Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
3.8 / 5
678
74% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Disgusting lying parasites”

Written on: 29/07/2015 by FrancesReese (1 review written)

Following my telephone call to inform Autonet that i was not needing to renew my insurance with them due to no longer having the vehicle on the road (which DVLA have record of) . They continued to renew my Insurance, re staring the Direct debit which i had cancelled with my bank then sending me letters stating i owe £200 + in cancellation charges. I have refused and stated my reasons, i now get 3 letters per week, 5 phone calls, text messages all stating that unless i contact and pay they will… Read Full Review

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★★★★☆

“good set up”

Written on: 28/07/2015 by McDonougheo429 (1 review written)

Not had to use insurance so far (hopefully never will!) but setup was swift and easy with a very competitive price… Read Full Review

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★★★★★

“The best deal out there!”

Written on: 28/07/2015

I went through numerous comparison sites to make sure I could get the best deal for a bespoke Insurance Policy. Autonet came up trumps on most of them due to value for money and customer satisfaction responses! I now see why, as it has been a smooth journey since I signed up. I have received a rapid and professional response to all my queries and to top it all, I have saved a fortune compared to last year's Policy despite adding Breakdown cover and Legal expenses… Read Full Review

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★★★★☆

“efficient. cheap. flexible ”

Written on: 27/07/2015 by eaMcIntosh384 (1 review written)

efficient. cheap. flexible. Polite conversation going through all my requirements and gave me a very competitive estimate. Policy was taken out & emailed within an hour. Will happily refer them and use again for our 2nd car… Read Full Review

Autonetinsurance1's Comment

Written on: 28/07/2015

Hi,
Thank you for letting us know that you were pleased with efficient service and the competitive price from Autonet.

Kind regards

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★★★★☆

“Very good and friendly ”

Written on: 27/07/2015 by Francescaw303 (1 review written)

Very good and helpful and friendly… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thank you very much for taking the time to get in touch and let us know that you found Autonet helpful and friendly to deal with.

Kind regards

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★★★★★

“autonet renewed online easy and uncomplecated”

Written on: 26/07/2015 by 888tbird888 (1 review written)

i found the renewal prosses easy and uncomplecated thank you autonet taking the hassle out of the insurance renewal mine field recommend to all… Read Full Review

Autonetinsurance1's Response to 888tbird888's Review

Written on: 27/07/2015

Hi,
Thank you for your recommendation and taking the time to let us know that you are pleased with how easy it was to renew your insurance with Autonet.

Kind regards

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★★★★★

“EXCELLENT SERVICE”

Written on: 26/07/2015 by Lylae1985 (1 review written)

Website redirection from compare the market to do car insurance was a bit hassle as details were somewhat incorrect and rectification of same on autnot website wasn't working so had to call autonet for same. The advisor did it from scratch but provided the same offer as was on website. Explanation was boring(joking) but more than satisfaction except one thing that when asking about driving other cars as third party was a clear yes by first advisor but when reconfirmed with second who took… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thank you for taking the time to get in touch and giving a detailed review of the service you received from Autonet.

We place a great deal of importance on customer service and are pleased to hear that you were happy with your purchase.

If we can be of any further assistance, please don't hesitate to let us know.

Kind regards

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★★★★★

“Excellent service ”

Written on: 25/07/2015 by 250Kearns (1 review written)

Really quick service, real smooth transition from previous insurer and relevant cover details were received very quickly. Highly recommeded. I would recommend Auto net to my friends and family. And auto net offered a very competitive rate for my comprehensive insurance… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thank you very much for your recommendation and letting us know how pleased you were with the price and cover that you purchased from Autonet.

Kind regards

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★★★★★

“Excellent service ”

Written on: 25/07/2015 by 250Kearns (1 review written)

Really quick service, real smooth transition from previous insurer and relevant cover details were received very quickly. Highly recommeded. I would recommend Auto net to my friends and family. And auto net offered a very competitive rate for my comprehensive insurance… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thank you very much for your recommendation and letting us know how pleased you were with the price and product that you purchased from Autonet.

Kind regards

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★★★★☆

“Premium offered was very competetive Tservice offered...”

Written on: 25/07/2015

Premium offered was very competetive Tservice offered so far… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thanks for letting us know that you pleased with the price and service that you have received from Autonet.

Kind regards

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★★★★☆

“Everything went smoothly and saved some money.”

Written on: 25/07/2015 by DamianMcAllister1959 (1 review written)

I got the renewal which said they had changed me to a different insurer to get the best deal. I phoned to pay and they got me an even better deal, saving me another £25. I didn't like how I got 2 sets of documents sent through the post, which is a waste of money… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thanks for letting us know about your experience with Autonet. Customer feedback is very important to us and we'd like to look into why you got two sets of documents. To help us do this, please could you get in touch by using the email address at the top of our Review centre page. If you include your contact details, we will be able to locate your file.

