Autonet Insurance - www.autonetinsurance.co.uk Reviews
Latest Reviews
★☆☆☆☆
“total rip off”
Written on: 21/05/2013
i will never use go compare.com if they let companies like Autonet rip of merchants to trade through their web site, i insured my van with them, they had number plate for my van and added breakdown cover, couple weeks after the van wouldnt start so i called them and they sent RAC, when i RAc turned up they said oh we cant tow this van we need bigger truck to tow it because Autonet only paid for small van, when i called them and complained, then i i received letter saying they cancelled... (read more)
★☆☆☆☆
“let me drive around for five days without insurance”
Written on: 20/05/2013 by winchurst123
hi went with auto net insurance as they were cheep paid deposit then they asked me to email front and back of driving license document and card so scanned them and sent on 15.4.2013 next day got email to say i hadent sent copy of rear of document so on 18.4.2013 sent email with front and back of driving license heard no more then as my pc had been repaired went through emails on 19.5.2013 there was an email from autonet saying my car insurance had been cancelled on the 13.5.2013 so... (read more)
★★★☆☆
“Oh deary deary me”
Written on: 18/05/2013
I bought the car insurance through compare the market, in this time of austerity, I obviously went for the cheapest. Enter AUTONET INS, very well priced indeed. I was a little worried that it was as cheap as it were, but I need my car for work and it was well within budget. I paid the deposit by card and agreed to a monthly installment plan, no problems here I thought, straight forward enough. Then came the request for a copy of my licence front and back, card and paper counterpart, plus... (read more)
★☆☆☆☆
“Why are companies like this allowed to trade.”
Written on: 17/05/2013
This company has a very good facade. Attractive site, cheap rates at the outset. All the right words talking about being one of the UKs largest brokers, like to give value for money etc. But when you look at the reality behind the facade, ie the terms and conditions, you see the way they make their money. £40 for Legal Protection, which costs them less than £1, if not less (they use an obscure company based in Denmark). If you move house next door £35 admin. charge. For what? 5 minutes... (read more)
★☆☆☆☆
“Discusting!!”
Written on: 17/05/2013
Do not go with this insurance, they are rubbish try to get as much money out of u! Had direct debit for 16th and it came out on the 15th leavin me with bank charges. Paid 400 in a month ! Customer service is useless (read more)
★☆☆☆☆
“BEWARE - Autonet Have Their Own Debt Recovery Company!”
Written on: 13/05/2013
I suppose that nowadays we are all driven to keep our costs down but sometimes these turn out to be false economies. Autonet Insurance is a prime example of this. As long as you prepared to jump through all the hoops that they will undoubtedly ask you to you do once you have paid your deposit, then that's fine but beware, fail to jump through just one hoop and it could cost you anything from £30 to £50 each time. This company do everything they can to make you call their customer service... (read more)
★☆☆☆☆
“Poor service!”
