Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
4.2 / 5
2038
84.0% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“Contents Insurance Policy”

Written on: 06/12/2016 by McCabezx421 (1 review written)

Very reasonably priced. Hassle free application. No problems at all so far. Hopefully, never have to make a claim… Read Full Review

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★★★★★

“Very Easy Process”

Written on: 06/12/2016 by Kaylynn440 (1 review written)

I liked the easy process and very quickly completed my on-line registration, its an excellent and hassle free way to getting my car insured, I have found the portal very accessible and easy to use. The process only took minimal time to complete and the portal is very easy to access which allows me to have a look at my insurance schedule and documents when I like and can download the documents needed as and when required. Autonet group keep up the great work, you have a another satisfied… Read Full Review

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★★★★☆

“Autonet insurance reveiw”

Written on: 06/12/2016 by Kadence481 (1 review written)

I was very happy with the service and the price it saved me alot of money. The only thing that annoyed me was being cold called to sell me legal expenses insurance that I told them I did not want… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 06/12/2016 by Leylai1974 (1 review written)

Only been insured a few days when I am contacted by them about my policy . Someone then puts my onto a salesman who tries hard sell tactics to try and get my to buy more unwanted products of theirs . Never been treated like this before by a company you've just paid hundreds of pounds to .Will not use this company again or would not recommend to anyone… Read Full Review

Autonetinsurance1's Comment

Written on: 06/12/2016

Hi,
Thank you very much for taking the time to get in touch and bring this to our attention. From time to time, we do contact customers after their initial purchase in case there are additional products that we have that maybe of interest. We would never want our customers to feel under pressure though and would like to look into this for you. If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page.

Kind regards

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★★★★★

“simple actions ”

Written on: 05/12/2016 by tibby7860 (1 review written)

excellent stuff thank you very much, will reccomend to other users and firends defo… Read Full Review

Autonetinsurance1's Response to tibby7860's Review

Written on: 06/12/2016

Hi,
Thank you very much for your recommendation and letting us know that you are pleased with the service from Autonet.

Kind regards

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★★★★☆

“help button please”

Written on: 05/12/2016 by svMonroe499 (1 review written)

it was all quite easy to fill out apart from the question about 'Q' plates i had no idea what that was until i looked it up on google, a help button next to those questions would be more useful… Read Full Review

Autonetinsurance1's Comment

Written on: 05/12/2016

Hi,
Thank you very much for your comments and letting us know that you are pleased with the service from Autonet. I will pass your comments on to the relevant department about the help button.

Kind regards
Nicola

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★★★★☆

“not impressed ”

Written on: 05/12/2016 by fnEllis69 (1 review written)

Did not like the call telling me that I need legal protection insurance… Read Full Review

Autonetinsurance1's Comment

Written on: 05/12/2016

Hi,
Thank you very much for taking the time to review Autonet. From time to time, we do call customers after their initial purchase to offer additional products that we think may be useful. If you would prefer not to be included in this, you can contact us by using the email address at the top of our Review Centre page. If you include your contact details in your request, we can make a note of this on your file

Kind regards
Nicola

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★★★★★

“So easy to use!”

Written on: 04/12/2016 by Bradyn50 (1 review written)

Incredibly straightforward process to set up insurance and legal cover combined with friendly helpful staff made this the best experience I have ever had when taking out car insurance… Read Full Review

Autonetinsurance1's Comment

Written on: 05/12/2016

Hi,
Thank you for your comments and letting us know how easy you found it to deal with Autonet.

Kind regards

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★★★★☆

“Great price and really good policy”

Written on: 03/12/2016 by Danny2156 (1 review written)

Did a comparison search and Autonet was near the very top. On looking at the price and benefits it blows the other companies out of the water. Easy to do the online application and now have peace of mind with 12 months insurance… Read Full Review

Autonetinsurance1's Response to Danny2156's Review

Written on: 05/12/2016

Hi,
Thank you very much for your comments and letting us know that you are pleased with the price and service from Autonet so far.

Kind regards

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★★★★★

“Car insurance”

Written on: 03/12/2016 by KimoraMacLeod71 (1 review written)

Very easy to insure my car with you . No problems quick and efficient service very happy to use you again and recommend. I liked your quick response and competetive prices… Read Full Review

Autonetinsurance1's Comment

Written on: 05/12/2016

Hi,
Thank you very much for taking the time to review Autonet. We are pleased to hear that you are happy with the efficient service that you have received from Autonet.

Kind regards

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★☆☆☆☆

“Utterly unhelpful. Avoid if you can afford to”

Written on: 03/12/2016 by mbMoore195 (1 review written)

I have sadly had to have several communications with Autonet's customer service team since recently taking out insurance and at every single stage, they seem to have gone out of their way to be unhelpful and obnoxious. One thing they seem to like to do is use their own 'in-house' language for things that as a customer, I would have no idea what they mean. When you ask them to explain in lay-terms, I've been met with bad attitude and a general unhelpfulness. Staff are obviously trained to speak… Read Full Review

Autonetinsurance1's Comment

Written on: 05/12/2016

Hi
Thank you for taking the time to get in touch and bring this to our attention. We are sorry to hear that you are not satisfied with all aspects of the service that you have received from Autonet. We take customer feedback very seriously and will look into this for you.
Kind regards

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★★★★☆

“Friendly, helpful advice.”

