Autonet Insurance Reviews - www.autonetinsurance.co.uk

Nile Street, Burslem, Stoke-on-Trent, ST6 2BA
08444 930 870
★★★★☆
3.8 / 5
690
75% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Very reasonable price and cover provided”

Written on: 02/08/2015 by 309Gibson (1 review written)

Everything went smoothly set up easy and exellent price very happy… Read Full Review

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★★★★★

“Very good”

Written on: 01/08/2015 by Djpoobs (1 review written)

Very good got put through to an advisor and pushed hard to get the price down which in the managed to get below compare the market prices… Read Full Review

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★★★★☆

“Car Insurance”

Written on: 01/08/2015 by 161Kirby (1 review written)

I initially bought Car Insurance through Autonet via a cash back site, and the process was quick and painless with good follow up to check all was okay. When the renewal came round I received a courteous call and a very good price so have renewed for another year… Read Full Review

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★★★★★

“very quick”

Written on: 01/08/2015 by Maurer310 (1 review written)

my is was dew not to sure where to look as a lot on the web, I found every thing I needed on this site it was very simple do, very easy to fill in, this was a plus for me as im not to good on here, I will usa them again and recommend to my friends to look… Read Full Review

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★★★★★

“Van Cover”

Written on: 01/08/2015 by 460Ralston (1 review written)

Great value cover at a good price compares well with others. Very easy to deal with friendly UK call center… Read Full Review

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★☆☆☆☆

“Disgraceful customer service”

Written on: 31/07/2015

I can't believe in this day and age with the sophisitcated CRM systems that companies now have that Autonet can make such a mess of my cancellation of my policy. I rang on 20 June to say that I was selling the car and needed to cancel the insurance as of 6 July. Therefore, the Customer Service chap told me, I needed to pay a small amount on top of the monthly Direct Debit to cover the first few days of the month. He said he would cancel my direct debit for me and take payment for the full… Read Full Review

Micheledave's Comment

Written on: 01/08/2015

I feel your pain - I've had a similar experience today - feel like I've been mugged!!!!

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★★★★★

“Great insurance company”

Written on: 31/07/2015 by Laurenceroys (1 review written)

Great price good service helpful staff would recommend to other drivers… Read Full Review

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★★★★☆

“good service”

Written on: 31/07/2015 by Doyle459 (1 review written)

Easy to deal with, very competitive on price though the price in total was more than the price quoted on confused.com, woukld be happy to renew depending on the price quoted next year… Read Full Review

Autonetinsurance1's Comment

Written on: 31/07/2015

Hi,
Thank you very much for letting us know that you are pleased with the price and service you received from Autonet.

Kind regards

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★★★★★

“Always great service”

Written on: 31/07/2015 by Hall64 (1 review written)

Been a customer for a few years now and with every renewal i phone up to talk over the quote make sure everything is in order and I've come out with a better deal every time the staff are always very helpful and always polite top service every time I can't find much wrong with autonet but I haven't made a claim yet so I'm only able to comment on the sales / customer service side… Read Full Review

Autonetinsurance1's Comment

Written on: 31/07/2015

Hi,
Thank you very much for your continued custom. We are pleased to hear that you are happy with our helpful, polite staff and the prices that we have been able to provide.

Kind regards

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★★★★★

“Easy and efficent”

Written on: 30/07/2015 by JVOGL (1 review written)

I have had Autonet for a year with no problems, and it was really easy to renew and to add things on to it. Been a very happy customer so far… Read Full Review

Autonetinsurance1's Response to JVOGL's Review

Written on: 30/07/2015

Hi,
Thank you very much for your continued custom and letting us know that you are pleased with the service that you have received from Autonet.

Kind regards

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★★★★☆

“Good service, helpful system and staff. Does what it says.”

Written on: 30/07/2015 by hiHamilton319 (1 review written)

Good quick quotation, as long as you do what you say you will do, everything is good. Remember to read thoroughly through everything. Great price no problems. would recommend… Read Full Review

Autonetinsurance1's Comment

Written on: 30/07/2015

Hi,
Thank you for your recommendation and for letting us know how pleased you are with the service you have received from Autonet.

Kind regards

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★★★★☆

“I found autonet very helpful and informative.”

Written on: 30/07/2015 by Mikaelaz36 (1 review written)

I found when I rang autonet they were very helpful and informative. They helped with the jargon and made it very easy to choose them for my car insurance… Read Full Review

Autonetinsurance1's Comment

Written on: 30/07/2015

Hi,
Thank you for taking the time to get in touch. We are pleased to hear that our helpful staff made it easy for you to purchase your insurance.