Written on: 08/05/2013 by 1234456
Driver licence requirment total pain, they claimed to have sent a letter requesting additional paper part copy, of course never arrived here, then 18 days later a letter gin=ving me 2 business days to find it and get a copy to them, hard when you are not home! Refund policy a big rip off. 0871 number for service says it all. Nothing to like here except what initially seems a low attractive price. Avoid if at all possible, go elsewhere! (read more)
★☆☆☆☆
“Autonet Insurance review”
Written on: 04/05/2013 by laclaw (1 review written)
Cant belive this bunch, All I can say that's the 1st time I have been spoke to like that by an insurance company.. They got well heavy because I did not want legal cover.. I did not get his name, but if they ever ring me again I will be paying them a visit.. AVOID AVOID AVOID.. Do your homework, goggle this outfit and read about them, then go with someone else.. YOU HAVE BEEN WARNED ! (read more)
★☆☆☆☆
“Total Rip Off”
Written on: 30/04/2013 by Techiedude
As always i start to gather renewal quotes for my insurance a few weeks before my current insurance is due to expire on the gocompare comparison site autonet came up the cheapest by quite a margin, but seeing as my current insurance still had 3 weeks to go i didn't accept it right away but from that day i received at least 4 sales calls per day from autonet even after i had repeatedly informed them my insurance wasn't due for renewal. When eventually i did speak to the salesperson and went... (read more)
Autonetinsurance1's Response to Techiedude's Review
Written on: 13/05/2013
I would like to apologise for any inconvenience that has been caused to you and I hope I can resolve your query. We take online reviews and posts seriously and intend to resolve any issues promptly. To allow me to do this can you please email your policy number or address and postcode. This will enable me to pick up your details and ensure the right person contacts you as soon as possible. Take care, Jess
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★☆☆☆☆
“£50 to cancel and they sold my details to injury claims”
Written on: 26/04/2013 by c14mpx (1 review written)
I've sold my van after 10 months so should get 2 months premium back but these rip off merchants say there is no refund and said they are charging me £50 to cancel my policy so I then told them not to cancel the policy but they went ahead and did it anyway. Now they have sent a demand to pay within 7 days otherwise they are handing it to debt collection...what appalling customer service. They also sold my details to an injury claim company and I have been bombarded by texts, emails and... (read more)
Autonetinsurance1's Response to c14mpx's Review
Written on: 13/05/2013
Good evening. Could you possibly email your policy number or address and postcode so I can find your details and pass them to our complaints department who will be happy to call you and discuss the above? Kind Regards, Jess
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Showing 1 - 10 of 50 Reviews
★☆☆☆☆
“Wouldnt recommend them to an enemy let alone a friend”
Written on: 24/04/2013
After going through the driving license agro everyone else did it was plain sailing until my van broke and had to be replaced. Becuase it was 2.8tonne load carrier not a 2.7tonne and the fact it was 85hp instead of the 100HP originally they came to the conclusion it warranted an additonal £800 payable on the day for the remaining 7 months of a £1200 policy. So i go to cancel.... that amounts to £400 due to yada yada yada. Total complete and utter rip offs. Given half a chance they will... (read more)
Autonetinsurance1's Comment
Written on: 13/05/2013
Firstly we would like to take this opportunity to apologise for the poor service you feel you have received. In order for me to escalate your complaint could you please tell me your policy details or address and post code by emailing reviewcentre@autonetinsurance.co.uk. Once your details have been received, I will pass them on, with your complaint to our Complaints Department who will look to resolve for you. Many thanks
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★☆☆☆☆
“Very Poor Customer Service”
Written on: 22/04/2013 by thebuzzer (1 review written)
Just cannot get any body to call me back. Premium rates for calls and 6 minutes on hold, to call customer services. Cancelling a policy is just not economic. Excellent at sales Appalling at customer service. You somehow know you're being tricked by premium rate call charges. They offer cheap rates but just don't deliver aftersales. Need to change policies to stay in business long term. Will never use again (read more)
Autonetinsurance1's Response to thebuzzer's Review
Written on: 25/04/2013
Hi there, We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards Autonet
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Thebuzzer's reply to Autonetinsurance1's Comment
Written on: 25/04/2013
I have 8 months left on my £400 Policy and if I cancel you will return me £9.
10p a minute to call customer service and then held for 8 minutes .
No one returns calls from many e mails sent.
This can not be right.
I have already e mailed 'REVIEW@ ' still no response
What do you advise next ?
Kind Regards
Another Concerned Customer
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★★☆☆☆
“Shambolic”
Written on: 18/04/2013
Absolutely appalling state of affairs at Autonet. Nothing but chaos and confusion prevails at this company. Emails sent in error, repeated requests for documents even after sending them on three times, and so on goes the story. I am currently with them but just praying I don't have to make a claim. Shudder to think what that would be like... Don't go there...spend a little extra and have some peace of mind. (read more)
Autonetinsurance1's Comment
Written on: 25/04/2013
Hi there, We are sorry to hear about the confusion with your documents, if this is not resolved please email review@autonetinsurance.co.uk. kindest regards Autonet.
