Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
3.9 / 5
785
76.3% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Best in Town”

Written on: 29/08/2015

Great price great cover and really helpful staff who don't keep you hanging on… Read Full Review

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★★★★☆

“Did the job”

Written on: 29/08/2015 by Addysont138 (1 review written)

From start to finish for my car insurance, i was treated politely and friendly by sales team. The spent the time to explain any questions and went through thoroughly what i was buying. In all a very pleasant experience compared to my last insurers… Read Full Review

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★★☆☆☆

“poor renewal price, then hounded”

Written on: 29/08/2015 by Kaitlin95 (1 review written)

AutoNet kindly offered me an inflated renewal price approx £360 versus £220 with a quick search. Followed up by 6 text messages and several emails - maybe put more of your spend on lower premiums instead of spamming people?… Read Full Review

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★★★★☆

“Car insurance”

Written on: 28/08/2015

Quick quote and did not change one gone via company website. Good price and emailed documentation quickly. Would recommend and would use again… Read Full Review

Autonetinsurance1's Comment

Written on: 28/08/2015

Hi,
Thank you very much for taking the time to get in touch and let us know that you are pleased with the service that you have received from Autonet. We are pleased to hear that you would recommend us.

Kind regards

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★★★★☆

“Customer Service ”

Written on: 27/08/2015 by Camille401 (1 review written)

Customer represenitive very helpful, explained various options. Also was happy to review alternative quotations I had obtained via gocompare that were Autonet products. I have been with Autonet for a good number of years and am very happy with the service and the policy I have. Many thanks… Read Full Review

Autonetinsurance1's Comment

Written on: 28/08/2015

Hi,
Thank you very much for your continued custom and for letting us know that you are happy with the service that you have received from Autonet.
Kind regards

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★★★★★

“New Household and Contents insurance”

Written on: 27/08/2015 by Jesse146 (1 review written)

I found the transaction very good, the person who advised informative and helpful. The whole process went very smoothly and quickly… Read Full Review

Autonetinsurance1's Comment

Written on: 27/08/2015

Hi,
Thank you very much for taking the time to get in touch and letting us know how easy you found it to deal with Autonet.

Kind regards

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★☆☆☆☆

“Shocking customer service ”

Written on: 27/08/2015 by Tobyi481 (1 review written)

Shocking customer service… Read Full Review

Autonetinsurance1's Comment

Written on: 27/08/2015

Hi,
I'm sorry to hear that you have not had a good experience with Autonet. We place a great deal of importance on the customer service that we provide and would like the opportunity to look into this for you.

If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details and a summary of the issue you experienced, we can locate your file and look into this.

Kind regards

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★★★★☆

“understanding, competative, proffestional ”

Written on: 27/08/2015 by NicolasOwen (1 review written)

was impressed with response & assistance by the staff, gave full details of the cover and costs with additional benefits etc available. friendly staff so felt at ease and had time to make sure all was explained in plain English… Read Full Review

Autonetinsurance1's Comment

Written on: 27/08/2015

Hi,
Thank you for letting us know that you were pleased with the service you received fro, the friendly staff at Autonet.

Kind regards

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★★★★★

“Good”

Written on: 26/08/2015 by PticaJS (1 review written)

Have been with them for 2 years with no problem. Today Ive asked for No Claims Bonus for different insurer. It meant to come within 24 hours but it came after ONLY 2HOURS… Read Full Review

Autonetinsurance1's Response to PticaJS's Review

Written on: 27/08/2015

Hi,
Thank you for taking the time to get in touch and let us know that you were pleased with the service that you received from Autonet.

Kind regards

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★★★★★

“excellent speedy friendly service,all completed over...”

Written on: 26/08/2015 by MarcelWheeler202 (1 review written)

excellent speedy friendly service,all completed over the phone efficiently… Read Full Review

Autonetinsurance1's Comment

Written on: 27/08/2015

Hi,
Thank you for letting us know that you were pleased with the friendly, efficient service that you received from Autonet.

Kind regards

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★★★★★

“auto net are the best .. Can compete with all the rest ”

Written on: 26/08/2015 by Hanna362 (1 review written)

Brilliant insurance company. Email are always upto date .. and inform when they have recive all infomation needed .. would recommend to family an d friends… Read Full Review

Autonetinsurance1's Comment

Written on: 27/08/2015

Hi,
Thank you very much for your recommendation and for taking the time to let us know how satisfied you are with the service you received from Autonet.

