Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★☆☆
2.8 / 5
48% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Poor communication ”

Written on: 29/01/2015 by c1997 (1 review written)

When you are taking out a policy, they cannot ring you and talk to you enough. When it comes to renewing your policy all you get is an email and an assumption that you have seen it. I do not think that with the changes they have made to my policies without any discussion as good value for money… Read Full Review

Autonetinsurance1's Response to c1997's Review

Written on: 30/01/2015

Dear Sir/ Madam,
Thank you for your comments in relation to Autonet.

Prior to the renewal of a policy we send all customers a renewal notice by post, we also send emails to customers to remind them that their policy is due for renewal. When a policy is due for renewal we search our panel of insurers to ensure we offer the best price we can whilst ensuring the cover provided is comparable to what was provided in the previous year.

We are more than happy to discuss your renewal over the phone therefore should you wish to do so please can you provide me with your contact details and I will arrange for someone to call you back. You can reach me by using the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★★

“Superb service and value”

Written on: 28/01/2015 by EllaDouglas (1 review written)

The best value and service in all of the stages for setting up an insurance i have ever known in 30 years of insuring all types of vehicles… Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi,
Thanks for letting us know that you are happy with the value and service your received from Autonet.
Kind regards
Nicola

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★★★★★

“very easy to set-up and get started.”

Written on: 28/01/2015 by 395Peters (1 review written)

Very straightforward to arrange insurance with autonet and easy range of options to choose. Highly recommended! … Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi,
Thank you for the recommendation. I'm pleased to hear that you found it easy dealing with Autonet.

Kind regards
Nicola

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Report this review Read 1 Comment
★★★★★

“Affordable and comprehensive van Insurance”

Written on: 28/01/2015 by Churchot273 (1 review written)

I have had my van insured with autonet since I bought it and I have been very satisfied with them. Their communication in terms of confirmation of payment and advice of renewal date is excelant. I have been impreesed with their value for money policies… Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi,
Thank you for your continued customer and for letting us know how pleased you are with the communication and value for money from Autonet.

Kind regards
Nicola

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★★★★☆

“Price competitive”

Written on: 28/01/2015 by O'Connell267 (1 review written)

Found that Autonet was significantly cheaper than others. The only aspect I didn't like was the post-contract call to sell me legal insurance...it was all very suspicious and I was told that I had to be put through to someone else. Please be honest with your calls and I'll give you an honest response. No thanks… Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi
Thank you for purchasing with Autonet and for your comments. I'm pleased to hear that you were happy with the price

After a policy is purchased, we often make a courtesy call to check whether other products, such as Motor Legal Protection are required. We do this to ensure that customers have the right cover for their needs.

If we can be of any further assistance, please let us know.

Kind regards
Nicola

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★★★★★

“very happy customers”

Written on: 27/01/2015 by danieljameskey (1 review written)

Very happy customers. Happy with the staff and quality for the response of emails and calls. That happy that I have 2 cars insuranced with Autonet. 2 great policy's with aviva. And this in the second year with you guys. So thank you very much… Read Full Review

Autonetinsurance1's Response to danieljameskey's Review

Written on: 28/01/2015

Hi,
Thank you very much for letting us know that you are happy with our staff and the quality of service that you have received from Autonet.

Kind regards
Nicola

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★★★★★

“Do somthing that is not time wasting.”

Written on: 27/01/2015 by icequeen1531 (1 review written)

fast, efficient and friendly staff. The process was over before it began, no time wasting, easy to follow instructions. I would recommend this company anytime… Read Full Review

Autonetinsurance1's Response to icequeen1531's Review

Written on: 28/01/2015

Hi,
Thanks for the recommendation for Autonet and letting us know that you are pleased with our efficient service.

