Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★☆☆
3.0 / 5
54.2% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Smooth transaction”

Written on: 26/02/2015

Autonet Insurance services proved to be a professionally run service with a 100% interest in providing me with the best motor policy that suited me, at the very best competitive price. I couldnt find the same policy anywhere anywhere else, so all in all I'm very happy with their services, a quick,efficient good deal. Thank you… Read Full Review

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★★★★★

“TOP CLASS INSURER”

Written on: 26/02/2015

WHEN I CONTACTED THE COMPANY THE STAFF WERE VERY POLITE AND FRIENDLY AND HELPED TO ARRANGE MY INSURANCE IN A CARING, STRAIGHT FORWARD WAY. EVERYTHING WAS EXPLAINED FULLY AND IN TERMS I WOULD UNDERSTAND. THE SAVING THAT I HAVE MADE IS FANTASTIC AND THE COVER IS IDENTICAL TO MY PREVIOUS INSURER. WOULD HIGHLY RECOMMEND THIS COMPANY… Read Full Review

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★★★★★

“Very good company”

Written on: 25/02/2015 by MalakaiMunoz487 (1 review written)

Perfect deal and easy to understand all the details Thank you… Read Full Review

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★★★★★

“It was so easy to insure my car”

Written on: 24/02/2015 by Fitzgeraldfw114 (1 review written)

The process of insuring my car through autonet was so simple and quick. It only took me 5 minutes to give my particular details and answer the necessary questions. The operator was really friendly and knowledgeable about their insurance products and was able to suggest which plan suited our requirements. I would definitely recommend autonet to friends and family… Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for your recommendation and for letting us know that you are happy with the service that you have received from Autonet.

Kind regards
Nicola

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★★★☆☆

“GOOD CUSTOMER RELAIONS”

Written on: 24/02/2015 by Davidson189 (1 review written)

I have been with Autonet for many years i found them to be helpful at all times all my questions were answered efficently.I have been insuered for a work vehicle and a private vehicle and never had any problems .Would reccomend to friends and family… Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for your recommendation and for your continued custom with Autonet. I'm pleased to hear that you are happy with the service you have received.

Kind regards
Nicola

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★☆☆☆☆

“AVOID!”

Written on: 24/02/2015 by winiar-p (1 review written)

When quoted via comparison website the quote changed from around £370 to around £900 as car was in the company name. Up to that point after typing all the details was showing cheaper quote. Anyway as this was Friday evening and car was due to be picked up from local Honda garage unexpected next day as we have received good news that it was delivered earlier I have decided to put it thru for a month or 2 and then add it in to our existing company fleet policy. When asked to cancel I was given… Read Full Review

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★☆☆☆☆

“false insurance payout, setting up unauthorised contract”

Written on: 24/02/2015 by shadyinsurance (1 review written)

1.false insurance payout for 10.000, 6 month later m.i.b tell me there' been no payout. 2.Changed new policy cost from agreed 200 to no nothing about 300, and when query told in fact it' 480 per month 3, breaking terms and agreement , can you do that 4, complete ignorance and threats to cancel insurance, due to there mishandling of the case. 5.my insurance has jumped from 100 pound per month to 480 per month 6.when I asked them to protect my n, c, b they talked me out of it, and was told they… Read Full Review

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★★★★☆

“hassle free”

Written on: 24/02/2015 by McClearymj266 (1 review written)

This insurer has been in the top three quote for the last couple of year's Also there I've had no hard sell to take out extras on the policy's i have running with them on both my family car and my van last year we had an unfortunate year we had to claim for two bumps one of which was my own fault . the other was a none fault claim and both were dealt with quickly and hassle free this years car insurance came and the quote was still reasonable , hence the reason we stay with autonet … Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for your continued custom and for letting us know that you are happy with the price and service that you received from Autonet.

Kind regards
Nicola

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★★★★☆

“Cheapest quote i could find for my Van”

Written on: 24/02/2015 by Michealf1967 (1 review written)

As the title says really, also good because you can view your documents online once you have made your account. … Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for your comments about Autonet and for letting us know that you are happy with the price and our facilities online.

Kind regards
Nicola

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★★★★★

“No hassle renewal - super quick and easy”

Written on: 23/02/2015 by Miller269 (1 review written)

I was pleased with my renewal when it came through the post but decided to check online to see whether I was still getting a good deal from Autonet. I was really surprised to find that they were the cheapest by £60, was well pleased and renewed with Autonet the same day. It was super quick and easy..... Thankyou :-)… Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for letting us know that you were happy with your renewal price and that you found it quick and easy to renew your policy with Autonet.

Kind regards
Nicola

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★★★★★

“Best Customer Service”

Written on: 23/02/2015 by Hana39 (1 review written)

I am with Autonet from 2 years, I was going to change my insurance company comparing the market but when I called Autonet they have not only tried to match the price but assure me the service they have delivered so far and extra add ons i.e: breakdown cover, curtsy car etc. I spoke to Adam and he has not only renewed my insurance but also called me 3 times to recheck all the details in my convenient time. Finally the treated us with gadget Insurance to all existing client which is great… Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for your comments about Autonet and for letting us know that you are happy with the service, price and add-ons that you have purchased.

