Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★☆☆
3.1 / 5
56% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Good value and excellent customer service”

Written on: 04/03/2015 by qtWilliams489 (1 review written)

During our first year, we changed car, so phoned to amend policy accordingly expecting ridiculous admin fees, but none of the sort and it couldn't have been easier Having just come up to renewal time it's a refreshing change that Autonet don't put an automatic renewal into the policy which is a definite plus in my book. Again we had to change a few details, the gentlemen we spoke to was really helpful and in fact when he ran the numbers again got us a cheaper premium! … Read Full Review

Autonetinsurance1's Comment

Written on: 05/03/2015

Hi,
Thank you for your comments and for letting us know that you are happy with the service and the cost of the premium from Autonet.

Kind regards
Nicola

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★★★★★

“Best Quote fo my Needs ”

Written on: 04/03/2015 by TessaBaird393 (1 review written)

I have been with autonet for 3 years and they have always come up with the bvest Qute to suit my needs in commercila van insurance .I have recomended to freinds and family on several occasions and will continue to do so. My son is also a costomer and has insurance to suit his line of business at a competitive price , He would also recomend Autonet .I dont always look at the price iots about value for money… Read Full Review

Autonetinsurance1's Comment

Written on: 05/03/2015

Hi,
Thank you for the recommendations and letting us know that you are happy with the price and service that you have received from Autonet.

Kind regards
Nicola

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★★★★★

“Very satisfying experience ”

Written on: 04/03/2015 by RoninJames (1 review written)

In my view they are the number 1 insurance broker Autonet have always provided me with the best quote and a exceptional service, on the one occasion I have had to make a flame they dealt with everything and I did not have to lift a finger. WELL DONE AUTONET … Read Full Review

Autonetinsurance1's Comment

Written on: 05/03/2015

Hi,
I'm pleased to hear that you are happy with the service that you have received from Autonet and that we were helpful when dealing with your claim.

Thanks
Nicola

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★★★★★

“Low price great service”

Written on: 03/03/2015

Excellent customer service when renewing my policy. Called to say I had a cheaper quote which was then matched and bettered. Can't fault the service in any way, no hassle and UK call centre. One very happy customer… Read Full Review

Autonetinsurance1's Comment

Written on: 05/03/2015

Hi,
Thank you for letting us know that you are happy with your renewal price and the service that Autonet have provided.

Many thanks
Nicola

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★★★★★

“best auto insurer”

Written on: 03/03/2015 by SaraiCraig175 (1 review written)

Very competarive rates and easy to use , would recomend to family and friends… Read Full Review

Autonetinsurance1's Comment

Written on: 05/03/2015

Hi,
Thanks for your recommendation and for letting us know that you are happy with the prices from Autonet.

Kind regards
Nicola

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★★★☆☆

“good customer aervice”

Written on: 03/03/2015 by KennediO'Connell (1 review written)

Yes very good price and help ws good and thy talk nice aswell i would tell my friends about the service hope thy give the sercice all time and keep the cost down… Read Full Review

Autonetinsurance1's Comment

Written on: 03/03/2015

Hi,
Thank you for letting us know that you are happy with the service and price you have received from Autonet.

Kind regards
Nicola

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Report this review Read 1 Comment
★★☆☆☆

“Policy”

Written on: 02/03/2015 by Cozza177 (1 review written)

I was with autonet with my car, but then purchased a new one so I contacted autonet about my policy, to see if I could transfer it to my new car. The quote for my new car was not the cheapest but I thought I would let it carry on and it would be less hassle. How wrong could I be, I was due £90 back from my policy, but they was going to charge me £75 for a cancellation fee and admin charge and tax and deductions for the cover I had. So wasn't worth getting back so I decided to let them keep it… Read Full Review

Autonetinsurance1's Response to Cozza177's Review

Written on: 03/03/2015

Dear Sir/ Madam,
Thank you for your comments and letting us know that the prices your received from Autonet did not meet your expectations.

When you purchase an insurance policy the premium is based upon the information provided at the time. If that information changes, such as a different vehicle, the insurer will re-assess the risk and either change the premium accordingly to reflect the new risk.

