Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
4.1 / 5
1707
82.1% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“ive been a customer for 30 mins 27mins trying to...”

Written on: 24/08/2016 by paulmills (1 review written)

if I had known how long it takes to get through to them on the phone I would not have joined them… Read Full Review

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★★★☆☆

“not sure yet, just started the policy”

Written on: 23/08/2016 by ingrey (1 review written)

did the online quote for my car insurance and i found that the website was easy to follow. i have just signed up with this company for the first time, so having to make a review is going to be a bit hard, since i havent had any dealing with them, for now. i am hoping that i have made the right choice,by going with this company. i hope they will be able to help me out if i ever will need them to, hope that i don't. i would had liked to have had the choice of choosing a few more, or someone to… Read Full Review

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★★★☆☆

“UNSOLICITED PHONE CALLS!”

Written on: 23/08/2016 by scottkos (1 review written)

Van Insurance. The online process was fine with no issues, I have not had to make a claim so this review is only for the initial process of taking out the cover. The problem I had is with the amount of phone calls I received! I was getting at least 2/3 a day while at work which I couldn't answer, no message was ever left so I couldn't tell who the calls were from! I did answer on a day off and was asked if I could spare 5 mins to which I agreed I was then put on hold! I hung up but was… Read Full Review

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★★★★★

“Auto net car insurance”

Written on: 23/08/2016

Autonet was very friendly and very helpful with what I unneeded… Read Full Review

Autonetinsurance1's Comment

Written on: 23/08/2016

Hi,
Thank you for your comments and letting us know that you are pleased with the helpful, friendly staff at Autonet.

Kind regards

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★★★★★

“Excellenct value for money ”

Written on: 23/08/2016 by 1965Pierce (1 review written)

So easy to use and with car hire protection such good value for money… Read Full Review

Autonetinsurance1's Comment

Written on: 23/08/2016

Hi,
Thank you for taking the time to review Autonet and let us know that you found us easy to deal with.

Kind regards

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★★★★★

“competitive price, smooth changeover”

Written on: 22/08/2016 by fastmower (2 reviews written)

Very straightforward pricing, easy to compare prices,smooth change over. Very pleased with the no-hassle process. I haven't needed to claim, so cannot comment on that side of things, butmy home-admin was made simple. Thank you… Read Full Review

Autonetinsurance1's Response to fastmower's Review

Written on: 23/08/2016

Hi,
Thank you for letting us know that you are pleased with the service from Automet and that you found us easy to deal with.

Kind regards
Nicola

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★☆☆☆☆

“Poor Service and Hidden Costs”

Written on: 22/08/2016 by BaileyPayne83 (1 review written)

They charge and administration fee of 15 for any change or service. these hidden costs can add up in the year and make it cheaper to pay extra for a direct company and not a broker The customer service are not well trained and it took me days to get a chip in the windscreen resolved as they said it was not covered and that it was classed as a new windscreen - I called Aviva myself and checked and they said chip repair was covered with no charge and no affect to no claims - I had to make… Read Full Review

Autonetinsurance1's Comment

Written on: 23/08/2016

Hi
Thank you very much for your comments. At Autonet, we do make charges if amendments are made to a policy. This is done to cover the costs that are incurred to Autonet. In terms of your comments about your windscreen, I believe that our Complaints team resolved this for you. I trust that matter is now resolved, but please accept our apologies as that is not the usual level of service that we expect to provide. If we can be of any further assistance, please let us know.
Kind regards

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★★★★★

“Great Service”

Written on: 22/08/2016 by stewartevans (1 review written)

Recently obtained policy from Autonet Ins Group and found the website easy to use and all relevant details of the policy clearly defined. The price for the cover provided is excellent and i would recommend Autonet to everyone looking for a very good service provider. The follow up calls to ensure the documents were in order were clear and precise. Nothing to dislike about the cover. The awards won by Autonet Group reflect the service they provide… Read Full Review

Autonetinsurance1's Response to stewartevans's Review

Written on: 22/08/2016

Hi,
Thank you very much for your recommendation and letting us know how pleased you are with the service that you have received from Autonet.

Kind regards

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★★★★★

“The best EVER!!!!!!!!!! Fantabulous! The best...”

Written on: 22/08/2016 by Websterlp225 (1 review written)

The things i liked about it was,I liked the bit where i put in the EVER part,and when i put the lovely Fantabulous in because it is awesome!The things that i didn't like about it was that it is a bit repetative and that it did'nt take that long to think about it but otherwise i like it! … Read Full Review

Autonetinsurance1's Comment

Written on: 22/08/2016

Hi,
Thank you for your comments and letting us know that you are pleased with the service from Autonet.

