Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★☆☆
3.4 / 5
373
63% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“review for my car insurance”

Written on: 21/04/2015 by heKoch157 (1 review written)

only problem was I got my reminder to late I had to ring to review my insurance spoke to a very nice young man very helpful… Read Full Review

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★★★★★

“absolute excellent customer service”

Written on: 20/04/2015 by Kayla221 (1 review written)

Absolute oustanding company with brilliant customer service agents got me a quote that literally had me dropping to the floor would highly recommend and definitely using in the future A*****, i got everything i need for my policy at a price i couldnt believe… Read Full Review

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★★★★★

“renewing is easy ”

Written on: 20/04/2015 by MalachiRhodes (1 review written)

This is the second year I have been with autonet. Found them at a very competitive pricE first time around. Straightforward to re-new. Good communication in the set up of new policy… Read Full Review

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★★★★★

“Very sastisfied with the company's service I have used...”

Written on: 20/04/2015 by Luna69 (1 review written)

Very sastisfied with the company's service I have used them for the last 2 years And have steady recommended them to a colleague… Read Full Review

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★★★★☆

“Good insurance company happy with service”

Written on: 20/04/2015 by Mas01 (1 review written)

Happy with insurance company polite staff, can't ask for more. Autonet found me a very competitive quote with good excess. Very happy… Read Full Review

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★★★★★

“good easy deal”

Written on: 20/04/2015 by Ali360 (1 review written)

all good pleasant transaction will try first next time… Read Full Review

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★★★★★

“Auto net provided a great service at a good price. ”

Written on: 20/04/2015 by Collierwx1971 (1 review written)

Auto net provided a great service at a good price… Read Full Review

Autonetinsurance1's Comment

Written on: 20/04/2015

Hi,
Thanks for letting us know that you were happy with the service and price from Autonet.

Kind regards
Nicola

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★★★★★

“Cheaper than esure ”

Written on: 20/04/2015 by Brown1957 (1 review written)

Process was very simple and straightforward. Needed to organise quickly as esure don't cover vans so I needed to switch the insurance company not just the vehicle. Just what I needed. Cost was actually less than esure cover on KA car!… Read Full Review

Autonetinsurance1's Comment

Written on: 20/04/2015

Hi,
Thank you for your comments and letting us know that you were happy with the process and price from Autonet.

Kind regards
Nicola

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★★★☆☆

“Not posting/emailing receipt”

Written on: 19/04/2015 by Roda86 (1 review written)

Everything great but after I paid the years payment, I have to call three times to ask for proof of payment so I could claim the amount from my company. It was finally posted. All got sorted in the end… Read Full Review

Autonetinsurance1's Response to Roda86's Review

Written on: 20/04/2015

Hi,
Thank you for letting us know about your experience with Autonet. I'm pleased to hear you have your receipt of payment now.

If we can be of any further assistance, please let us know.

Kind regards
Nicola

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★★★★★

“No Fuss Car Insurance”

Written on: 19/04/2015 by Doyle343 (1 review written)

I had excellent service and advice fromt he Autonet team, they dealt with my new car insurance getting me the best deal. I was happy with the no fuss approach letting them do all the hard work! I would recommend this insurance group to all of my friends and family after using them for the past five years. If I was unsure of any questions they were happy to help me locate the relevant information to ensure all my details were correct… Read Full Review

Autonetinsurance1's Comment

Written on: 20/04/2015

Hi,
Thank you for your continued custom and recommendation. I'm pleased to hear that our staff were able to help.

Kind regards
Nicola

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★★☆☆☆

“Communication”

Written on: 19/04/2015 by AndreaPruitt (1 review written)

Poor communication. Do not respond to emails although they promise to respond in 5 working days, this is not the case. All I want is a receipt, why don't they send this with the documentation… Read Full Review

Autonetinsurance1's Comment

Written on: 20/04/2015

Hi,
Thank you for your comments.

If you would like me to look into this for your and arrange a receipt, please can you contact me by using the email address at the top of our Review Centre page. If you include your contact details, I will be able to locate your file.

Kind regards
Nicola

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★★★★☆

“The Insurance to get”

Written on: 18/04/2015 by tzHowell69 (1 review written)

The Autonet group are great… Read Full Review

Autonetinsurance1's Comment

Written on: 20/04/2015

Hi,
Thanks for letting us know that you are pleased with Autonet.

Kind regards
Nicola

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★★★★☆

“After initial frustration and confusion trying to...”

