Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★☆☆
3.4 / 5
385
63.4% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Got a Great deal on my Car insurance! Good customer...”

Written on: 27/04/2015 by Thomsonlo429 (1 review written)

Got a Great deal on my Car insurance! Good customer Service. Happy with the service i recieved… Read Full Review

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★★★★★

“Having used other insurance companies before and...”

Written on: 27/04/2015

Having used other insurance companies before and paying perhaps slightly lower premiums I'd got to the end of my tether with not being able to communicate directly with somebody on the telephone. The years my lady I spoke with was knowledgable, polite and committed to win my business. She explained everything thoroughly and couldn't help enough. When I had an issue over a renewal she very kindly sorted the aforementioned issue within minutes, at no point on the conversation did I feel that it… Read Full Review

Autonetinsurance1's Comment

Written on: 27/04/2015

Hi,
Thank you for your comments and letting us know how pleased you are with the service that you received from Autonet.

Kind regards

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★★★★★

“very friendly and easy and would certainly recommend !”

Written on: 27/04/2015 by prawn666 (1 review written)

Deal with problem insurance (refused,banned,convictions,etc )or big vehicle's very friendly and excellent customer service i would highly recommend them xxxxx :-)… Read Full Review

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★☆☆☆☆

“Rubbish communication coupled with Sell sell sell approach”

Written on: 26/04/2015

What did I like ? absolutely nothing. Would rather not give you a star at all but 0 stars was not an option on this form 1. insurance quote obtained ok. Phoned back to take it up, phone call handled by 3 different people all asking same questions from scratch. Last one said quotation had been filled in wrongly so new rate was £60 more - been had over a barrel. 2. Each person tries to sell other policies (house, indemnity etc) - had enough of being asked. No-one looks at the information you… Read Full Review

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★☆☆☆☆

“Auto renewed ”

Written on: 26/04/2015 by Lynne86 (1 review written)

Dear Mr Donaldson By all means I will write a review but I must warn you that it's not very favourable. I didn't renew my car insurance with your company, I actually cancelled the policy twice. My insurance was due to expire with Autonet at midnight 9 April. I sent a letter on the 23rd March to cancel the policy as i didn't want to renew. April the 9th I received email from Autonet informing me that policy would renew on the 10th April. I then rang Autonet immediately as I had already… Read Full Review

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★★★★☆

“Car insurance”

Written on: 24/04/2015 by Lisanic46 (1 review written)

Took out car insurance through compare the market. Easy to do only problem was they couldn't give the new business price on my renewal so had to set up as a new customer… Read Full Review

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★☆☆☆☆

“Incompetent doesn't come close”

Written on: 24/04/2015 by BrinnyBiker (9 reviews written)

Insurance renewal time for my van and for my sins I chose to place my renewal with this broker. That was a big mistake. Despite providing all the information on the form their first e-mail wasn't one of welcome, here are your documents, oh no, it said we are cancelling your policy in 14 days time. No explanation provided, just the bare cancellation notice. So I have to ring them and I was told I must provide an additional raft of details. OK I thought, I don't mind that so I e-mailed the entire… Read Full Review

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★★★★★

“Easy, Reasonable, Quality”

Written on: 24/04/2015 by Roche118 (1 review written)

Thanks to Autonet for making my car insurance an easy, simple, process. The prices are very reasonable and they are good competition for other insurers… Read Full Review

Autonetinsurance1's Comment

Written on: 24/04/2015

Hu,
Thank you for letting us know that you are happy with the simple process and competitive price you received from Autonet.

Kind regards
Nicola

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★★★★☆

“Great value insurance”

Written on: 23/04/2015 by Rooney458 (1 review written)

I found Autonet insurance online and was very impressed with the price and how easy it was to sort out. I was particularly pleased with the confirmation emails and the fact that they contained names and photos of the member of staff dealing with my policy. It made me feel like they would deal with me as a person not just a name on a policy and that getting it right was important to them. I did however find it unusual that I was asked for mine and my husband (additional driver)'s driving… Read Full Review

Autonetinsurance1's Comment

Written on: 24/04/2015

Hi,
Thank you for your comments about Autonet, We are pleased to hear that you were happy with the price and ease of setting up the policy.

In terms of our requests for your driving licences; we do this to help reduce fraud across the industry, which in turn, helps us to provide competitive products to the market place . Thank you for sending these and copies of your no claims to us.

Kind regards
Nicola

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★★★★☆

“Car insurance”

Written on: 23/04/2015 by 96Edwards (1 review written)

The only issue I had was that the telephone number is expensive when phoning customer service. … Read Full Review

Autonetinsurance1's Comment

Written on: 23/04/2015

Hi,
Thank you for your feedback.

Just to let you know, we do offer a free web-chat service as an alternative to our call centre.

