Autonet Insurance Reviews - autonetinsurance.co.uk Review

Autonet Insurance Reviews - autonetinsurance.co.uk
★★★★☆
4.4
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Jonah396's review of Autonet Insurance Reviews - autonetinsurance.co.uk

“Arranged car insurance on line then they sent a...”

★☆☆☆☆

written by Jonah396 on 06/05/2016

Arranged car insurance on line then they sent a letter. 3 days after stating cancellation of policy due to undisclosed accidents - when I had none. Staff never called me back to tell me where these 'accidents' had come from but wanted to charge me a £75 cancellation fee. After some time I discovered it was my husband, who was a named 2nd driver who they were referring too and they refused to insure me so I asked to take him off the policy, another 3 days of chasing worried that I would lose my cover and they agreed to take him off and charged me an additional £26. I would no use Autonet again. My husband has never had a problem with his insurers, has protected no claims and has been driving for 30 years. I have found this company disorganised, promises to call back never materialise and insensitive to clients needs. I only stayed in the end because I had run out of time to renew my policy and couldn't deal with the stress or reorganising cover elsewhere, plus they would have charged the cancellation fee. Next time I will definitely move my business elsewhere.

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Autonetinsurance1's Comment

Written on: 06/05/2016

Hi,
Thank you very much for your comments and letting us know about your experience with Autonet. We place a great deal of importance on customer satisfaction and are sorry to hear that you are not happy with all aspects of the service that you received. We take your comments seriously and would like to look into this for you. If you would like us to this, you can get in touch by using the email address at the top of our Review Centre page. If you include your contact details, Autonet reference number and a short summary, we will be able to locate your file.

Kind regards

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