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★☆☆☆☆
“NO RATING!! WOULD NOT RECOMMEND TO FRIEND Autonet...”
Written on: 17/04/2013
NO RATING!! WOULD NOT RECOMMEND TO FRIEND Autonet cancelled my insurance after requesting a copy of my driving licence. Having explained to them I was still awaiting the photocard licence from DVLA direct. They then sent a bill for £138 with no explanation to this amount. I advise anyone to challenge them, to contact the financial service ombudsmen and to contact their local trading standards. They need closing down ASAP. No customer service whatsoever!!! (read more)
Autonetinsurance1's Comment
Written on: 25/04/2013
Hi there, We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards Autonet
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★☆☆☆☆
“They cancelled my insurance even though I had paid in full”
Written on: 09/04/2013 by Reviewerpersons
Paid in full the annual premium by credit card. They claimed they had no record of this - despite the amount is shown as autonet Insurance on my credit card bill. They have cancelled my insurance so I was unknowingly driving without insurance and have passed my details on to close finance some dodgy finance company who are now trying to send threatening letters and additional charges for the amount I have already paid. I will not be doing business with this company again (read more)
Autonetinsurance1's Response to Reviewerpersons's Review
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards
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★☆☆☆☆
“wot a load of bull”
Written on: 08/04/2013 by godamfedup
been with this lot 5 years han no probs then added my mate to policy and the garbage started wanting copies of driving licences. so i sent all the copies.they said they had got them and sent a message to my mobile to comfirm this.next a letter saying sum copies where missing a they would cancel cover if i did not send more copies within 7 days.so sent more copies this time registerd post so i thought that would be the end or so i thought.then 3 weeks later i was on my way to work and got... (read more)
Autonetinsurance1's Response to godamfedup's Review
Written on: 25/04/2013
We are sorry to hear about your complaint and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards Autonet
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★☆☆☆☆
“RIP OFF MERCHANTS ”
Written on: 22/03/2013
MADE AWARE OF INCORRECT INFO ON MY INSURANCE RECORDS THIS OUTFIT WILL NOT RESPOND TO LETTERS OR EMAILS WHETHER THEY ARE JUST ILLITERATE IM NOT SURE . COMPANIES LIKE THIS SINK SOONER OR LATER LETS HOPE ITS SOONER...... (read more)
Autonetinsurance1's Comment
Written on: 09/04/2013
Hi there,
please send the full details of your complaint to review@autonetinsurance.co.uk and this will be looked into for you. Kind regards Tara
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Autonetinsurance1's Comment
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and your query will be escalated to a member of our complaints. Kind regards
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★☆☆☆☆
“total rip off”
Written on: 19/03/2013
tried to cancel payed policy in full 276 pound when canceled set me a bill saying i owe them 92.10 (read more)
Autonetinsurance1's Comment
Written on: 25/04/2013
We hope you have resolved your query now but if you would like to chat to a member of our complaints team please email your details to review@autonetinsurance.co.uk. Kind regards Autonet
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★☆☆☆☆
“DO NOT USE THIS COMPNAY FOR CAR OR ANYOTHER INSURANCE”
Written on: 15/03/2013 by Dannypoi (1 review written)
I have had no end of hassle. PLEASE PLEASE PLEASE do not use this company. This company is not the company you would like to insure anything with, I got car insurance from them after using confused.com and why they even let them go on the website and let people buy this service has confused me!! The service is terrible, I even have there (Close Premium Finance) company sending me a letter try to charge me for not signing an agreement with them? I have not even had anything from this... (read more)
Autonetinsurance1's Response to Dannypoi's Review
Written on: 25/04/2013
We hope this is now rectified, however if you would like a member of our complaints team to contact you, please send all details to review@autonetinsurance.co.uk. Regards Autonet
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★☆☆☆☆
“Buyer Beware!”
