huuuuge costs of canceling insuranse

Autonet Insurance Reviews - autonetinsurance.co.uk
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nasmark's review of Autonet Insurance Reviews - autonetinsurance.co.uk

“huuuuge costs of canceling insuranse”

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written by nasmark on 30/09/2014

me and my wife decide to sell second car as we don't need it any more so i just call to autonet insurance to cancel policy , after 20 min waiting . i got finally to rep. and they told me that all costs of canceling its 177.68 p ??????? what the ....this is terrible . that is half of my insurance

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Autonetinsurance1's Response to nasmark's Review

Written on: 03/10/2014

Dear Sir/ Madam,
Thank you for your comments.

Please accept my apologies for the amount of time you spent waiting on the phone. This is not acceptable and is not the level of service we expect to provide.

When you initially purchase a policy, our terms of business, including cancellation charges should be explained to you. If this was not the case, we'd like to investigate this for you.The policy that you purchased is an annual contract. If this cancelled, charges are made to cover the administration costs incurred to us.

We would like the opportunity to look into this for you. If you'd like us to do this, please can you contact me, using the email link at the top of our Review Centre page.

Kind regards
Nicola

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