Kind regards

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★★★★★

“very good so far”

Written on: 25/07/2015

Company came up from a internet comparison site as the lowest quote. First insurance internet purchase company to not try to up the price after you have agreed to purchase, so very happy so far. Proof will be in claiming, though hope it never comes to that. Have had a follow up call to try and sell me legal cover, if I'd wanted it I would have selected it so there was no need for that. All docs have come through via email, so that is good. Would I use them again, I will tell you in 12… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thank you for taking the time to let us know that you are happy with the insurance that you have purchased and that your documents arrived via email.

From time to time, we do offer customers other products that we think may be of interest to them.

If you would prefer not to receive these offers, please let me know, by emailing the address at the top of our Review Centre page and I can arrange this for you.

Kind regards

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★☆☆☆☆

“Constantly on hold”

Written on: 24/07/2015 by Unhappy1973 (1 review written)

Have had nothing but hassle , constantly on hold costing money, very long to reply to emails, I still don't know if I'm fully insured, having to contact DVLA for my driving record because they won't accept my drivers licence and counterpart even though my counterpart contains more information, had an email demanding £580 extra which was through no fault of mine, overall very dissapionted which every aspect of this company… Read Full Review

Autonetinsurance1's Response to Unhappy1973's Review

Written on: 27/07/2015

Hi,
I'm sorry to hear that you are not completely satisfied with all aspects of the service that you received from Autonet.

We place a great deal of importance on customer service and would like the opportunity to look into this for you. To enable us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details, we will be able to locate your file.

Kind regards

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★★★★★

“Superb, outstanding, excellent”

Written on: 24/07/2015 by pnHahn286 (1 review written)

Very friendly customer services. Very resonable price. Perfect company for new users as autonet provides a very competitive price… Read Full Review

Autonetinsurance1's Comment

Written on: 24/07/2015

Hi,
Thank you for taking the time to get in touch and let us know that you are happy with the friendly staff and competitive price at Autonet.

Kind regards

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★★★★★

“Tpo Value for cover”

Written on: 23/07/2015 by Dawson46 (1 review written)

I reduced my insurance cost by over 35% and increased the options by having legal cover included, lowest full cover I have had in years… Read Full Review

Autonetinsurance1's Comment

Written on: 24/07/2015

Hi,
Thank you for taking the time to let us know how pleased you are with the insurance you purchased from Autonet.

Kind regards

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★★★★★

“helpfull freindly cheep”

Written on: 23/07/2015 by brooksidelover (1 review written)

I was on the phone to the person I dealt with with my quote he was happy n freindly also very helpful. The cover is amazing expesially the unlimited windscreen cover and free driving abroard. When i got insured u told quite a few freinds n family about it n even put it on my status on fb!!… Read Full Review

Autonetinsurance1's Response to brooksidelover's Review

Written on: 24/07/2015

Hi,
Thank you very much for letting us know how happy you were with the friendly staff at Autonet and the cover that you purchased.

Kind regards

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★★★★★

“Fast, efficient service”

Written on: 23/07/2015 by Ballardwy228 (1 review written)

I chose Autonet Insurance above other online agencies for their price, range of cover options and 'one click' confiration.I would recommend Autonet to anyone searching for a fast, efficient service… Read Full Review

Autonetinsurance1's Comment

Written on: 23/07/2015

Hi,
Thank you for your recommendation and taking the time to let us know how pleased you were with the service and price available from Autonet.

Kind regards

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★★★★★

“Serious promote good”

Written on: 23/07/2015 by Quinnv319 (1 review written)

Very good service.i.ll recommended good value… Read Full Review

Autonetinsurance1's Comment

Written on: 23/07/2015

Hi,
Thank you very much for your recommendation and letting us know that you were pleased with the service from Autonet.

Kind regards

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★★★★★

“Good value insurance”

Written on: 23/07/2015 by 105West (1 review written)

renewal quote was good and cheaper than the competition. Renewal was quick and easy… Read Full Review

Autonetinsurance1's Comment

Written on: 23/07/2015

Hi,
Thank you very much for your continued custom and for letting us know that you found it quick and easy to renew.

Kind regards

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★★★★☆

“easy to set up insurance”

Written on: 22/07/2015 by kingpin12345 (1 review written)

Very easy to set up and get insurance. Thankfully not had to use it :-). Good notice to renew… Read Full Review

Autonetinsurance1's Response to kingpin12345's Review

Written on: 23/07/2015

Hi,
Thank you very much for letting us know how easy you found it to renew with Autonet.

Kind regards

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