At the moment, we do not provide multi-car policies at Autonet, but we do aim to offer competitive premiums for each of the individual, annual polices that we do offer. If one of these policies is cancelled before the end of the 12 months term, cancellation charges are made in accordance with our Terms of Business. These charges are made to cover the costs incurred to Autonet to set up and administer the policy.

If we can be of further assistance, please let me know.

Kind regards
Nicola

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★★★★★

“Quick easy and convenient ”

Written on: 02/03/2015 by 14Wren (1 review written)

I'm am very pleased With the service and the ease of the way I was able to get my quote and the officiancy and quickness of receiving all my documents . I have already recommended it to my friends and family members and they too are going to get quoted when there policy are due for renewal I'm have been using autonet for a few years and they even mirror the no claims bonus for an additional driver.this was very useful for me as I had been on my husbands policy for years. And now I have my own… Read Full Review

Autonetinsurance1's Comment

Written on: 02/03/2015

Hi,
Thank you for your recommendation and letting us know that you are happy with the service from Autonet and the way that everything has been explained to you.

Kind regards
Nicola

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★★★★☆

“Top of the shop”

Written on: 01/03/2015 by DeanGrady246 (1 review written)

Excellent service Price cheapest Great helpful staff Saving pounds Happy bunny… Read Full Review

Autonetinsurance1's Comment

Written on: 02/03/2015

Hi,
Thank you for letting us know that you are happy with the price and service you received from our helpful staff.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Hassle free service”

Written on: 28/02/2015 by al1dj (1 review written)

My insurance was due for renewal, I had started to look at comparison web sites when I received my renewal from Autonet. They had already found the best deal for me and comparing the quote with what I had found it was certainly the best I could have. I also lost my information off my laptop around 5 months ago regarding my policy, when I rang to see if I was insured through Autonet the young lady I spoke to could not have done any more to help me. She located my policy, explained what it… Read Full Review

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★★★★★

“I was very impressed with the service that the company...”

Written on: 27/02/2015 by Duchess1 (1 review written)

I was very impressed with the service that the company provided. It was quick and efficient and easy to fill in. I would definately provide my friends and family with the company details to contact you when there insurance is due for renewal… Read Full Review

Autonetinsurance1's Response to Duchess1's Review

Written on: 02/03/2015

Hi,
I'm pleased to hear that you are happy with the service you received from Autonet.

Kind regards
Nicola

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★★★★★

“Smooth transaction”

Written on: 26/02/2015

Autonet Insurance services proved to be a professionally run service with a 100% interest in providing me with the best motor policy that suited me, at the very best competitive price. I couldnt find the same policy anywhere anywhere else, so all in all I'm very happy with their services, a quick,efficient good deal. Thank you… Read Full Review

Autonetinsurance1's Comment

Written on: 26/02/2015

Hi,
Thanks for letting us know that you are happy with the service and price that you have received from Autonet.

Kind regards
Nicola

Reply to this comment
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★★★★★

“TOP CLASS INSURER”

Written on: 26/02/2015

WHEN I CONTACTED THE COMPANY THE STAFF WERE VERY POLITE AND FRIENDLY AND HELPED TO ARRANGE MY INSURANCE IN A CARING, STRAIGHT FORWARD WAY. EVERYTHING WAS EXPLAINED FULLY AND IN TERMS I WOULD UNDERSTAND. THE SAVING THAT I HAVE MADE IS FANTASTIC AND THE COVER IS IDENTICAL TO MY PREVIOUS INSURER. WOULD HIGHLY RECOMMEND THIS COMPANY… Read Full Review

Autonetinsurance1's Comment

Written on: 26/02/2015

Hi,
Thank you for your comments about Autonet and for your recommendation. I'm pleased to hear that you are happy with the service that you received.

Kind regards
Nicola

Reply to this comment
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★★★★★

“Very good company”

Written on: 25/02/2015 by MalakaiMunoz487 (1 review written)

Perfect deal and easy to understand all the details Thank you… Read Full Review

Autonetinsurance1's Comment

Written on: 26/02/2015

Hi,
Thanks for letting us know that you were happy with the service you received from Autonet.