Written on: 13/03/2013 by jadedshopper (1 review written)
Was lured by competitive price on comparison site - should have followed the adage if it looks too good to be true it probably is! The customer service is appalling, probably the worst I have ever experienced. Once purchased I received an email advising documents attached, but they weren't. The email address was a 'do not respond' and gave a telephone number. All lines are charged at 10p/minute and it took 4 phone calls of minimum 15 minute duration to finally secure my insurance policy.... (read more)
Autonetinsurance1's Response to jadedshopper's Review
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to comms@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards
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Showing 11 - 20 of 50 Reviews
★★☆☆☆
“Customer service ,What customer service”
Written on: 08/03/2013 by emily08 (1 review written)
This is one for the, you get what you pay for saying. Customer support is a total waste of time phoned 3 times and never got through after more than 15 mins to a 10p per min line, emailed customer support 5 times regarding important matters about insurance and no reply after 5 days. Still no idea if i am actual insured. Just hope ive not got to make a claim this year as i recon that will be a right pain. Pay a bit more and stay away form this lot. (read more)
Autonetinsurance1's Response to emily08's Review
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards
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★★☆☆☆
“Premium phone line extortion”
Written on: 20/02/2013
I hate these companies that sell to you on an 0800 number, but then will only ever speak to you again on an 0871 number (10p/min; keep you hanging on 10 minutes at a time minimum etc). It's just ANNOYING and I will try and avoid next time. (read more)
Ruka's Comment
Written on: 06/03/2013
100 % agree with you. I've phoned them today to change ONLY Reg details on the same vehicle, they came up with no relevant questions because you paying 10 pence per minute, on the top of that they charged me £15.00 to update the details.
This insurance broker is a rip off, should be shut down by the government.
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Autonetinsurance1's Comment
Written on: 25/04/2013
hi there, we are looking to change all of our numbers during 2013. Should you wish to contact us regarding your complaint please email review@autonetinsurance.co.uk. Kind regards
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★☆☆☆☆
“Dire - just take them to court that is what I am doing ”
Written on: 15/02/2013 by paulwibble (2 reviews written)
Paid £600 Plus they cancelled after 5 weeks and refunded £250. They cancell as I did not send a document - oh yes I did snd I hsve the email. Then thet charged me another £450 to give me cover... Cour time me thinks if any one wants any help taking these people to court drop me an eamil to paulwibble@aol.com and I will help you out fre of charge (read more)
Autonetinsurance1's Response to paulwibble's Review
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and hoe this was resolved for you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you should you need further assistance. Kind regards
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★☆☆☆☆
“rip off merchants”
Written on: 12/02/2013 by tommytiger (1 review written)
do not use this company as their business is cancelling your insurance and charging you huge cancellation fees. Even the pope had to resign after running out of patience on their telephone line. (read more)
Autonetinsurance1's Response to tommytiger's Review
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and hope this is now resolved however we would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards
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★☆☆☆☆
“Worst insurance company I've ever dealt with ”
Written on: 08/02/2013
After taking out my van insurance they have bombarded me with letters telling me I'm 'now fully covered' and then written further down the letter they require additional information, all within 7 days of their letter being sent to me, which isn't enough time. They will not communicate via email. They have asked me to call them on the premium number. Sometimes for information that was given to them when the insurance was taken out, another time I've been waiting in a queue for excess of 20... (read more)
