Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★☆☆
3.2 / 5
59% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Autonet Insurance - www.autonetinsurance.co.uk - Ask a question now

Media Gallery for Autonet Insurance - www.autonetinsurance.co.uk

Autonet Insurance - www.autonetinsurance.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Frustration”

Written on: 29/03/2015 by justinunderwood (1 review written)

After setting up and paying for my new van insurance online, to my surprise a day or so afterwards, an additional email was sent explaining that a £306 premium was required on the basis of an outstanding claim. A strict seven day deadline was given for payment to be made or my policy would be void. As a result, an email was sent in response immediately to enquire further, and an explanation of this. Frustratingly, it took Autonetinsurance 6 days to respond to this, allowing me just 1 day to… Read Full Review

Report this review
★★★★★

“Very Good Insurers”

Written on: 28/03/2015 by 448MacLeod (1 review written)

I have taken out a policy that covers all my needs at a very affordable price. I would definatley recommend to family and friends… Read Full Review

Report this review
★★★★★

“Fantastic service and re newal of policy ”

Written on: 27/03/2015

As we all struggle to come up with the money to pay our insurance each year Im always pleased to re new my policy with autonet. It's really the most stress free I've ever felt about my van insurance re newal, I don't ever go on those comparison sites anymore no matter how many cuddly toys they are offering. I mean don't we all just want great cover for a reasonable amount I'm one pleased customer… Read Full Review

Report this review
★★☆☆☆

“Felt ripped off”

Written on: 27/03/2015 by 81Sparks (1 review written)

i feel like iv been ripped off, I took my insurance out on a business address where I store my van as I live in a high risk area so I wouldn't be paying to much. my insurance got cancelled as I do not live there. my van is never at my home address so I don't see why I should be paying double the insurance at my home address when the van is never there. I think the company only done this to get the extra money out of me to earn more commission, I have never had this trouble with any other… Read Full Review

Report this review
★☆☆☆☆

“Daytime Robbery”

Written on: 27/03/2015 by xxyang (1 review written)

Bought car insurance from them online through a comparison website as they are cheapest. I did this 7 days before my insurance start. They took 530 pounds from my account the next day, doucument was send to me after a couple of days. Everything seems to be going well, then after a week when they send me a letter saying they my policy will be cancelled in 7 day, and did not explain the reason. so i call them to ask. they said they are a broker and the company insured me will not insure my… Read Full Review

Report this review
★★★★★

“Great”

Written on: 27/03/2015

Very helpful every query I call with always at hand very friendly & calls are answered really quickly which always helps… Read Full Review

Report this review
★★★★★

“Auto net insurance renewal”

Written on: 27/03/2015 by 223Ramirez (1 review written)

Great honest company. No issues. Great renewal premiums… Read Full Review

Report this review
★★★★☆

“Efficient Cheap Insurance”

Written on: 27/03/2015 by Miller21 (1 review written)

Professional clear service over the phone, easy payment arrangements made, competitive quote received. Super service received… Read Full Review

Report this review
★★★★★

“best of the rest”

Written on: 26/03/2015 by sueroyle (1 review written)

I chosde autonet because it gave me the best deal , the staff were very kind and helpful and it was quick and easy.and was good value for . I would not hesitate to reccomend this company to my family and anyone who islooking forr insurance. There were no problems at all and the whole process only took a matter of minutes… Read Full Review

Report this review
★★★★★

“Amazing customer service ”

Written on: 26/03/2015 by AmandaRennie (1 review written)

I was delighted to receive phone call from a very friendly member of staff offering me this policy. The customer service skills from this member of team was outstanding, I as a customer service manager was overwhelmed with the friendliness and helpfulness was fantastic. I would be very happy to recommend anyone… Read Full Review

Report this review
★★★☆☆

“Watch the renewal price”

Written on: 26/03/2015 by DisgruntledofCornwall (1 review written)

The renewal notice showed a 25% increase which is unacceptable considering the car is 1 year older, worth less and no claims had been made. When we contacted you the price was reduced. An unnecessary phone call, needless aggravation and not how loyal clients should be treated… Read Full Review

Autonetinsurance1's Response to DisgruntledofCornwall's Review

Written on: 26/03/2015

Dear Sir/ Madam,
Thank you for your continued custom and for taking the time to let us know that our renewal price was more expensive than you had hoped.

As a broker, we always look to provide competitive premiums to our customers and continually work with our insurer partners to ensure this is the case.

I'm pleased that you have remained with Autonet and I will pass your comments on to our Renewals Manager.


Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Some teething problems getting the policy set up”

Written on: 25/03/2015 by Gemma111 (3 reviews written)

I originally found autonet via a moneysupermarket search and it seemed very good value. When I requested a callback I was called promptly to discuss the quote. The person who called me said that the online quoted price of £98 didn't apply and the new price was £127 due to my vehicle being a left hand drive - which I did specify in the quote form. I negotiated this down to £119. It took a long time for the policy to be set up over the phone, around an hour, as I was passed to someone else in… Read Full Review

Autonetinsurance1's Response to Gemma111's Review

Written on: 26/03/2015

Hi,
Thank you for bringing this to our attention.