Written on: 02/12/2016 by DEAKO66 (1 review written)

Customer service staff really helpful. Gave good advice and really helpful. Took time to explain things in detail and even called me back to make sure I was ok with everything. NCD proof could of been easier to sort out and the email system could be better, but overall got a good standard of service and a reasonable price for my insurance. The upfront payment was lower than all the other quotes I received which was a major reason for selecting the oroduct… Read Full Review

Autonetinsurance1's Response to DEAKO66's Review

Written on: 05/12/2016

Hi,
Thank you very much for letting us know that you are pleased with the service that you have received from our helpful staff at Autonet.

In terms of your comments about the NCD proof, I will pass your feedback on to the relevant team.

Kind regards

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★★★★☆

“Quick and easy”

Written on: 02/12/2016 by Clifford346 (1 review written)

Having had my one and only accident in 34 years of driving I was dreading getting my renewal quotes however on every comparison site auto net plus came in at the cheapest including everything I wanted . I prefer to speak to a proper person though and so rang the given number and was told it would cost an extra £15 which I thought was a real cheek and got it on line very quick and easy… Read Full Review

Autonetinsurance1's Comment

Written on: 05/12/2016

Hi,
Thank you for taking the time to review Autonet and let us know that you are pleased with the price from Autonet. We do make a standard charge for all policies purchased via our call centre. There is no charge when purchased online. We are pleased to hear that you found it quick and easy to purchase online.

Kind regards

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★★★★★

“Excellent dealing so far with no problems ”

Written on: 02/12/2016 by RogerFisher332 (1 review written)

Excellent dealing so far with no problems… Read Full Review

Autonetinsurance1's Comment

Written on: 02/12/2016

Hi,
Thank you for your comments and letting us know that you are pleased with the service from Autonet.

Kind regards

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★★★★☆

“Grear customer service. Thank you”

Written on: 01/12/2016 by Jesus417 (1 review written)

Its was easy to use online was quick and to the point and most importantly the price was great… Read Full Review

Autonetinsurance1's Comment

Written on: 02/12/2016

Hi,
Thank you for taking the time to review Autonet and let us know how quick it was to use our online service. We are pleased to hear that you are happy with the price.

Kind regards

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★★★★★

“Reasonable prices plus hastle free service”

Written on: 01/12/2016

Comparing to most insurance company's, I found Auto net the cheapest with a fabulous breakdown cover to suit everyone. I found the call centre staff very helpful. Although I finalized my purchase online without any problems the second time round. I liked that there were no little extra costs and that the administration costs was included in the quote. I do think while purchasing online,the session shouldn't expire so quickly. Great value for money!… Read Full Review

Autonetinsurance1's Comment

Written on: 02/12/2016

Hi,
Thank you very much for taking the time to review Autonet and let us know how pleased you are with the service that you have received from our helpful staff. We are happy to hear that you are satisfied with the value for money too,

Kind regards

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★★★★★

“Awesome Experience and GREAT Cover!”

Written on: 01/12/2016 by McElroykv275 (1 review written)

I searched online and found Autonet Insurance via a compare website. Their quote wasn't the cheapest, but it offered the best overall support and insurance package. Paying was quick and easy as was registering and getting my quote. Fabulous service! This is the future of car insurance!… Read Full Review

Autonetinsurance1's Comment

Written on: 01/12/2016

Hi,
Thank you for your comments and letting us know how pleased you are with the service and overall package from Autonet.

Kind regards

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★★★★★

“Professional, helpful, kind, supportive, patient,...”

Written on: 01/12/2016 by MarleyLaw (1 review written)

The young man that I spoke to was really kind and helpful. Speaking slowly so that I could understand I asking if I was happy on a number of occasions. The service was excellent and exceptional. I have highly recommend this company already to friends and family and colleagues. Also I was very impressed with the cost. I felt that the terms and conditions were fare and I'd got a good deal. I will definitely take out the same cover next year… Read Full Review

Autonetinsurance1's Comment

Written on: 01/12/2016

Hi,
Thank you for taking the time to review Autonet and let us know how pleased you are with the helpful staff, We are happy to hear that you would recommend us.

Kind regards

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★★★★★

“van”

Written on: 01/12/2016 by 215Murray (1 review written)

took out new insurance with autonet excellent service staff very friendly got just what I wanted… Read Full Review

Autonetinsurance1's Comment

Written on: 01/12/2016

Hi,
Thank you for your comments and letting us know how pleased you are with the service from our staff.

Kind regards

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★★★★★

“Easy Service”

Written on: 01/12/2016 by 214Lacroix (1 review written)

Very easy service with competitive prices. Excellent cover in my car insurance. Highly recommend… Read Full Review

Autonetinsurance1's Comment

Written on: 01/12/2016

Hi,
Thank you your recommendation and letting us know how pleased you are woth the service and price from Autonet.

Kind regards

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