Autonetinsurance1's Comment
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards
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★☆☆☆☆
“BLOODY RIP OF MERCHANTS-AVOID AT ALL COSTS”
Written on: 06/02/2013 by jakisue (1 review written)
10P A MIN FOR YOUR CALL, DO NOT ANSWER YOUR EMAILS, SEND YOU LETTERS CANCELLING YOUR POLICY WHEN YOU HAVE PAID IN FULL -HAVE ENOUGH ID OF MINE TO BREAK THE BANK OF ENGLAND, I PAID IN FULL, THEY SPELT MY FIRST NAME WRONG, NOT MY FAULT, THEY THEN REQUIRE FURTHER INFO I SUPPLY IT, THEY DONT RESPOND I EMAIL AGAIN, THEY SEND ME LETTER CANCELLING POLICY AND THEN CHARGING ME £75.00 FOR THEIR ERROR. I DONT THINK SO LETS SEE WHAT TRADING STANDARDS AND INSURANCE OMBUDSMAN HAS TO SAY ABOUT IT ALL.... (read more)
Autonetinsurance1's Response to jakisue's Review
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards
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★☆☆☆☆
“Absolutely useless! Cheap at first then come the extras”
Written on: 06/02/2013
Terrible customer service, waiting for at least 20-30 mins (at 10p a minute) before ever getting to talk to anyone, once you do they'll be very unhelpful and insist they've sent you things like the certificate despite numerous phone calls to indicate it has not arrived. They'll basically ignore all email correspondence from you as well. Extra charges for a non fault incident that I declared was over £100!!! Someone ran into me!!! They also charged me another £50 because the previous... (read more)
Autonetinsurance1's Comment
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards
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★☆☆☆☆
“SAY GOODBYE TO YOUR MONEY!!”
Written on: 05/02/2013 by crofteesh
I have been with Autonet for 5 months and i have had no end of hassle. The first problem i had with them was that they claimed to have never received a copy of my drivers licence which i have sent to them twice, they cancelled my policy and left me the options of either paying £180 for the cancellation, or to start a new policy with a cost of £70 administration fee added on. I now have letters almost weekly through the door asking for more money for administration fees and my latest... (read more)
Autonetinsurance1's Response to crofteesh's Review
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards
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★☆☆☆☆
“Rip off merchants!!!!”
Written on: 04/02/2013
Insure with this company at your peril! Customer service is none existent loads of hidden costs And try to exit and it will cost you dearly. Charged me an extra £70.00 on my policy Saying I had not declared an accident I had had even though I clearly Had .then when I tried to cancel they threatened Me with admin charge of £69.00.nightmare Keep well away !!!!! (read more)
Autonetinsurance1's Comment
Written on: 25/04/2013
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to review@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards
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★☆☆☆☆
“Autonet totally shafted me”
Written on: 28/01/2013 by mynameispete
I insured my van and to start with it was quite cheap...but then I changed vehicles (my first mistake) from taking my call 10p per min to ramping up my premium to the max, and making it expensive to leave to the final shafting they give me when I did leave by getting there finance arm to charge me a hundred quid for an extra days insurance when I had clearly canceled. the policy. DO NOT USE THIS COMPANY -EVER. (read more)
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Showing 21 - 30 of 50 Reviews
★☆☆☆☆
“ADMIN FEE RIP OFF”
Written on: 15/01/2013 by THEWARIOR (1 review written)
BUYER BEWARE!-They make an absolute fortune of ANY changes you wish to make! This company is charging 'disproportionate' charges for making changes/cancellations to your policy which is contrary to the Financial Services Code. You must challenge them, In writing . Follow the instructions within this link provided to the letter. Keep a copy of all communications-insist that they reply in writing not over the phone. ( send recorded or signed for) I'm sure that they will comply but if they... (read more)
Thewarior's Response to THEWARIOR's Review
Written on: 17/01/2013
FOR FURTHER ASSISTANCE SEARCH FOR
MONEY SAVING, DISPROPORTIONATE INSURANCE FEE CHARGES .