We’d like to look into the comments that you have raised. To help us do this, please can you contact me (including your details) by using the email address at the top of our Review Centre page.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“email reminders are misleading”

Written on: 25/03/2015 by duHay268 (1 review written)

I was pestered by your emails when you had informed me to do nothing if I wanted to renew by my last bank card. I was annoyed about this… Read Full Review

Autonetinsurance1's Comment

Written on: 26/03/2015

Hi,
Thank you for your comments. I’m sorry to hear that you were not happy with the emails you received from Autonet.

If a customer has chosen to automatically renew, we usually send a reminder in the post, 6 days prior to renewal and then a text message to confirm that we will take payment the next day. We do this as a reminder and so that customers have ample opportunity to let us know if the renewal is no longer required.

We don't normally send emails to customers who have chosen to automatically renew. As such, we would like to look into the number of times you were contacted.

Please can you contact me (including your contact details), using the email address at the top of our Review Centre page so that we can look into it for you.

Kind regards
Nicola


Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Three words? Very apt ”

Written on: 24/03/2015

I had to fill all my details in on line then got instructed to call where I gave all my details to the fella, very pleasant and helpful, then he directed me to a woman to pay the balance where I had to give all my details for a third time the whole thing took 40 minutes in total bored me stiff and will also cost as I called from my mobile ... All a Bit of a p1ss take if I'm honest… Read Full Review

Autonetinsurance1's Comment

Written on: 26/03/2015

Hi,
Thank you for taking the time to let us know about your experience with Autonet.

As an insurance broker, we work with various leading insurers. Some of these insurers may require policies to be verified over the phone to ensure all details are accurate. This helps us to keep our premiums competitive, although we are looking into the process to help make it quicker for our customers.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent Affordable Fast”

Written on: 24/03/2015 by DSKPROPERTYSERVICES (1 review written)

Excellent staff with great knowledge of there customers requirement. Easy to navigate website and live chat if needed. Customer service was excellent and explained everything if your unsure. Totally honest and clear information, recommended to family and friend for their business insurances including quotes onpublic liability. … Read Full Review

Autonetinsurance1's Response to DSKPROPERTYSERVICES's Review

Written on: 26/03/2015

Hi,
Thank you for taking the time to get in touch and letting us know that you are happy with the service you received from Autonet.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent customer services”

Written on: 24/03/2015 by 286Williamson (1 review written)

Overall a very pleasant experience. Can't remember who I talked to but she was extremely efficient and friendly… Read Full Review

Autonetinsurance1's Comment

Written on: 24/03/2015

Hi,
Thank you for taking the time to get in touch and let us know that you are happy with the efficient, friendly service from Autonet.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Renewal insurance quote”

Written on: 23/03/2015 by 84Sutherland (1 review written)

I used Autonet last year and the quote for this year was very comparable, most companies put the premium up for consecutive years. I telephoned Autonet to clarify a couple of points, the operator was very clear, friendly and informative. I would certainly recommend Autonet. I really liked the fact I could speak to someone without having to hang on or ring back. There was nothing I didn't like about the service… Read Full Review

Autonetinsurance1's Comment

Written on: 23/03/2015

Hi,
Thank you for taking the time to get in touch and let us know that you are happy with the helpful staff at Autonet.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“good but a couple of critisisms”

Written on: 22/03/2015 by LaraJorgensen322 (1 review written)

Overall my experience was good, this is my third year with them. However the renewal came in and seemed expensiveso tried the comparison sites and a number of companies coming in £280 to £200 cheaper, they even listed this company £120 cheaper, so rang up and they tried to match the best I had but we're still about £40 off, I almost changed but the one I selected was terrible service so decided to stick with the new renewal quote. The interest rate is a little high, and sometimes call times… Read Full Review

Autonetinsurance1's Comment

Written on: 23/03/2015

Hi,
Thank you for your continued custom and letting us know that you are happy with Autonet overall.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great service fast, easy and great price. No waiting...”

Written on: 22/03/2015 by Kara414 (1 review written)

Great service fast, easy and great price. No waiting around all done instantly low up front deposit. Even a courtesy call the next morning to make sure I was happy.will definatly recommend… Read Full Review

Autonetinsurance1's Comment

Written on: 23/03/2015

Hi,
Thank you for letting us know that you are happy with Autonet and appreciated the follow up courtesy call.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Hassle free”

Written on: 22/03/2015 by Chaney489 (1 review written)

Quick easy insurance,easy to set up and all for a great price could not ask for more thanks… Read Full Review

Autonetinsurance1's Comment

Written on: 23/03/2015

Hi,
Thank you for letting us know how easy you found it to set up your insurance with Autonet and that you are happy with the price.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
overview