Too long to sort

Autonet Insurance Reviews - autonetinsurance.co.uk
★★★★☆
4.4
88.0% of users recommend this
  • Customer service

  • Value For Money

GunnerPrater248's review of Autonet Insurance Reviews - autonetinsurance.co.uk

“Too long to sort”

★★★☆☆

written by GunnerPrater248 on 05/08/2015

I have just taken a policy out. I get an email telling me I have been charged an admin fee for a change in disclosure, puld a potential policy fee which was not documented. I think the wait for five days to get a reply to me asking why is too long. Would it not be cheaper to get a call centre and have someone call me?

It is early days and may well get resolved soon, but I don't have the time to deal with queries like this. Sorry!

  • No

    Have you made a claim?

Autonetinsurance1's Comment

Written on: 10/08/2015

Hi,
Thank you for taking the time to get in touch and let us know about your experience with Autonet. We place a great deal of importance on customer feedback and would like to look into this for you.

If you would like us to do this, please can you get in touch by using the email address at the top of our Review Centre page. If you include your contact details, I will be able to locate your file.

Kind regards

Reply to this comment
Was this review helpful? 0 0