Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
3.7 / 5
593
72% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“No fuss, happy to recommend.”

Written on: 04/07/2015

Renewed with Autonet for the second year running as they managed to remain the most competitive with a deal that met all of our requirements. Fully comprehensive cover with all five key benefits, for less than any of the major competitors. Went into good detail and made us aware of other, relevant linked products. Happy to recommend for commercial and personal vehicle cover. Many thanks!… Read Full Review

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★★★★☆

“Private Car Insurance Renewal”

Written on: 04/07/2015 by nqTucker303 (1 review written)

Received notification of my car insurance renewal through the post after checking on line found a cheaper deal which Autonet then matched. Autonet staff were friendly and helpful, they did try to cross sell but were not overly pushy when I indicated other products and services were not for me. I would recommend to family and friends but saying that like all insurance products you only know how good they are when you have to make a claim. … Read Full Review

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★★★★★

“Great quote and service”

Written on: 04/07/2015 by CadenO'Donnell (1 review written)

I insured with Autonet last year following research on comparison sites; I suspected I would change companies this year after comparing quotes again. No need! Autonet offer great cover at a really competitive cost. Most importantly the service and customer support is superb. Reminders by email extremely useful and ease of payment over the phone. Very professional and knowledgeable staff; polite not pushy. No need to look at comparison sites any more! Thank you Autonet… Read Full Review

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★★★★★

“Quick and easy”

Written on: 03/07/2015 by Ansleyo166 (1 review written)

The process of getting the quote then taking out the policy was fast and easy and i printed of my policy straight away no messing around with agent and post and a good price too would recommend to any one thinking of using this insurance company no telle sales they send you a confirmation e mail right away and you now just were you are with the policy You just have to forward on your proof of no claims which was easy and it,s done… Read Full Review

Autonetinsurance1's Comment

Written on: 03/07/2015

Hi,
Thank you for taking the time to get in touch and let us know how happy you were with the service you received from Autonet. We are pleased to hear that you found it easy.

Kind regards

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★☆☆☆☆

“Discusting Service”

Written on: 02/07/2015 by hassanauck29 (1 review written)

DO NOT USE THEM. They will squeeze as much money from you as they can. They debited my account without my knowledge and when I called customer service (0844 number costing me a fortune over £30) they said it was not them and they could not justify it. But I have bank statement to evidence it. They cancelled my insurance as they said I should have declared an ongoing claim (still being investigated) as "At Fault" and not "Not at Fault". The claim was still being investigated and I was not at… Read Full Review

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★★★★★

“great company”

Written on: 01/07/2015 by SantinoSelf (1 review written)

What a great company and there staff a amazing nothing is to much trouble. Explained everything I needed to know and gave me a great price on my van insurance would not hesitate to recommend them to anyone in the future… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 30/06/2015 by Arboristchris (1 review written)

The single worst insurance company I have ever dealt with by a long way!As soon as I took my policy out I received a letter of pending cancellation, apparently this is standard? Sent all of the required documents in (proof of no claims, Drivers Licence and Utility Bill) yet still they will not accept this. Letter after letter, email after email and text after text of harassment. You are constantly asked to call their 0844 number to speak to them, when you do you spend a ridiculous amount of… Read Full Review

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★★★★☆

“van insurance”

Written on: 30/06/2015 by lnScott130 (1 review written)

no problem with insurance, setting up was fine, but the person doing setting up was not very clued up and had to keep asking his supervisor. was worried until we received our paperwork if he had done it right or now. … Read Full Review

Autonetinsurance1's Comment

Written on: 30/06/2015

Hi,
Thank you for taking the time to get in touch and let us know about your experience with Autonet.

We are pleased to hear that you are happy with your insurance.

We take customer feedback very seriously and would like to look into your comments about our adviser knowledge. If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details, I can locate your file.

Kind regards

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★★★★★

“Excellent service from the beginning! ”

Written on: 30/06/2015 by TurnerJamison202 (1 review written)

Risna Haq I bought my plan online, I had no issues with the website and when I had to send my no claims bonus certificate in, the man i spoke to - mark.. Was really helpful and polite. No issues so far. Keep it up autonet insurance!… Read Full Review

Autonetinsurance1's Comment

Written on: 30/06/2015

Hi,
Thank you for taking the time to get in touch and let us know that you were pleased with the service form our helpful, polite adviser.

Kind regards

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★★★★★

“Nice service and cheap”

Written on: 29/06/2015 by 443Drake (1 review written)

First time car insurance company offered lower price when renew. It only took me 10 minutes over the phone! Can't belive this is also so cheap. Would recomend you guys as the service I recived over the phone was fantastic. All hassle free. Lets hope next year I will get the same experience. Thank you… Read Full Review

Autonetinsurance1's Comment

Written on: 30/06/2015

Hi,
Thank you for letting us know about your experience with Autonet and for your recommendation. We are pleased to hear that you are happy with the service and price you received.

Kind regards

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★★★★★

“Best Insurance to date.”