Kind regards
Nicola

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★☆☆☆☆

“WAISTING TIME”

Written on: 27/01/2015 by Davidson30 (1 review written)

KEEP YOU CUSTOMERS ON THE PHONE HOURS AND THEN THEY SAING THAT WE WILL CALL AGAIN WHICH IS NEVER HAPPENED , BAD ATTITUDE TO SOME OF THE ADVISORS AND MAKE YOU FEEL LIKE YOU ARE RUBBISH… Read Full Review

Autonetinsurance1's Comment

Written on: 28/01/2015

Hi,
I'm sorry to hear that you are not happy with the service that you received from Autonet. We do take customer feedback very seriously and would like to look into this for you.

If you'd like us to do this, please can you contact me, using the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★★

“Competitive and efficient”

Written on: 27/01/2015 by lsjrg03 (2 reviews written)

Great price and simple, efficient service. All documentation and processes dealt with on-line, and kept up to date by text… Read Full Review

Autonetinsurance1's Response to lsjrg03's Review

Written on: 27/01/2015

Hi,
Thank you for letting us know that you are happy with the efficient service that you received from Autonet.

Kind regards
Nicola

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★★★★★

“Value for money”

Written on: 27/01/2015 by JaxsonSpencer (1 review written)

Most easiest insurance policy I have ever completed, Straightforward, simplistic, very helpful, great communication, documents available on line someone on the telephone not some machine chatting away, no sales pressure felt completely relaxed with the complete process. But most if all very very competitive, monthly payments if required, low depost . … Read Full Review

Autonetinsurance1's Comment

Written on: 27/01/2015

Hi,
Thank you for your comments. I'm pleased to hear that you were satisfied with the overall service and price that you received from Autonet.

Kind regards
Nicola

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★★★★★

“Thank you lower renewal few, happy days”

Written on: 26/01/2015 by Bakerbaker (1 review written)

Every year we renew our insurance, every year if we are careful drivers we would like it cheaper than before , well this year auto net were bang on the money , when ever you see automatic renewal emails you panic...... Hang on wait a minute lol imagine my surprise when I hurriedly opened that email expecting phone calls and comparing quotes ,it's said renewal £300 fully comp, so I just smiled and let nature take its coarse thank you auto net insurance......... Believe me when I say in 26 years… Read Full Review

Autonetinsurance1's Response to Bakerbaker's Review

Written on: 27/01/2015

Hi,
Thank you for your custom and for letting us know that you are pleased with the price from Autonet and with our automatic renewal service.

Kind regards
Nicola

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★☆☆☆☆

“avoid at all cost”

Written on: 26/01/2015 by Marcin_Sadowski (1 review written)

if you need car insurance, choose a proper company, not that autonet, it looks like a sham, if you buy car insurance from that "company" you gonna lose: 1. patience (takes ages to know your insurance number) 2. time (takes ages to communicate with them via online chat) 3. money (fees gonna shoot you). they are first to take your money, but if you want to know anything of them about your policy they have tens of excuses: "system is down", "takes some time to update". Pay even twice more, but… Read Full Review

Autonetinsurance1's Response to Marcin_Sadowski's Review

Written on: 29/01/2015

Hi,
Thank you for your comments about Autonet. We take customer feedback very seruiously and will look into your comments.

I believe that you have all of the information that you require for your policy, but if we can be of further assistance, please let us know.

Kind regards
Nicola

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Marcin_Sadowski's reply to Autonetinsurance1's Comment

Written on: 30/01/2015

Spend more time on improving the quality of service, please, than taking care of a positive PR on the Web...

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★★★★★

“such an easy change over!”

Written on: 25/01/2015 by John0652 (1 review written)

I have just renewed my insurance with autonet and couldn't believe how easy and simple it was to change over I have been with my last insurance for nine years so was a bit dubious about changing but your prices couldn't even get close to yours I saved my self £60! And it was so simple to do online I should of done it sooner! Thanks… Read Full Review

Autonetinsurance1's Response to John0652's Review

Written on: 26/01/2015

Hi,
I'm pleased to hear that you found it simple to switch to Autonet and that you are happy with the price you paid.

