Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
3.7 / 5
554
71.5% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“great company”

Written on: 01/07/2015 by SantinoSelf (1 review written)

What a great company and there staff a amazing nothing is to much trouble. Explained everything I needed to know and gave me a great price on my van insurance would not hesitate to recommend them to anyone in the future… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 30/06/2015 by Arboristchris (1 review written)

The single worst insurance company I have ever dealt with by a long way!As soon as I took my policy out I received a letter of pending cancellation, apparently this is standard? Sent all of the required documents in (proof of no claims, Drivers Licence and Utility Bill) yet still they will not accept this. Letter after letter, email after email and text after text of harassment. You are constantly asked to call their 0844 number to speak to them, when you do you spend a ridiculous amount of… Read Full Review

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★★★★☆

“van insurance”

Written on: 30/06/2015 by lnScott130 (1 review written)

no problem with insurance, setting up was fine, but the person doing setting up was not very clued up and had to keep asking his supervisor. was worried until we received our paperwork if he had done it right or now. … Read Full Review

Autonetinsurance1's Comment

Written on: 30/06/2015

Hi,
Thank you for taking the time to get in touch and let us know about your experience with Autonet.

We are pleased to hear that you are happy with your insurance.

We take customer feedback very seriously and would like to look into your comments about our adviser knowledge. If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details, I can locate your file.

Kind regards

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★★★★★

“Excellent service from the beginning! ”

Written on: 30/06/2015 by TurnerJamison202 (1 review written)

Risna Haq I bought my plan online, I had no issues with the website and when I had to send my no claims bonus certificate in, the man i spoke to - mark.. Was really helpful and polite. No issues so far. Keep it up autonet insurance!… Read Full Review

Autonetinsurance1's Comment

Written on: 30/06/2015

Hi,
Thank you for taking the time to get in touch and let us know that you were pleased with the service form our helpful, polite adviser.

Kind regards

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★★★★★

“Nice service and cheap”

Written on: 29/06/2015 by 443Drake (1 review written)

First time car insurance company offered lower price when renew. It only took me 10 minutes over the phone! Can't belive this is also so cheap. Would recomend you guys as the service I recived over the phone was fantastic. All hassle free. Lets hope next year I will get the same experience. Thank you… Read Full Review

Autonetinsurance1's Comment

Written on: 30/06/2015

Hi,
Thank you for letting us know about your experience with Autonet and for your recommendation. We are pleased to hear that you are happy with the service and price you received.

Kind regards

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★★★★★

“Best Insurance to date.”

Written on: 29/06/2015 by PRA1962 (1 review written)

Autonet Insurance Group should be able to use that old syaing "Quote me happy" because yet again theyu have beat the competition in the insurance market and quoted me very happy indeed for the second year running, obviously when the Renewal came through I checked and still couldn't get it lower so I am with them for another year. Please make me happy next year. On first taking the insurance, which came with breakdown cover, it was very simple to deal with all is done via email and all the… Read Full Review

Autonetinsurance1's Response to PRA1962's Review

Written on: 30/06/2015

Hi,
Thank you for your recommendation and taking the time to let us know how pleased you are with the service and price that you have received from Autonet.

Kind regards

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★★★★☆

“Refreshing approach to car insurance”

Written on: 29/06/2015 by Mary407 (1 review written)

Very easy to get through to on the phone to discuss my renewal, which was great, and, I've found, unusual when talking about car insurance. The price was competitive and actually a bit better than I thought it was going to be. They couldn't reduce the price when I asked but that seemed to be because they'd already found good discounts with the insurance providers. So I was satisfied with that. I've always found it annoying that you can call up a n insurance company, ask for a discount and they… Read Full Review

Autonetinsurance1's Comment

Written on: 30/06/2015

Hi,
Thank you for letting us know about your experience with Autonet. We are pleased to hear that you are happy with the competitive prices we were able to offer and the service that you received.

Kind regards

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★★★★★

“professional, quick and very easy to deal with. no...”

Written on: 29/06/2015 by bobhug (1 review written)

Very quick to re - insure my car over the phone by professional staff and documents sent by email which is on my phone and always with me… Read Full Review

Autonetinsurance1's Response to bobhug's Review

Written on: 30/06/2015

Hi,
Thank you for your comments about Autonet.

We are pleased to hear that you are happy with the professional staff and the documentation that you received,

Kind regards

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★★★★☆

“Efficient And Happy With Service”

Written on: 29/06/2015 by spud730 (1 review written)

As a first time customer, I felf that the online process in purchasing my van insurance was quick and easy, even to the point of the signature options was a very clever touch, which I must admit have never seen before, this all helped to make the process so much quicker. As this is my first experience using Autonet I cannot comment on the service, should I require it in a claim, hopefully never will. First impression always last and the online process certainly shows how proffesional the… Read Full Review

Autonetinsurance1's Response to spud730's Review

Written on: 29/06/2015

Hi,
Thank you very much for letting us know how quick and easy you found it to purchase your insurance from our website.

We are pleased to hear that you found it professional.