Written on: 29/06/2015 by PRA1962 (1 review written)

Autonet Insurance Group should be able to use that old syaing "Quote me happy" because yet again theyu have beat the competition in the insurance market and quoted me very happy indeed for the second year running, obviously when the Renewal came through I checked and still couldn't get it lower so I am with them for another year. Please make me happy next year. On first taking the insurance, which came with breakdown cover, it was very simple to deal with all is done via email and all the… Read Full Review

Autonetinsurance1's Response to PRA1962's Review

Written on: 30/06/2015

Hi,
Thank you for your recommendation and taking the time to let us know how pleased you are with the service and price that you have received from Autonet.

Kind regards

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★★★★☆

“Refreshing approach to car insurance”

Written on: 29/06/2015 by Mary407 (1 review written)

Very easy to get through to on the phone to discuss my renewal, which was great, and, I've found, unusual when talking about car insurance. The price was competitive and actually a bit better than I thought it was going to be. They couldn't reduce the price when I asked but that seemed to be because they'd already found good discounts with the insurance providers. So I was satisfied with that. I've always found it annoying that you can call up a n insurance company, ask for a discount and they… Read Full Review

Autonetinsurance1's Comment

Written on: 30/06/2015

Hi,
Thank you for letting us know about your experience with Autonet. We are pleased to hear that you are happy with the competitive prices we were able to offer and the service that you received.

Kind regards

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★★★★★

“professional, quick and very easy to deal with. no...”

Written on: 29/06/2015 by bobhug (1 review written)

Very quick to re - insure my car over the phone by professional staff and documents sent by email which is on my phone and always with me… Read Full Review

Autonetinsurance1's Response to bobhug's Review

Written on: 30/06/2015

Hi,
Thank you for your comments about Autonet.

We are pleased to hear that you are happy with the professional staff and the documentation that you received,

Kind regards

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★★★★☆

“Efficient And Happy With Service”

Written on: 29/06/2015 by spud730 (1 review written)

As a first time customer, I felf that the online process in purchasing my van insurance was quick and easy, even to the point of the signature options was a very clever touch, which I must admit have never seen before, this all helped to make the process so much quicker. As this is my first experience using Autonet I cannot comment on the service, should I require it in a claim, hopefully never will. First impression always last and the online process certainly shows how proffesional the… Read Full Review

Autonetinsurance1's Response to spud730's Review

Written on: 29/06/2015

Hi,
Thank you very much for letting us know how quick and easy you found it to purchase your insurance from our website.

We are pleased to hear that you found it professional.

Kind regards

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★★★★☆

“Good service very informative”

Written on: 29/06/2015 by Shezza1985 (1 review written)

Easy to sign up and they have been in touch with all information I have needed to complete the process eg. Providing proof of no claims and providing driving licence information setting out clearly in there emails on best and easiest way of getting information back to them Reasonable price as well they weren't the cheapest quote on the comparison site I used but offer more perks as standardi… Read Full Review

Autonetinsurance1's Response to Shezza1985's Review

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know that you were happy with the service that you received from Autonet.

Kind regards

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★★★★★

“The process of completing my insurance was very easy...”

Written on: 29/06/2015

The process of completing my insurance was very easy and straightforward, and gave an easy step by step process. The price was the best and hopefully when my renewal will be due I hope to renew with autonet insurance group. I liked the price, it was a very competitive price. There was nothing I didn't like about completing my insurance. The response to completion was very quick… Read Full Review

Autonetinsurance1's Comment

Written on: 29/06/2015

Hi,
Thank you very much for letting us know how pleased you were with the straightforward process and the price from Autonet.

Kind regards

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★★★★★

“Excellent very friendly and efficient ”

Written on: 28/06/2015 by Jo.bendell (1 review written)

Excellent service, friendly and helpful staff as wel as a good price for my insurance… Read Full Review

Autonetinsurance1's Response to Jo.bendell's Review

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know that you are happy with the helpful staff and price from Autonet.

Kind regards

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★☆☆☆☆

“Won't 'talk' to you”

Written on: 28/06/2015 by Officer381 (1 review written)

Don't bother with Autonet all they do is bombard you with texts and emails and never actually talk to you after they committed errors. I would not be using them after my insurance runs out… Read Full Review

Autonetinsurance1's Response to Officer381's Review

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know about your experience with Autonet.

We place a great deal of importance on customer feedback and would like to look into this for you. If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details, I will be able to locate your file.

Kind regards

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★☆☆☆☆

“Ripped off if you have to cancel ”

Written on: 28/06/2015 by Slobbergob (1 review written)

My name is Richard horner insured my car with atonet for 1 year because this was the only option they gave me when I went to renew after my 1st year.I asked for 6 months because I new I was changing cars within this time frame.it's okay they said as I could just update my policy to the new car.Unfortunately my car failed its M.O.T.As the repairs would cost more than the car is worth I decided to scrap it.I had the insurance for 1 month it cost me £211 for the year.my rebate from my policy (11… Read Full Review

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★★★★★

“THE BEST”

Written on: 28/06/2015 by PETRONELA (1 review written)

IS A VERY QUICK AND EASY INSURANCE COMPANY TO GET THINKS DONE.THE STAFF ARE REALLY GOOD AND PROMPT.SO FAR HAS BEEN THE BEST INSURANCE COMPANY I BEEN DEALING WITH. WELL DONE!… Read Full Review

Autonetinsurance1's Response to PETRONELA's Review

Written on: 29/06/2015

Hi,
Thank you for taking the time to get in touch and let us know how pleased you were with the service from Autonet.

Kind regards

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