Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★☆☆
3.2 / 5
60% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Not only was this the best quote covering everything I...”

Written on: 01/04/2015 by qeHarris20 (1 review written)

Not only was this the best quote covering everything I required but the customer care team were very helpful, polite and approachable. I will definitely be insuring my other car with you once the renewal is due… Read Full Review

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★★★★★

“excellent can do everything on line and when I need to...”

Written on: 01/04/2015 by vxBarker486 (1 review written)

excellent can do everything on line and when I need to add new drivers for a short time I can ring and its done immediately as Im normally busy and have to do everything rather late . The only thing I did not like was that I could not get on line with my references two days before and had to find time to ring . /otherwise all is excellent. Thank you and alos the price was excellent… Read Full Review

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★★★☆☆

“Its Alright”

Written on: 31/03/2015 by MrWKM (1 review written)

Good insurance company for getting the best deals been using the provider for 2 years noe. However be a lot better if they didnt charge a renewal fee also as well as letting you know your renewal price with current provider they could do with showing you the cheaper quote instead of saying they found one… Read Full Review

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★★★★★

“Prompt response and thorough.”

Written on: 31/03/2015

I don't normally like to deal with companies on line so I sent paperwork. I was rather concerned when I received an email notification to say my direct debit was void, so I emailed back to say that I had sent the paperwork in the post. They promptly returned my email explaining that this email notice was only for the option of on line confirmation and that everything was in order, to my relief. I was very pleased that I was able to, not only email back, but I got reassurance straight away… Read Full Review

Autonetinsurance1's Comment

Written on: 31/03/2015

Hi,
Thank you for letting us know about your experience with Autonet and that you were happy with the great service.

Kind regards
Nicola

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★★★★★

“very very helpful”

Written on: 31/03/2015 by Priscillaj338 (1 review written)

Easy to complete online quote questionaire with excellent further assistance on the end of the phone… Read Full Review

Autonetinsurance1's Comment

Written on: 31/03/2015

Hi,
Thanks for letting us know that you are happy with the service online and over the phone from Autonet.

Kind regards
Nicola

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★★★☆☆

“Frustration”

Written on: 29/03/2015 by justinunderwood (1 review written)

After setting up and paying for my new van insurance online, to my surprise a day or so afterwards, an additional email was sent explaining that a £306 premium was required on the basis of an outstanding claim. A strict seven day deadline was given for payment to be made or my policy would be void. As a result, an email was sent in response immediately to enquire further, and an explanation of this. Frustratingly, it took Autonetinsurance 6 days to respond to this, allowing me just 1 day to… Read Full Review

Autonetinsurance1's Response to justinunderwood's Review

Written on: 30/03/2015

Dear Sir/ Madam,
Thank you for taking the time to get in touch and let us know about your experience with Autonet.

We'd like to look into why this happened. Please could you get in touch (including your contact details), using the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★★

“Very Good Insurers”

Written on: 28/03/2015 by 448MacLeod (1 review written)

I have taken out a policy that covers all my needs at a very affordable price. I would definatley recommend to family and friends… Read Full Review

Autonetinsurance1's Comment

Written on: 30/03/2015

Hi,
Thank you for your recommendation and letting us know that you are pleased with the price and policy your purchased from Autonet.

Kind regards
Nicola

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★★★★★

“Fantastic service and re newal of policy ”

Written on: 27/03/2015

As we all struggle to come up with the money to pay our insurance each year Im always pleased to re new my policy with autonet. It's really the most stress free I've ever felt about my van insurance re newal, I don't ever go on those comparison sites anymore no matter how many cuddly toys they are offering. I mean don't we all just want great cover for a reasonable amount I'm one pleased customer… Read Full Review

Autonetinsurance1's Comment

Written on: 30/03/2015

Hi,
Thank you for your continued custom and letting us know that you are pleased with the cover and level of service you received from Autonet.

