Autonet Insurance Reviews - www.autonetinsurance.co.uk

★★★★☆
4.0 / 5
1237
80.0% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“autonet robbery”

Written on: 09/02/2016 by wuHalsey1984 (1 review written)

After using automaker car insurance for a year the company increased the price massively so I cancelled the policy and moved to another insurer.after receiving letters telling me my account was clear two weeks later automate started a deficit debit without my knowledge and took a payment from my account.I phoned to query the payment and found the person I was passed to after 20minutes on the phone unhelpful and unwilling to do anything saying I must wait three days and phone again so their… Read Full Review

Autonetinsurance1's Comment

Written on: 09/02/2016

Hi,
Thank you very much for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer feedback and would like to look into this for you. To help us do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details and a short message, we will be able to locate your file for you.

Kind regards

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★★★★☆

“Commercial Vehicle Insurance”

Written on: 09/02/2016 by LMR1957 (1 review written)

Pleased with the very professional and clear process over the phone, price quoted was the price I paid, not always the situation with other companies !… Read Full Review

Autonetinsurance1's Response to LMR1957's Review

Written on: 09/02/2016

Hi,
Thank you very much for your comments and letting us know that you are pleased with the professional service you received from Autonet.

Kind regards

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★★★★☆

“van insurance experience.”

Written on: 09/02/2016 by jakesdad13 (1 review written)

I decided to check compare the market when my insurance provider at the time raised my premium despite having another years no claims bonus, Autonet came out on top, the representative I dealt with was very helpful explaining all the details and the process was painless and stress less, I decided to have my policy on paper as I can,t print off electronic forms and it was on my door mat within 2 days, I have no problem with recommending the company… Read Full Review

Autonetinsurance1's Response to jakesdad13's Review

Written on: 09/02/2016

Hi,
Thank you very much for your recommendation and taking the time to let us know how easy you found it to deal with Autonet.

Kind regards

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★★★★★

“Very good and helpful staff”

Written on: 09/02/2016 by 336Emery (1 review written)

Very good and helpful staff… Read Full Review

Autonetinsurance1's Comment

Written on: 09/02/2016

Hi,
Thank you for taking the time to let us know that you are pleased with the helpful staff at Autonet.

Kind regards

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★★★★★

“Excellent customer service”

Written on: 08/02/2016 by fabb786 (1 review written)

I was very impressed from the offset with a member of staff who took the initial call from me to discuss my quote as I was really upset with my previous insurers behaviour. The customer representative not only helped put my mind at ease also gave me some really good advice of how to complain against my previous insurance company and clearly explained my rights and the responsibilities of an insurer to the insured. It was refreshing and very uplifting to hear this from another insurance… Read Full Review

Autonetinsurance1's Response to fabb786's Review

Written on: 09/02/2016

Hi,
Thank you very much for taking the time to get in touch and let us know how pleased you were with the helpful, friendly advisers at Autonet.

We are pleased that we were able to help.]

Kind regards

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★★★★★

“For a quick telephone quote ”

Written on: 08/02/2016 by seftonelec (1 review written)

Excellent service via the telephone with the quote details sent the same day by email. Very reasonable cost… Read Full Review

Autonetinsurance1's Response to seftonelec's Review

Written on: 09/02/2016

Hi,
Thank you for taking the time to let us know that you were pleased with the excellent service you received from Autonet.

Kind regards

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★★★★★

“Great value and customer service”

Written on: 08/02/2016 by dzidzi (1 review written)

Autonet provided me with insurance which was very good value for money. I also found staff very helpful when I have struggled with filling the forms. I feel reassured that I have right cover for my needs and that fact from my driving past have been correctly filled what reassures me that my insurance will be valid when I need it. It is the best insurer I had so far. I didn't have claim and I cannot comment on that but so far, so good… Read Full Review

Autonetinsurance1's Response to dzidzi's Review

Written on: 08/02/2016

Hi,
Thank you for taking the time to get in touch and let us know that you are satisfied with the service that you have received from Autonet. We are pleased that we were able to help.

Kind regards

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★★★★★

“Best insurance and i have already recomended Autonet...”

Written on: 08/02/2016 by Valentinaa448 (1 review written)

Best insurance and i have already recomended Autonet insurance to all my friends. thank you… Read Full Review

Autonetinsurance1's Comment

Written on: 08/02/2016

Hi,
Thank you very much for your recommendation and for taking the time to let us know that you are pleased with Autonet.

Kind regards

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★★★★☆

“great van insurance”

Written on: 07/02/2016 by KorbinDuggan (1 review written)

I found the van insurance has been everything I wanted .good value lots of cover and honest with no hidden charges. Would use again when the next policy is due. And the sales staff are second to none very polite and helpful and help you get the best cover for your personnel use. But I find only the commercial side a hindrance would be great if you also covered cars as well and cover European travel as standard cover… Read Full Review

Autonetinsurance1's Comment

Written on: 08/02/2016

Hi,
Thank you very much for taking the time to let us know that you are pleased with the helpful staff at Autonet.

If we can be of any further assistance, please let us know.

Kind regards

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★★★★★

“Great service and adviser”

Written on: 07/02/2016 by Goodolddad (1 review written)

Had several specific questions answered in a very professional manner and very pleased I chose this company for my renewal insurance… Read Full Review

Autonetinsurance1's Response to Goodolddad's Review

Written on: 08/02/2016

Hi,
Thank you for letting us know that you were pleased with the service from the professional adviser at Autonet.