Kind regards

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★★★★★

“Competitive and easy”

Written on: 26/08/2015 by McLaindn371 (1 review written)

I've used Autonet for two years on the run now. On both occasions the premium has been more competitive and comprehensive than the competition. A great service consistently. I would and do recommend this insurance company to all my friends and family. Keep up the good work… Read Full Review

Autonetinsurance1's Comment

Written on: 27/08/2015

Hi,
Thank you very much for your continued custom and letting us know that you are pleased with the prices and service available from Autonet.

Kind regards

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★★★★★

“Honesty”

Written on: 25/08/2015

Five weeks before my Autonet Insurance renewal I decided to sell my car, I had the personalised registartion removed , a new number assisgned, Autonet then chahnged the policy, I purchsed a new car, re assigned the registration, insurance renewal was still 2 weeks away , yet Autonet offered the lowest price renewal and changed the registration allowing the 2 weeks to continue on the expiring policy at no charge!. Their staff were friendly, helpfull and professsional at all times and solved… Read Full Review

Autonetinsurance1's Comment

Written on: 25/08/2015

Hi,
Thank you very much for taking the time to let us know how pleased you are with the helpful staff and professional service that you received from Autonet when you changed your car and renewed your insurance.

Kind regards

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★★★★☆

“good all round”

Written on: 24/08/2015 by Kara420 (1 review written)

Good, after a negotiation about extras and pricing… Read Full Review

Autonetinsurance1's Comment

Written on: 25/08/2015

Hi,
Thank you for taking the time to get in touch and let us know that you are pleased with the service from Autonet.

Kind regards

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★★★★★

“Took the worry away”

Written on: 24/08/2015 by Pen127 (1 review written)

I was pondering the renewal of my car and house insurance, then autonet phoned and sorted it all out in one go, excellent service, I felt well looked after and very happy to let autonet take care of my policies… Read Full Review

Autonetinsurance1's Response to Pen127's Review

Written on: 24/08/2015

Hi,
Thank you very much for taking the time to get in touch and let us know that you are pleased with the service that you have received from Autonet.

Kind regards

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★★★★★

“Really helpful&lovely!”

Written on: 24/08/2015 by Kearnsvt346 (1 review written)

My experience was really good. Very helpful, all the work done for me! When I called a week later to update my new number plates which were transferred from my old car, they waived the admin fee. Little touches like that really help. If I had to, I would've paid, I didn't ask for it to be waived, so I was pleasantly surprised :) Everything was done quickly and efficiently… Read Full Review

Autonetinsurance1's Comment

Written on: 24/08/2015

Hi,
Thank you very much for taking the time to get in touch and let us know how easy you found it to deal with Autonet.We are pleased to hear that you are happy with the service you received.

Kind regards

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★★★★☆

“Sound Insurance group”

Written on: 24/08/2015 by MarkMulley (1 review written)

Needed to sort out my Insurance no claims bonus and was dealt with professionally and quickly. Very friendly person on the other end of the phone. Came up with the best deal again this year...long may it continue… Read Full Review

Autonetinsurance1's Response to MarkMulley's Review

Written on: 24/08/2015

Hi,
Thank you very much for taking the time to get in touch and let us know that you are pleased with the service you received from Autonet.

Kind regards

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★★★★★

“Insurance made easy”

Written on: 24/08/2015 by Crabtreevp345 (1 review written)

Looking to renew my insurance couldn't of been more simple, the knowledgable staff found the most competitive quote that met my needs very quickly, the whole process was made to feel very easy. Adding the right facilities onto my policy gave me pice of mind if an accident were to ever happen… Read Full Review

Autonetinsurance1's Comment

Written on: 24/08/2015

Hi,
Thank you for your comments about Autonet. We are pleased to hear that you are happy with the competitive quote, easy process and knowledgeable staff at Autonet.

Kind regards

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★★★★★

“Fantastic service!!!”

Written on: 24/08/2015 by 425Schroeder (1 review written)

Amazing value, great service , cannot fault, would recommend to anyone. Very competitive prices… Read Full Review

Autonetinsurance1's Comment

Written on: 24/08/2015

Hi,
Thank you very much for your recommendation and for letting us know that you are happy with the price and service you received.

Kind regards

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★★★★★

“Service with a smile”

Written on: 24/08/2015 by Cunninghamjn139 (1 review written)

Great customer service team fantastic service would recommend the service to friends and family… Read Full Review

Autonetinsurance1's Comment

Written on: 24/08/2015

Hi,
Thank you very much for your recommendation and letting us know that you are happy with the customer service that you received.

Kind regards

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