Kind regards
Nicola

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★★☆☆☆

“Felt ripped off”

Written on: 27/03/2015 by 81Sparks (1 review written)

i feel like iv been ripped off, I took my insurance out on a business address where I store my van as I live in a high risk area so I wouldn't be paying to much. my insurance got cancelled as I do not live there. my van is never at my home address so I don't see why I should be paying double the insurance at my home address when the van is never there. I think the company only done this to get the extra money out of me to earn more commission, I have never had this trouble with any other… Read Full Review

Autonetinsurance1's Comment

Written on: 30/03/2015

Hi,
Thank you for bringing this to our attention and letting us know about your experience with Autonet.

We place a great deal of importance on customer service and take your feedback seriously. Please be assured that your policy will not have been cancelled for Autonet to earn extra money or more commission.

We'd like to look into why this happened though. To help us to do this, please could you get in touch (including your contact details), using the email address as the top of our Review Centre page.

Kind regards
Nicola

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★☆☆☆☆

“Daytime Robbery”

Written on: 27/03/2015 by xxyang (1 review written)

Bought car insurance from them online through a comparison website as they are cheapest. I did this 7 days before my insurance start. They took 530 pounds from my account the next day, doucument was send to me after a couple of days. Everything seems to be going well, then after a week when they send me a letter saying they my policy will be cancelled in 7 day, and did not explain the reason. so i call them to ask. they said they are a broker and the company insured me will not insure my… Read Full Review

Autonetinsurance1's Response to xxyang's Review

Written on: 30/03/2015

Dear Sir/ Madam,
Thank you for bringing this to our attention.

We take your feedback very seriously and would like to look into why this happened and why your renewal was so expensive.

To help us do this, please could you contact me (including your details), by using the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★★

“Great”

Written on: 27/03/2015

Very helpful every query I call with always at hand very friendly & calls are answered really quickly which always helps… Read Full Review

Autonetinsurance1's Comment

Written on: 30/03/2015

Hi,
Thanks for letting us know that you are happy with the advisers and efficient service from Autonet.

Kind regards
Nicola

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★★★★★

“Auto net insurance renewal”

Written on: 27/03/2015 by 223Ramirez (1 review written)

Great honest company. No issues. Great renewal premiums… Read Full Review

Autonetinsurance1's Comment

Written on: 30/03/2015

Hi,
Thanks for letting us know that you are happy with Autonet and the price of your renewal.

Kind regards
Nicola

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★★★★☆

“Efficient Cheap Insurance”

Written on: 27/03/2015 by Miller21 (1 review written)

Professional clear service over the phone, easy payment arrangements made, competitive quote received. Super service received… Read Full Review

Autonetinsurance1's Comment

Written on: 27/03/2015

Hi,
Thank you for letting us know that you are happy with the service and price received from Autonet.

Kind regards
Nicola

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★★★★★

“best of the rest”

Written on: 26/03/2015 by sueroyle (1 review written)

I chosde autonet because it gave me the best deal , the staff were very kind and helpful and it was quick and easy.and was good value for . I would not hesitate to reccomend this company to my family and anyone who islooking forr insurance. There were no problems at all and the whole process only took a matter of minutes… Read Full Review

Autonetinsurance1's Response to sueroyle's Review

Written on: 27/03/2015

Hi,
Thank you for your recommendation and for letting us know that you are happy with the price and service you received from Autonet.

Kind regards
Nicola

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★★★★★

“Amazing customer service ”

Written on: 26/03/2015 by AmandaRennie (1 review written)

I was delighted to receive phone call from a very friendly member of staff offering me this policy. The customer service skills from this member of team was outstanding, I as a customer service manager was overwhelmed with the friendliness and helpfulness was fantastic. I would be very happy to recommend anyone… Read Full Review

Autonetinsurance1's Response to AmandaRennie's Review

Written on: 27/03/2015

Hi,
Thank you for your recommendation and for letting us no how pleased you were with the level of customer service from Autonet.