Kind regards

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★★★★★

“CAR INSURANCE”

Written on: 22/08/2016 by 67Bell (1 review written)

WORDING CLEAR. EASY TO FLOLLOW. EFFICIENT RESPONSE… Read Full Review

Autonetinsurance1's Comment

Written on: 22/08/2016

Hi,
Thank you for taking the time to get in touch and let us know that you are pleased with the service from Autonet.

Kind regards

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★★★★★

“So easy and quick”

Written on: 21/08/2016 by Gerardo142 (1 review written)

Whilst looking for an economical insurance for my car I came across this site which offered all that I required ie comprehensive insurance which included legal assistance within the quoted price. I also have the use of other cars and being covered whilst driving these was required. All this at a very reasonable price… Read Full Review

Autonetinsurance1's Comment

Written on: 22/08/2016

Hi,
Thank you very much for your comments and letting us know that you are pleased with the service that you received from Autonet.

Kind regards

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★★★★☆

“ONLINE CAR INSURANCE ”

Written on: 21/08/2016 by Zaria297 (1 review written)

a very simple and quick to use web purchase of car insurance with clear to follow instructions and well clear visual tick boxes that make decision making particularly straight forward. Entire purchase was conducted in less than 10 minutes and I would recommend to anybody wanting a simple, hassle free experience of buying insurance online. … Read Full Review

Autonetinsurance1's Comment

Written on: 22/08/2016

Hi,
Thank you very much for your recommendation and letting us know how quick and easy you found it to deal with Autonet online.

Kind regards

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★★★★☆

“Easy to organise insurance ”

Written on: 21/08/2016 by JabariNapier483 (1 review written)

Very simple to use website to organise our home and contents insurance at a very competitive price when compared like for like with other quotes Excellent cover for what we needed with a low excess that suited our budget too… Read Full Review

Autonetinsurance1's Comment

Written on: 22/08/2016

Hi,
Thank you very much for your comments and letting us know how easy you found it to arrange your insurance online.

Kind regards

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★★★★☆

“Overall is ok”

Written on: 20/08/2016 by Jerimiah286 (1 review written)

It doesn't differentiate itself from other insurers. Their call centres' operators sound like robots. I have decided to use this company again simply because their insurance was the cheapest int he market. However I am not loyal to the company becuase of their customer service but simply because of the quote… Read Full Review

Autonetinsurance1's Comment

Written on: 22/08/2016

Hi,
Thank you for your comments and taking the time to review Autonet. We are pleased that you are happy with the quote you received from us.

Kind regards

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★★★★☆

“Time to insure my van”

Written on: 20/08/2016 by wfCarpenter1986 (1 review written)

What can you say about insurance apart than it is a legal requirement and they gave the best quote. Only time, my driving and the way other road users drive will determine whether the policy is any good, if i have to make a claim that is when a review should be carried out… Read Full Review

Autonetinsurance1's Comment

Written on: 22/08/2016

Hi,
Thank you for your comments and taking the time to review Autonet.

Kind regards

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★★★★★

“Quick, reasonable and easy”

Written on: 20/08/2016

Used Autonet before, fast set up of account, reasonably priced and though I've not had to claim i get the feeling they'll deal with that we'll too. Would recommend them to friends and family… Read Full Review

Autonetinsurance1's Comment

Written on: 22/08/2016

Hi,
Thank you for your recommendation and taking the time to review Autonet. We are pleased to hear that you found it easy to set up your insurance.

Kind regards

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★★★☆☆

“Sign up easy and helpful”

Written on: 19/08/2016 by xrSherwood252 (1 review written)

The sign up process was very user friendly and so far communication has been good. Excellent price. Not yet made a claim so cannot comment on this aspect… Read Full Review

Autonetinsurance1's Comment

Written on: 22/08/2016

Hi,
Thank you for letting us know that you found it easy to sign up with Autonet.

Kind regards

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★★★★☆

“my new car”

Written on: 19/08/2016 by Jamarionf23 (1 review written)

I am happy at the moment and the price is good for me… Read Full Review

Autonetinsurance1's Comment

Written on: 19/08/2016

Hi,
Thank you very much for letting us know that you are pleased with the price and service from Autonet.

Kind regards

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★★★★★

“Smooth pleasant transaction ”

Written on: 19/08/2016 by 370Larson (1 review written)

Smooth easy transaction all aspects explain well would recomend to friends… Read Full Review

Autonetinsurance1's Comment

Written on: 19/08/2016

Hi,
Thank you very much for your recommendation and letting us know that you found it easy to deal with Autonet.

Kind regards

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★★★★★

“easy and fast”

Written on: 19/08/2016 by Daltonco294 (1 review written)

very simple to use, no complicated jargon or forced sales, fast and efficient … Read Full Review

Autonetinsurance1's Comment

Written on: 19/08/2016

Hi,
Thank you for your comments and letting us know that you are pleased with the efficient service from Autonet.

Kind regards

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