Kind regards
Nicola

Reply to this comment
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★★★★★

“It was so easy to insure my car”

Written on: 24/02/2015 by Fitzgeraldfw114 (1 review written)

The process of insuring my car through autonet was so simple and quick. It only took me 5 minutes to give my particular details and answer the necessary questions. The operator was really friendly and knowledgeable about their insurance products and was able to suggest which plan suited our requirements. I would definitely recommend autonet to friends and family… Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for your recommendation and for letting us know that you are happy with the service that you have received from Autonet.

Kind regards
Nicola

Reply to this comment
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★★★☆☆

“GOOD CUSTOMER RELAIONS”

Written on: 24/02/2015 by Davidson189 (1 review written)

I have been with Autonet for many years i found them to be helpful at all times all my questions were answered efficently.I have been insuered for a work vehicle and a private vehicle and never had any problems .Would reccomend to friends and family… Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for your recommendation and for your continued custom with Autonet. I'm pleased to hear that you are happy with the service you have received.

Kind regards
Nicola

Reply to this comment
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★☆☆☆☆

“AVOID!”

Written on: 24/02/2015 by winiar-p (1 review written)

When quoted via comparison website the quote changed from around £370 to around £900 as car was in the company name. Up to that point after typing all the details was showing cheaper quote. Anyway as this was Friday evening and car was due to be picked up from local Honda garage unexpected next day as we have received good news that it was delivered earlier I have decided to put it thru for a month or 2 and then add it in to our existing company fleet policy. When asked to cancel I was given… Read Full Review

Autonetinsurance1's Response to winiar-p's Review

Written on: 26/02/2015

Dear Sir/ Madam
Thank you for your comments in relation to Autonet.

We’d like to look into what happened when you tried to cancel your insurance with Autonet. To enable us to do this, please can you get in touch (including your contact details) by using the email address at the top of our Review Centre page

Kind regards
Nicola

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★☆☆☆☆

“false insurance payout, setting up unauthorised contract”

Written on: 24/02/2015 by shadyinsurance (1 review written)

1.false insurance payout for 10.000, 6 month later m.i.b tell me there' been no payout. 2.Changed new policy cost from agreed 200 to no nothing about 300, and when query told in fact it' 480 per month 3, breaking terms and agreement , can you do that 4, complete ignorance and threats to cancel insurance, due to there mishandling of the case. 5.my insurance has jumped from 100 pound per month to 480 per month 6.when I asked them to protect my n, c, b they talked me out of it, and was told they… Read Full Review

Autonetinsurance1's Response to shadyinsurance's Review

Written on: 26/02/2015

Dear Sir/ Madam,
Thank you for your comments.

We take your feedback very seriously and would like to look the points you mention. Please can you contact us (including your contact details) by using the email address at the top of our Review Centre page.

Kind regards
Nicola

Reply to this comment

Shadyinsurance's reply to Autonetinsurance1's Comment

Written on: 04/03/2015

Speak to your complaints department, I'm sick of contacting you, I sent you the policy back a month ago , I feel I deserve compensation for all the messing around, stress and wrong doing done to me .Please see everyone else's problems caused too, it's wrong and Un professional. Speak to your complaints department. Power to the people.
I'm part of an anti fracking team , and ready to picket nile street depot.
Letting everyone know what you have done to me,
Please take serious.i have all the evidence to prove my facts

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★★★★☆

“hassle free”

Written on: 24/02/2015 by McClearymj266 (1 review written)

This insurer has been in the top three quote for the last couple of year's Also there I've had no hard sell to take out extras on the policy's i have running with them on both my family car and my van last year we had an unfortunate year we had to claim for two bumps one of which was my own fault . the other was a none fault claim and both were dealt with quickly and hassle free this years car insurance came and the quote was still reasonable , hence the reason we stay with autonet … Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for your continued custom and for letting us know that you are happy with the price and service that you received from Autonet.

Kind regards
Nicola

Reply to this comment
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★★★★☆

“Cheapest quote i could find for my Van”

Written on: 24/02/2015 by Michealf1967 (1 review written)

As the title says really, also good because you can view your documents online once you have made your account. … Read Full Review

Autonetinsurance1's Comment

Written on: 24/02/2015

Hi,
Thank you for your comments about Autonet and for letting us know that you are happy with the price and our facilities online.

Kind regards
Nicola

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