Kind regards
Nicola

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★★★★★

“Fast, effective service”

Written on: 23/04/2015 by Hannany475 (1 review written)

I have renewed my insurance with autonet insurance again.. because they have offered a fast and efficient service. A simple phone call, a review of the quote (which was very competitive) and it was job done! I have already recommended Autonet to friends, and will continue to recommend to anyone looking for car insurance. Keep up the good work Autonet!… Read Full Review

Autonetinsurance1's Comment

Written on: 23/04/2015

Hi,
Thank you for your continued customer and recommendation. We are pleased to hear that you are happy with the price and service that you received from Autonet.

Kind regards
Nicola

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★★★★★

“review for my car insurance”

Written on: 21/04/2015 by heKoch157 (1 review written)

only problem was I got my reminder to late I had to ring to review my insurance spoke to a very nice young man very helpful… Read Full Review

Autonetinsurance1's Comment

Written on: 21/04/2015

Hi,
Thank you for your comments.

Just to let you know, we send our renewal invites out approximately two weeks before renewal.

We are pleased to hear that you are happy with the service you received from our helpful staff member.

Kind regards
Nicola

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★★★★★

“absolute excellent customer service”

Written on: 20/04/2015 by Kayla221 (1 review written)

Absolute oustanding company with brilliant customer service agents got me a quote that literally had me dropping to the floor would highly recommend and definitely using in the future A*****, i got everything i need for my policy at a price i couldnt believe… Read Full Review

Autonetinsurance1's Comment

Written on: 21/04/2015

Hi,
Thank you for letting us know how pleased you are with the service and price that you received from Autonet.

Kind regards
Nicola

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★★★★★

“renewing is easy ”

Written on: 20/04/2015 by MalachiRhodes (1 review written)

This is the second year I have been with autonet. Found them at a very competitive pricE first time around. Straightforward to re-new. Good communication in the set up of new policy… Read Full Review

Autonetinsurance1's Comment

Written on: 21/04/2015

Hi,
Thank you for your continued custom and for letting us know how pleased you are with the prove, ease of renewing and the communication from Autonet.

Kind regards
Nicola

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★★★★★

“Very sastisfied with the company's service I have used...”

Written on: 20/04/2015 by Luna69 (1 review written)

Very sastisfied with the company's service I have used them for the last 2 years And have steady recommended them to a colleague… Read Full Review

Autonetinsurance1's Comment

Written on: 21/04/2015

Hi,
Thank you for your recommendation and your continued custom. We are pleased to hear that you are satisfied with Autonet.

Kind regards
Nicola

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★★★★☆

“Good insurance company happy with service”

Written on: 20/04/2015 by Mas01 (1 review written)

Happy with insurance company polite staff, can't ask for more. Autonet found me a very competitive quote with good excess. Very happy… Read Full Review

Autonetinsurance1's Response to Mas01's Review

Written on: 20/04/2015

Hi,
Thank you for your comments about Autonet and letting us know that you are pleased with the quote you were given and our polite staff.

Kind regards
Nicola

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★★★★★

“good easy deal”

Written on: 20/04/2015 by Ali360 (1 review written)

all good pleasant transaction will try first next time… Read Full Review

Autonetinsurance1's Comment

Written on: 20/04/2015

Hi,
Thank you for letting us know that you are pleased with your transaction with Autonet.

Kind regards
Nicola

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★★★★★

“Auto net provided a great service at a good price. ”

Written on: 20/04/2015 by Collierwx1971 (1 review written)

Auto net provided a great service at a good price… Read Full Review

Autonetinsurance1's Comment

Written on: 20/04/2015

Hi,
Thanks for letting us know that you were happy with the service and price from Autonet.

Kind regards
Nicola

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★★★★★

“Cheaper than esure ”

Written on: 20/04/2015 by Brown1957 (1 review written)

Process was very simple and straightforward. Needed to organise quickly as esure don't cover vans so I needed to switch the insurance company not just the vehicle. Just what I needed. Cost was actually less than esure cover on KA car!… Read Full Review

Autonetinsurance1's Comment

Written on: 20/04/2015

Hi,
Thank you for your comments and letting us know that you were happy with the process and price from Autonet.

Kind regards
Nicola

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★★★☆☆

“Not posting/emailing receipt”

Written on: 19/04/2015 by Roda86 (1 review written)

Everything great but after I paid the years payment, I have to call three times to ask for proof of payment so I could claim the amount from my company. It was finally posted. All got sorted in the end… Read Full Review

Autonetinsurance1's Response to Roda86's Review

Written on: 20/04/2015

Hi,
Thank you for letting us know about your experience with Autonet. I'm pleased to hear you have your receipt of payment now.

If we can be of any further assistance, please let us know.

Kind regards
Nicola

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