Very poor customer service, even after only 10 days.....

Autonet Insurance Reviews - autonetinsurance.co.uk
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Theunhappy1's review of Autonet Insurance Reviews - autonetinsurance.co.uk

“Very poor customer service, even after only 10 days.....”

★☆☆☆☆

written by Theunhappy1 on 23/10/2016

On receiving my documents I found that the address was wrong, I contacted the help desk to inform them of this and was informed this would cost me over £90 to correct - How can a mistake made by Autonet be my fault and cost me more money I do not know. The operator was immovable - I would have to pay!!!

I will not be renewing next year, and I will make sure all my family and friends hear about this too...

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Autonetinsurance1's Response to Theunhappy1's Review

Written on: 24/10/2016

Hi,
Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We take customer feedback very seriously and would like the opportunity to look into this for you. If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details and a short summary, we will be able to locate your file.

Kind regards

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Theunhappy1's reply to Autonetinsurance1's Comment

Written on: 28/10/2016

You have an email, lets see if you can make me the happy one!!!

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