Kind regards
Nicola

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★★★☆☆

“Watch the renewal price”

Written on: 26/03/2015 by DisgruntledofCornwall (1 review written)

The renewal notice showed a 25% increase which is unacceptable considering the car is 1 year older, worth less and no claims had been made. When we contacted you the price was reduced. An unnecessary phone call, needless aggravation and not how loyal clients should be treated… Read Full Review

Autonetinsurance1's Response to DisgruntledofCornwall's Review

Written on: 26/03/2015

Dear Sir/ Madam,
Thank you for your continued custom and for taking the time to let us know that our renewal price was more expensive than you had hoped.

As a broker, we always look to provide competitive premiums to our customers and continually work with our insurer partners to ensure this is the case.

I'm pleased that you have remained with Autonet and I will pass your comments on to our Renewals Manager.


Kind regards
Nicola

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★★☆☆☆

“Some teething problems getting the policy set up”

Written on: 25/03/2015 by Gemma111 (3 reviews written)

I originally found autonet via a moneysupermarket search and it seemed very good value. When I requested a callback I was called promptly to discuss the quote. The person who called me said that the online quoted price of £98 didn't apply and the new price was £127 due to my vehicle being a left hand drive - which I did specify in the quote form. I negotiated this down to £119. It took a long time for the policy to be set up over the phone, around an hour, as I was passed to someone else in… Read Full Review

Autonetinsurance1's Response to Gemma111's Review

Written on: 26/03/2015

Hi,
Thank you for bringing this to our attention.

We’d like to look into the comments that you have raised. To help us do this, please can you contact me (including your details) by using the email address at the top of our Review Centre page.

Kind regards
Nicola

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★★★★☆

“email reminders are misleading”

Written on: 25/03/2015 by duHay268 (1 review written)

I was pestered by your emails when you had informed me to do nothing if I wanted to renew by my last bank card. I was annoyed about this… Read Full Review

Autonetinsurance1's Comment

Written on: 26/03/2015

Hi,
Thank you for your comments. I’m sorry to hear that you were not happy with the emails you received from Autonet.

If a customer has chosen to automatically renew, we usually send a reminder in the post, 6 days prior to renewal and then a text message to confirm that we will take payment the next day. We do this as a reminder and so that customers have ample opportunity to let us know if the renewal is no longer required.

We don't normally send emails to customers who have chosen to automatically renew. As such, we would like to look into the number of times you were contacted.

Please can you contact me (including your contact details), using the email address at the top of our Review Centre page so that we can look into it for you.

Kind regards
Nicola


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★★★☆☆

“Three words? Very apt ”

Written on: 24/03/2015

I had to fill all my details in on line then got instructed to call where I gave all my details to the fella, very pleasant and helpful, then he directed me to a woman to pay the balance where I had to give all my details for a third time the whole thing took 40 minutes in total bored me stiff and will also cost as I called from my mobile ... All a Bit of a p1ss take if I'm honest… Read Full Review

Autonetinsurance1's Comment

Written on: 26/03/2015

Hi,
Thank you for taking the time to let us know about your experience with Autonet.

As an insurance broker, we work with various leading insurers. Some of these insurers may require policies to be verified over the phone to ensure all details are accurate. This helps us to keep our premiums competitive, although we are looking into the process to help make it quicker for our customers.

Kind regards
Nicola

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★★★★★

“Excellent Affordable Fast”

Written on: 24/03/2015 by DSKPROPERTYSERVICES (1 review written)

Excellent staff with great knowledge of there customers requirement. Easy to navigate website and live chat if needed. Customer service was excellent and explained everything if your unsure. Totally honest and clear information, recommended to family and friend for their business insurances including quotes onpublic liability. … Read Full Review

Autonetinsurance1's Response to DSKPROPERTYSERVICES's Review

Written on: 26/03/2015

Hi,
Thank you for taking the time to get in touch and letting us know that you are happy with the service you received from Autonet.

Kind regards
Nicola

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