★★★★

“Do somthing that is not time wasting.”

Written on: 27/01/2015 by icequeen1531 (1 review written)

fast, efficient and friendly staff. The process was over before it began, no time wasting, easy to follow instructions. I would recommend this company anytime… Read Full Review

Autonetinsurance1's Response to icequeen1531's Review

Written on: 28/01/2015

Hi,
Thanks for the recommendation for Autonet and letting us know that you are pleased with our efficient service.

Kind regards
Nicola

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★☆☆☆☆

“WAISTING TIME”

Written on: 27/01/2015 by Davidson30 (1 review written)

KEEP YOU CUSTOMERS ON THE PHONE HOURS AND THEN THEY SAING THAT WE WILL CALL AGAIN WHICH IS NEVER HAPPENED , BAD ATTITUDE TO SOME OF THE ADVISORS AND MAKE YOU FEEL LIKE YOU ARE RUBBISH… Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi,
I'm sorry to hear that you are not happy with the service that you received from Autonet. We do take customer feedback very seriously and would like to look into this for you.

If you'd like us to do this, please can you contact me, using the email address at the top of our Review Centre page.

Kind regards
Nicola

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Viv1A1's Comment

Written on: 30/01/2015

thanks for review i shop somewhere else

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★★★★★

“Competitive and efficient”

Written on: 27/01/2015 by lsjrg03 (2 reviews written)

Great price and simple, efficient service. All documentation and processes dealt with on-line, and kept up to date by text… Read Full Review

Autonetinsurance1's Response to lsjrg03's Review

Written on: 27/01/2015

Hi,
Thank you for letting us know that you are happy with the efficient service that you received from Autonet.

Kind regards
Nicola

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★★★★★

“Value for money”

Written on: 27/01/2015 by JaxsonSpencer (1 review written)

Most easiest insurance policy I have ever completed, Straightforward, simplistic, very helpful, great communication, documents available on line someone on the telephone not some machine chatting away, no sales pressure felt completely relaxed with the complete process. But most if all very very competitive, monthly payments if required, low depost . … Read Full Review

Autonetinsurance1's Comment

Written on: 27/01/2015

Hi,
Thank you for your comments. I'm pleased to hear that you were satisfied with the overall service and price that you received from Autonet.

Kind regards
Nicola

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★★★★★

“Thank you lower renewal few, happy days”

Written on: 26/01/2015 by Bakerbaker (1 review written)

Every year we renew our insurance, every year if we are careful drivers we would like it cheaper than before , well this year auto net were bang on the money , when ever you see automatic renewal emails you panic...... Hang on wait a minute lol imagine my surprise when I hurriedly opened that email expecting phone calls and comparing quotes ,it's said renewal £300 fully comp, so I just smiled and let nature take its coarse thank you auto net insurance......... Believe me when I say in 26 years… Read Full Review

Autonetinsurance1's Response to Bakerbaker's Review

Written on: 27/01/2015

Hi,
Thank you for your custom and for letting us know that you are pleased with the price from Autonet and with our automatic renewal service.

Kind regards
Nicola

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★☆☆☆☆

“avoid at all cost”

Written on: 26/01/2015 by Marcin_Sadowski (1 review written)

if you need car insurance, choose a proper company, not that autonet, it looks like a sham, if you buy car insurance from that "company" you gonna lose: 1. patience (takes ages to know your insurance number) 2. time (takes ages to communicate with them via online chat) 3. money (fees gonna shoot you). they are first to take your money, but if you want to know anything of them about your policy they have tens of excuses: "system is down", "takes some time to update". Pay even twice more, but… Read Full Review

Autonetinsurance1's Response to Marcin_Sadowski's Review

Written on: 29/01/2015

Hi,
Thank you for your comments about Autonet. We take customer feedback very seruiously and will look into your comments.

I believe that you have all of the information that you require for your policy, but if we can be of further assistance, please let us know.

Kind regards
Nicola

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Marcin_Sadowski's reply to Autonetinsurance1's Comment

Written on: 30/01/2015

Spend more time on improving the quality of service, please, than taking care of a positive PR on the Web...

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★★★★★

“such an easy change over!”

Written on: 25/01/2015 by John0652 (1 review written)

I have just renewed my insurance with autonet and couldn't believe how easy and simple it was to change over I have been with my last insurance for nine years so was a bit dubious about changing but your prices couldn't even get close to yours I saved my self £60! And it was so simple to do online I should of done it sooner! Thanks… Read Full Review

Autonetinsurance1's Response to John0652's Review

Written on: 26/01/2015

Hi,
I'm pleased to hear that you found it simple to switch to Autonet and that you are happy with the price you paid.

Kind regards
Nicola

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