Kind regards
Nicola

Reply to this comment
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★★★★☆

“2nd year insurance with Autonet.”

Written on: 25/01/2015 by Josh114 (1 review written)

helpful customer service, quick response to telephone enquiries. I don't think that I could have got better rates, but this one is good enough to not to waste time looking elsewhere. The documents were reasonable to understand, although I had to ask for the actual certificate as it wasn't included. This presented no problem and were emailed instantly.Thank you… Read Full Review

Autonetinsurance1's Comment

Written on: 26/01/2015

Hi,
Thank you for your continued custom. I'm pleased to hear that you are happy with the price and the service that you received from Autonet,

Kind regards
Nicola

Reply to this comment
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★★★★★

“Helpful, well informed and excellent value.”

Written on: 25/01/2015 by hoochykoochy (1 review written)

I swapped from another broker to Autonet, not only did I save a noticeable amount of money but I got more included in my policy. I had a small issue (my own fault) but one quick call and all was easily rectified, I particularly like that they check your accident history as soon as you take out a policy, this means that if you have forgotten any claims they will contact you and thus you know that because they have your full history they won't hold back on settling claims. The only small issue… Read Full Review

Autonetinsurance1's Response to hoochykoochy's Review

Written on: 26/01/2015

Hi,
Thank you for letting us know about your experience with Autonet. I'm pleased to hear that you are happy with the service that we provided.

As an alternative to contacting us via the telephone, we do offer services via email and web-chat.

Kind regards
Nicola

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★★★★★

“Great company ”

Written on: 25/01/2015 by DEMONICROD (1 review written)

Autonet do exactly what it says on the tin my 2nd year and no probs… Read Full Review

Autonetinsurance1's Response to DEMONICROD's Review

Written on: 26/01/2015

Hi,
Thank you for your continued custom and for letting us know that you are happy with the service from Autonet.

Kind regards
Nicola

Reply to this comment
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★★☆☆☆

“Car Insurance”

Written on: 25/01/2015 by mbShoemaker97 (1 review written)

For asimple carinsurance, it appears that insurance companies just want more4 than the actual value of the car. They havemad criterias and its one reason to go shopping around. Autonet didn't gedt the best deal, even when its done online, it works out even more expensive than ythe renewal price… Read Full Review

Autonetinsurance1's Comment

Written on: 26/01/2015

Hi,
Thank you for your comments.

As an insurance intermediary we do use a panel of leading insurers and our aim is find our customers a policy that is right for their needs at a competitive price. We are sorry to hear that we could not find you a competitive price for your insurance this time but please try is again in the future as we are constantly working with our insurer partners to obtain lower premiums. The reason why insurance can be more than the value of car is mainly due to the risk of a customer being involved in an accident with a third party causing damage to the third party’s vehicle/property or causing injury to a third party. Premiums can vary from customer to customer as insurers assess the risk of a potential claim occurring based on each customers individual circumstances.

If we can be of further assistance, please don’t hesitate to get in touch
Nicola

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★★★★★

“Car Insurance Review”

Written on: 24/01/2015 by Marissa396 (1 review written)

I like Autonet Insurance because I think it is one of the cheapest car insurer around today with good quality service… Read Full Review

Autonetinsurance1's Comment

Written on: 26/01/2015

Hi,
Thank you for letting us know that you are happy with the price and service from Autonet.

Kind regards
Nicola

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Car Insurance Review”

Written on: 24/01/2015 by Marissa396 (1 review written)

I like Autonet Insurance because I think it is one of the cheapest car insurer around today with good quality service… Read Full Review

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★☆☆☆☆

“Do not go here they do not put in place a cooling of...”

Written on: 24/01/2015 by Millerhh376 (1 review written)

Do not go here they do not put in place a cooling of period. Just interested in taking money and offer no service. … Read Full Review

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