Kind regards

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★★★☆☆

“mostly just ok”

Written on: 29/07/2015 by DawsonWoodruff445 (1 review written)

easy to buy, good price but support is kind of cryptic as not sure who auto net is exactly when on the website. Got my documents ok on renewal but on initial purchase no docs arrived and had to pay for replacements that also never came… Read Full Review

Autonetinsurance1's Comment

Written on: 30/07/2015

Hi,
Thank you for taking the time to get in touch and let us know that you are pleased with the price and how easy you found it to buy your insurance.

Autonet is a privately owned company, first established in 1998 in Stoke-on-Trent. The company has grown to become the UK's largest independent van insurance broker.

We are pleased to hear that you received your renewal documents ok. If there is anything further we can help with, please let us know.

Kind regards

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★★★★☆

“good set up”

Written on: 28/07/2015 by McDonougheo429 (1 review written)

Not had to use insurance so far (hopefully never will!) but setup was swift and easy with a very competitive price… Read Full Review

Autonetinsurance1's Comment

Written on: 30/07/2015

Hi,
Thank you for taking the time to let us know that you were pleased with the setup and price of your insurance.

Kind regards

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★★★★★

“The best deal out there!”

Written on: 28/07/2015

I went through numerous comparison sites to make sure I could get the best deal for a bespoke Insurance Policy. Autonet came up trumps on most of them due to value for money and customer satisfaction responses! I now see why, as it has been a smooth journey since I signed up. I have received a rapid and professional response to all my queries and to top it all, I have saved a fortune compared to last year's Policy despite adding Breakdown cover and Legal expenses… Read Full Review

Autonetinsurance1's Comment

Written on: 30/07/2015

Hi,
Thank you very much for letting us know about your experience with Autonet.

We place a great deal of importance on customer service, so are pleased to hear that you found the process smooth and professional and also that you were pleased with the cover and price offered.

If we can be of any further assistance, please let us know.

Kind regards

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★★★★☆

“efficient. cheap. flexible ”

Written on: 27/07/2015 by eaMcIntosh384 (1 review written)

efficient. cheap. flexible. Polite conversation going through all my requirements and gave me a very competitive estimate. Policy was taken out & emailed within an hour. Will happily refer them and use again for our 2nd car… Read Full Review

Autonetinsurance1's Comment

Written on: 28/07/2015

Hi,
Thank you for letting us know that you were pleased with efficient service and the competitive price from Autonet.

Kind regards

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★★★★☆

“Very good and friendly ”

Written on: 27/07/2015 by Francescaw303 (1 review written)

Very good and helpful and friendly… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thank you very much for taking the time to get in touch and let us know that you found Autonet helpful and friendly to deal with.

Kind regards

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★★★★★

“autonet renewed online easy and uncomplecated”

Written on: 26/07/2015 by 888tbird888 (1 review written)

i found the renewal prosses easy and uncomplecated thank you autonet taking the hassle out of the insurance renewal mine field recommend to all… Read Full Review

Autonetinsurance1's Response to 888tbird888's Review

Written on: 27/07/2015

Hi,
Thank you for your recommendation and taking the time to let us know that you are pleased with how easy it was to renew your insurance with Autonet.

Kind regards

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★★★★★

“EXCELLENT SERVICE”

Written on: 26/07/2015 by Lylae1985 (1 review written)

Website redirection from compare the market to do car insurance was a bit hassle as details were somewhat incorrect and rectification of same on autnot website wasn't working so had to call autonet for same. The advisor did it from scratch but provided the same offer as was on website. Explanation was boring(joking) but more than satisfaction except one thing that when asking about driving other cars as third party was a clear yes by first advisor but when reconfirmed with second who took… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thank you for taking the time to get in touch and giving a detailed review of the service you received from Autonet.

We place a great deal of importance on customer service and are pleased to hear that you were happy with your purchase.

If we can be of any further assistance, please don't hesitate to let us know.

Kind regards

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★★★★★

“Excellent service ”

Written on: 25/07/2015 by 250Kearns (1 review written)

Really quick service, real smooth transition from previous insurer and relevant cover details were received very quickly. Highly recommeded. I would recommend Auto net to my friends and family. And auto net offered a very competitive rate for my comprehensive insurance… Read Full Review

Autonetinsurance1's Comment

Written on: 27/07/2015

Hi,
Thank you very much for your recommendation and letting us know how pleased you were with the price and cover that you purchased from Autonet.

Kind regards

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