Kind regards

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★★★★☆

“Good service very informative”

Written on: 29/06/2015 by Shezza1985 (1 review written)

Easy to sign up and they have been in touch with all information I have needed to complete the process eg. Providing proof of no claims and providing driving licence information setting out clearly in there emails on best and easiest way of getting information back to them Reasonable price as well they weren't the cheapest quote on the comparison site I used but offer more perks as standardi… Read Full Review

Autonetinsurance1's Response to Shezza1985's Review

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know that you were happy with the service that you received from Autonet.

Kind regards

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★★★★★

“The process of completing my insurance was very easy...”

Written on: 29/06/2015

The process of completing my insurance was very easy and straightforward, and gave an easy step by step process. The price was the best and hopefully when my renewal will be due I hope to renew with autonet insurance group. I liked the price, it was a very competitive price. There was nothing I didn't like about completing my insurance. The response to completion was very quick… Read Full Review

Autonetinsurance1's Comment

Written on: 29/06/2015

Hi,
Thank you very much for letting us know how pleased you were with the straightforward process and the price from Autonet.

Kind regards

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★★★★★

“Excellent very friendly and efficient ”

Written on: 28/06/2015 by Jo.bendell (1 review written)

Excellent service, friendly and helpful staff as wel as a good price for my insurance… Read Full Review

Autonetinsurance1's Response to Jo.bendell's Review

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know that you are happy with the helpful staff and price from Autonet.

Kind regards

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★☆☆☆☆

“Won't 'talk' to you”

Written on: 28/06/2015 by Officer381 (1 review written)

Don't bother with Autonet all they do is bombard you with texts and emails and never actually talk to you after they committed errors. I would not be using them after my insurance runs out… Read Full Review

Autonetinsurance1's Response to Officer381's Review

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know about your experience with Autonet.

We place a great deal of importance on customer feedback and would like to look into this for you. If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details, I will be able to locate your file.

Kind regards

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★☆☆☆☆

“Ripped off if you have to cancel ”

Written on: 28/06/2015 by Slobbergob (1 review written)

My name is Richard horner insured my car with atonet for 1 year because this was the only option they gave me when I went to renew after my 1st year.I asked for 6 months because I new I was changing cars within this time frame.it's okay they said as I could just update my policy to the new car.Unfortunately my car failed its M.O.T.As the repairs would cost more than the car is worth I decided to scrap it.I had the insurance for 1 month it cost me £211 for the year.my rebate from my policy (11… Read Full Review

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★★★★★

“THE BEST”

Written on: 28/06/2015 by PETRONELA (1 review written)

IS A VERY QUICK AND EASY INSURANCE COMPANY TO GET THINKS DONE.THE STAFF ARE REALLY GOOD AND PROMPT.SO FAR HAS BEEN THE BEST INSURANCE COMPANY I BEEN DEALING WITH. WELL DONE!… Read Full Review

Autonetinsurance1's Response to PETRONELA's Review

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know how pleased you were with the service from Autonet.

Kind regards

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★★★★★

“Excellent, great value”

Written on: 28/06/2015 by Eden194 (1 review written)

Very professional service coupled with a great pricing structure, saved myself £200 a year and I have a better car and added my wife to the policy!!… Read Full Review

Autonetinsurance1's Comment

Written on: 29/06/2015

Hi,
Thank you for your comments and letting us know how professional you found Autonet. We are pleased that we were able to save you money on your car insurance.

Kind regards

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★☆☆☆☆

“Incompetent”

Written on: 27/06/2015 by wgTaylor447 (1 review written)

Misinformed about initial no claims bonus. Failed to cancel insurance despite being asked to do so before renewal date. Daily harassment by text, email, phone exiting me to run around correcting their mistake and expecting me to pay for the pleasure. Rude members of staff on customer service. Customer service closed at 2pm on Saturday with opening hours of 9 to 5.30.... Need I say more!… Read Full Review

Autonetinsurance1's Comment

Written on: 29/06/2015

Hi,
Thank you for your comments. We are sorry to hear that you are not completely satisfied with the service that you received from Autonet.

We take customer feedback very seriously and would like the opportunity to look into this for you. If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details, we will be able to locate your file.

Kind regards

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★★★★★

“Excellent!”

Written on: 27/06/2015

Just insured my car with autonet and the price they gave me was cheaper than the one I was given online! Well worth phoning up and talking to their friendly and helpful sales team… Read Full Review

Autonetinsurance1's Comment

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know that you are happy with the helpful staff and the price from Autonet.

Kind regards

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★★★★★

“excellent customer service, very helpful staff allways”

Written on: 27/06/2015 by Maevec442 (1 review written)

I found the team to be very helpful, polite and patient, They listened to my requirements and delivered the goods… Read Full Review

Autonetinsurance1's Comment

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know that you are happy with the staff at Autonet and the service they were able to provide.

Kind regards

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★★★★★

“Good sevice ”

Written on: 27/06/2015 by Finneganl309 (1 review written)

Staff where very helpful to get me best deal possible help me keep my monthly payment down so that made me happy overhaul good service cheers… Read Full Review

Autonetinsurance1's Comment

Written on: 29/06/2015

Hi,
We are pleased to hear that you were happy with the helpful staff at Autonet and the price that we were able to offer.

Kind regards

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