Kind regards

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★★★★★

“Best value and helpful staff”

Written on: 06/02/2016 by WAAH74 (1 review written)

Been with autonet for a few years now and the service is no messing around straight to the point and helpful when it comes to renewal they always give you the best deal available which from my experience is the best you can get from any company by a long long way !!… Read Full Review

Autonetinsurance1's Response to WAAH74's Review

Written on: 08/02/2016

Hi,
Many thanks for your continued custom and for taking the time to let us know that you were pleased with the service from Autonet.

Kind regards

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★★★★☆

“Very happy with service”

Written on: 06/02/2016 by JeremyFernandez (1 review written)

Very happy with the service I've received… Read Full Review

Autonetinsurance1's Comment

Written on: 08/02/2016

Hi,
Thanks for letting us know that you were happy with the service from Autonet.

Kind regards

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★★★★★

“No Worries ”

Written on: 05/02/2016 by Listerho (1 review written)

The deal was done with no fuss or drama 3rd year running they came up with the goods and no issues… Read Full Review

Autonetinsurance1's Response to Listerho's Review

Written on: 08/02/2016

Hi,
Thank you for your continued custom and for taking the time to let us know that you were happy with the service that you received from Autonet.

Kind regards

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★★★★★

“Quick and Easy ”

Written on: 05/02/2016 by mdMcCaffrey324 (1 review written)

Autonet Insurance was easy to set up online. I also called to make an enquiry, I was straight through to the customer service team with no waiting,,, that was a good help. They were polite and very helpful. I will use them gain… Read Full Review

Autonetinsurance1's Comment

Written on: 08/02/2016

Hi,
Thank you for taking the time to get in touch and let us know that you were pleased with the polite, helpful staff at Autonet.

Kind regards

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★★★★★

“Quick and Easy ”

Written on: 05/02/2016 by mdMcCaffrey324 (1 review written)

Autonet Insurance was easy to set up online. I also called to make an enquiry, I was straight through to the customer service team with no waiting,,, that was a good help. They were polite and very helpful. I will use them gain… Read Full Review

Autonetinsurance1's Comment

Written on: 08/02/2016

Hi,
Thank you for your comments and taking the time to let us know that you were pleased with the service that you received from Autonet.

Kind regards

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★★★★☆

“Helpful insurer”

Written on: 05/02/2016 by AshlynnAguirre421 (1 review written)

Had a renewal come up, however my vehicle had been modified which I thought they wouldn't cover. The chap on the phone, called the broker and confirmed they would cover it, new quote arranged and all sorted swiftly. Can't complain, good service… Read Full Review

Autonetinsurance1's Comment

Written on: 05/02/2016

Hi,
Thank you for taking the time to get in touch and let us know that you are pleased with the service that you received from Autonet. We are pleased that we were able to help.

Kind regards

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★☆☆☆☆

“cheap price but ripoff call charges ”

Written on: 04/02/2016

Best price to insure my van. Helpful staff. Unfortunately all they wanted to do was sell me extras. Reason was to keep me on the phone as when I got my phone bill I was shocked and discusted to find I had been charged £26 for a 50 minute call. Bet they are not worried about selling insurance when they make a profit just for talking to you as a new customer I don't expect to be charged for an enquiry… Read Full Review

Autonetinsurance1's Comment

Written on: 05/02/2016

Hi,
Thank you very much for your comments and taking the time to bring this to our attention.

I believe that our Complaints team are looking into this for you and will be in touch accordingly.

Kind regards

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★★★★★

“Value for money”

Written on: 03/02/2016 by DennisBragg (1 review written)

Got sent a quote for renewal,which was quite high,went onto the internet and found a quote cheaper,when i rang up the quote was wrong on internet,but your customer service person,found me another quote,only slightly more than internet price,so one happy customer. … Read Full Review

Autonetinsurance1's Comment

Written on: 04/02/2016

Hi,
Thank you for taking the time to get in touch and let us know that you were happy with the price and the service that you received from Autonet.

Kind regards

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★★★★☆

“Good value - you get what you pay for.”

Written on: 03/02/2016 by ooffer (1 review written)

The process of obtaining the insurance after the quote was a little laborious & time consuming but it was either that or pay a broker to do it for you; also the number of hoops you have to jump through to pay monthly was time consuming & previously unexplained… Read Full Review

Autonetinsurance1's Response to ooffer's Review

Written on: 04/02/2016

Hi,
Thank you for your comments about your experience with Autonet.

Autonet are an insurance broker who pride ourselves on ensuring that our customers are insured correctly and understand the product they have bought.

If we can be of any further assistance, please don't hesitate to let us know.

Kind regards

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★★★★★

“Car insurance ”

Written on: 03/02/2016

I found this company on the Internet and not dealt with them before but the person I spoke to gave me confidence that I was dealing with a good company and he was helpful and friendly in a professional way that I found gave a good impression that I would be looked after. If I had to use there services. But hopefully I won't need to. Early days with them but if they carry on as they started with how I was dealt with will stop with them … Read Full Review

Autonetinsurance1's Comment

Written on: 04/02/2016

Hi,
Thank you very much for taking the time to get in touch and let us know that you are confident in the service provided by the professional staff at Autonet. We are pleased that we were able to help.

Kind regards

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