Written on: 17/04/2015 by Alondra20 (1 review written)

After initial frustration and confusion trying to supply NCD proof via email, all is now fine. Nice telephone customer service.. but would like an 01 , 02, or 03 number ..not 0844… Read Full Review

Autonetinsurance1's Comment

Written on: 20/04/2015

Hi,
Thank you for letting us know that you are pleased with the service from Autonet and that you have now supplied your NCD proof to us.

Just to let you know, we do offer a free web-chat service as an alternative to our phone number.

Kind regards
Nicola

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★☆☆☆☆

“THAY WILL TRY TO CANCEL IT TO MAKE MONEY”

Written on: 17/04/2015 by PaulHogarth (1 review written)

After having all my documents they kept sending emails to cancel my insurance which they admit were in error then they cancelled it . Then charged me and gave me no alternative but to use them again. Day light robbery. … Read Full Review

Autonetinsurance1's Response to PaulHogarth's Review

Written on: 20/04/2015

Hi,
Thank you for your comments.

I'm sorry to hear there were some issues with your policy. We'd like to look into this for you. To enable us to so this, please could you get in touch by using the email address at the top of our Review Centre page, If you include your contact details, I will be able to locate your file.

Kind regards
Nicola

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★☆☆☆☆

“stalked by you”

Written on: 17/04/2015 by Nicdee1 (1 review written)

I had a telephone conversation following a renewal letter through the post, I confirmed that I would renew myself online - this was middle of March, I had until end of March. I was then hounded daily by telephone calls, messages and another reminder renewal letter. Purely harassment and you undo all the hard work that you put in by giving good initial service, good prices etc. I am a former employee and I wish that someone would sort this out. I purchased with you as I was happy to, but I… Read Full Review

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★★★★★

“Awesome insurers!!!”

Written on: 17/04/2015 by Tez112 (1 review written)

Very pleased with autonet,they are extremely helpful,pleasant on the phone and overall awesome to deal with. I would highly recommend to anyone!!!!… Read Full Review

Autonetinsurance1's Response to Tez112's Review

Written on: 17/04/2015

Hi,
Thank you for your recommendation and for letting us know that you are happy with the helpful staff at Autonet.

Kind regards
Nicola

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★★★★☆

“Good”

Written on: 17/04/2015 by Harry46 (1 review written)

When I changed my car Autonet did well in providing a new policy and allowing the refund from the previous policy to offset the premium, the new quote was not the best but reasonable. My only complain is that the phone call cost me nearly £5!… Read Full Review

Autonetinsurance1's Comment

Written on: 17/04/2015

Hi,
Thank you for letting us know about your experience with Autonet.

Just to let you know that we do offer a free web-chat service as well as our call-centre.

If we can be of any further assistance, please don't hesitate to get in touch.

Kind regards
Nicola

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★★★★★

“Happy, happy , happy”

Written on: 15/04/2015 by Aidanq19 (1 review written)

I have been with auto net for a couple of years now and love how easy and accommodating the staff are. Although this year I received cheaper quotes from other companies they were very helpful in getting me a reduced premium. When having to call I didn't have to wait long before talking to a member of staff. The staff member was very professional and extreamly helpful. I have never had any problems at all from them and was quite relieved they were able to help with a cheaper deal. Happy customer… Read Full Review

Autonetinsurance1's Comment

Written on: 17/04/2015

Hi,
Thank you for your continued custom and letting us know you were happy with the service you received from Autonet. As a broker, we will always look to provide most competitive premium we can to our customers.

Kind regards
Nicola

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★★★★★

“Easy to deal with, excellent!”

Written on: 15/04/2015 by Houstonmv45 (1 review written)

Really nice people, friendly and answered all the questions I had. Highly recommended. … Read Full Review

Autonetinsurance1's Comment

Written on: 17/04/2015

Hi,
Thank you for your recommendation and letting us know that our helpful, friendly staff were able to answer your questions.

Kind regards
Nicola

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★★★★☆

“Everything I need a great price.”

Written on: 15/04/2015 by Hallieh95 (1 review written)

The website was easy to use, every step was clear and concise. I was able to purchase exactly the kind of insurance I wanted at a very reasonable price. The delivery of my documents was also very quick, even though it was a Bank Holiday week. I would prefer cheaper installments over the full 12 months and some of the costs are high for example if the direct debit fails… Read Full Review

Autonetinsurance1's Comment

Written on: 17/04/2015

Hi,
Thank you for letting us know that you were happy with the insurance that you purchased from Autonet.

Kind regards
Nicola

Reply to this comment
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