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★☆☆☆☆
“Money grabbing, swindling company. AVOID AVOID AVOID”
Written on: 13/01/2013 by bpeeling
Just avoid this company............go with them at your own cost. They cancelled my policy after apparently the underwriters told them to. They are now trying to charge me all sorts of cancellation fees AND ADD ONS FOR ADMINISTRATION FEES and I am being threatened with legal action by them. All I can say to AUTONET INSURANCE IS......................BRING IT ON BECAUSE COURT OR NO COURT YOU WILL NEVER GET ANOTHER PENNY FROM ME. They cancelled my insurance on 11th December and I finally found... (read more)
★☆☆☆☆
“definetley avoid this outfit”
Written on: 12/01/2013
My experience is very much the same as the other users. Lousy customer service lots of add on charges and penalty,s for daring to change your vehicle. Loss of no claims if you want to go to another company. My quote from gocompare was lower than what they charged over the phone. The first quote was for £900 when I challenged this they said that they had made a mistake and it should have been £600. That was still higher than go compare and surprise surprise they could,nt work it out why.... (read more)
★☆☆☆☆
“Really bad avoid!!”
Written on: 02/01/2013 by benhime
Really badly run company, taken over 1 month to refund me some money they owe me still not recieved it. Every time ive called there call center ive been put on hold over 15 minutes each time at a charge of 10p a minute. (read more)
★☆☆☆☆
“AVOID! AVOID! AVOID!”
Written on: 31/12/2012
Had a good quote from them for my van insurance which we paid in full at the start of the policy. Sold the van due to change in circumstances with still 3 months left on insurance, wanted to charge £50 cancellation fee and no refund on the remaining months of insurance. We asked for invoice for payment (there was no way i was going to make this easy for them) within a week (over the Christmas holidays) they sent a letter threatening court action if payment wasn't received in the next 7 days... (read more)
★☆☆☆☆
“Please Avoid Customer service is Awful !!”
Written on: 21/12/2012 by mckeown85
I took out the policy with autonet insurance over the phone on the 10/12/12 and shortly after found the same policy on the compare the market with autonet insurance for £200 less.So i phoned the 10pence a minute customer service line and was on hold for over 10 minutes but eventually spoke to someone who said there would be no problem changing it to the new lower price but as there was such a big difference in price they would look over it and phone me back the same day.Surprise Surprise... (read more)
★☆☆☆☆
“NEEDS INVESTIGATED!!!!!!!!”
Written on: 21/12/2012
PAID ALMOST A THIRD OF TOTAL COST OF POLICY IN ONE MONTH!!!! SO CANCELLATION IS OUT OF THE QUESTION ALTHOUGH THEY KEEP THREATENING ME WITH THEM CANCELLING THE POLICY. THE CUSTOMER SERVICE EXTORTION LINE SEEMS TO COME WITH A MANDATORY 10 MINUTE WAIT REGARDLESS OF TIME OR DAY I PHONE (£9.75 FOR A 27 MINUTE CALL ON 02 PAYG)I DON'T KNOW IF THEY USING UNDERHANDED TACTICS TO FORCE YOU TO PHONE PREMIUM RATE NUMBER AND THEY SEEM TO BE TAKING UPFRONT COSTS AND CANCELLING POLICIES FOR LITTLE OR NO... (read more)
Toonage's Comment
Written on: 11/01/2013
JUST THOUGHT ID UPDATE MY EXPERIENCE WITH THIS COMPANY.... ASKED FOR NO CLAIMS BONUS..SENT ASKED FOR ALL DRIVERS DETAILS....SENT
RECEIVED A LETTER IN THE POST SAYING THERE IS A DISCREPANCY IN MY NO CLAIMS BONUS AND NOW MY POLICY IS GOING UP MY ALMOST £20 A MONTH!!!!!!!! NO EXPLANATION JUST CONTACT US ON OUR EXTORTION LINE IF YOU WANT TO DISCUSS. THOUGHT I WOULD CALL FROM A PHONE BOX RATHER THAN MOBILE, £2.50 AND I DIDN'T EVEN GET THROUGH THE OPTIONS MENU. THINK I WILL CUT MY LOSSES CANCEL POLICY. CLOSE BANK ACCOUNT TO PREVENT THEM HELPING THEMSELVES........