Kind regards
Nicola

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★★★★★

“staff always happy to help,offering competative rates”

Written on: 19/02/2015 by Dawson273 (1 review written)

I asked for my reminder to be checked as it had gone up in price,they managed to get a cheaper quote,include tools insurance for the same as I had paid in the previous year,I had to have a windscreen chip fixed & they could not be more helpful.I have recommended to a few friends who have taken up cover through autonet… Read Full Review

Autonetinsurance1's Comment

Written on: 20/02/2015

Hi,
Thank you for your continued custom, your recommendations and for letting us know that you are pleased with the service you have received from Autonet.

Kind regards
Nicola

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★★★★☆

“Fast and convenient ”

Written on: 17/02/2015 by Bain46 (1 review written)

I'm happy overall , was fast , cheap and practical . I had some issues making the payment as the site gave me error when processing the payment and I had to call which I did find frustrating but I'm ok now thank you… Read Full Review

Autonetinsurance1's Comment

Written on: 19/02/2015

Hi,
Thank you for your comments about Autonet.

If we can be of any further assistance, please don't hesitate to get in touch.

Kind regards
Nicola

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★☆☆☆☆

“Cheap, but extremely frustrating ”

Written on: 17/02/2015 by Simpsonmb180 (1 review written)

Having found autocrat on the compare the market site, the policy came up as cheapest. Havin never heard of autocar I was tempted to use a more well known insurer who was about £50 more expensive. It turns out both insurers use the same underwriter, so I decided to use autocar. From the minute I took out the policy, I have been inundated with emails, each one headed "requires your immediate attention- urgent" A lot of marketing emails and marketing phone calls ensued, trying to convince me to… Read Full Review

Autonetinsurance1's Comment

Written on: 19/02/2015

Dear Sir/ Madam,
Thank you for your comments.

Autonet are an insurance broker and work with various leading insurers to offer competitive premiums. To help reduce fraud and to keep these premiums low, some of the insurers will request a copy of your driving licence to keep on file. If the relevant documentation is not received within the timescales set by the insurer, the policy may be cancelled. We like to avoid this where possible and work with our customers to obtain the information required.

When you purchased your policy with Autonet, it was an annual policy which includes costs to set up and administer the policy. If the policy is cancelled before the end of the 12 month term, cancellation charges are applied to cover these costs. These are explained in our terms of business when a policy is purchased.

In relation to your point on marketing calls, we like to make sure that our customers have the correct level of cover for their needs, ensuring they are aware of some of the other products we offer. If you no longer wish to receive any marketing from Autonet, please let me know and I can arrange this for you. Also, if we can be of any further assistance, please let me know and I will be happy to help.

Kind regards
Nicola

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★★★★★

“Simple, fast and accurate. five stars”

Written on: 16/02/2015 by valdragon (1 review written)

Everything as expected and advertised. When I had questions, immediatly a representative took care of the answers and provided best advice to have the best options… Read Full Review

Autonetinsurance1's Response to valdragon's Review

Written on: 17/02/2015

Hi,
Thank you very much for your comments about Autonet and for letting us know that you are happy with the service we provided.

Kind regards
Nicola

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★★★★★

“Great service”

Written on: 16/02/2015 by AudrinaWood (1 review written)

Great service and value. I had an issue regarding my proof of no claims bonus. They contacted my old insurer directly and got it, so less hassle for me. Extremely helpful an polite staff… Read Full Review

Autonetinsurance1's Comment

Written on: 17/02/2015

Hi,
Thank you for your comments about Autonet.

I'm pleased to hear that our staff were helpful and polite and that you were happy with the service we provided.

Kind regards
Nicola

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★★★★☆

“Good quality service”

Written on: 15/02/2015

Received renewal notice by post in good time. Contact with office easy, options given to renew. No hassle renewal. Certificate and Documents obtained with no problems. Well done… Read Full Review

Autonetinsurance1's Comment

Written on: 16/02/2015

Hi,
Thank you for letting us know how easy you found it to renew with Autonet and for your continued custom.

Kind regards
Nicola

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★★☆☆☆

“Persistence ”

Written on: 15/02/2015 by TiaraDempsey325 (1 review written)

All the company were interested in was to make me take the legal cover for an extra £30 per year. I was phoned three times to discuss this, not happy that they could not take no for an answer… Read Full Review

Autonetinsurance1's Comment

Written on: 16/02/2015

Hi,
Thank you for your comments about Autonet.

We place a great deal of importance on customer feedback and would like to look into this for you. If you would like us to do this, please can you get in touch (including your contact details), using the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★☆

“Refreshingly Easy to set up!”

Written on: 14/02/2015 by roOwen276 (1 review written)

The most competitive quotation by far which was very easy to set up in hospital by my mobile phone. Competitive and ease of use, what more could you ask for?… Read Full Review

Autonetinsurance1's Comment

Written on: 16/02/2015

Hi,
Thank you for letting us know how easy you found it to set up your insurance with Autonet and that you are happy with the price.

Kind regards
Nicola

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★★★★☆

“review of my experience of car insurance purchase”

Written on: 14/02/2015 by ecGarner425 (1 review written)

My car insurance was due for renewal at the beginning of Feb.I usually ring round various companies to get the best deal. However automate took the hard work out of it as they sent my reminder and they had found me anotherprovider at a competitive price I was very pleased with this. It was all dealt with t h very professionally and quickly much to my satisfaction.there was nothing wrong with any aspect of the service I received… Read Full Review

Autonetinsurance1's Comment

Written on: 16/02/2015

Hi,
Thank you for letting us know that you are happy with the price and the service that you received from Autonet.

Kind regards
Nicola

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