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★☆☆☆☆
“Absolutely terrible”
Written on: 21/12/2012 by HornbsyA
DO NOT USE THIS BROKER! THEIR SO CALLED SERVICE IS TERRIBLE. SINGLE MUM WITH 3 KIDS ON HER OWN NEAR XMAS AND THE SERVICE I GOT IS DISGUSTING. THEY WANT TO CHARGE ME £60 FOR THEIR MESSED UP ON RECEIVING EMAILS OR THEY CANCEL YOU POLICY EVERY THING IS EMAIL BASED OR CALLS CHARGED AT 10P PER MINUTE AND TAKES AGES TO GET THROUGH. YOU GET PUT ON HOLD. COMPLAINT TO COMPARE THE MARKET AND OMBUDSMAN. (read more)
★☆☆☆☆
“Charged me almost £200 for a policy THEY cancelled”
Written on: 17/12/2012 by jaephillips (1 review written)
Took out a policy with autonet. Received a letter stating that the insurer no longer wished to insure me as they received notification of a previous claim - which I told them about on the quotation form! Said I had to take another policy through them otherwise i would face admin charges. New quotes jumped from £500 to over £1000! Told them I wouldn't pay that. Was then slapped with almost £200 in admin charges for a policy which lasted 6 days!! Also, lines were NOT open on a saturday -... (read more)
★☆☆☆☆
“l was ripped off by Awful Autonet”
Written on: 12/11/2012
Autonet increased my premium by £250 without informing me,no emails from them at all, then a £50 cancellation fee plus days 2 days usage of lnsurance,cost me over £60 for 2 days lnsurance, l then went online and got same spec lnsurance for £200 cheaper, please do not go anywhere near this Company they are a total rip off, and their Customer Services are from xxxx. Their customer call line charge 10p a minute, need l say more ! ! (read more)
Autonetinsurance's Comment
Written on: 28/11/2012
We are sorry to hear you are not satisfied with our services and would like the opportunity to chat to you. Please send your contact details to comms@autonetinsurance.co.uk and a member of our complaints team will contact you. Kind regards Tara
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Showing 31 - 40 of 50 Reviews
★☆☆☆☆
“AVOID”
Written on: 30/09/2012
The main criticisms, but not all, are: 0845 phone calls to the company cost 10p per minute. I was once on hold for 90 minutes The web site is poor, it was impossible to download my documents The "music" when waiting for a person to speak to you is irritating Sorry, but of the advisers I spoke to, only one[a man] impressed me with his attitude. (read more)
Autonetinsurance's Comment
Written on: 28/11/2012
Hi there, we are sorry to hear you are not happy with the service we have provided and will pass all of your comments on. Should you wish to speak with anyone regarding the details in your review please email your contact details to comms@autonetinsurance.co.uk Kind regards Tara
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★☆☆☆☆
“DO NOT USE”
Written on: 13/09/2012 by becxs (1 review written)
Terrible service mis sold insurance have had to change cost me alot of money (read more)
Autonetinsurance's Response to becxs's Review
Written on: 17/09/2012
Hi, we are sorry to hear about your experience with Autonet and would like the opportunity to talk with you. Please e-mail your contact details to theteam@autonetinsurance.co.uk along with the details of your complaint and we will contact you. Kind regards Autonet.
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Cpap's Response to becxs's Review
Written on: 24/10/2012
I have also had the same experience with Autonet - they were aware of a previous small claim on another policy (in fact they came back to me before i said i wanted to go ahead and take out the policy - with the date of the incident and the value of the claim) and still sold me a policy they later claimed was incorrect - thus trying to charge me a lot more money to either change or cancel my policy. I refuse to pay anything more than the £112 i did for the 3 weeks use of the vehicle, and now they are trying threatening to take me to court unless i pay them another £209. Needless to say i am not happy!
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Autonetinsurance's reply to Cpap's Comment
Written on: 28/11/2012
Hi there, we would like the opportunity to look at your policy. please email your details to comms@autonetinsurance.co.uk. Kind regards Tara
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★☆☆☆☆
“Former customer, Autonet will not release no claims status”
Written on: 11/08/2012 by Davetelford (1 review written)
Used this firm to insure a van. Have now got a car and cancelled policy,now insured with another insurance provider. Despite having paid the £50 and other fees to stop policy, I cannot get them to release my details ie No Claims status for the new firm. Its been a month now and still no sign of anything despite calls and letters. Beware all new customers when they send you renewal quotes with the No claims box status blanked out, you know where this could lead to! This needs changing,... (read more)
Tazarc's Response to Davetelford's Review
Written on: 13/08/2012
Hi Dave,
Sorry to hear you are having trouble with your NCB. Please send your contact details and address to comms@autonetinsurance.co.uk and we will be able to escalate this for you.
Kind regards
Autonet Insurance
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★☆☆☆☆
“What a bunch of con merchants”
Written on: 08/08/2012 by stemag (1 review written)
Had a renewal notification ,way more expensive than other brokers.i rang and asked them why comparison sites offer the same policy through autonet but upto £100.00 cheaper.I was given a compleat load of bull**** by a customer service agent with attitude who,having realised she was getting nowhere came out with even more rubbish.My advice is don't renew through them do it through a comparison site and get a much better price for the same product. (read more)
★★★★☆
“I have Recommended to a friend”
Written on: 01/08/2012
I have seen some good and bad reviews about Autonet but as a friend recommended to use them i had a quote. the Sales staff were very friendly and managed to beat any previous quote i had. I did have to spend some time going through my details with an 'Audit' department before i could pay but i like that they double checked everything for me. They told me the individual prices for the bits of my policy and made sure i was happy before taking payment. my friend has been with them for 4... (read more)
★☆☆☆☆
“Despicable”
Written on: 25/07/2012
Never ever use Autonet Insurance, the way they treat you from the very beginning is despicable. (read more)
★☆☆☆☆
“beware hidden charges”
Written on: 25/06/2012
The price quoted was far less than the price I eventually had to pay. After a final demand for another £50.00 I tried to cancel policy but they would only refund half my money despite having had the policy for less than 1 month. Will now have to wait 1 year to cancel, I will never use this company again. (read more)
★★★★★
“Nice, Simple and easy”
Written on: 26/04/2012 by SarahPrice
had my new car a couple of weeks ago and brought my insurance through Autonet from a friend recommendation. the service i recieved was good and frienly. the guy knew all about insurance and different things i can do to do to better my premium (looks like i had too much insurance last year) i would recomment this company based on the service i recieved and am going to get my dad to call next week for his van quote. my docs came through very quickly via e-mail (i love how i can get my... (read more)
★★★★☆
“Good Service and Friendly Staff”
Written on: 24/04/2012
had really good service from this company. i had never heard of the them so had a quote and got a good price. i will return to them next year and recommend to my friends who need van insurance. the staff were chatty but with useful information rather than hard selling and the extra products when explained well are a real benefit. Thanks Autonet, see you next year! (read more)
★★★★☆
“Good service and the price was cheap”
Written on: 10/04/2012
I got my renewal and it was higher than i expected. I found Autonet via the yellow pages and went through the online form and found it easy. I got my price and bought online. I was going to check that all was ok but i recieved an email and confirmation information within minutes. I would recommend them. They have saved my business money and i found the onlien form really easy. Thanks! (read more)
Guest's Comment
Written on: 16/04/2012
Dear Cutomer,
Thanks very much for your great review! Please do not hesitate to visit www.autonetinsurance.co.uk for any of your future insurance needs and we will be happy to help.
Kind regards,
Autonet Insurance
Pressroom@autonetinsurance.co.uk
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Autonetinsurance1's Response to laclaw's Review
Written on: 13/05/2013
Hi, I am really sorry about your experience and hope I can look into this further for you. If you send your contact number, copying in the above complaint I will ensure your number is removed from our system and that we find the call you are referring to above. This will be dealt with accordingly. Many thanks and please accept my sincere apologies, Andy